02 Broadband Contract Renew - 12 Months Free *Via Telephone* @ 02 - HotUKDeals
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I rang up O2 customer service to renew my Home Broadband contract and I get offered 12 Months Free. I have received email as proof.
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lawrence_lei Avatar
5y, 10m agoFound 5 years, 10 months ago
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1 Like #1
What did you say to get this offer? I ask only when you ring up to voluntarily resign up you don't usually get offered free stuff..
#2
Where is this email of proof?
#3
can u post up the pic so it can be viewed properly please?
4 Likes #4
Surely, this is just a way to get older customers off of the unlimited deal.
#5
I get to stay on the old Premium package, so the tariff will remains at £10.31
#6
Yes but the new tarriffs have different usage than before.
#7
http://i1223.photobucket.com/albums/dd520/lawrence_lei/o2.jpg
#8
asharon
Surely, this is just a way to get older customers off of the unlimited deal.

Probably. New customers get 3 months free anyway.

Assuming they will move you to the newer tariffs....

Newer 20meg/unlimited package is £12.25 instead of £7.66 (so £4.59 more expensive)
You're getting 12months free so savings over current deal are £7.66*12 = £91.92
£91 gives you 7ish months @ £12.25 so after 7 months you'll be worse off unless you can change as you'd have been with them for another 19months at that point?

Might be worth it if you don't agree to more than 12months & you reckon prices are going to drop when your renewal is due?

Edited By: Rob_B on Jan 18, 2011 16:29
#9
asharon
Yes but the new tarriffs have different usage than before.

I have checked my account, the name is still the same as before, unless they change the terms and condition of my account.
#10
My contract is up for renewal next month, is it worth giving them a ring now?
#11
Rob_B
asharon
Surely, this is just a way to get older customers off of the unlimited deal.


Probably. New customers get 3 months free anyway.

Assuming they will move you to the newer tariffs....

Newer 20meg/unlimited package is £12.25 instead of £7.66 (so £4.59 more expensive)
You're getting 12months free so savings over current deal are £7.66*12 = £91.92
£91 gives you 7ish months @ £12.25 so after 7 months you'll be worse off unless you can change as you'd have been with them for another 19months at that point?

Might be worth it if you don't agree to more than 12months & you reckon prices are going to drop when your renewal is due?


I was paying £10 per month for Premium package, so 12 months free will make it £120 off and I still get to stay on the legacy tariff which cost £10.31 per month.
#12
hi, what did you say to them to get this deal?
#13
Did you take the phone line as well?
#14
I'm on the old unlimited @ £7.66/month (with O2 phone discount, not sure why you pay a tenner? is that the top tier?)

Just called & they offered 3 months free if I sign up to another 12month contract & I'd stay on the old unlimited package/price, they said that was the maximum offering which is of course the same as for new customers.

If I added home phone they would move over to the new tariff:
£12.25 for BB
£9.71 for phone
They would give 6months free on the BB though (no discouts available on the landline)

so a bit rubbish :)
3 Likes #15
Theres currently a deal on for new customers (if you're an o2 mobile customer), 6 months free:

http://sixmonthoffer.o2.co.uk/
#16
it has been like this since they launched, they offered me the free for 12 months or 20gig for £2.50 a month, I had no choice but to take.
#17
Nad_84
Did you take the phone line as well?

no, just broadband
#18
My contract comes to an end next week gave them a call last week and I was offered The Works (20meg) free for 12 months if I take the phone line for 12 months, with a O2 mobile number associated to it.

Edited By: a6unx on Jan 18, 2011 17:07
#19
brilliant deal as far as i can see
5 Likes #20
FYI they updated their terms & conditions now so the new tariffs have clearly defined fair usage limits rather than the fuzzy terminology of old.

