BT Broadband Deals & Sales for 2016 - HotUKDeals
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BT Broadband Deals & Discounts

24
-28

bt phone and broadband 52mb fiber with unlimited calls. £36.49 12 mths + £59.99 installation fee + TCB + reward card average £23.00pm

16
I've been with virgin media for 8 years and got a bit sick of the price rise every year so I've gone with BT I was paying £41 for 70mb unlimited broadband and unlimited calls and they wouldn't give me…
kara007 Avatar6d, 14h agoFound 6 days, 14 hours ago16 Comments
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I have signed up for BT Infinity 1 for £27.99 thru quidco. Its tracking at £120 at the moment, but when I enquired with Quidco they assured me that is their base rate and when confirmed it will jump to £132

I am changing from Utility Warehouse....probably one of the worst internet providers in the sense of limited speeds.

But why are people voting cold?

Im not taking any tv package as I am using freeview and kodi, which works for me.
if you are switching to Bt and have to pay a termination fee with your current provider for leaving then mention it too Bt. They will credit your account with whatever amount your current provider charges. That's what the guy said when I called up to enquire about their deal yesterday morning.
Just ordered this via Quidco. Might help someone.

Paying £27.99 x 12
Upfront Fees £59.99
Sky Early Termination £9.50

Total = £405.37

Quidco has tracked £120 (Don't understand why when their website states £132) Plus £100 MasterCard Credit.

Total = £220

£405.37 - £220 = £185.37

Working out £15.45 a month.
hishaq
is it best to get cashback via Tcb or quidco which tracks quickly?


​both around the same
is it best to get cashback via Tcb or quidco which tracks quickly?
51Expired

BT Fibre <52MB + SIMO 500min/ULTD txt/3GB 4G + TV Box with freeview+ Entertainement Starter and BT Sports 12M contract £161.37

99
Hi, seems like a good deal with all the cachback. Line Rental £18.99 Fibre Infinity 1 £9 Entertainment Starter £2 BT Mobile 3GB Plan £8 Weekend calls also included. One off cost of £59.…
ajayj Avatar1w, 21h agoFound 1 week, 21 hours ago99 Comments
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daddydeals
wottodo
daddydeals
wottodo
daddydeals
ajayj
daddydeals
Mine has an order number that the TCB website states will not be tracked. FML.
Cancel the order and wait for the January sales if possible
Thanks, will do!
I`m not sure, the cashback will be worth the hassle/aggro l can see ahead.When l received the activation date rang BT up to check if possible to move the date forward, was informed they will lokk into it and reply back via email, but instead got an email pushing the order forward, rang BT, got cut off, rang again, spoke to someone that kept telling me, the activation date is as schedule on her screen (based on my order date) informed her that the new email supercedes that and the only way l can believe it has not changed (the original activation date) is if an email can be send to me to confirm, guess what got cut off again, went online chat, been waiting for over 30 mins, with such absymal service, l`m seriously thinking of cancelling and sod the TopCashback.
1.Status: Searching (When it counts down to Zero, resets again to another 5mins lol)
Searching for an available agent
Thank you for waiting. You will be connected to an agent shortly. We apologise for the delay. We will assign you to an agent as soon as one is available.
2. Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 01:26.
I'm in total hell now. BT have initiated takeover from TalkTalk despite me cancelling...then I'll be left to approach TalkTalk as a NEW customer. I've been royally shafted.
daddydeals
wottodo
daddydeals
ajayj
daddydeals
Mine has an order number that the TCB website states will not be tracked. FML.
Cancel the order and wait for the January sales if possible
Thanks, will do!
I`m not sure, the cashback will be worth the hassle/aggro l can see ahead.When l received the activation date rang BT up to check if possible to move the date forward, was informed they will lokk into it and reply back via email, but instead got an email pushing the order forward, rang BT, got cut off, rang again, spoke to someone that kept telling me, the activation date is as schedule on her screen (based on my order date) informed her that the new email supercedes that and the only way l can believe it has not changed (the original activation date) is if an email can be send to me to confirm, guess what got cut off again, went online chat, been waiting for over 30 mins, with such absymal service, l`m seriously thinking of cancelling and sod the TopCashback.
1.Status: Searching (When it counts down to Zero, resets again to another 5mins lol)
Searching for an available agent
Thank you for waiting. You will be connected to an agent shortly. We apologise for the delay. We will assign you to an agent as soon as one is available.
2. Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 01:26.
I'm in total hell now. BT have initiated takeover from TalkTalk despite me cancelling...then I'll be left to approach TalkTalk as a NEW customer. I've been royally shafted.
Oh dear, l better start looking for another deal, l cancelled my contract with ee, thinking this will be over in a week, now got no contact and BT are just pants, Sky is no go as long as the evil mogul owns it, going to compare website for another provider and sod the cashback
Let me know if you have any joy!

