In your experience who is the better broadband supplier: Sky or Plusnet? - HotUKDeals
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In your experience who is the better broadband supplier: Sky or Plusnet?

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Currently with sky broadband and phone at the moment but the plusnet deal on this site looks particularly appealing to me, so wanting to know honest thoughts, thanks. Read More
ck12111 Avatar
11m, 2w agoPosted 11 months, 2 weeks ago
Currently with sky broadband and phone at the moment but the plusnet deal on this site looks particularly appealing to me, so wanting to know honest thoughts, thanks.
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ck12111 Avatar
11m, 2w agoPosted 11 months, 2 weeks ago
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(17) Jump to unreadPost an answer
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#1
I was with sky and had no problem.. i think it's more when problems happen how quickly they resolve and actually answer the phone.. try ringing the cs number see if you get a person quickly and inform them this was only a test and hang up...
#2
justanothercid
I was with sky and had no problem.. i think it's more when problems happen how quickly they resolve and actually answer the phone.. try ringing the cs number see if you get a person quickly and inform them this was only a test and hang up...


That test only shows how quickly they answer a call and not how quickly they will fix a problem though
#3
I got plusnet for my mum(who lives 100 miles away), they have been excellent at revolving any issues. Had a couple of issues, the tech support are very good. In fact for that reason I have not changed it for a cheaper deal.
#4
I have had Plusnet for 3 years, always found them very reliable and helpful.
#5
I had a a problem with Plusnet a few years ago and they had an engineer out the next day who resolved it, always found they're customer service excellent
#6
I have found Plusnet to be excellent - especially compared to BT - I have not had Sky.
#7
Sky were nothing but trouble when we moved house, although they were fine before that. But for that reason i'm voting plusnet, despite not even trying them!
#8
I've been with talk talk, sky and BT. When having a problem which I did with TT alot, your on the phone for hours and after doing everything they tell me if a fault is found inside which by the way their test shows its not, they insist a cost will be incurred. So I told them bring them. By the time they come, the internet starts working again or they cannot find the fault. I decided enough as enough, switched to sky. And I think I got lucky becuase the switch day it didn't go smooth, so instead of sending sky engineers, they sent bt engineers, I was scared of what they may charge but sky never mentioned any charges. Then they said the phone line wire was old and worn away. They replaced it free and never had problems again. Switch to bt fibre. Fibre is flawless, but they play sneaky tactics, like if you was to add caller display sometime after you joined them, adding that will extend your contract as that has a min contract. So if you joined thinking your paying x amount and not know the tricks they play then you will actually end up paying more when the offer runs out and you have to pay full price until your caller display contract ends. It's not a separate contract but it does extend your phone contract. There's other things they do to. I would go with sky. But like with any company. For example shopping with example Asda in East London may have bad customer service but you may find Asda in North London have excellent service like my sister says she gets. So my sky service may be excellent where I live but you may not have it so good. Best to trial them all out.

Edited By: MR1123 on Aug 04, 2016 11:25
#9
Been with Plusnet since the days of dialup. They always seem to win the prizes for best customer service. Before Plusnet I was with BT and before that freeserve. I haven't had many problems over the years but the ones I have had I have always had quick, competent responses and fixes.
http://www.speedtest.net/result/5527738931.png


Edited By: tardytortoise on Aug 04, 2016 12:45: new info
#10
I've been with sky since they launched broadband. The only trouble I've had is a router packed up after a thunderstorm a few weeks ago. Phoned sky at 3pm, new free router arrived 10am next day.
#11
davewave
I have had Plusnet for 3 years, always found them very reliable and helpful.
Do they slow you down at peak times? Hows the router?
tardytortoise
Been with Plusnet since the days of dialup. They always seem to win the prizes for best customer service. Before Plusnet I was with BT and before that freeserve. I haven't had many problems over the years but the ones I have had I have always had quick, competent responses and fixes.http://www.speedtest.net/result/5527738931.png
Hows the router? Do they slow you down at peak times?
#12
Can't speak for plusnet but can for Sky, Sky have been great, no downtime and when I moved they were very good with no charges to pay when moving home etc.

Plusnet are owned by BT but as a different business, I've had the bad experience of BT they were terrible when we had speed issues. I have however heard good things about plusnet, I guess they must be doing something right.!.
#13
ck12111
davewave
I have had Plusnet for 3 years, always found them very reliable and helpful.
Do they slow you down at peak times? Hows the router?
tardytortoise
Been with Plusnet since the days of dialup. They always seem to win the prizes for best customer service. Before Plusnet I was with BT and before that freeserve. I haven't had many problems over the years but the ones I have had I have always had quick, competent responses and fixes.http://www.speedtest.net/result/5527738931.png
Hows the router? Do they slow you down at peak times?

I have my own router from day 1 - bought from ebay cheap - its a NETGEAR. I'm a bit techy so know some stuff about such things. I guess it must be over 6 years old now and should it ever fail me - I will buy the latest NETGEAR again. I bought my own router simply to avoid being under contract with PlusNet - at the time they were newish and their router deal was all part of the contract - if you used your own router you did not have to enter into a contract. Careful though if you go down this path - in an ideal world you do not want an inexperienced PlusNet techy suggesting your router is at fault - unless you can competently argue back at them that they are talking out of their techy backsides. Best PlusNet techy guys are the ones who work unsocial hours to clear their debts haha.
No, I do not get them slowing me down at peak times. I do random speed tests throughout the day and during high home usage - rarely a problem - if ever I detect something its usually a BT wholesale problem.
A maximum of 4 devices being used at any one time in the house including streaming live sport and movies.
#14
Plusnet is 99% reliable for me.
#15
I switched from Sky to Plusnet a couple of months ago. Speed-wise, Plusnet is slightly faster but it's prone to occasional stalling, forcing me to re-start my router. I never had that problem with Sky and I'm still using the same Netgear router. The broadband is free though, so I can't really complain.
#16
tardytortoise
Been with Plusnet since the days of dialup. They always seem to win the prizes for best customer service. Before Plusnet I was with BT and before that freeserve. I haven't had many problems over the years but the ones I have had I have always had quick, competent responses and fixes.http://www.speedtest.net/result/5527738931.png
new speed test
http://www.speedtest.net/result/5528913804.png
#17
Well, if PlusNet is anything like BT, then I would dodge any day. Constant rebooting of the internet router required to gain internet, constantly being sent to a page telling me the internet is down (again) which gets especially annoying if your a gamer. Whilst Sky hasn't been all great, it's alot faster, crashes ALOT less and we had a problem and they sent someone out and fixed it within two days, unlike BT who loved to hold off.

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