Terms & Conditions
BY USING SHEERLUXE.COM, OR THE SERVICES OFFERED BY IT, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF SERVICE. NOTE THEY MAY BE MODIFIED BY US FROM TIME TO TIME. Please read these Terms of Service carefully. We have created them to protect you and to ensure that SheerLuxe.com is safe and fun for everyone.
If you do not agree to these Terms of Service, please do not enter SheerLuxe.com or register as a member, or subscribe to our newsletters or other subscription based services.
Acceptance of Terms of Service
Password and Security
Your use of SheerLuxe.com
Third Party Web Sites, Goods and Services
Disclaimer of Warranties
Limitation of Liability
Emails and Personal Home Pages
Termination & Remedies for Breach of these Terms by You
1. Acceptance of Terms of Service
1.1 SheerLuxe.com is provided free of charge to you by SheerLuxe Limited ("SheerLuxe") under these terms of service (Terms of Service). These Terms of
Service govern your use of SheerLuxe.com (whether you are a member, a subscriber or a visitor) and govern all services provided to you by SheerLuxe in
connection with SheerLuxe.com, including but not limited to, access to message boards and use of any email accounts, and other features and services such as
1.2 SheerLuxe.com is intended for use by you in the United Kingdom only. We make no warranty or representation that SheerLuxe.com (or any element of it) is
appropriate or available for use in locations outside the United Kingdom. Accessing SheerLuxe.com from territories where your access to it is prohibited or where such service (or any part thereof) is considered illegal or unlawful is not permitted under these Terms of Service. If you choose to access
SheerLuxe.com from locations outside the United Kingdom, you do so on your own initiative and you are responsible for compliance with all applicable local
2.1 We reserve the right to amend these Terms of Service from time to time without notice to you. Please check the Terms of Service periodically to see
whether a change has been made to them. We may (at our discretion) provide you notice of such changes to any email address you have provided to SheerLuxe. If you do not agree with any change in these Terms of Service, please discontinue further use of SheerLuxe.com. Your continued use of SheerLuxe.com will signify your acceptance of any change in the Terms of Service set out here.
2.2 From time to time SheerLuxe may supplement these Terms of Service with additional terms applying to specific content or events, such as competitions
("Additional Terms"). Any Additional Terms will be clearly placed on SheerLuxe.com to be viewed in connection with the specific content or events.
All Additional Terms will form part of these Terms of Service.
2.3 SheerLuxe may modify or discontinue SheerLuxe.com with or without notice to you and without liability to you or any third party.
3.1 Although portions of SheerLuxe.com may be viewed by anyone who visits SheerLuxe.com you will need to register as a member in order to access some
SheerLuxe.com including the forums.
3.2 When you register with us you are stating that you are over 18 years of age or are a minor over 13 years of age with parental consent to use the
service you are registering for. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents or legal guardian before
they complete any registration process or provide us with any information about themselves. We do not allow persons who we know to be 13 years of age or
younger to register with SheerLuxe.com.
3.3 You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up to date at all times. SheerLuxe reserves the right to terminate your membership and access to any
specific content if SheerLuxe learns that you have provided SheerLuxe with false or misleading registration information.
4. Password and Security
4.1 When you register to use SheerLuxe.com you will be asked to create a password. You must keep this password confidential and must not disclose it to or share it with anyone. YOU WILL BE RESPONSIBLE for all activities that occur under your password. If you know or suspect that someone else knows your password you agree to notify us immediately at [email protected]
4.2 If you forget your password please click here or contact us at [email protected]
and we will be able to remind you of
your password if you satisfy our security check.
We treat your privacy very seriously and we understand that you will wish to know how we will use the information we collect from you or that you
6. Your use of SheerLuxe.com
6.1 SheerLuxe does not read every message posted on the message boards and, as such, we do not guarantee the accuracy, integrity or quality of such
content. While we require all users of SheerLuxe.com to comply with these Terms of Service (including the standards below), you understand that, by using
SheerLuxe.com, it is possible that you may be exposed to content that is offensive, indecent or objectionable. If you see a message which you believe
breaks the following standards please report it to us immediately using the 'Report this message' link at the bottom of the post. All reports are reviewed
as soon as possible during normal office hours.
The views expressed on our message boards are not those of SheerLuxe.
6.2 You alone are responsible for the content of your messages and your use of SheerLuxe.com and the consequences of any such messages. By using
SheerLuxe.com you agree to comply with the following guidelines:
(a) SheerLuxe.com is to be used by you for your personal use only and use of SheerLuxe.com for commercial purposes or to obtain financial gain are strictly prohibited without SheerLuxe's prior written consent.
