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xbox one s slow downloading

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Bought an Xbox One S recently as a xmas present. So have decided to start downloading the games ready. I have 50mb fibre broadband however installing games is running between 2-3mb/s. I checked online… Read More
JohnnyRoller Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
Bought an Xbox One S recently as a xmas present. So have decided to start downloading the games ready. I have 50mb fibre broadband however installing games is running between 2-3mb/s. I checked online and seen that there is a known issue and to switch to energy saver mode. I have done this which resulted in the speed increasing to 10-30mb/s however after 10 minutes or so it drops back down to 2-3mb/s. Making me have to restart everytime it does this. Annoying is an understatement. Does anyone else have this problem on the Xbox one S? If so is there a fix or is it a faulty console? Thanks in advance for any help.
JohnnyRoller Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
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#1
WiFi or etherner?
#2
Just the way it is I think, I've tried changing DNS and other tips posted online but don't really work. I can reach 40MB/s then it just drops to around 10-15 so I have to leave it on Instant On mode so updates etc are always done and ready.

Edited By: kiish on Nov 08, 2016 22:42
#3
Toon_army
WiFi or etherner?
I'm running through WiFi at the moment as when I had the old xbox one I never had any issues.
#4
My ps4 isn't to fast Wifi so use Ethernet, try that instead!
#5
Toon_army
My ps4 isn't to fast Wifi so use Ethernet, try that instead!
It's nothing to do with the actual WiFi though as it takes minutes to download games on my laptop through the same connection.
#6
JohnnyRoller
Toon_army
My ps4 isn't to fast Wifi so use Ethernet, try that instead!
It's nothing to do with the actual WiFi though as it takes minutes to download games on my laptop through the same connection.


It'll be faster plugged in. Mine one s is fine, downloaded BF 1 and now cod in decent time.
#7
I have an identical issue! After several months I discovered there is xbox live chat, where they advised certain ports on your router needed forwarding, so between xbox live chat and Virgin live chat the issue was resolved.
#8
lozfitz
I have an identical issue! After several months I discovered there is xbox live chat, where they advised certain ports on your router needed forwarding, so between xbox live chat and Virgin live chat the issue was resolved.
I collect the Xbox one elite console tomorrow from Tesco if that downloads faster using the same WiFi I'll speak to Microsoft. It just doesn't add up when downloading either. It's running at 10mb/s which in normal calculations would be 100 seconds for 1gb meaning a 20gb download should be done 2000 seconds so effectively 33 minutes odd... been over 3 hours.. unless xbox download and installs factor differently to any other download I'm used to.
#9
JohnnyRoller
lozfitz
I have an identical issue! After several months I discovered there is xbox live chat, where they advised certain ports on your router needed forwarding, so between xbox live chat and Virgin live chat the issue was resolved.
I collect the Xbox one elite console tomorrow from Tesco if that downloads faster using the same WiFi I'll speak to Microsoft. It just doesn't add up when downloading either. It's running at 10mb/s which in normal calculations would be 100 seconds for 1gb meaning a 20gb download should be done 2000 seconds so effectively 33 minutes odd... been over 3 hours.. unless xbox download and installs factor differently to any other download I'm used to.

I have the exact same issue, just haven't bothered to sort it yet. I'll have a good look tomorrow, believe me I'll figure it out and update this thread
#10
wifi300usb
JohnnyRoller
lozfitz
I have an identical issue! After several months I discovered there is xbox live chat, where they advised certain ports on your router needed forwarding, so between xbox live chat and Virgin live chat the issue was resolved.
I collect the Xbox one elite console tomorrow from Tesco if that downloads faster using the same WiFi I'll speak to Microsoft. It just doesn't add up when downloading either. It's running at 10mb/s which in normal calculations would be 100 seconds for 1gb meaning a 20gb download should be done 2000 seconds so effectively 33 minutes odd... been over 3 hours.. unless xbox download and installs factor differently to any other download I'm used to.
I have the exact same issue, just haven't bothered to sort it yet. I'll have a good look tomorrow, believe me I'll figure it out and update this thread
Much appreciated and to everyone else.
#11
Op, you really need to do a speed test via WiFi and then via ethernet, you will then see if perhaps your on the wrong channel? Personally I would make it a wired connection wifi is hit and miss as so many things can interfere these days
#12
I have this issue with updating it, takes ages to do a 400mb update and mines wired not wifi.
#13
JohnnyRoller
lozfitz
I have an identical issue! After several months I discovered there is xbox live chat, where they advised certain ports on your router needed forwarding, so between xbox live chat and Virgin live chat the issue was resolved.
I collect the Xbox one elite console tomorrow from Tesco if that downloads faster using the same WiFi I'll speak to Microsoft. It just doesn't add up when downloading either. It's running at 10mb/s which in normal calculations would be 100 seconds for 1gb meaning a 20gb download should be done 2000 seconds so effectively 33 minutes odd... been over 3 hours.. unless xbox download and installs factor differently to any other download I'm used to.

