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xbox one ping problems

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hi everyone, sorry for the long post but I wanted to offer as much info as I could. My son and i are having some problems with our xbox connections. Quick overview on our tech: Virgin media Super…
GrassSnakeUK Avatar
3w, 3d agoPosted 3 weeks, 3 days ago
hi everyone, sorry for the long post but I wanted to offer as much info as I could.

My son and i are having some problems with our xbox connections.
Quick overview on our tech:
Virgin media Superhub 2 with a measured download of 160Mb and upload of 12Mb. I understand these are great figures however, on my xbox one (wired to router) I'm getting a similar download/upload but with a ping of 169mS and a strict Nat.
My son, connected by a 1200mbs powerline kit with mimo 2 and and a gigabit port is "only" getting 33Mb, again with a 169mS ping and a strict Nat.
These results, I realise are not awful but the high ping is causing issues with online gaming.
I have tried port forwarding advice found on net and have set up a dmz for my ip and exceptions for my sons iPhone but to no avail.

I'm now at a loss and welcome any advice offered...
Many thanks.
GrassSnakeUK Avatar
3w, 3d agoPosted 3 weeks, 3 days ago
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Responses/page:
#1
I have 1800mbps gigabit power line adapters and my ping is 2-300. It's the powerline adapters that are the issue your better off using 5GHZ wifi in this situation, or if possible run a Ethernet direct to the Xbox without any powerline adapters
#2
upnp eenabled on router? lots of people have this issue. i ditched the virgin "super" hub and got another routeer and used the hub as a modem. Also xbox 1 can use the 5ghz speectrum which helps loads. still have no idea why its strict nat though.
#3
You need to get upnp working properly, manually forward ports or stick the Xbox in the DMZ, get rid of strict NAT That'll help

Get a direct cable into the Xbox or wireless don't use powerline adalters
#4
1. The ping is fine.

2. You'll want to fix that NAT type. Try forward these relevant ports for Xbox (can be found using Google) and if that doesn't work use the DMZ option in your router settings. That's fix the NAT type, had the same issue with my Superhub 3.

3. Once you have resolved the above don't worry too much about the reported download speeds, they vary so much on mine due to many variables. Your NAT type is the main issue here which can cause issues.
#5
ryanbower94
I have 1800mbps gigabit power line adapters and my ping is 2-300. It's the powerline adapters that are the issue your better off using 5GHZ wifi in this situation, or if possible run a Ethernet direct to the Xbox without any powerline adapters


​Doubtful it's the power line adapters. My phone runs through a rusty old pair of 200mps western digital livewires and I get a ping of 25.
#6
hi all just to clarify.
my xbox connects directly to router so high ping is not the fault of the powerline adapters?
my xbox is set to the dmz ip address and I have port forwarded as per Google advice and created exceptions on my sons ip address but
still high ping and a strict Nat.
1st phone call to virgin "disable upnp, restart router, then re-enable, then restart router to clear Nat" done that and no difference.
2nd phone call "yeah there is a problem between us and Microsoft, new firmware will resolve"
3rd phone call "have you tried resetting router"
4th phone call " get in touch with Microsoft, their servers are crap"....
aaarrrrggggghhhh!

Edited By: GrassSnakeUK on Jan 29, 2017 11:51: punctuation added to make easier (?) to read.
#7
shameless bump for anyone else's input...
#8
had the same problem with mine, nat type was strict, trusty old Google sorted it lol. don't know if it will work with yours but it did on mine. try going into your test connection settings on the xbox and test multiplayer and the connection, then restart your xbox. like I said this worked with mine. BTW I have the same hub as you and the ping on mine never goes above 9ms.
#9
ignore my last comment, I missed a few bits out. this is the solution that I used and it worked a treat. as I said... trusty old Google :D


hi mate , i had the same problem and heres the fix
go to settings on xbox one
network- then test multiplayer connection
after that it will say you are connected fine
press the LB RB LT RT all at the same time and it will do a full check for you
you'll notice on the right hand columns it says nat with .......
wait about 30 secs or so and it will have some text underneath saying nat is behind a cone or something or other
just press ok and it should now say nat open
might be worth restarting after just in case
#10
OK, tried the above and when I do I get the following message.
"your network is behind a port preserving port symmetric NAT"
ARGHHH!!!

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