Apologies in advance for the moan.
I very much doubt that anybody here will get Quidco on a pre-order from Game that is
not due out in less than 3 months time.
As mentioned earlier in this thread, GAME orders only track on Quidco once the order has been shipped. If you order now, and it does not track, then you
cannot file a missing transaction enquiry as Quidco and the Merchants only track orders as far back as 3 months from the present day.
I've had many 'early' pre-orders fail to track with GAME where I've placed an order more than 3 months in advance of release. I've also had plenty of 'near release' pre-orders track perfectly. Items that are ordered instock are also tracked perfectly.
On the 2nd October (just after the release of Halo 3) I opened a ticket (
note ticket, not missing transaction enquiry as I could not select the correct time of order from the fixed selection) on Quidco regarding a pre-order I had made for the Halo 3 Legendary set. I set out the ticket as if I were able to log a missing transaction enquiry.
:
Merchant: GAME
Date: 06/04/2007 18:39
Type: untracked Transaction Amount: 64.99
Missing Earnings Amount (Software @ 11%): 7.15
Customer Reference: <snipped>
Transaction Ref(s): <snipped>
Details: Halo 3 Legendary Edition
After waiting almost two months I got the following response:
:
2007-11-30
Hi there, First of all apologies for the delayed response. We have been resourcing our Member Support staff and are working on resolving any outstanding tickets, and improving response time on future tickets. I have checked this over and unfortunately it seems that by the time you attempted to submit the enquiry, it was past the 3 month period. Enquiries on untracked transactions are only accepted in the 3 months following the transaction date. Sorry about that, unfortunately we cannot accept enquiries that are older due to the agreements in place with Quidco merchants. Kind regards, <snipped>
Before anybody says "you should have logged a missing transaction enquiry sooner":
:
This merchant does not accept enquiries on pre-orders until they have been fulfilled and shipped. Any enquiries raised before this has occurred will be declined.
There is no way for you to chase GAME or Quidco up early pre-orders because of this.
**Edit**
Have not voted hot nor cold.