Clicky You wouldn't download 20gb in under an hour at 10mb.
#14
LilHammerette
JohnnyRoller
lozfitz
I have an identical issue! After several months I discovered there is xbox live chat, where they advised certain ports on your router needed forwarding, so between xbox live chat and Virgin live chat the issue was resolved.
I collect the Xbox one elite console tomorrow from Tesco if that downloads faster using the same WiFi I'll speak to Microsoft. It just doesn't add up when downloading either. It's running at 10mb/s which in normal calculations would be 100 seconds for 1gb meaning a 20gb download should be done 2000 seconds so effectively 33 minutes odd... been over 3 hours.. unless xbox download and installs factor differently to any other download I'm used to.
Clicky You wouldn't download 20gb in under an hour at 10mb.
I figured that out but what I'm saying is that the chart doesn't make sense. If I'm downloading on steam via my laptop or a game on my mobile (both via WiFi) the download speed showing is true to the download. 10mb/s = 100mb per 10 seconds = 1000mb(1gb) every 100 seconds = 10,000mb (10gb) every 1000 seconds. This is true to the speed on steam etc. I don't understand why on the Xbox it is not true to the speed.
banned#15
1024mb in a gb
#16
Just to clear a couple of things up, when people say they have 40 meg broadband for example it is 40 megabits per second (mbps). A game will be shown in gigabytes (gb). If you ignore the mega and giga part for a minute, the difference is between bits and bytes. There is 8 bits in a byte, meaning 40 megabits per second equals 5 megabytes per second. 1 gigabyte equals about 1000 megabytes. So if a game is 40 gigabytes that is about 40,000 megabytes. So in the best possible scenario (40,000 / 5 = 8,000) it woul take 8,000 seconds. That is a bit over 2 hours in the most perfect of conditions.
#17
Scott76
Just to clear a couple of things up, when people say they have 40 meg broadband for example it is 40 megabits per second (mbps). A game will be shown in gigabytes (gb). If you ignore the mega and giga part for a minute, the difference is between bits and bytes. There is 8 bits in a byte, meaning 40 megabits per second equals 5 megabytes per second. 1 gigabyte equals about 1000 megabytes. So if a game is 40 gigabytes that is about 40,000 megabytes. So in the best possible scenario (40,000 / 5 = 8,000) it woul take 8,000 seconds. That is a bit over 2 hours in the most perfect of conditions.
Thanks for the information Scott I still don't understand why then downloading via my laptop etc is maybe 30-50x faster than the same files via my xbox one s.
#18
JohnnyRoller I don't use steam much but my guess is that they compress their files.
#19
Scott76
Just to clear a couple of things up, when people say they have 40 meg broadband for example it is 40 megabits per second (mbps). A game will be shown in gigabytes (gb). If you ignore the mega and giga part for a minute, the difference is between bits and bytes. There is 8 bits in a byte, meaning 40 megabits per second equals 5 megabytes per second. 1 gigabyte equals about 1000 megabytes. So if a game is 40 gigabytes that is about 40,000 megabytes. So in the best possible scenario (40,000 / 5 = 8,000) it woul take 8,000 seconds. That is a bit over 2 hours in the most perfect of conditions.
I've setup the elite console and downloaded the witcher 3 in less than an hour which was 40gb which this time was true to the download speeds showing. It took about 4 hours to download a 19gb game on the One S. It makes me think the One S is either faulty or terrible.
#20
JohnnyRoller
Scott76
Just to clear a couple of things up, when people say they have 40 meg broadband for example it is 40 megabits per second (mbps). A game will be shown in gigabytes (gb). If you ignore the mega and giga part for a minute, the difference is between bits and bytes. There is 8 bits in a byte, meaning 40 megabits per second equals 5 megabytes per second. 1 gigabyte equals about 1000 megabytes. So if a game is 40 gigabytes that is about 40,000 megabytes. So in the best possible scenario (40,000 / 5 = 8,000) it woul take 8,000 seconds. That is a bit over 2 hours in the most perfect of conditions.
I've setup the elite console and downloaded the witcher 3 in less than an hour which was 40gb which this time was true to the download speeds showing. It took about 4 hours to download a 19gb game on the One S. It makes me think the One S is either faulty or terrible.


http://support.xbox.com/en-GB/xbox-one/networking/troubleshoot-slow-game-or-app-downloads-on-xbox-one
this may help.
#21
could it be you isp ? bandwidth being slowed as to fair usage policy and time of day ?

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