£100 for switching you account to Abbey/Santander - HotUKDeals
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£100 for switching you account to Abbey/Santander

£0.00 @ Santander
Not for everyone, as I know Abbey's CS is not the best. But if you were looking to switch your current account this is a pretty good deal! We're offering our customers £100 if they switch their … Read More
dr_badbeats Avatar
7y, 7m agoFound 7 years, 7 months ago
Not for everyone, as I know Abbey's CS is not the best. But if you were looking to switch your current account this is a pretty good deal!


We're offering our customers £100 if they switch their bank account to Abbey by using our Account Transfer Service.

This offer is for anyone who switches to Abbeys Preferred Overdraft Rate Bank Account.

To qualify, customers must transfer all direct debits and credit a minimum of £1,000 into the account within 11 weeks of opening the account. And as long as they meet this criteria, the £100 will be paid into the customers account within three months.



With the Preferred Overdraft Rate Account £100 switcher, customers will also benefit from an interest free overdraft for 12 months (12.9% EAR typical thereafter). Abbey will also match their current overdraft facility (depending on their circumstances

In addition to the £100 Switcher incentive, customers will also receive:

0% EAR (variable) on any Advance Overdraft for the first 12 months depending on circumstances. After 12 months the overdraft rate changes to 12.9% EAR Typical (variable).

0.50% gross/AER (variable) in-credit interest on balances up to £2,500. 0.10% gross/AER (variable) on balances over £2,500.

To benefit from 0% EAR (variable) overdraft and 0.50% gross/AER in-credit interest the customer must credit the account with a minimum of £1,000 each month.

Rates change to 19.9% EAR (variable) overdraft and 0.10% gross/AER (variable) in-credit interest if required credits are not made.
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dr_badbeats Avatar
7y, 7m agoFound 7 years, 7 months ago
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#1
Yes - you got it right. Abbey's customer service is appalling!

I had real trouble even trying to close my accounts and get a tax statement.

I applied for a credit card with them last year on the promise they would credit the card with £100 after 3 months. They received my application and asked me to prove my change of address - which I did in branch. Then I heard nothing.

Once I chased them they said they couldn't find my application and I could apply again (presumably without the £100 bonus). Bunch of jokers! If they can't look after an application form then there's no way they are looking after my money.

Hopefully Santander will change things but my local branch was as manic as normal a couple of months ago when I had to go in to sort out my dad's probate stuff.
#2
shabbey - no offence to anyone on here who work for them - [SIZE="4"][COLOR="Red"]the most unprofessional bunch of bankers ever:thumbsup: (whoo got round the swear filter:thumbsup:[/COLOR][/SIZE]

a& l are doing it - most prob all the other money grabbing bankers else as well -
http://www.alliance-leicester.co.uk/home/index.aspx?urlgen=y&exp=30&cm_mmc=brgglmiss-_-sch-_-ec01320000511235misspellings-_-allaince_and_leicester
#3
holly100
shabbey - no offence to anyone on here who work for them - [SIZE="4"][COLOR="Red"]the most unprofessional bunch of bankers ever:thumbsup: (whoo got round the swear filter:thumbsup:[/COLOR][/SIZE]

a& l are doing it - most prob all the other money grabbing bankers else as well -
http://www.alliance-leicester.co.uk/home/index.aspx?urlgen=y&exp=30&cm_mmc=brgglmiss-_-sch-_-ec01320000511235misspellings-_-allaince_and_leicester


Same people isn't it?

I switched to A&L for the £100 a few months back, one small issue during the changeover other than that, so far not too bad.

I think Banks are just generally a nightmare to sort any issues with.
#4
Yeah Abbey are awful, I had an ISA with them that I never properly used but there was a fiver in there so I asked them to send me a cheque for the money which never arrived. I went in to the bank a while later to ask to close it and to ask what happened to my money, the woman said there was no money in the account and there never had been. Confused I asked her to close it where she then went and gave me two pence. I asked her about this and she said it was interest. Stupid bitch, how was there no money ever in the account then? Then had to ring them up to get them to re send the cheque which took ages tgo arrive.