(b) SheerLuxe.com may not be used to send chain letters, junk mail, 'spam', solicitations (commercial or non-commercial) or bulk communications of any kind unless the recipient has given specific permission to be included in such a list. SheerLuxe.com may not be used to advertise a company, product or service or to recruit staff.
(c) You are not permitted to post links to alternative community groups unless it is with the express permission of SheerLuxe.
(d) You may not post to SheerLuxe.com or use SheerLuxe.com to publish, send or distribute any message or material (in any media or form) that is
unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, threatening, racially or sexually or otherwise discriminatory, offensive, inaccurate, is in breach of confidence or a third party's intellectual property rights or which otherwise includes objectionable material of any kind or nature, that encourages or engages in conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, national or international law or regulation or which has a disruptive influence on the normal flow of a message board.
(e) You (whether acting in your capacity as a journalist in any media or otherwise) may not post appeals for case histories on any SheerLuxe.com message boards. Unauthorised appeals will be removed.
(f) You must not impersonate any other person or entity, whether actual or fictitious.
(g) You must not create any member names which mimic or impersonate an SheerLuxe member of staff, Community Moderator, Community Leader or other SheerLuxe member.
(h) You must not use SheerLuxe.com or any part of SheerLuxe.com in a way that might reasonably be expected to cause the same to be interrupted, damaged, rendered less efficient or which could in any way damage the operation of another's computer.
(i) You will not harass or intimidate any SheerLuxe.com member either on a message board or via email communication.
(j) You must not post or use any part of SheerLuxe.com to distribute or send any illegal material of any kind, including but not limited to, illegal
material in the form of text, graphics, video, programs or audio. Posting content or participating in any form of discussion with the intention to commit any illegal activity is strictly prohibited.
6.3 SheerLuxe reserves the right in its absolute discretion at any time to edit, alter, delete or move any material whatsoever posted to, appearing on
or distributed by SheerLuxe.com and you. SheerLuxe will not enter into any discussions about its decision to edit, alter, delete or move such material.
6.4 SheerLuxe may at any time, and without prior or post warning, close discussions on message boards as it feels appropriate. No discussion will be
6.5 In the event of uploading photographs you agree:
(i) you are over the age of 13;
(ii) you have reviewed and agree to comply with these Terms of Service (unless you are aged 14-17 years old, in which case, your parent or guardian has reviewed and agrees to these Terms of Service on your behalf);
(iii) you have the rights necessary to authorise SheerLuxe and its designees to copy, distribute, adapt, display, perform and otherwise use the photograph,
and you hereby grant such authorisation;
(iv) the individual depicted in the photograph is over the age of 13, or you have obtained the consent of the individual's parent or guardian, and such individual has consented to the photograph being made publicly available in connection with the SheerLuxe.com Website;
(v) the photograph has not been modified or altered in any manner so as to distort or misrepresent any individual or thing depicted in the
(vi) the photograph does not contain any personal information such as a name, phone number or email address; and photographs of groups or offensive materials may not be posted. SheerLuxe reserves the right in its sole discretion to remove or not post any photograph, for any reason. Also, you acknowledge that SheerLuxe requires that any submitted photograph should not contain potentially offensive materials. If you would like to have your photo removed. Materials submitted to SheerLuxe.com will not be returned to the submitting party and SheerLuxe has no obligation to inform you of any decision to
remove or not post such materials.
7. Intellectual Property
7.1 SheerLuxe.com, its contents and all Rights therein are owned by SheerLuxe (and/or its licensors). "Rights" means copyright, database rights, trade marks, design rights and other intellectual and proprietary rights of whatever nature, anywhere in the world. You acknowledge that (i) SheerLuxe.com is protected by Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms of Service and applicable copyright, trademark and other laws govern your use of such Rights.
7.2 You may view, print, download or temporarily store extracts from SheerLuxe.com for your personal, non-commercial reference without alteration, addition or deletion. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer any SheerLuxe.com material or content. You acknowledge that you will not acquire any Rights by downloading or otherwise using any SheerLuxe.com content or materials.
7.3 By submitting content, which shall include your member name, to any "public area" of SheerLuxe.com, including message boards, forums, contests and chat rooms, you grant SheerLuxe and its affiliates a royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any Rights that may exist in such content. You also permit any member to access, display, view, store and reproduce such content for personal use.
7.4 By submitting content, you also warrant that you are entitled and have all necessary rights to grant the licences stated above. Subject to the foregoing, the owner of such content placed on SheerLuxe.com retains any and all Rights that may exist in such content.
