Once known as British Telecom, BT started life in 1991 when the national phone company was privatised (although its history really stretches back to the 1870s). In the 1990s and 2000s, the company expanded across the world and added now familiar services like internet connections, e-mail and digital television channels. It launched successful subsidiaries like BT Broadband, BT Mobile and BT Sport, becoming an all-round media giant with a huge range of products for UK customers to buy.
The only place to purchase BT’s goods and services is via their online store at www.bt.com, where you can sign up for internet connections, buy phones and take out contracts and check out BT’s range of television channels and packages.
Bt.com is the hub of the company’s UK business and when you log on you’ll find it easy to browse their entire range of products. Categories include:
Bt.com is the place to go, whether you want to purchase a BT Sport subscription, a landline service or hook your home up to BT Broadband. Making a purchase is simple. If you are a new customer, go to the BT front page and click “I’m new to BT.” You can then choose which service(s) you require from a drop-down menu.
The next steps depend on the product you are purchasing, but in any case, BT provides plenty of information to help customers find the right package and makes signing up relatively quick.
BT runs the BT Reward Card loyalty program, and it can be a great way to save money on everyday products. It functions like a conventional prepaid gift card and is provided to all customers who sign up for BT services. To claim yours, head to the “Claim my reward” pages on the BT website, click the “Claim my reward” button and enter your BT ID. You should then be able to request that BT send your card, which will arrive within 30 days.
When your card gets there, you should also receive an activation e-mail. Before you can use the credit on the card, you have to enter the activation code contained in the e-mail. Just follow the link next to the code and type it in. After that, you can start spending.
Sometimes it can be hard to stay up to date with the company’s reductions. To make sure that you get the best deal on your broadband, BT sport subscription or mobile phone package, stay tuned to the BT voucher listings at HotUKDeals and don’t miss a deal.
When you come to make a purchase from the BT store, the company accepts the following payment methods: Visa, MasterCard, American Express, Diners Club International, JCB, and cards linked to a PayPal account. All payments are protected by services like Verified by Visa and Secured by MasterCard to minimise the risk of online fraud.
Shipping schedules depend on the services or products that you have ordered.
If you order a phone from BT Mobile, before 16:00 (Monday to Friday) or 11:00 on Saturdays, it will be delivered the next day. Deliveries will be made to the billing address, and you’ll need to be at home to sign for the package.
If you have started a BT broadband subscription, your Home Hub or Smart Hub will be delivered the day before your subscription begins, to give BT time to set up the necessary hardware and software. All deliveries arrive between 7:00 and 18:00 (on weekdays only) and all deliveries can be tracked along the way as well.
Broadband activation will take place at 10 working days after the order is placed, so your hardware should be installed 9 working days after ordering.
If you have ordered a BT Sport TV box or YouView hub, you can agree a delivery date when you place your order and Parcel Force will deliver it on that day between 7:00 and 18:00.
If you already have a box or are watching online, BT Sport can be activated immediately. All you need to do is sign up for a BT Account and either install the mobile app or use a web browser with the Adobe Flash Player installed.
Delivery charges for other items (like phones, hubs, wi-fi extenders etc.) apply.
If you choose Standard Delivery, it costs £2.98 for orders below £50 and £3.49 for orders over £50 and your items will arrive in 1-3 working days.
Express deliveries arrive the next day before 12:00 noon and cost £13.50. Next working day delivery costs £10.48, and named day deliveries cost £7.50. All Saturday deliveries come with a £7.50 charge and extra costs apply if BT are sending items to Northern Ireland, the Republic of Ireland, remote parts of Scotland or the Channel Islands.
If you want to return an item purchased from bt.com, the process is easy to follow and there should be no problems.
You’ll also receive a confirmation e-mail which contains instructions about how to make the return. Choose the right pick-up location and date, and then press “Confirm”. You’ll then see a summary containing all the relevant information and any extra delivery charges. After that, you just need to make sure that you are home when the courier comes to collect your items.
Customers need to make sure that their products are packaged in their original boxes. If that’s not possible, BT will accept products in other packaging, providing you take care to include padding to prevent damage in transit.
BT have a lively and informative social media presence, with plenty of channels for you to keep track of. If you want to know about the latest sports being covered by BT Sport or new deals from BT Mobile, you can follow them on:
You can also stay in touch with the company’s most recent announcements via the BT homepage, which also includes lifestyle, news, sports and tech features. Customers can sign up for the BT TV newsletter which includes upcoming shows on all of BT TV’s channels, and there’s a dedicated newsletter for BT Sport as well.
BT offers a wide variety of smartphone apps to interact with their services. The most fundamental is the My BT app which helps landline, broadband and mobile users to pay their bills, track their usage and contact BT if needed. You can download it for iOS and for Android devices.
If you have a query about what BT has to offer or a complaint about the services you have received, getting in touch is easy and there are a variety of ways to do so:
If you have a question about how to buy BT’s products or how to make a return, check out their help and support FAQs, which can be found on their website. It should include the answers you need.
BT is a massive British firm, selling everything from mobile phone packages to wireless broadband, TV, sports and landlines. If you need any of these services and want to save money on your next purchase, be sure to bookmark the BT HotUKDeals listings, where their discounts are featured as soon as they are announced.