£99 fixed price for All inclusive repair If your boiler stops this winter for just £2 a month!! - HotUKDeals
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Saw this in Metro newspaper yesterday and sounded like a fantastic deal; you limit the risk of getting into trouble during the coldest months by covering your central heating from 30th September until 31st March for £2 a month, and all you'd pay (God forbid!) is just £99, including labour and parts!!

Ad says 'Guaranteed same or next day response if you have no heat or water'.

Came to check the spec online and just realised that this special price is only available over the phone at 0845 678 8131.

Online prices are £160 in London and £130 elsewhere.
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#1
great deal.....you have to be a British Gas customer though
#2
I had this offer in the post from BG but they offered it for free.
#3
would quidco deliver £40 for a homecare sale ?
#4
Mediamogul
great deal.....you have to be a British Gas customer though


I couldn't find anything regarding that in T&C. As it just apears in their 'Products and Services', I presume it's open to everyone!
#5
amistew
would quidco deliver £40 for a homecare sale ?


Maybe, but you have to pay 160 or 130 quids as this deal is over the phone! :whistling:
#6
This is RUBBISH!!!!!!!

You pay £2 a month for what! That they will actually come out and charge you at least £130! (note that there minimum charge is £130 on the website link - that's MINIMUM charge, not maximum). So every call out they can charge minimum £130!!!!!!:w00t:

Why don't you just take out there normal poolicy for about £15 a month that covers labour and most parts - thats just £180 a year and I think includes a service
#7
stphnstevey
This is RUBBISH!!!!!!!

You pay £2 a month for what! That they will actually come out and charge you at least £130! (note that there minimum charge is £130 on the website link - that's MINIMUM charge, not maximum). So every call out they can charge minimum £130!!!!!!:w00t:

Why don't you just take out there normal poolicy for about £15 a month that covers labour and most parts - thats just £180 a year and I think includes a service


Read my comments, this deal over the PHONE is £99. ONLINE price is either £130 or £160!!

You won't pay more than £99 trust me. :thumbsup:
#8
Hot for me..Just ordered. My energy supplier is Scottish Power and they did not ask me who was the supplier. I will have to pay a maximum of £99 if anything goes wrong..
#9
stphnstevey
This is RUBBISH!!!!!!!

You pay £2 a month for what! That they will actually come out and charge you at least £130! (note that there minimum charge is £130 on the website link - that's MINIMUM charge, not maximum). So every call out they can charge minimum £130!!!!!!:w00t:

Why don't you just take out there normal poolicy for about £15 a month that covers labour and most parts - thats just £180 a year and I think includes a service


Yes but if nothing goes wrong as you would expect its only cost you £12 in total and not £90! So depends on what level of cover you require.

£12 for next day call out cover from a BG engineer for 6 months is well worth having if your boiler is in good order but out of guarantee. But if your boiler is a bit iffy then a full policy may be the better option.
#10
Titanium
Read my comments, this deal over the PHONE is £99. ONLINE price is either £130 or £160!!

You won't pay more than £99 trust me. :thumbsup:


Are you sure as somewhere they is bound to be a "beyond economic repair" clause which means you have to buy a new boiler rather than them have to repair it ............?
#11
bwarb
Are you sure as somewhere they is bound to be a "beyond economic repair" clause which means you have to buy a new boiler rather than them have to repair it ............?


It says in the Ts & Cs that if they cannot repair it (i.e. it's old and parts aren't available) you will not be charged. Not as good as complete cover, but for £2 per month this isn't bad for newer boilers that should be easy to fix/find replacement parts for.
#12
I tried getting my boiler repaired using this a couple of months ago. My circuit board had blown (I knew it would cost at least £135 for replacement circuit board without any labour costs).

British Gas came out and identified the problem straight away. Came back the day after with new circuit board. Only when the boiler was powered on it blew the new circuit board as well as a smaller 1" square circuit which was inbetween the main one and the timer.