'all rounder' is 100gb
'the works' is 250gb

Bit dodge of them as they still claim unlimited on both packages still. I know it says fair usage but they don't make the fair usage obvious it's hidden about four menus deep in the below pdf

http://www.o2.co.uk/assets2/pdf/O2_Broadband_Fair_Use_Policy_06_09_10.pdf

Section 4,4 pertains to new customers on these tariffs.
#21
heat added from me anyway
#22
pbassek
Theres currently a deal on for new customers (if you're an o2 mobile customer), 6 months free:


http://sixmonthoffer.o2.co.uk/
this part makes me laugh,Download as much as you want
(Fair Usage policy applies)
#23
bob_hoskins
FYI they updated their terms & conditions now so the new tariffs have clearly defined fair usage limits rather than the fuzzy terminology of old.

'all rounder' is 100gb
'the works' is 250gb

Bit dodge of them as they still claim unlimited on both packages still. I know it says fair usage but they don't make the fair usage obvious it's hidden about four menus deep in the below pdf

http://www.o2.co.uk/assets2/pdf/O2_Broadband_Fair_Use_Policy_06_09_10.pdf


Section 4,4 pertains to new customers on these tariffs.


Thanks for the info, but I am still on the old tariff, so I shouldn't think the usage limit would apply, they didn't offer me the new all round tariff, but I insist to stay on my existing tariff as I happy happy with it

Edited By: lawrence_lei on Jan 18, 2011 17:27
banned 3 Likes #24
Why are you people ringing up when your contract is due to end? Your contract 'automatically' renews each year there is no need to ring up. If you DO NOT ring up you will keep your old tarrif.

These 'deals' they give you for ringing up are to trick you into starting a new contract and changing to their new plans which have traffic shaping and capping. may seem good but I would not give up my plan for 12 months free, no way no how.

And trust me, they 'are' changing you to the new plan, because you rang up you are starting a 'new' contract which means they have every right to switch you whenever. If you had just let it auto renew you would still be on your old contract.


Edited By: Reser on Jan 18, 2011 17:33
#25
mental, i called them and they wouldnt offer what the op has just three months free again

mind you i thought i had a 10gb cut off turns out for £7.66 its unlimited....and to think i gave up on o2 contact two years ago!
#26
Sounds like a good deal but doubt 12 months free would be widely available.

My contract ended last November and states "out of contract" in my online account so I may chance
My luck and Give them A call..

Edited By: atc28uk on Jan 18, 2011 17:42
#27
lawrence_lei
Nad_84
Did you take the phone line as well?

no, just broadband


In that case, this is a cracking deal! Not sure everyone can get it, but still HOT
#28
Reser
Why are you people ringing up when your contract is due to end? Your contract 'automatically' renews each year there is no need to ring up. If you DO NOT ring up you will keep your old tarrif.

These 'deals' they give you for ringing up are to trick you into starting a new contract and changing to their new plans which have traffic shaping and capping. may seem good but I would not give up my plan for 12 months free, no way no how.

And trust me, they 'are' changing you to the new plan, because you rang up you are starting a 'new' contract which means they have every right to switch you whenever. If you had just let it auto renew you would still be on your old contract.



The new tariff he has signed up to is unlimited... what's the issue? The average usage for a family is 15-20GB.

So it's only people using news groups and what not that are going to get penalised by these caps
#29
I 'renewed' a couple of weeks ago. Took out 12 months phone line with evening and weekend calls for just under £10. Got my 12 months 'the works' broadband for free!

Deal was through retentions - I originally called up asking for MAC code to migrate to different broadband provider but they offered this - too good to refuse!
2 Likes #30
@Lawrence_lei

Aye the sections above that relate to the old contract rates and don't say how much is too much.

@Reser
I wanted to take their phone line as it was the cheapest line rental I could find and since taking it I haven't used my landline for a single paid call as I use my mobile contract.

Bottom line, over the last five or so years I've switched ISP almost every year partly due to moving flats a lot with Uni and also because there's no point in staying loyal. You get no benefits and as an ISP becomes too popular (because people recognise it offers a good service) they then can't handle the increased numbers and start bringing in traffic shaping or capping. Now with cashback sites there's even less incentive to stay with a company.