Will do, one of the reasons l joined BT is the nationwide wifi hotspot, and l just tried to login on BTWifi-with-FON
successfully, so maybe l might give them another chance, the kids have bugging me with internet access for that Pokemon rubbish and will not let them use my data, so now they can surf to their heart content and peace for us (Dad/Mom)
wottodo
daddydeals
wottodo
daddydeals
ajayj
daddydeals
Mine has an order number that the TCB website states will not be tracked. FML.
Cancel the order and wait for the January sales if possible
Thanks, will do!
I`m not sure, the cashback will be worth the hassle/aggro l can see ahead.When l received the activation date rang BT up to check if possible to move the date forward, was informed they will lokk into it and reply back via email, but instead got an email pushing the order forward, rang BT, got cut off, rang again, spoke to someone that kept telling me, the activation date is as schedule on her screen (based on my order date) informed her that the new email supercedes that and the only way l can believe it has not changed (the original activation date) is if an email can be send to me to confirm, guess what got cut off again, went online chat, been waiting for over 30 mins, with such absymal service, l`m seriously thinking of cancelling and sod the TopCashback.
1.Status: Searching (When it counts down to Zero, resets again to another 5mins lol)
Searching for an available agent
Thank you for waiting. You will be connected to an agent shortly. We apologise for the delay. We will assign you to an agent as soon as one is available.
2. Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 01:26.
I'm in total hell now. BT have initiated takeover from TalkTalk despite me cancelling...then I'll be left to approach TalkTalk as a NEW customer. I've been royally shafted.
daddydeals
wottodo
daddydeals
ajayj
daddydeals
Mine has an order number that the TCB website states will not be tracked. FML.
Cancel the order and wait for the January sales if possible
Thanks, will do!
I`m not sure, the cashback will be worth the hassle/aggro l can see ahead.When l received the activation date rang BT up to check if possible to move the date forward, was informed they will lokk into it and reply back via email, but instead got an email pushing the order forward, rang BT, got cut off, rang again, spoke to someone that kept telling me, the activation date is as schedule on her screen (based on my order date) informed her that the new email supercedes that and the only way l can believe it has not changed (the original activation date) is if an email can be send to me to confirm, guess what got cut off again, went online chat, been waiting for over 30 mins, with such absymal service, l`m seriously thinking of cancelling and sod the TopCashback.
1.Status: Searching (When it counts down to Zero, resets again to another 5mins lol)
Searching for an available agent
Thank you for waiting. You will be connected to an agent shortly. We apologise for the delay. We will assign you to an agent as soon as one is available.
2. Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 01:26.
I'm in total hell now. BT have initiated takeover from TalkTalk despite me cancelling...then I'll be left to approach TalkTalk as a NEW customer. I've been royally shafted.
Oh dear, l better start looking for another deal, l cancelled my contract with ee, thinking this will be over in a week, now got no contact and BT are just pants, Sky is no go as long as the evil mogul owns it, going to compare website for another provider and sod the cashback