Sorry for the long, boring, and probably pointless story but basically Abbey are rubbish and would avoid them at all costs. Though might be worth a shot at doing if you've got the time and a spare current account you're happy to close just for the £100. So hot.
#5
I'd check the small print, they don't want to give you money, they want yours. Comments are spot on, Abbey are bad, they got a little fine few years back during the endowment mis selling where they stood to gain 19 million had they not got caught. Think the only decent financial institution then was Yorkshire BS, how bad is that. But I believe they are trying to be like Halifax, and trying to get you in for a 'financial review' to flog you stuff. Back to pay packets, these monkeys have far to much power and most people are to lazy to manage their money without the banks, take away their power and its them who does the begging. Mortgage rates 6% savings rates 0.5% its a fraud and flippin con.
#6
rawkinrich;6255171
Same people isn't it?

I switched to A&L for the £100 a few months back, one small issue during the changeover other than that, so far not too bad.

I think Banks are just generally a nightmare to sort any issues with.


Actually - A&L don't seem too bad to me. Nowhere near as bad as Abbey. At least I get free travel insurance with them and their interest rate on instant access Online Saver Issue 5 is 3.15% which is one of the best around (Egg is better - now there is a good company).

When dealing with my dad's probate Barclays have turned out to be the worst. I have chased them twice to get a statement at date of death (having been told I could get it at my branch only to discover they wouldn't) and over 2 months later I still have nothing from them.
#7
A&L are Santander, as are B&B now, it is the same account.

I don't think there's a financial institution that people won't beable to re-count stories of.

at the end of the day, this is £100 free money, which for the vast majority of people will be without incident.
#8
Searcher2
Actually - A&L don't seem too bad to me. Nowhere near as bad as Abbey. .


A&L achieve far better CS figures, which is something that santander are trying to replicate across the UK companies.
#9
dr_badbeats;6255289
A&L are Santander, as are B&B now, it is the same account.

I don't think there's a financial institution that people won't beable to re-count stories of.

at the end of the day, this is £100 free money, which for the vast majority of people will be without incident.


They may well be under control of Santander but if you go into B&B, Abbey and A&L you will get very different experiences. They are in no way run the same way (at least yet). It is NOT the same account. A&L and Abbey are still considered different banks as far as the £50K guarantee (FSA?) is concerned. This will change but not yet.

The fact is that Abbey scored the worst in a recent customer satisfaction survey. Yes - somebody will be able to recount a horror story from most banks but the fact is there will a LOT more about Abbey than anyone else.

It's up to you though - if you want the hassle of moving your regular income to Abbey and put up with their customer service for £100 then fine.... but from personal experience I would rather go for the £50 on offer at A&L and get the free travel insurance (I haven't checked if this is still available but I have had it now for the last 3 years or so).
#10
Searcher2
Actually - A&L don't seem too bad to me. Nowhere near as bad as Abbey. At least I get free travel insurance with them and their interest rate on instant access Online Saver Issue 5 is 3.15% which is one of the best around (Egg is better - now there is a good company).

When dealing with my dad's probate Barclays have turned out to be the worst. I have chased them twice to get a statement at date of death (having been told I could get it at my branch only to discover they wouldn't) and over 2 months later I still have nothing from them.


They should have logged it as a complaint and investigated, any sign of dis satisfaction. Barclays are bad, remember them refusing to pay out compensation to a mis sold endowment holder and the reason was 'it was a bit much' They make the process difficult and the FSA and FOS assist them in doing that with paltry fines. Write to the Prime Minister. No joke.
#11
Dont forget Quidco £45 cashback plus the £100 for :thumbsup:switching
#12
Depressed Maggot
They should have logged it as a complaint and investigated, any sign of dis satisfaction. Barclays are bad, remember them refusing to pay out compensation to a mis sold endowment holder and the reason was 'it was a bit much' They make the process difficult and the FSA and FOS assist them in doing that with paltry fines.[SIZE="5"][COLOR="Red"] Write to the Prime Minister. No joke.
[/COLOR][/SIZE]

+1 heres comtact detail for MPs - they have to answer you - dont let them get away with it

