XFX R9 Fury Diagnosis & Repair Advice? - HotUKDeals
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XFX R9 Fury Diagnosis & Repair Advice?

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I recently got an XFX R9 Fury graphics card from Amazon (Warehouse). Unfortunately upon testing it doesn’t work properly, though does have some video output. It displays fine in the BIOS and if I forc… Read More
ST3123 Avatar
3w, 1d agoPosted 3 weeks, 1 day ago
I recently got an XFX R9 Fury graphics card from Amazon (Warehouse). Unfortunately upon testing it doesn’t work properly, though does have some video output. It displays fine in the BIOS and if I force Windows into safe mode. It displays fine too if I use the standard display driver. However, as soon as Windows Automatically tries to install its driver for the R9 Fury I get a black screen. I have disabled auto driver install in Windows 10 in case it is picking the wrong driver but I get the same problem if I manually try to install the drivers too (latest download from AMD).

I am sadly 99% sure the card is bad, but I really want to do everything possible to try to trouble shoot it and confirm for certain if the card has a problem. So part of this thread is about looking for possible options for doing this? In particular is there some way I can do some basic testing of the card outside of Windows to eliminate the possibility Windows is somehow detecting it incorrectly or that there is something wrong in my installation that is preventing the card from working?

Finally assuming the card is proven to be faulty beyond reasonable doubt, is there any way I can secure a replacement or repair? As I purchased from Amazon Warehouse, they will not provide a direct replacement, though with some negotiation, did kindly agree to pay towards the repair costs should I be able to find a means of getting it repaired.

Thing is I don’t really know how repairable graphics cards are? Is there such a thing as a graphics card repair shop or does repair mean send it to the manufacturer? And finally, could I still be covered via the manufacturer’s warranty on the card and thus eligible for a repair from them anyway? Is there any way I can check the warranty status of my card?

Thank you in advance.
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ST3123 Avatar
3w, 1d agoPosted 3 weeks, 1 day ago
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#1
Usually only the company which made the gpu will repair it under RMA so your best off returning it for a refund if the warranty has ended. You can check the warranty usually by entering the serial number on whoever made it's website.
#2
Oh and as the gpu hasn't been out for 2 years yet I would presume it has warranty left
#3
emodan
Usually only the company which made the gpu will repair it under RMA so your best off returning it for a refund if the warranty has ended. You can check the warranty usually by entering the serial number on whoever made it's website.

I don't really want to return it for refund from Amazon, until I have exhausted every other possible option for repair/replacement, as I got the card for a good price and I ended up having to buy a lot of hardware to support it including moving my whole PC to a bigger case as it wouldn't fit in my old one, some power adaptors and a active DP to HDMI2 adaptor for my display too...
#4
Just thinking out loud here. After disabling windows auto driver update, did you download and try the latest AMD drivers? Also are you sure that your PSU is up to the job, and aren't using any fudged connectors? In addition, it's worth checking for any motherboard bios updates. These aren't exactly direct troubleshooting for a gpu but for issues that seem so fundamental I'd go back to basics. This includes basic tests like unplugging as much as you can from your rig and slowly testing as you add each component. Allso have you removed any old drivers from your previous video card? I agree that a repair is off the cards. Finally, do you know anyone else with a working system in which you can try the card? One of similar spec using the same power connectors would be best. Hope some of this helps!
#5
By the way, this seems pretty common...I didn't read the whole lot yet...https://community.amd.com/message/2743721
#6
Did you get anywhere with this?
#7
UriStamonov
Just thinking out loud here. After disabling windows auto driver update, did you download and try the latest AMD drivers? Also are you sure that your PSU is up to the job, and aren't using any fudged connectors? In addition, it's worth checking for any motherboard bios updates. These aren't exactly direct troubleshooting for a gpu but for issues that seem so fundamental I'd go back to basics. This includes basic tests like unplugging as much as you can from your rig and slowly testing as you add each component. Allso have you removed any old drivers from your previous video card? I agree that a repair is off the cards. Finally, do you know anyone else with a working system in which you can try the card? One of similar spec using the same power connectors would be best. Hope some of this helps!

I suppose its not impossible that its a power issue though i think it is very unlikely as i have read and watched a lot of reviews and even the high powered systems reviewers use aren't drawing more than 400 watt from the mains.

Also if i was going to be running into power issues wouldn't they occur when the card was heavily loaded with a 3d game? When running windows/2d apps i think all modern cards run in a very low power mode. I know some cards don't even turn on their fans till they have a 3d game running.

I have tried different leads and adaptor configurations and swapping the leads over too to try and eliminate a connector issue. I think I have done everything reasonably expected to try and eliminate a power issue short of changing the PSU, which I would have to be a LOT more confident would have any effect before spending that kind of money.

Unfortunately my friends are more console gamers and only have either laptops or no pc at all...
#8
UriStamonov
Did you get anywhere with this?

Haven't been able to fix it no. Have tried different driver sets, the latest official from the AMD site and the old driver CD the card came with. As mentioned tried different power cables. Tried changing the (presumably BIOS) switch on the card but none of it having any effect.

I have decided to try to go down route of RMAing the card with the manufacturer for repair or replacement, in the hope the warranty is still valid. I have read that XFX are generally reasonably generous with the warranty and have even replaced second hand cards sold on eBay before, so not really any more than I'm asking them for with this. I have opened a ticket through their support site so just have to wait and see what they say....
#9
I notice you mention "power adapters", are you referring to the Molex to 6/8 pin power adapters that often come with Graphics cards ?
#10
Good luck and fingers crossed. Shame you couldn't test it in another rig. The power thing was a bit of a shot in the dark, I thought maybe once the correct driver was installed the card would perhaps access memory or features that would draw more juice. I'm more of a software person than electrical engineer so this could be bunkum
#11
XFX got back to me. Apparently they don't actually do RMAs directly with the customer in the UK, instead they only deal with the retailers and that I should go back to the original retailer. The issue being of course that Amazon will only offer a refund and I want a replacement. :(

I replied to XFX to say that the retailer could not provide a replacement or alternate product and that I would prefer to deal with them on the matter, but if it's a company wide policy not to deal directly with the customer, it will probably fall on deaf ears....

Edited By: ST3123 on May 08, 2017 11:46
#12
Yet another development, I found when browsing Amazon they had a slightly better Sapphire Nitro version of this card: https://www.amazon.co.uk/dp/B019DMB3QK/ for £213 after the 20% off warehouse items promo. I have provisionally ordered it (chose no rush to try and give a bit of thinking time).

Initially hoped Amazon might discount my order to the £123 I originally paid for the XFX Fury effectively giving a direct replacement but they seem pretty adamant they won't (though I'll keep on trying). Worst case, assuming Amazon won't budge, at £213 is it worth it for a R9 Fury or would I be better off putting the cash towards a newer card?
#13
newer card better power requirement and resell value?
#14
i got a refurb pc last year and wanted to game 1080p ultra. was budding 110 qw0 on rx 290 but refused as they wanted 150. i waited for prime day and got rx r70 for 150. lower power requirement and hdmi 2.0

so take the refund and wait for vega? not sure how r9 fury compares with 1070 or 1080... might still be good value with 20pc off. but do they have 1070 with 20pc off?
#15
having said that 213 seems an amazing price so will be able to resell it at small loss in future... if you need to!

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