Let me know if you have any joy!
daddydeals
wottodo
daddydeals
ajayj
daddydeals
Mine has an order number that the TCB website states will not be tracked. FML.
Cancel the order and wait for the January sales if possible
Thanks, will do!
I`m not sure, the cashback will be worth the hassle/aggro l can see ahead.When l received the activation date rang BT up to check if possible to move the date forward, was informed they will lokk into it and reply back via email, but instead got an email pushing the order forward, rang BT, got cut off, rang again, spoke to someone that kept telling me, the activation date is as schedule on her screen (based on my order date) informed her that the new email supercedes that and the only way l can believe it has not changed (the original activation date) is if an email can be send to me to confirm, guess what got cut off again, went online chat, been waiting for over 30 mins, with such absymal service, l`m seriously thinking of cancelling and sod the TopCashback.
1.Status: Searching (When it counts down to Zero, resets again to another 5mins lol)
Searching for an available agent
Thank you for waiting. You will be connected to an agent shortly. We apologise for the delay. We will assign you to an agent as soon as one is available.
2. Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 01:26.
I'm in total hell now. BT have initiated takeover from TalkTalk despite me cancelling...then I'll be left to approach TalkTalk as a NEW customer. I've been royally shafted.

daddydeals
wottodo
daddydeals
ajayj
daddydeals
Mine has an order number that the TCB website states will not be tracked. FML.
Cancel the order and wait for the January sales if possible
Thanks, will do!
I`m not sure, the cashback will be worth the hassle/aggro l can see ahead.When l received the activation date rang BT up to check if possible to move the date forward, was informed they will lokk into it and reply back via email, but instead got an email pushing the order forward, rang BT, got cut off, rang again, spoke to someone that kept telling me, the activation date is as schedule on her screen (based on my order date) informed her that the new email supercedes that and the only way l can believe it has not changed (the original activation date) is if an email can be send to me to confirm, guess what got cut off again, went online chat, been waiting for over 30 mins, with such absymal service, l`m seriously thinking of cancelling and sod the TopCashback.
1.Status: Searching (When it counts down to Zero, resets again to another 5mins lol)
Searching for an available agent
Thank you for waiting. You will be connected to an agent shortly. We apologise for the delay. We will assign you to an agent as soon as one is available.
2. Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 01:26.
I'm in total hell now. BT have initiated takeover from TalkTalk despite me cancelling...then I'll be left to approach TalkTalk as a NEW customer. I've been royally shafted.

Oh dear, l better start looking for another deal, l cancelled my contract with ee, thinking this will be over in a week, now got no contact and BT are just pants, Sky is no go as long as the evil mogul owns it, going to compare website for another provider and sod the cashback
wottodo
daddydeals
ajayj
daddydeals
Mine has an order number that the TCB website states will not be tracked. FML.
Cancel the order and wait for the January sales if possible
Thanks, will do!
I`m not sure, the cashback will be worth the hassle/aggro l can see ahead.When l received the activation date rang BT up to check if possible to move the date forward, was informed they will lokk into it and reply back via email, but instead got an email pushing the order forward, rang BT, got cut off, rang again, spoke to someone that kept telling me, the activation date is as schedule on her screen (based on my order date) informed her that the new email supercedes that and the only way l can believe it has not changed (the original activation date) is if an email can be send to me to confirm, guess what got cut off again, went online chat, been waiting for over 30 mins, with such absymal service, l`m seriously thinking of cancelling and sod the TopCashback.
1.Status: Searching (When it counts down to Zero, resets again to another 5mins lol)
Searching for an available agent
Thank you for waiting. You will be connected to an agent shortly. We apologise for the delay. We will assign you to an agent as soon as one is available.
2. Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 01:26.

I'm in total hell now. BT have initiated takeover from TalkTalk despite me cancelling...then I'll be left to approach TalkTalk as a NEW customer. I've been royally shafted.
Now
Thank you for waiting. You will be connected to an agent shortly. You should be connected to an agent in about 11:07.
Is any money worth this hassle and not sign to contract yet? 14 days still vald
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216

Black Friday BT Broadband Deal - 52mb Infinity + Calls £27.99/month all in - including £132 Quidco & £100 BT MCARD £335.00

75
This is CHEAPER than Virgin Media's 50mb. BT's Black Friday deal - available until Monday midnight. £27.99/month all in for UNLIMITED 52MB Fibre Broadband Includes - £132 Quidco and £100 Mast…
samspud Avatar1w, 2d agoFound 1 week, 2 days ago75 Comments
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Azzin
Mine's tracked at £135.00


Now showing at £148.50.
Got a deal earlier this year, £10 unlimited fttc, £3 bt sport and paid line rental upfront. Got £130 cashback, £100 Mastercard no problem.

