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3 mobile broadband cancel contract without fees.

tara1082 Avatar
8y, 2m agoFound 8 years, 2 months ago
Hi i have just received my three mobile broadband bill this morning and it had gone up by £1 so i rang customer services and they told me they had introduced a £1 charge for paper billing,i explained to them that they cant do that because when i took out the contract they was no such charge and that i could cancel the contract under the same rule as the 02 contarct thing a while back,i was not sure if this was the case i was just trying my luck but the customer services assistant said i was right and i could cancel contract without any further fees or cancellation penelties.
Maybe this will be of use to someone out there to try.
Maybe the same with 3 mobile contracts as they have issued the same charge.
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tara1082 Avatar
8y, 2m agoFound 8 years, 2 months ago
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#1
This is great news!
#2
does this mean you can do the same with your 3 mobile phone contracts? as they had introduced the same £1 charge for paper bills
#3
WHAT!!!
does this mean you can do the same with your 3 mobile phone contracts? as they had introduced the same £1 charge for paper bills


Try your luck i did
#4
wow nice. I'm not with 3 but I would assume they'd just give the itemised billing free to people that complain then let them leave without penalty. This is great news for 3 customers.
#5
Slash
wow nice. I'm not with 3 but I would assume they'd just give the itemised billing free to people that complain then let them leave without penalty. This is great news for 3 customers.


No they offered ebilling for free and i said i dont want to have to go online to see my bill as this would use up some of my 5 gig llimit which would make me out of pocket also.
#6
i believe they have always charged for this service but always refunded it ... so you will find a lot of them will argue with you over it
#7
H & R added
#8
Not sure if this is what you need

(d) within one month of a detrimental variation
to your agreement.
You can end the agreement within one
month of us telling you about a variation to your
agreement (which includes your Price Plan) which
is likely to be of detriment to you. You must give
written notice to 3 Customer Services within that
month and your agreement will finish at the end
of that month once we receive your notice. (A
Cancellation Fee will not be charged.)
#9
I complained when they wrote to me about the impending change to charge me for itemised billing. They credited my account with £10 to cover the charges for the remainder of my contract. Then I went and changed over to paperless billing, so £10 in credit!!!
#10
What is everyones experience with three
Mobile contracts just signed upto a 18 month
One?
#11
Thanks for this, nice little scam for them. Had no info telling me this!
#12
Tara1082, Could you please tell me exactly where that clause is. I am currently on the phone trying to cancel!!!!!
#13
Hardly a deal, if you didnt want to be with 3 y sign up in the first place!!
#14
sav219 let me know how u get on as i have 2 phones with 8 months still to run
:w00t:
sav219
Tara1082, Could you please tell me exactly where that clause is. I am currently on the phone trying to cancel!!!!!
#15
It was possibly the longest battle I've ever had, that I've so far lost, but not the war. The only thing going against me is that I don't have a copy of my terms and conditions from March when I took my contract out. If I had this then I could confirm whether it mentioned the £1 billing which they reckon it mentions. The advisor stated that my terms and conditions mention that billing is free until 21 Oct, but obviously I can't prove that it doesn't. So if anyone has there contract from a few months ago could you check under the 'other services' heading, whether it mentions chargeing for itemised billing. And to answer johnohanson, the reason most people want to leave three is because we have since found that the reception is shoddy and customer service even worse, but hindsight is a wonderful thing. On top of that I am moving abroad in a month and they happily agreed to cancel my contract.... for £400!!! My monthly call plan is £20, and I have 9 months left.... do the maths with that!!!
#16
I said earlier that i had only done this with the mobile broadband and they offered to cancel penalty free,i have not tired with the mobile only contracts as i dont have one but give i a go you never know.
#17
Fogot to mention that I have both mobile broad band and mobile phone. I don't know if you go to another department for the mobile broadband, but may give that a bash as well. In my experience I've found them up there with setanta in the customer services stakes!!
#18
my experience with 3 is not good, signed up to a contract ages ago 15 per month, free handset, 12 months. what i actually got was less minutes than stated, was charged for the phone and just found out its an 18th month contract! so got 6 months left. actual signal and service is ok but their customer service is terrible. Would not use 3 again.
#19
sav219
It was possibly the longest battle I've ever had, that I've so far lost, but not the war. The only thing going against me is that I don't have a copy of my terms and conditions from March when I took my contract out. If I had this then I could confirm whether it mentioned the £1 billing which they reckon it mentions. The advisor stated that my terms and conditions mention that billing is free until 21 Oct, but obviously I can't prove that it doesn't. So if anyone has there contract from a few months ago could you check under the 'other services' heading, whether it mentions chargeing for itemised billing. And to answer johnohanson, the reason most people want to leave three is because we have since found that the reception is shoddy and customer service even worse, but hindsight is a wonderful thing. On top of that I am moving abroad in a month and they happily agreed to cancel my contract.... for £400!!! My monthly call plan is £20, and I have 9 months left.... do the maths with that!!!