He said he would come back a couple of days later for another try but the following day I got a phone call saying they couldn't get this smaller 1" square bit of circuit. Therefore, contract cancelled and no charge.

I then contacted the manufacturers helpline Glow-worm for advice on the part. (The boiler was a Protherm and Glow-worm did the UK support). Only they couldn't find the part on their schematics so therefore it was unavailable.

Conclusion - £1,600 new boiler for the sake of what would have probably been a £3 bit of circuit board (+ £135 new main controller unit which was blown).

TBH, the old boiler was shot and I'd have scrapped it there and then had it not been that I'd paid some cowboy £550+ before last Christmas for a new pump and divertor valve fitting. Been looking out for them on Rough Traders. £55 first hour, £35 every other 30mins. And, we'll have to come back with that part, we don't have it on the van.... Boiler repair men... Grrrrr....
#13
deepakgeorge
Hot for me..Just ordered. My energy supplier is Scottish Power and they did not ask me who was the supplier. I will have to pay a maximum of £99 if anything goes wrong..


Sorry to disillusion you but not everything is covered. One common cause of heating system problems is dirt in the pipes and radiators. All British Gas plans exclude cleaning the system. They will however give you a very expensive quote for doing it. If you get someone else to do the work, they can then refuse to do any additional work that may be required even if it should have been covered.
#14
GAVINLEWISHUKD
Yes but if nothing goes wrong as you would expect its only cost you £12 in total and not £90! So depends on what level of cover you require.

£12 for next day call out cover from a BG engineer for 6 months is well worth having if your boiler is in good order but out of guarantee. But if your boiler is a bit iffy then a full policy may be the better option.


Are you sure it is maximum and not minimum? Why would they have the same deal on their website, but completley different terms over the phone?

If the full cover is £180 (which was only a rough estimate), then 6 months cover FULL COVER is £90 (just cancel after 6months).

Which is roughly what you would (alledgedly) pay if you had a problem under this scheme

Paying out money for cover and then having to pay again when they actually do a repair-doesn't work in my head!

Besides, BG engineers are paid a big bonus every new boiler refferal they make - so they are condemming boilers left right and centre to boost their own pay packet - BEWARE - taking up any scheme with BG could leave you without heating for a week or more with a codemned boiler and a hugely overpriced bill for a new one!
#15
stphnstevey;3055159
This is RUBBISH!!!!!!!

You pay £2 a month for what! That they will actually come out and charge you at least £130! (note that there minimum charge is £130 on the website link - that's MINIMUM charge, not maximum). So every call out they can charge minimum £130!!!!!!:w00t:

Why don't you just take out there normal poolicy for about £15 a month that covers labour and most parts - thats just £180 a year and I think includes a service


Thats assuming that an engineer actually comes out to visit you!

A work colleague has told me that he has been trying to get an engineer out to look at his boiler for nearly 6 months now under this scheme. Apparently, he has been let down on at least 5 occasions when he'd been contacted to have the visit cancelled due to a lack of engineers.

Consequently, I'm voting this one cold, (which rather fittingly, is the style of water currently coming out of my colleague's bolier).
#16
God. The whole boiler situation is pretty scary isn't it. We've got some random make in our (9 year old) house, and there's only one company that'll touch it, and they basically charge £300 all inclusive when it breaks (although that does include a further six months warranty).

I think the 'beyond economical repair' clause exists with them too, but likewise, if they can't fix it, they don't charge.

The £300 I paid last time, was basically for a small bit of circuit board that had died. I reckon they do it on purpose, sounds like easy money!
I may phone BG and see if they'll apply this policy to our boiler, as it's certainly cheaper than £300 for six months.
#17
ste333;3055515
Consequently, I'm voting this one cold, (which rather fittingly, is the style of water currently coming out of my colleague's bolier).



lol! :-D
#18
Just registerred for the service. Voted hot!
Dont forget to ring 0845 678 8131. and NOT 0845 026 3635 as you'll be put on the higher repair rate i.e. £160 London and £130 Outside London.
Clarified the below with their Customer Services.
If the engineer visits your premsies and does NOT carry out repairs you will NOT be charged.
The £2 monthly fee is for the first 12 months. They couldnt tell me what it would cost after the 12 months.