That's where the positives end, worst customer service I have ever experienced, to the point where I ecen logged the poor service with ofcom. Guaranteed speed of 15Mb yet I got 13Mb. Took 3 months to get it sorted, engineers never booked despite being told they had been. Tried to change engineer appointments but they still turn up at the initial date set. 3 times they failed to call back, they hung up on me etc. Had to go through the complaints procedure and they were useless too. Argued that 13Mb is not the guaranteed speed they assured me of but they couldn't care less, got me barely up to 15Mb and told to deal with it, no compensation etc.

I will be leaving as soon as my contract is up. Take the cash if you can deal with BT but not worth it otherwise
Mine's tracked at £135.00
Shame it's BT
bigdane22
dark_shadow
grahambeale
dark_shadow
grahambeale
dark_shadow
Why isn't this any hotter? Seems to be the cheapest for 12 months atm.
not sure. folk maybe worried about the cashback tracking?
Was looking at some reviews earlier, does seem quite hit and miss. I'll be signing up later today - hope it works out. Did it track for you?
Worked for me :D
Did yours track at £132? Mine has tracked at £120


​same her@ £ 120 track


Mine also tracked @ £120 but now it's £132.
-103

Get bt fibre 52mb unlimited broadband and unlimited weekend calls for as little as £14.15 a month - £401.87.

29
I've just took out a broadband package with Bt, their deal ends tomorrow for BT unlimited 52mb fibre broadband and unlimited weekend calls for £28.49 a month. So going through topcashback.co.uk got me…
alexquinn100 Avatar2w, 6d agoFound 2 weeks, 6 days ago29 Comments
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you should be able to call them and ask for a price to pay 12 months upfront but do it before you have it installed
Thanks OP,
I reluctantly just signed up, BT have been a pain in the past, moved from Sky who seem to discriminate against loyalty! Anyway with fingers crossed for a £121 cashback and a £100 reward MasterCard makes BT fibre cheaper than Sky ADSL! I also like the look of the Gb Smart Hub

I didn't get the option pay line rental up front though?
We are looking to change providers, how do I check what broadband options I have in my area?
pedropecker
Bradleigh
pedropecker
dragon825
pedropecker
All the very best of luck getting 52mbps unless the cabinet is outside your house!
A open reach engineer told me all they have to supply is 10mbps.
If you go for this ask what the guaranteed speed will be! and you will get just over that speed if you are lucky!
I am an openreach engineer and that is nonsense!!! if all you could get was 10meg You would be back on ADSL, I look for about 25 minimum when it's approx. 1500m from cab, more than that you would not be offered fibre
That was a quote from a openreach engineer less than a month ago and yes they all talk nonsense as far as I am concerned! I live around 900m from the cab and lucky to get 21mb on a good day and as low as 0.25 mb at times and all the openreach engineers say is there is nothing wrong with the line!! Figure that one out!!!
Plenty of people live 100s of metres away from a cabinet and get good speeds close to maximum offered
So their is either a issue with your router of box inside your house if they are stating no error on your line
Ill assume as you have fibre you have removed the adsl filters ?
Also have you tried another router
Yes I'm on Fibre.
I'm sick to death of changing the router Bangladesh Telecommunications keep suggesting and sending new ones trying to charge delivery every time! BT replaced the cables through the house, I have one socket Mk3 (they tried to charge me £145.00 to fit) with the router plugged into with the phone no ADSL filters fitted! I use the http://speedtest.btwholesale.com/ to test the speed! when the speed drops the results are saved onto the BT server yet no one (allegedly) can get the results to see them!!!!!!
Fair enough , I used to ring about 7pm and say "complaints" and get through to someone within the UK
Are your speeds worse at any particular time or when it's rained ?
Years ago we had a issue with the box on top of the telegraph pole , I'll assume your neighbours speeds are fine
Bradleigh
pedropecker
dragon825
pedropecker
All the very best of luck getting 52mbps unless the cabinet is outside your house!
A open reach engineer told me all they have to supply is 10mbps.
If you go for this ask what the guaranteed speed will be! and you will get just over that speed if you are lucky!
I am an openreach engineer and that is nonsense!!! if all you could get was 10meg You would be back on ADSL, I look for about 25 minimum when it's approx. 1500m from cab, more than that you would not be offered fibre
That was a quote from a openreach engineer less than a month ago and yes they all talk nonsense as far as I am concerned! I live around 900m from the cab and lucky to get 21mb on a good day and as low as 0.25 mb at times and all the openreach engineers say is there is nothing wrong with the line!! Figure that one out!!!
Plenty of people live 100s of metres away from a cabinet and get good speeds close to maximum offered
So their is either a issue with your router of box inside your house if they are stating no error on your line
Ill assume as you have fibre you have removed the adsl filters ?
Also have you tried another router