7.5. SheerLuxe.com does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, opinions or statements posted by users in Discussion Areas or elsewhere in the Service. Any information or material placed online by users, including advice and opinions, is the view and responsibility of those users and does not necessarily represent the view of SheerLuxe.com.
7.6 From time to time SheerLuxe.com will run competitions, free prize draws and promotions on this website. These are subject to additional terms as outlined below:
7.6.1 Entrants must be at least 18 years of age.
7.6.2 The competition is open to UK and Eire residents only.
7.6.3 All qualifying entrants who answer the question correctly will be placed in a free prize draw.
7.6.4 Winners will be notified within 28 days of the draw taking place. There is no cash alternative to the prize.
7.6.5 The competition is not open to anyone associated with SheerLuxe.com.
7.6.6 The judges' decision is final and no correspondence will be entered into.
7.6.7 Details of winners will be available upon written request.
7.6.8 No responsibility can be accepted for entries which are not properly received due to communications beyond our control.
7.6.9 By entering SheerLuxe competitions you consent to us sending you LuxeMail with the latest competitions, offers, promotions, news, views, trends and must-haves. If you do not wish to receive such communications, you can unsubscribe at any time.
8. Third Party Web Sites, Goods and Services
8.1 SheerLuxe.com provides links to third party web sites that are not affiliated with SheerLuxe (although SheerLuxe branding may appear on these sites). We make no representations as to the quality, suitability, functionality or legality of any sites to which we may provide links or any goods or services available from such sites.
8.2 All matters concerning any goods and services that you purchase from a third party site, including without limitation all contract terms are solely between you and the owner of that site and SheerLuxe will not be liable for any costs or damages to you or any third party arising directly or indirectly out of any third party website. You hereby waive any claim you might have against SheerLuxe with respect to any such sites.
9. Disclaimer of Warranties
9.1 SheerLuxe.com is provided on an "as is" and "as available" basis. SheerLuxe expressly disclaims all warranties or representations of any kind, express or implied, to the fullest extent permitted by law.
9.2 You understand and agree that SheerLuxe does not guarantee the accuracy or completeness of any information in or provided in connection with SheerLuxe.com. SheerLuxeis not responsible for any errors or omissions or for the results obtained from the use of such information. Whilst SheerLuxe.com is provided for the general information of the general public, all information is provided on the basis that neither SheerLuxe, its employees or consultants or its members, while such members are participating in SheerLuxe.com, are engaged in rendering legal, medical, counselling or other professional services or advice. SheerLuxe advises you to seek appropriate professional advice or care for any situation or problem which you may have.
9.3 SheerLuxe shall not be responsible for any loss or damage caused directly or indirectly, by the information or ideas contained, suggested or referenced on SheerLuxe.com. Your participation in SheerLuxe.com is solely at your own risk. No advice or information, whether oral or written, obtained by you from SheerLuxe or through SheerLuxe.com shall create any warranty not expressly made in these terms of service or imposed by law.
9.4 SheerLuxe makes no warranty that the SheerLuxe.com will meet your requirements, or that the SheerLuxe.com network will be uninterrupted, timely, secure, or error free; nor does SheerLuxe make any warranty as to the results that may be obtained from the use of SheerLuxe.com.
9.5 You understand and agree that any material and/or data downloaded or otherwise obtained through the use of SheerLuxe.com is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.
10. Limitation of Liability
10.1 Except as required by law, SheerLuxe shall not be liable for any indirect, incidental, special or consequential losses or damages or loss of profits, data, goodwill, revenue in each case regardless of whether such losses or damages arise in the normal course of events or whether SheerLuxe has been advised of the possibility of such damages.
10.2 SheerLuxe will not be liable for any such losses or damages whether arising in contract, tort (including negligence) or otherwise arising out of or in connection with this website including without limitation the use or the inability to use SheerLuxe.com, or messages received, or transactions entered into through SheerLuxe.com, or resulting from unauthorised access to or alteration of your transmissions or data.
10.3 Nothing in these Terms of Service shall operate to exclude or restrict SheerLuxe's liability for death or personal injury caused by negligence.
11. Emails and Personal Home Pages
SheerLuxe assumes no responsibility for the deletion of or failure to store e-mail messages or for any problems with its personal home page service. Whilst the security of your personal information is a priority to us, you should be aware that e-mails you send to us are not necessarily secure when they are transmitted to us. If your communication to us or any third party is sensitive or includes highly confidential information such as credit card number, you may want to provide it by post or via the telephone instead.