I'm in the same boat. Signed up in March for Mix and Match 1100. 18m.

See my Three Mobile contract issues thread in Misc. Had nothing but trouble with signal, dropped calls, late txts.

I got quoted £280 to get out my contract the other day, when i'm on a £20 a month contract. They said it's because of the Discounts which i have on the account with that deal (usually £27). Does not mention this in their terms though.. nowhere.

Going to ring up and argue this afternoon. I hate Three.

I don't actually have paper billing, so this is a issue which wouldn't affect me. I could maybe argue it still though but...
#20
i have a 18 month contract on 3 with my mobile broadband. its been great so far and i dont want to cancel.
good for those who do though.
#21
lol i just checked the mail and guess what, a letter from 3. they have refunded my previous 2 bills because they were doing so maintanence and it was slow.
#22
Three have the worst customer service of any network. I'm off the moment my contract is up.
#23
ajay87
I'm in the same boat. Signed up in March for Mix and Match 1100. 18m.

See my Three Mobile contract issues thread in Misc. Had nothing but trouble with signal, dropped calls, late txts.

I got quoted £280 to get out my contract the other day, when i'm on a £20 a month contract. They said it's because of the Discounts which i have on the account with that deal (usually £27). Does not mention this in their terms though.. nowhere.

Going to ring up and argue this afternoon. I hate Three.

I don't actually have paper billing, so this is a issue which wouldn't affect me. I could maybe argue it still though but...


I'm on the same contract as you and signed up at the same time, and judging by your location, probably in the same shop! I don't suppose you kept a copy of the T&C's they send (or claim to) I definitely didn't get them from the shop but they claim they would have sent them in the post. I don't remember receiving them, and I'd usually keep something like that.
The argument I have is that they are quoting the T&C's that are on there website as of today, which now say it is £1.00 for itemised billing. This means they have been changed!!
I too hate three!! lol
#24
I was on the phone for half an hour with their Customer Services and then their Cancellations team.

They flatly refused to cancel the contract saying they were fully entitled to do this!!! All they would do is say they will change it to Ebilling! Thats great unless my laptop breaks down again and I lose access to the net!!:x

I am going to send them a letter to their Glasgow office and give written notification!

They have the WORST call centre I have ever dealt with!!
#25
slayer201277
I was on the phone for half an hour with their Customer Services and then their Cancellations team.

They flatly refused to cancel the contract saying they were fully entitled to do this!!! All they would do is say they will change it to Ebilling! Thats great unless my laptop breaks down again and I lose access to the net!!:x

I am going to send them a letter to their Glasgow office and give written notification!

They have the WORST call centre I have ever dealt with!!