A case in point, my mum has been with talktalk (then tiscali) for 3 or so years and her service drops out all the time (on their modem, a cheap router and even a netgear one), she got a snotty letter due to me and my brothers downloading too much in the first year and ever since it's a crap service. And she was paying £16 a month., got her on plus net so that should be okay (they were okay back in 05 and have yorkshire based call centres.

ISPs like this need to wake up, BT's standard broadband offer only gives 10gb usage. A recent PC Pro had a report stating the average usage now as 14gb a month. And it's easy to blame the pirates but it's services like youtube and 4od (IPTV) that are the major cause now, change the old cabling to fiber and we might have a good service in the UK but then BT have got themselves a monopoly on this so we'll wait another five years for them to unbundle exchanges.

Here endeth today's rant

Amen
3 Likes #31
@Nad_84

Most people I know who did/do pirate tended to be courteous about it and do it after 12pm when most people are in bed. Wherease every tom, dick and harry will be watching x factor or britain's got talent catch up during peak hours so they are the problem.

I do this too so I'm not taking the high ground (except in terms of the shows, talent shows are the reincarnation of the circus freak shows) but on the other hand I'm much less likely to obtain a show another way these days because of catchups services and the shortening of delay from tv shows coming to the UK.

It will get worse as ISPs now want the content providors (bbc, itv, etc) to pay them to ensure their content gets through quickly. A fair few ISPs are up for this and it could in a worst case scenario lead to ISPs blocking certain content. Add that to the new bill in America effectively granting the US power to shut down any site in any country and you've got yourselves a very **** state.
#32
Sorry to go off topic...I've been with o2 for 2/3 years & i'm happy to stay there. whats the best way of getting a new modem/router out of them, mine is a old wireless g one, would like to get a n one. if they do one? thankyou.
1 Like #33
sil0 you can just buy one tbh you would be better off, the 'g' one i had dropped dialy and that was with a wired connection i changed to a linksys and had no issues
#34
So when did your contract expire and or when did u end it and how long have u had BB with o2.also i take it u have an o2 mobile/sim contract?
lawrence_lei
http://i1223.photobucket.com/albums/dd520/lawrence_lei/o2.jpg
#35
hornetsam
sil0 you can just buy one tbh you would be better off, the 'g' one i had dropped dialy and that was with a wired connection i changed to a linksys and had no issues

Thanks hornetsam.
I've been watching the prices fall for the n150's. i will buy the next cheap linksys/netgear one that comes up on hukd. thanks again....
#36
You might all consider power over ethernet solutions, they use your electricity to carry the network signal to your devices. Much more reliable than wireless and cheaper than a new router usually.
#37
I have a "dead spot" in my house (due to an RSJ) and use powerline adapters there. Beats the wireless hands-down in that room. Although, wireless is fine elsewhere.

My O2 Broadband contract is up next month, so I'll be calling to ask for my MAC to see what they will offer me to stay.

bob_hoskins
You might all consider power over ethernet solutions, they use your electricity to carry the network signal to your devices. Much more reliable than wireless and cheaper than a new router usually.
#38
Just come off the phone with O2 retentions and got free BB for 6 months on a new 12 month contract. Staying on same un-limited package at £7.66/month. Also paid 12 month up-front with BT for £120 and took out BT credit card with £40 bill discount. BT also gave me free evening calls (inc 0845/0870) on top of free at weekends. Makes £125.96 for year or £10.50 a month. O2 have been the best ISP I've ever had by far and have never had one outage. Well pleased with this deal. <3
1 Like #39
sil0
Sorry to go off topic...I've been with o2 for 2/3 years & i'm happy to stay there. whats the best way of getting a new modem/router out of them, mine is a old wireless g one, would like to get a n one. if they do one? thankyou.

Try O2 shop, they were selling the wirless box IV for £10 a couple of months back, worth a try. It has two USB ports for disk etc great for a tenner.

Edited By: sanjay on Jan 18, 2011 19:30
#40
sanjay
Try O2 shop, they were selling the wirless box IV for £10 a couple of months back, worth a try. It has two USB ports for disk etc great for a tenner.

Thanks sanjay, i will have a look.

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