Yes I'm on Fibre.
I'm sick to death of changing the router Bangladesh Telecommunications keep suggesting and sending new ones trying to charge delivery every time! BT replaced the cables through the house, I have one socket Mk3 (they tried to charge me £145.00 to fit) with the router plugged into with the phone no ADSL filters fitted! I use the http://speedtest.btwholesale.com/ to test the speed! when the speed drops the results are saved onto the BT server yet no one (allegedly) can get the results to see them!!!!!!
-51

£245.95 Cashback on total cost £419.87 - BT Fibre Infinity 1 52MBps Unlimited for 12mths equiv. £14.93pm or £12.59pm

29
Deal for new customers is £29.99pm with £59.99 upfront costs. £95.95 from Topcashback so go through them not the link I had to provide and a £150 pre-paid Mastercard from BT which you have to claim. E…
jazzuk777 Avatar3w, 6d agoFound 3 weeks, 6 days ago29 Comments
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jazzuk777
tracy1962
59.99 upfront cost puts me of a little.
I think it may be around £10 if you have fibre already.
no their not having any of it 59.99 is what they want.
Well i've just tried to get bt to waiver the 59.99 fee as i'm on fibre optic with virgin,and they wouldn't budge,dealbreaker.
does anyone know where the last bt fibre deal we had via topcashback about 2 months ago i cant find , i am so furious as bt havent paid £200+ tcb instead they only gave £134 and wanted to see if others had the same issue
Very surprised this is so cold, as it is a cracking deal for NEW CUSTOMERS.
Although I can probably imagine why, with current BT customers being bitter that they are paying so much. I knw because I am moving into a flat next week where the current tenant has BT and is paying £52 a month including line rental.

I have just signed up for this last night using TCB and it works out an amazing deal
£275.07 upfront (all connection charges, plus annual line rental saver)
£9.50 monthly bill (52mb unlimited, starter tv pack (free - still includes BT Sport), weekend calls)
£115.50 cash back (tracked already - select the "Broadband, Calls and TV" package - i haven't paid anything extra for my calls or my TV yet it has tracked as the infinity 1 bundle includes weekend calls, and the starter pack includes a youview box and BT sport)
£125 prepaid - Mastercard (need to apply for once connected)

Total annual cost before cashback = £389.07
Minus cashback and mastercard (115.50 + 125 = £240.50) = £148.57
Per month comes to just £12.38!

Yes, in 12 months I will shop around, but if it saves me £40 per month versus the previous tenant, why wouldn't I? X)
jazzuk777
mbailey
jazzuk777
mbailey
jazzuk777
mbailey
Would be interested to know what current BT customers can get? I've come to the end of my current 12 months contract with BT Infinity 1 unlimited and now paying £26 a month. :-(
Sadly I think the only way to get a good deal is to keep switching to new companies - you can circle back to BT later. You might haggle down a bit but I'd guess around £30pm min (inc. line rental- if you're getting £26 all in, you're doing well!) from when I've tried to help someone else before.
Ah, currently paying £26 for infinity 1 unlimited only + line rental, so closer to £46 a month, hence not such a good deal compared to £40 a month for new customers + a £150 reward card.
£30pm for infinity 1 unlimited currently not £40pm for new customers
Thanks, BT random prices! Just going to the BT website it shows it has £21 broadband + £18.99 line rental (£40), but via the link at the top of this post it is £11 broadband + £18.99 line rental (£30).
Will give them a call tomorrow and see how things go and what if anything they will offer me to stay.
Good luck but you'll almost certainly be better off to move then come back later. Something ofcom will deal with sometime, i hope, in the same way that ofgem is trying to make energy prices more transparent....