http://www.parliament.uk/mpslordsandoffices/mps_and_lords/alms.cfm

you wont be the only one - say they did it to 1000 people x £5!!! - im waiting for them to change their name to Vagabonds & Thieves - got a certain truthful ring about it:-D
#13
Abbey/Santander whatever they aer called now, are the worst bankers! Husband was off to a 6month tour in Iraq and wanted to change his account to joint so i could get use his money for food etc, first application they lost! Hubby was in Iraq by now and i asked for it go through again they said no they need husband here, i explained and they found a 'copy' of my apllication sent it off again?? NO lost that one!!! Went in a 3rd time complaining that my details could be in anyones hands and they more or less shrugged shoulders and ignored my situation and the fact tthat it was there fault i had no choice but to use husbands card in the hope the cashier wouldnt need signature, i got stopped a few times using his card, took them a 3rd go to get it right and that was 9weeks before the 6month tour finished! Worst customer service ever! We are still with them as hubby refuses to change but we always have problems with this bank, they cant seem to keep applications!
Be aware!
#14
lyns123456
Abbey/Santander whatever they aer called now, are the worst bankers! Husband was off to a 6month tour in Iraq and wanted to change his account to joint so i could get use his money for food etc, first application they lost! Hubby was in Iraq by now and i asked for it go through again they said no they need husband here, i explained and they found a 'copy' of my apllication sent it off again?? NO lost that one!!! Went in a 3rd time complaining that my details could be in anyones hands and they more or less shrugged shoulders and ignored my situation and the fact tthat it was there fault i had no choice but to use husbands card in the hope the cashier wouldnt need signature, i got stopped a few times using his card, took them a 3rd go to get it right and that was 9weeks before the 6month tour finished! Worst customer service ever! We are still with them as hubby refuses to change but we always have problems with this bank, they cant seem to keep applications!
Be aware!


A mate had a similar issue. I had a nightmare with the Halifax recently too. The less I have to do with banks/building societys, the better.
banned#15
ABBEY is the most dishonest bunch of tossers I've ever known!
They ran a competition with lots of prizes.
Cars etc.
You had to complete a tie-breaker in 15 words or less.
Entries of TWENTY ONE words were awarded prizes.

I'd sooner keep my money under the mattress and leave my front door open with directions to my bedroom!
#16
My husband and myself closed both our bank accounts, ISA's and a saving account along with our daughters trust fund. The worst ppl ive ever dealt with.

Before i closed mine i recieved a summary letter, had my NI number on, name, address all my bank account numbers and how much was in each and the letter wasnt sealed... never had been. Then 3 weeks later recieved another letter from abbey that wasnt sealed either. I wrote to them to complain and they sent me a hamper basket with some tea and some kind of bread? (never heard of it). I closed both my current account and my ISA and moved my daughters trust fund.

Then a few months later my husband when over his overdraft by 6p and we had charges for about £80 on his account. He rang up their indian call centre and got that someone would ring within 2 days and someone would ring back, nobody did so he rang again to be told what the other person had told him was false and incorrect and that it was 3-4 days. So he waited and still no phone call so he rang back to be told theres nothing they could do. He had been banking with abbey for 20 years and never gone over his overdraft so had a charge of all that for only going over by 6p!!!!!!!

And hope that all your direct debits go over ok, a friend transferred to another bank with a promise of cash if she did so with the automatic transfer thingy of DD but one of them failed for some reason and she had to sort it out herself. And because of this she didnt qualify for the money! :(
#17
God I hope I don't have some of the experiences you guys have had...
#18
I always find it funny how people react to finance deal, there's almost no point posting any. I'm not quite sure what people expect.

you pay nothing and then expect no problems, perfect customer services and for companies that perform transactions in their millions every day, have far more customer than most other private sector.

Everybody has to have a bank account - and peoples needs are diverse and often quite difficult... and yet everyone seems to expect perfect service and CS. no wonder any finance deals get any heat on here.

completley pointless
banned#19
dr_badbeats
I always find it funny how people react to finance deal, there's almost no point posting any. I'm not quite sure what people expect.

you pay nothing and then expect no problems, perfect customer services and for companies that perform transactions in their millions every day, have far more customer than most other private sector.

Everybody has to have a bank account - and peoples needs are diverse and often quite difficult... and yet everyone seems to expect perfect service and CS. no wonder any finance deals get any heat on here.

completley pointless


You must work for ABBEY.
And the comment's here are about far from perfect service.
Read again and you will see the tales are of DISHONESTY!
#20
Pluun
ABBEY is the most dishonest bunch of tossers I've ever known!
They ran a competition with lots of prizes.
Cars etc.
You had to complete a tie-breaker in 15 words or less.
Entries of TWENTY ONE words were awarded prizes.

I'd sooner keep my money under the mattress and leave my front door open with directions to my bedroom!


Was that last sentence your tie-breaker? ;-)
banned#21
Gitfinger
Was that last sentence your tie-breaker? ;-)


It should have been.
It's 4 words over the limit and therefore would have won by their crooked standards.
#22
Pluun
You must work for ABBEY.
And the comment's here are about far from perfect service.
Read again and you will see the tales are of DISHONESTY!