I don't suppose you have the address for the Glasgow Office? I'm going to do the same. I can't remember a time when I ended a call with three customer services without being absolutley fuming!!!
#26
I've been trying to get 3 to refund a deposit of £ 150.00 that I paid before they would give me a contract (I'm not from the UK or Europe ) for about 6 months now. The refund was due on the 12the month of the contract (though the chap in store said 10).
Between 3 customer services (333) and the 3 store, they have no record of my having paid this deposit despite my having produced a reciept.
I feel so stupid that I actually renewed my contract 3 months ago believing that someone there would see that I was being treated badly and eventually get my deposit paid back to me.
Very unhelpfull helpdesk I must add.
I'm looking for any way out of this and this 1 £ business might be just the ticket. Heat added.
#27
had to talk to a manager,he added 10 pounds credit to my account. now changed over to paperless billing.thanks
#28
All customers were mailed about this in September and had 30 days in which to cancel, it's no longer possible to do so but incidentally, the charge was ALWAYS in the Terms and Conditions (said it would be effective from ***** and the date kept changing), it was just never enforced until now.

Good luck trying to, but there is no hope you'll be able to cancel i'm afraid.
#29
Some i know didn't receive this letter though Andy, so because of that you can claim and cancel.

Here is a letter which has worked for people on this forum.


Dear Sirs,

re: [mobile number]

On the [date], I entered into a contract with your network.

I now have been informed by another 3 customer that you will be levying a fee of £1 per month to provide me with itemised billing. At the moment, there is no such fee and no such fee was agreed when I entered into the contract. I spoke to your customer service team on [date] who informed me that a letter was sent to me in August (they could not give me the date) and that I had 30 days from receipt of that letter in which to cancel my contract. As I have received no such letter, I decided to contact my local trading standards office who informed me that the 30 day cancellation window applies from the date I am first notified of the introduction of this charge, in my case this date was [date].

I rely on terms 4.1(b)(ii) and 10.1(d) (taken from the July 2008 Terms) which enable me to terminate the contract without penalty forthwith. I hereby give notice to that effect and confirm that I require a PAC code.

I do not wish to receive any calls from your customer services staff. Please correspond with me in writing.

I expect a written confirmation within the next 14 days.

Yours


Taken from http://forum.whatmobile.net/showthread.php?t=34953

Hope this helps some people out.
#30
sav219
I'm on the same contract as you and signed up at the same time, and judging by your location, probably in the same shop! I don't suppose you kept a copy of the T&C's they send (or claim to) I definitely didn't get them from the shop but they claim they would have sent them in the post. I don't remember receiving them, and I'd usually keep something like that.
The argument I have is that they are quoting the T&C's that are on there website as of today, which now say it is £1.00 for itemised billing. This means they have been changed!!
I too hate three!! lol


The terms i got was with my sim card. I actually ordered mine online so no shop involved. It's a small booklet, about 5x5 inch. Called the small print.
#31
sav219
I don't suppose you have the address for the Glasgow Office? I'm going to do the same. I can't remember a time when I ended a call with three customer services without being absolutley fuming!!!


For those who want to try their luck:

3 Customer services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG
#32
mikeyp
For those who want to try their luck:

3 Customer services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG


I've got to say that I aint feeling lucky but God loves a trier!!
#33
sav219
I've got to say that I aint feeling lucky but God loves a trier!!


Sent a letter recorded delivery there two weeks ago. Ain't heard a thing back.
#34
I tried this last month and they credited my account with £10 (10 months left on contract) to accomodate the £1 charge. Worth a call though!:thumbsup:
#35
ajay87
Sent a letter recorded delivery there two weeks ago. Ain't heard a thing back.


I had a response (on a very dirty piece of paper may I add) from the letter I sent. Claimed it was always on contract and that to cancel I would be subject to a £155 charge.

Plus they claim they sent me a letter informing me of the change. Which they didnt.

Oh well.
#36
Anything legal like this they should send recorded delivery. Quality of post these days how can they prove you got it. Sending a text would have been a better solution.
#37
Can anyone help???