I have three radiators in my home with intermittent faults, during summer this wasnt an issue but in the coming months it will be, but not anymore :)

Peace Toothpick
#19
In my opinion, the British Gas service is excellent and well worth the money. We had an old boiler when we moved into our house, that was initially under warranty with a company. Each time it broke down it took them seven days to come to see it, and usually at least another five to fix it. We then got charged for whatever parts were needed.

We took on the BG monthly service, and had to call them out a couple more times. The first time they were there the following morning and fixed it there and then. The second time they were there the following day again, but didn't have the part. The next day they were back, but the part being replaced didn't make any difference. But they managed to get us hot water (combi boiler). The third day they came back and had it all working. And all with no charge whatsoever.

Even with our new boiler being under warranty, we still pay for the BG service, basically because of their fast turnaround and excellent service.

I would thoroughly recommend the normal packages at £13 a month or whatever it is, this option seems to be just as good if you just want peace of mind.
#20
siksik6
I think the 'beyond economical repair' clause exists with them too, but likewise, if they can't fix it, they don't charge.


Not only don't they charge (you are acting as if they are doing you a favour!), they don't FIX IT EITHER, so what is the £2/month for ?????????????

The 'beyond economical repair' clause exists to give them an out if the repair is going to be too expensive ... wake up and smell the roses people, you don't get anything for nothing !
#21
this may be fine for you if you have a newer boiler..but beware

My boiler is very old, last Christmas it was making some noise so i called BG out. Guy comes, strips the boiler apart (usual blah blah about its an old model, spares are hard to get etc) and says it needs some new part...gets on the computer and theres just 1 in stock in the whole country..so he orders it for me and says they will send an engineer with the part in a few days. (after he put it all back together it didnt make the noise anymore either!)

couple of days later a different BG engineer turns up, takes one look at the boiler and condemns it, removing the supply pipe and capping it off. Temperature on that day was about zero!..apparently if they do this they are supposed to offer temporary heating..but i didnt get any offer of that. All i got was a guy to quote me nearly £4000 for a new heating system.

BG continued to bill me for the service contract, and to this day keep ringing me to find out why i cancelled it!.
#22
If you have an old unreliable boiler this is a good deal as minimum call out charge these days are £150 normally plus parts to repair it.

I had the BG service plan for a year, I paid allot more than this like £28 a month but I signed up for it when my boiler was bust so they waved the initial call out and repair charge (Which would have been around £300 anyway)

I had the problem same problem a couple of times under the contract and so I asked the engineer why it was not being fixed and he said they were just resetting the boiler as they could not diagnose the problem. Then it was fine for another 6 months or so...They never actually fixed the problem ! Obviously I just found out how they were resetting it and cancelled the plan after 12 months..

My personal view on this is its worth it if your boiler keeps breaking down but they never actually did anything for their money in my case so I am not that keen on signing up again even at this price...
#23
British Gas will not replace your old boiler if it breaks and they can't fix it - or even if they can't easily fix it.
They'll just cancel your contract and refund you any money you've paid - it's their last resort get out, and they did it to me.

Oh, and they'll stick "condemned" stickers on it as well. Mine said it was leaking carbon monoxide, and he's not allowed to go near it......but he only said that after he worked out it needed an expensive part to fix it. Out the door in about 60 seconds, and all the money I'd paid for cover refunded to my account.

I get a Corgi registered engineer out, and it's a new circuit board (£170) a new thermistor (£30) and the boiler is fine. A carbon monoxide monitor shows there's no leaks at all.

