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zavvi = Can they apply additional charges to an order?

£0.00 @ Zavvi
So can they do this with my bank account details? Read More
soundalarm Avatar
2y, 4m agoPosted 2 years, 4 months ago
So can they do this with my bank account details?
Other Links From Zavvi :
soundalarm Avatar
2y, 4m agoPosted 2 years, 4 months ago
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All Responses

(25) Jump to unreadPost an answer
Responses/page:
#1
What do you mean? Like extra delivery charges, price increase on a product?
#2
Would not think so, was the item out of stock or a delay in shipping?
#3
There was an offer. Buy something and get a 10 pound voucher for free. I bought something and cancelled the order and got the voucher. They just messaged me saying that the "will need to apply an additional charge of £10".
#4
Can't see why not seeing as you cancelled the order and therefore didn't adhere to T&Cs
#5
In that case I guess they can or every one could do what you did and they would end up losing a lot of money, if you sent it back as wrong size or got a refund then maybe you have a case to complain, you need to check the terms and conditions of the FREE £10 voucher as there was bound to be some,
#6
coxy82
Can't see why not seeing as you cancelled the order and therefore didn't adhere to T&Cs

The offer didn't state about cancellations when I purchased the item. They only just updated it yesterday.
#7
If you can prove that then you have a case to question the £10 charge.
#8
lonegunman01
If you can prove that then you have a case to question the £10 charge.

Yeah I can, took a screenshot so I should be fine..
Thanks for your help
#9
I would of thought that you would have to authorise them to charge you for the free £10 voucher, don't think they should just be able to take it. Were you not asked to return the voucher rather than be charged for it?
#10
they should ask for voucher back or just cancel voucher code, cannot take any money from your bank account without authorization which you haven't given.
#11
MacPhisto
I would of thought that you would have to authorise them to charge you for the free £10 voucher, don't think they should just be able to take it. Were you not asked to return the voucher rather than be charged for it?

Nah, they didn't mention anything of the sort.
#12
Was it a preorder item? I did this too hope they aren't going to come knocking!
#13
Boy was this too good to be true. Hope they don't pester me next. :(
#14
They definitely did not have it in the t&cs when I did this, they only just updated it.

Proof:

Old t&cs
New t&cs

Edited By: justmyshoppingemail on Dec 21, 2014 06:47
#15
soundalarm
There was an offer. Buy something and get a 10 pound voucher for free. I bought something and cancelled the order and got the voucher. They just messaged me saying that the "will need to apply an additional charge of £10".

Do you have a screenshot of the email?
#16
soundalarm
There was an offer. Buy something and get a 10 pound voucher for free. I bought something and cancelled the order and got the voucher. They just messaged me saying that the "will need to apply an additional charge of £10".

Well I'm guessing you cancelled the original order before they dispatched the second order. They probably have added a new check before dispatching orders that used the code, to check to see whether if the order generating the code has been cancelled.

If you had cancelled then that rendered the code invalid and they messaged you for an additional £10 IF you still wanted the second order. If you ignored them then they should cancel your second order.

You should have waited until they had dispatched the second order before canceling the first order. Acceptance of your order is at dispatch, so at that point they have accepted and honoured the £10 code. If they did send you an invoice for the £10 they couldn't do anything if you just ignored it!
#17
i hate zavvi. bunch of crooks. will never buy from them again!
#18
espirit77
i hate zavvi. bunch of crooks. will never buy from them again!

If you bothered to read above i think you'll find it's the op that is the crook.
#19
transit
espirit77
i hate zavvi. bunch of crooks. will never buy from them again!

If you bothered to read above i think you'll find it's the op that is the crook.

yeah ok.
#20
espirit77
i hate zavvi. bunch of crooks. will never buy from them again!
Yeah, obviously Zavvi are the crooks, despite the fact that the OP has admitted that they basically robbed Zavvi of a £10 voucher.

How dare Zavvi try to claim back what is rightfully theirs.
#21
GoatzRus
espirit77
i hate zavvi. bunch of crooks. will never buy from them again!
Yeah, obviously Zavvi are the crooks, despite the fact that the OP has admitted that they basically robbed Zavvi of a £10 voucher.

How dare Zavvi try to claim back what is rightfully theirs.

wasn't referring to this instance, although i do think they are in the wrong. if OP took advantage of a loophole in their T&Cs that's their own stupid fault. No, they cannot then go charge his card again because they F-d up. Crooks, I tell you, crooks!
#22
GoatzRus
espirit77
i hate zavvi. bunch of crooks. will never buy from them again!
Yeah, obviously Zavvi are the crooks, despite the fact that the OP has admitted that they basically robbed Zavvi of a £10 voucher.

How dare Zavvi try to claim back what is rightfully theirs.

from Mr. Zavvi. or their dim wit employee Jason.
#23
what company refuses to refund your item, despite providing proof of postage, and them admitting they received it back to their warehouse, because you didn't provide an RMA number??? No, because i refused delivery - duhhhhhhhhhhhh! crooks. hate them. stand by original comment. and OP.
#24
justmyshoppingemail
They definitely did not have it in the t&cs when I did this, they only just updated it.

Proof:

Old t&cs
New t&cs
If the order has been cancelled a purchase hasn't been made. The second set of t&c will be further clarification to save them having to explain this common sense point to people. I can't imagine anyone ruling objectively that it should still qualify if cancelled.
#25
Just send back the voucher which you aren't morally entitled to regardless of T's and C's. You won't be out of pocket for pity's sake

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