I signed up for the 3 mobile broardband in july,and for the first month everything was fine,but after that,the service has gone downhill (RAPIDLY!) the service now wont allow me to watch any type of video from any website without it stopping about ten or 15 times during each video to load the next part of the video. it also takes the time a cup of tea takes to make for each website to load, which ,as you can imagine is frustrating and almost makes me want to snap the dongle in half. So I phone 3 up and you end up talking to india. I must admit, their polite,helpful and respectful of the customer they are talking to, but it seems they are restricted to a certain number of things they can do.I have spoke with them on many occasions, and they test the speed of the service ,the area your in, and also ask you to try the modem in other computers to prove that its not a fault on my computer. By the way, each time you speak to them, you speak to a different person,and each person repeats the last persons ideas, of testing things, other computers and doing the speedtest. One member of the 3 support team in india even had tried to sweet talk me by suggesting i could get a full refund of the service since i signed up, Which is extremely unlikely, as alot of forums suggest that nearly every1 has problems.Hardly likely their going to refund what seems like most of their customers. Does any1 have any idea's as to what i can do now.seems no has been able to get their contract scrapped without paying up
#38
Can anyone help???

I signed up for the 3 mobile broardband in july,and for the first month everything was fine,but after that,the service has gone downhill (RAPIDLY!) the service now wont allow me to watch any type of video from any website without it stopping about ten or 15 times during each video to load the next part of the video. it also takes the time a cup of tea takes to make for each website to load, which ,as you can imagine is frustrating and almost makes me want to snap the dongle in half. So I phone 3 up and you end up talking to india. I must admit, their polite,helpful and respectful of the customer they are talking to, but it seems they are restricted to a certain number of things they can do.I have spoke with them on many occasions, and they test the speed of the service ,the area your in, and also ask you to try the modem in other computers to prove that its not a fault on my computer. By the way, each time you speak to them, you speak to a different person,and each person repeats the last persons ideas, of testing things, other computers and doing the speedtest. One member of the 3 support team in india even had tried to sweet talk me by suggesting i could get a full refund of the service since i signed up, Which is extremely unlikely, as nearly all forums suggest that nearly every1 has problems.Hardly likely their going to refund what seems like most of their customers. Does any1 have any idea's as to what i can do now.seems no has been able to get their contract scrapped without paying up
#39
Please help

I'm new to this forum, after looking for advice on how I go about getting out of my 3 mobile contract. For the past 3 month, I have received bills of over 120 pounds (this months is 122, 145 &170) when normally I would only be paying around 50 pound. I have 750minutes talk time with unlimited texts which is 38+vat. For some reason my talk time was alot more than normal, where I blamed a problem I was having; hence the looking into cancelling contract.

What was happening was even though I had a signal on my phone, when making a call, before it connected it was saying call Ended 0:00. I check my recent bill and realised I had alot of 1 minute phone calls and thought that i was being charged a minute talktime everytime I made a call under a minute, even though it wasn't connecting and the reason I had a lot of them was at times I had to try 10 times just to get through. I argued the case as I couldn't think of anything else as I knew I hadn't used my phone any more than normal. I also assumed that I had always been charged a minute for a call under 60 seconds. Sorry to blabble on...

Now to the point... I have just realised that my bills were never over 50 pound in the past cause they never used to charge me a minute talk time for under 60 seconds calls, and it is only something they have introduced..... They claim to have sent me a letter sometime in August which I never got... They say to up my tariff, which I feel is unfair as I signed my contract, based on per second billing, which suited me fine as 750 minutes was amble..... Now!!!!! I'm received bills for WELL over 100 pounds...

Do I have grounds to cancel my contract????
#40
ajay87
Some i know didn't receive this letter though Andy, so because of that you can claim and cancel.

Here is a letter which has worked for people on this forum.



Taken from http://forum.whatmobile.net/showthread.php?t=34953

Hope this helps some people out.


i tried this letter, and they have replied by saying "yes, you can cancel, but we WILL charge you" anyone know what the next way to argue would be?

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