With BT Broadband - wifi sucks! - HotUKDeals
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With BT Broadband - wifi sucks!

ivrytwr3 Avatar
2y, 2w agoPosted 2 years, 2 weeks ago
Hey all,

I have BT Broadband unlimited and have done so for many years, but at Xmas the kids got a few wifi devices and unformtunately cannot in their rooms due the wifi signal been so poor.

I have seen BT Wifi extenders, but they are quite expensive - if i contact BT will they prvide anything free to boost the signal? (as i see it, i am not getting the full service and could maybe try that angle?!)

Thanks!
ivrytwr3 Avatar
2y, 2w agoPosted 2 years, 2 weeks ago
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(17) Jump to unreadPost an answer
Responses/page:
#1
sounds like its an issue with your walls. get some power line adaptors and a cheap router and put it in an area with weak signal
#2
I doubt BT will do anything; we contacted them pretty much every week because our hub was useless and kept dropping out; the connection was terrible too.
Eventually moved away to Virgin media and am no having issues with them; they started to do their line works over christmas; so our connection was knocked out over christmas.

Ironically the only internet I've been able to use fine at home has been when I'm tethered to my Three AYCE data 'one plan'.
[helper]#3
I doubt they will just give you new hardware to better your signal, if you have had your router for a few years it may need replacing

BT units for existing customers: http://bt.custhelp.com/app/answers/detail/a_id/35097/~/how-can-i-get-a-new-bt-home-hub%3F

Or just buy a decent non-BT router

Or you may want to try moving it to a different part of the house.


You should have free access to BT WiFi hotspots, can your kids pick these up on their devices?


Edited By: Holly1985 on Jan 04, 2015 11:41
#4
a cheap option which could work if your router is near a external wall is place tin foil behind the router to reflect the signal back into the house rather than out the house
#5
We have the Homehub 4 and it is upstairs and a few feet away from the kids bedrooms - my lads laptop has 2 out of 5 bars and streaming just keeps dropping out :(
[helper]#6
ivrytwr3
We have the Homehub 4 and it is upstairs and a few feet away from the kids bedrooms - my lads laptop has 2 out of 5 bars and streaming just keeps dropping out :(

I would contact BT anyway and get them to do a line check just in case
#7
home hubs routers are rubbish , we found that our home hub 3 was better than our new home hub 4. buy a decent brand router from ebuyer/amazon
#8
on live chat now and they are doing a line test.
#9
if you have been with them for a while then you should tell them to send you a new hub .... if they refuse you can buy another hub but I would take pleasure in taking my business elsewhere at end of contract out of principal...
#10
no issues whatsoever with the latest BT HH.
we live in quite a big old house with three floors, the wireless reaches the top without problems.
multiple devices are connected to it also.!
#11
that's a home hub 5 right....I think you can get on eBay for 30 to 40 pounds....
#12
Comment
#13
I'm not on BT now but use a BT homehub 3 and it's very good , no problems . I'm with Plusnet and had trouble with the Thomson , so I replaced it . I bought 2 of them and have one spare in case of any problems .Try another hub and if you have anything with an Android OS install a free App called Wi-fi Analizer .It checks your signal strength and can advise on using another channel on the router .

check out the app and how it may help you here:

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en
#14
i had similar problem with homehub4.
the reason is that home hub 4 and 5 have new technology dual band wifi (2.4ghz and 5ghz) combine into a single wifi. you would think the amount of money you paid for apple iphone or ipad can handle it, think twice, apple device cannot haddle dual band wifi.

what i had to do is find homehub settings from bt website.
split the homehub wifi into two separate wifi network, one for the 2.4ghz and one for the 5ghz.
yes you can use both as well, only difference is that the 5ghz is shorter range.
then my problem was solve.
all my apple device never had a wifi problem since.

i only found that out only googling.

hope that helps
#15
http:/****/1vNgZ57
#16
topbloke
that's a home hub 5 right....I think you can get on eBay for 30 to 40 pounds....

Yes, HomeHub 5..
#17
http://b i t.l y/1vNgZ57 tried to share a Hot deals link but it's removed it. If it does it again the stars should be bit **** ly

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