12. Termination & Remedies for Breach of these Terms by You
12.1 SheerLuxe will be entitled to restrict, suspend or terminate your membership or deny you access to SheerLuxe.com or take such other action as SheerLuxe deems appropriate if SheerLuxe determines, in its sole discretion, that you are in breach any of the Terms of Service or SheerLuxe considers in its sole discretion that your use of SheerLuxe.com is inappropriate or otherwise unacceptable.
12.2 The restriction, suspension or termination of our service pursuant to this section will be without prejudice to any rights which SheerLuxe may have against you in respect of your breach of these Terms of Service.
You agree to indemnify and hold each of SheerLuxe, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand,
including reasonable attorneys' fees, made by any third party due to or arising out of your use of SheerLuxe.com, the violation of these Terms of Service
by you, or the infringement by you, or any other user of your account, or of any intellectual property or other right of any other person or entity.
14. Applicable Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the exclusive
jurisdiction of the English courts.
15.1 All contents of advertisements are subject to SheerLuxe approval. SheerLuxe reserves the right to reject or cancel any advertisement, insertion
order, space reservation or position commitment at any time. In addition, www.sheerluxe.com shall have the right to reject any URL link embodied within any advertisement. SheerLuxe does not accept responsibility for late submission of creative. This can affect campaign delivery.
15.2 For a full campaign refund, cancellations or changes in orders must be made in writing (either email or fax) at least five working days before the
15.3 No refunds will be given for annual listing fees.
16.1 In the event that any provision of the Terms of Service conflicts with the law under which the Terms of Service are to be construed or if any such
provisions are held invalid by a court with jurisdiction over the parties to the Terms of Service, such provision will be deleted and the remainder of the
terms of these Terms of Service will remain in full force and effect.
16.2 Any failure or delay by us to enforce strict performance by you of any of the Terms of Service or to exercise any right under the Terms of Service
will not be construed as a waiver to any extent of our rights.
16.3 SheerLuxe may assign its rights and obligations under these Terms of Service and upon such assignment SheerLuxe shall be relieved of any further
obligation under these Terms of Service.
and us as to your use of SheerLuxe.com and supersede all prior agreements and understandings between us and you. Nothing in these Terms of Service shall
operate to exclude or restrict your or our liability for fraudulent misrepresentation.
Entry to competitions is free and open to UK residents only. This competition is open to anyone resident in the UK except for the staff of SheerLuxe,
and any related 3rd party retailers involved in a specific competition, and their families. Entries must be submitted in the formats specified in the entry
form. SheerLuxe Ltd reserves the absolute right to reject any incorrect or incomplete entries. The competition can be extended or cancelled at anytime
without notice and at the discretion of SheerLuxe Ltd. No entrance fee or purchase is required to enter the competition. SheerLuxe Ltd reserves the right to reject any entry on any grounds that it may from time to time consider appropriate. The decision of SheerLuxe Ltd to accept or reject an entry is final
and no correspondence will be entered into. Entrants must be over 18 years of age. Competition winners will be announced in within 14 days after the close
of the competition. SheerLuxe Ltd accepts only one entry per household. SheerLuxe Ltd may require winners to take part in post-competition publicity. Winning entries and names of runners up will be published on the SheerLuxe Ltd website and email newsletters. No alternative cash or otherwise to the stated prizes are available. SheerLuxe Ltd shall be obliged to contact the prize winner only at their address given on the entry form. Any prize not claimed within 5 days of sending notification of a winning entry shall be forfeited. SheerLuxe Ltd may award the prize to another entrant. By entering the competition each entrant agrees that SheerLuxe Ltd may use their name and email address for future promotional, marketing and publicity purposes. SheerLuxe Ltd is bound by the Data Protection Act 1998 and entrants can request access to personal information held about them by contacting the company. SheerLuxe Ltd reserves the right to cancel the competition if it is
reasonable to do so or if unforeseen circumstances arise. On receipt of an entry the competition entrant is deemed to have accepted these terms and
conditions and to have agreed to be bound by them. These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English Courts.
19.1 To be eligible for a refund customers should return the goods at their own expense, notifying us with their intention to do so by email to [email protected]
within 7 days. Once we have received your email you will be issued with an ARN number. You will then have a further 7 working days to return the goods. Please ensure the ARN number is written clearly on the outside and inside of the parcel.
19.2 We encourage you to return the goods in the original packaging if still suitable. All orders remain the liability of the customer until received.
19.3 Goods must be returned to us at SheerLuxe Ltd, B4.05, 4-6 Morie Street, London SW18 1SL within 14 days of initial receipt of goods.
19.4 Upon receipt of goods unused and unworn, and in original condition we will issue a refund using the original payment details. The refund will include the full value of the items returned, including UK taxes, but excluding shipping.
19.5 Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.