Just spoke with BT and pretty pleased.

Started with the £18.99 line rental + £26.00 Unlimited Infinity 1.

First offer was £20 broadband. I said I wasn't happy with this, based on new customers being offered alot more discount. Was told they couldn't offer any more, but would have a chat with manager and see if anything could be done.

Second offer was £12 broadband. I said I was happy with this, but then asked for a new SmartHub. Was told this definately wasn't possible, as they had given me the best price on broadband. Went to have a chat with manager again...

Third offer was £12 broadband and free smarthub, just £9.99 delivery. Result, happy days.

So yes I had to sign for a 24 month contract, but the broadband is discounted for 24 months, so can't complain.


Edited By: mbailey on Nov 08, 2016 19:06
194

BT Unlimited Broadband £287.00 less £100 Reward Card (and possible £100 quidco

61
My talktalk deal is expiring so thought I'd look at what is available. Found this with BT - Unlimited Broadband and Weekend calls for £24.99/month (or less if you pay line rental upfront at £205.08 fo…
skgwho Avatar1m, 1d agoFound 1 month, 1 day ago61 Comments
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kpmatthews
the prices seem cheaper if you go through quidco
i've just ordered:
BT Infinity 1 (the 50mb fibre line with unlimited usage) + weekend calls for £30/month
Sim card with 4gb data for £10/month
and i get £100 quidco, £150 mastercard and £60 amazon voucher
the amazon voucher is part of the sim card deal. above includes line rental. seems almost too cheap

It's now specified that both won't be paid:

Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site

Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts
cr+p because it's by.terriable service
Quidco terms say; "Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"

So it may track but I doubt it'll be paid.

Topcashback actually mentions the BT reward card so i'd expect them to honour it as well as the cashback. Only thing is I am seeing a £75 reward card from Bt going through TCB for the basic ADSL package.
They screw you with all the activation and set up fees etc
You have to claim the prepaid card after your service goes live. you have 3 months from activation to claim and 12 months in which to spend the funds. mine came without incident a week after I claimed on the website and my cash back is also tracked and due to pay in november. so as long as you follow the instructions I don't see how they scam you out of the cards.
58Expired

BT Unlimited BT Infinity 1 + weeked calls + line rental Potentially £12.26 a month for 12 months via Quidco (as opposed to £397.07 for 1 year)

10
TalkTalk have increased prices. Do you want to leave? I am not saying BT is good or bad. The price for 12 months seems great as long as you cancel after this period. Unlimited BT Infinity 1 + Weeke…
Common Sense Avatar1m, 5d agoFound 1 month, 5 days ago10 Comments
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fisi22
I was able to track it but now my order saying

"An issue has occurred. Please try again or come back later.
If the problem persists, you can contact us."

anyone else having this issue my is due to be switched this week ? Contacting them wold mean losing cashback.

​Hopefully it's a software problem as my order
is saying that as well.... I'm not ringing due to cashback too

Edited By: john306 on Oct 31, 2016 07:47: sp
I was able to track it but now my order saying

"An issue has occurred. Please try again or come back later.
If the problem persists, you can contact us."

anyone else having this issue my is due to be switched this week ? Contacting them wold mean losing cashback.

Edited By: fisi22 on Oct 31, 2016 06:40
Never again
submerged
They are all the same and all have poor customer service.

Except Sky. I've been with almost all broadband providers and only Sky had great U.K. Customer service and actually sent someone out free of charge and fixed my speeds issue. Turned out it was my second phone socket causing issues.
They are all the same and all have poor customer service.
-37

BT Unlimited Fibre + TV + Sport + AMC + BT Mobile - £354.40 total contract cost (with TCB)

31
TV = Total Entertainment - 139 including 21 in HD - £13 BT Sport Pack - Free AMC - Free BB = Unlimited Infinity 1 - 52Mb unlimited - £12 Line Rental £205.08 /year Once Off costs - £56.9…
JustinScot Avatar1m, 6d agoFound 1 month, 6 days ago31 Comments
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Has anyone managed to get BT packages without installation costs? I have phoned and they don't seem to move on installation or negotiate any offers like sky and virgin do?
Dealier
fisi22
I was able to track it but now my order saying
"An issue has occurred. Please try again or come back later.
If the problem persists, you can contact us."
anyone else having this issue ?
I was having the same problem, but it's working for me now.