I have worked for Abbey in the past, I don't at the moment. I've worked across the finance/banking sector for over 15 years, including working as an IFA.

I'm not sure a problem with a competition tie-break is the most worthwhile point to base your argument for a "DISHONEST" company.

Abbey is below average with its customer service, this isn't disputed. However the vast majority of issues are dealt with quickly and easily. If I were to post a deal for any other bank, we would have the same thread with people writing stories of poor customer service.

It's obviously frustrating when you receive poor service from any institution - especially banks. But we need to accept we are one of the last countries to have free banking, something that won't last.

Many people seem to have an exaggerated aversion to bank errors, and as such, are often unnecessarily scathing and irrational to employees, and to friends and family members.

sorry if this seems a little too aggressive, it just seems that so much anger is directed at banks, and their employees.
banned#23
dr_badbeats
I have worked for Abbey in the past, I don't at the moment. I've worked across the finance/banking sector for over 15 years, including working as an IFA.

I'm not sure a problem with a competition tie-break is the most worthwhile point to base your argument for a "DISHONEST" company.

Abbey is below average with its customer service, this isn't disputed. However the vast majority of issues are dealt with quickly and easily. If I were to post a deal for any other bank, we would have the same thread with people writing stories of poor customer service.

It's obviously frustrating when you receive poor service from any institution - especially banks. But we need to accept we are one of the last countries to have free banking, something that won't last.

Many people seem to have an exaggerated aversion to bank errors, and as such, are often unnecessarily scathing and irrational to employees, and to friends and family members.

sorry if this seems a little too aggressive, it just seems that so much anger is directed at banks, and their employees.

Not banks, just one bank and if they blatantly and dishonestly handle a simple thing like a competition ( intended to attract new customers) how can we expect them to behave with our accounts?
Just how stupid does one have to be to leave money in a bank that proves to you, beyond any doubt, that they don't care a fig for honesty?
#24
dr_badbeats;6264338


Abbey is below average with its customer service, this isn't disputed. However the vast majority of issues are dealt with quickly and easily. If I were to post a deal for any other bank, we would have the same thread with people writing stories of poor customer service.

It's obviously frustrating when you receive poor service from any institution - especially banks. But we need to accept we are one of the last countries to have free banking, something that won't last.

Many people seem to have an exaggerated aversion to bank errors, and as such, are often unnecessarily scathing and irrational to employees, and to friends and family members.

sorry if this seems a little too aggressive, it just seems that so much anger is directed at banks, and their employees.


You have admitted that Abbey have below average customer service. The point I (and presumably others) was trying to make was that Abbey ARE the bottom of the customer service league (no matter whether other banks have issues in that direction too).

People considering this offer have to weigh up whether £100 is worth the knowledge that you are becoming part of the bank with the worst customer service record.

For me - no! I've even suggested A&L as being a better option even though they are part of Santander.
#25
Abbey were not bottom of the most recent banking league table. Lloyds banking group and the post office were:

http://www.prophet.com/downloads/articles/ukcustexp-retail-banks.pdf

this is not really the issue, of all the transactions that happen across all banks only a small percentage require extra assistance or help from customer service, and only a small percentage of those still receive poor customer service. the league table and any comparison across brands can only be relative.

For example below are four recent deals for different financial institutions all with negative contributions made about CS.


http://www.hotukdeals.com/item/477087/exclusive-market-leading-credit-car/
http://www.hotukdeals.com/item/476154/lloyds-tsb-added-value-current-acco/
http://www.hotukdeals.com/item/475405/msn-co-uk-have-teamed-up-with-aviva/
http://www.hotukdeals.com/item/343724/alliance-leicester-current-accounts/
#26
[SIZE="5"]BEWARE Santander/Abbey does not offer many of the services taken for granted by the likes of Barclays, Natwest, Lloyds.... the missing functions are:- [/SIZE]

1. There is no facility to allow "Additional Name Mandate", this is a form offered by the normal high street banks where if you are not around you can delegate and authorise a trusted partner, relative or friend to operate your account. This is sometimes needed when you are on holiday, extended illness at hospital or job assignment out of the country for a few months or more. Santander has no such facility , unlike the big four High Street Banks which offers you a mandate form to fill in, and they force you to go to a solicitor to get a Power of Attorney which costs around £100.