Seriously, stay away from British Gas - they're terrible, and will leave you freezing cold and screwed.
#24
Toothpick
Just registerred for the service. Voted hot!
Dont forget to ring 0845 678 8131. and NOT 0845 026 3635 as you'll be put on the higher repair rate i.e. £160 London and £130 Outside London.
Clarified the below with their Customer Services.
If the engineer visits your premsies and does NOT carry out repairs you will NOT be charged.
The £2 monthly fee is for the first 12 months. They couldnt tell me what it would cost after the 12 months.

I have three radiators in my home with intermittent faults, during summer this wasnt an issue but in the coming months it will be, but not anymore :)

Peace Toothpick


Well, TBH I don't think 'intermittent faults' with radiator are defined as 'break downs' and/or 'no heat or hot water'! I have this Home Emergency cover by Swinton which I highly reccommend to everyone, and my heating got into trouble by noises of sparks from the loft; but they did not start acting unless I said there is ABSOLUTELY no heat or hot water! I guess same policy would apply with BG.
#25
stphnstevey
Besides, BG engineers are paid a big bonus every new boiler refferal they make - so they are condemming boilers left right and centre to boost their own pay packet - BEWARE - taking up any scheme with BG could leave you without heating for a week or more with a codemned boiler and a hugely overpriced bill for a new one!


I have heard many horror stories of this happening with BG as well. They have even condemned boilers which were easily repairable.

Have a look at diynot.com for some of the horror stories ........
#26
cheers heat and rep added
#27
I used to have a landlord boiler/central heating cover with BG and i ended up cancelling it and going with a company that was more expensive as they were absolutely useless. Over a dozen times I'd try to arrange a visit and tell them to phone me when they were on their way round so I could give them access. They never phoned, just put a card through the door and left. So I'd have to call them back the next day to arrange another visit. Repeat for about 2 weeks. Other times when the bathroom flooded they said they'd come out as an emergency and just never showed up. In the morning they denied all knowledge of me ever calling them. When central heating broke down in the middle of winter they take 3 or 4 days to come out to even take a look (until I had to lie and tell them the tenant had a 6 month old baby, then they only take a day to come out). Had one problem after another with them. Worst company I've ever dealt with!
#28
xigent
One common cause of heating system problems is dirt in the pipes and radiators.

pish
#29
9.12 We will not carry out the repair if:

* parts are unavailable; or
* your system is not included on our servicing list.


The above is from BG terms & Conditions.

As can clearly be seen they will NOT carry out a repair if your system is not on their servicing list. Now I take that to mean that if they dont service your system annualy then you are not on their service list !.

So apart from all the previously mentioned 'get out' wheezes that they apply, you will also find in the T&C's that you MUST BE A BRITISH GAS CUSTOMER (not Powergen,Scottish Power etc etc)
#30
peebee
9.12 We will not carry out the repair if:

* parts are unavailable; or
* your system is not included on our servicing list.


The above is from BG terms & Conditions.

As can clearly be seen they will NOT carry out a repair if your system is not on their servicing list. Now I take that to mean that if they dont service your system annualy then you are not on their service list !.

So apart from all the previously mentioned 'get out' wheezes that they apply, you will also find in the T&C's that you MUST BE A BRITISH GAS CUSTOMER (not Powergen,Scottish Power etc etc)


Does that not mean that if your system is not included on their list of systems they service, i.e the type of boiler you have is one they can do?
#31
Broadsword you maybe right.....but then the cynic in me wonders if they actualy mean their Servicing List as it seems too good to be true that they are just going to turn up and repair mine and a lot of other peoples systems which they dont service where the the cost of parts let alone labour will easily exceed the £130-£160 quoted.

Sorry, I just cant see Brit Gas doing this without covering their backs financially with a get out. They are out to sell you and me new systems by either a 'sweet talking' sales pitch and / or condeming your current system as unsafe (which they can legally do by law and is thereby a licence to make money) so I wonder how many they condem or decline to repair for one reason or another. The only way I envisage that they would honour this deal is if they are obliged to because they have been servicing the system annually.

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