2. Santander does not allow your partner to operate your account, as stated above, and if one of you is not computer literate then if the partner or relative operate your online account then it is in breach of Santander's terms and condition. Their "stupid" reason is to explain to the customer that this measure is to prevent fraud! So if a husband lets her wife uses his cash card to draw some cash out then it is possible for the wife to commit FRAUD. ....I ask what FRAUD is this! So without an "Additional Name Mandate" you are in breach of Santander terms and conditions and you are a BAD guy if you operate someone else account even when that person has asked or authorised you to do it.

3. If you have online banking from Santander you would be alarmed when you come to pay off your credit card bills, utility bills, tax to Inland Revenue, council tax etc.. on line as there is no option to pay bills unless you have a sort code and an account number. Therefore you cannot pay off any of your credit card bills on line because credit cards do not have SORT CODES and normal bank account number! With any of the big four high street banks the payment options allows you to pay bills with any credit cards, debit cards, utility bills......

4. When you send money internationally by electronic transfer , Santander's list of countries is shorter than the list of countries available to the big four High Street Banks. So say if you wish to send £1000 to country x and this country is not on their list then you will have to panic unless you have another account with one of the four big banks.

5. Their fraud detection software is rather primitive and elementary. For example, if you use a particular branch's cash machine and that one is broken down or not available, you just pop a few metres down the road to use another cash machine, the setting of their fraud detection is so elementary that it triggers the transaction as fraud and locks your cash card from any further transaction. I experienced this, and it is extremely distressing when you have no access to your own money. It is even worse when you are abroad and the elementary settings on the fraud detection triggers fraud and you are stuck abroad with no cash until you manage to unlock it by calling their fraud department. Be prepared to spend a fortune calling their helpline from abroad. The don't use the "calculator" type anti-fraud device like Natwest and Barclays etc..

These are just a few of the things that they don't offer to customers unlike one of the big four banks. So keep one of the big four high street bank account just in case as an alternative.
banned#27
splender
[SIZE="5"]BEWARE Santander/Abbey does not offer many of the services taken for granted by the likes of Barclays, Natwest, Lloyds.... the missing functions are:- [/SIZE]

1. There is no facility to allow "Additional Name Mandate", this is a form offered by the normal high street banks where if you are not around you can delegate and authorise a trusted partner, relative or friend to operate your account. This is sometimes needed when you are on holiday, extended illness at hospital or job assignment out of the country for a few months or more. Santander has no such facility , unlike the big four High Street Banks which offers you a mandate form to fill in, and they force you to go to a solicitor to get a Power of Attorney which costs around £100.

2. Santander does not allow your partner to operate your account, as stated above, and if one of you is not computer literate then if the partner or relative operate your online account then it is in breach of Santander's terms and condition. Their "stupid" reason is to explain to the customer that this measure is to prevent fraud! So if a husband lets her wife uses his cash card to draw some cash out then it is possible for the wife to commit FRAUD. ....I ask what FRAUD is this! So without an "Additional Name Mandate" you are in breach of Santander terms and conditions and you are a BAD guy if you operate someone else account even when that person has asked or authorised you to do it.

3. If you have online banking from Santander you would be alarmed when you come to pay off your credit card bills, utility bills, tax to Inland Revenue, council tax etc.. on line as there is no option to pay bills unless you have a sort code and an account number. Therefore you cannot pay off any of your credit card bills on line because credit cards do not have SORT CODES and normal bank account number! With any of the big four high street banks the payment options allows you to pay bills with any credit cards, debit cards, utility bills......

4. When you send money internationally by electronic transfer , Santander's list of countries is shorter than the list of countries available to the big four High Street Banks. So say if you wish to send £1000 to country x and this country is not on their list then you will have to panic unless you have another account with one of the four big banks.

5. Their fraud detection software is rather primitive and elementary. For example, if you use a particular branch's cash machine and that one is broken down or not available, you just pop a few metres down the road to use another cash machine, the setting of their fraud detection is so elementary that it triggers the transaction as fraud and locks your cash card from any further transaction. I experienced this, and it is extremely distressing when you have no access to your own money. It is even worse when you are abroad and the elementary settings on the fraud detection triggers fraud and you are stuck abroad with no cash until you manage to unlock it by calling their fraud department. Be prepared to spend a fortune calling their helpline from abroad. The don't use the "calculator" type anti-fraud device like Natwest and Barclays etc..

These are just a few of the things that they don't offer to customers unlike one of the big four banks. So keep one of the big four high street bank account just in case as an alternative.


But worst of all......

THEY ARE DISHONEST!!!!!

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