Working for me too now , you get worried when you read in some cases it takes bt 6 months to complete your order oO
fisi22
I was able to track it but now my order saying
"An issue has occurred. Please try again or come back later.
If the problem persists, you can contact us."
anyone else having this issue ?

I was having the same problem, but it's working for me now.
Yes that's the error I see on my BT ID screen. I am not going to contact them until my TCB is confirmed though.
I was able to track it but now my order saying

"An issue has occurred. Please try again or come back later.
If the problem persists, you can contact us."

anyone else having this issue ?
-121

BT unlimited fibre broadband 52mbps, 19.48 pm or 17.58 if line rental paid upfront ( including line rental ) £408.76

20
Here is the breakdown LIne rental 18.99 pm *12 = 227.88 Fibre 10.99pm * 12 = 131.88 Activation ( one off) 49 Sub Total = 408.76 Cash back 175 - ( 125 master card + 50 cheque ) fi…
jaques_kalis Avatar1m, 1w agoFound 1 month, 1 week ago20 Comments
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watson44
all installed and everything has tracked (cashcard and TCB) which should work out to around £11pm
having downgraded from Virgins 150MB to BT's 52MB i can't tell the difference...apart from the price

Mine getting activated Monday. Hope all goes well.
BT however charges for crazy things like caller id, direct debit payment charge ( both after first 12 months )
So the mantra is keep switching...
all installed and everything has tracked (cashcard and TCB) which should work out to around £11pm

having downgraded from Virgins 150MB to BT's 52MB i can't tell the difference...apart from the price
I think it's a very good deal. I chose the highest speed BT offers at 76Mbps with no TV option. It comes down at £25 per month + £18.99 for line rental. However, there is a £125 Master Card offered as mentioned by the OP, and as I've used Topcashback, I was offered a £105 cashback. Before cashback it's £527.88 or £44 per month. But after deducting 125 and 105, the price is reduced to below £24 a month. Which I think is a cracking offer compared to anything else on the market at the moment.
Good luck getting cash back. Refused me for no reason. Lots of other people refused if you look at Quidco reviews. May explain some of the cold votes. I'm £120 down because of a similar 'deal'.
Nothing wrong with this deal, good price, even better if u get tcb as well. Admittedly BT not the greatest customer service wise..
52

BT Unlimited Infinity 1 fibre up to 52mb + weekend calls + line rental - Possible £123.91 for the first year or £10.32 a month - after Quidco cashbackback, mastercard and cheque. £393.91

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Cracking deal from BT for unlimited fibre broaband and weekend calls. I know that broadband deals are slippy, but worth to try. 1. You need to go via quidco website. Find bt new customers broadban…
Kill8ill Avatar1m, 2w agoFound 1 month, 2 weeks ago58 Comments
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Yep my TCB has now been confirmed at £183 and have just applied for my £150 BT Reward card and the Amazon vouchers (is it £40?). Pretty happy with the service and the transition was pretty smooth.
slliw
Just received my £125 mastercard from BT, took about a week and a half from when i requested it
My mastercard has been dispatched.

Everything is going great so far, and the broadband is fantastic. £140 Quidco on track for 1st of December. Fingers crossed it goes through. Brilliant deal. Thanks OP.
Just received my £125 mastercard from BT, took about a week and a half from when i requested it
Obviously expired now but signed up to deal.

Moved from Sky, the minimum move period was two weeks, all went perfectly, no additional charges. Only difficulty was trying to claim the cashback card, as even though completed (phone and fibre working) my order was still pending, this resolved itself after 48 hours though and have just claimed for the card and cheque.

For those interested Home Hub was delivered one day before install, courier was Parcel Force. Hub does not require a signature as is designed to be posted through your letterbox. However if your letter box is less than 40mm it probably wont fit.

Home Hub seems okay did reboot itself after virtually 24 hours and re-synced at a higher rate, so possible received a firmware update or part of line training, but will monitor.
qwerta369
5. Phantom, chargeable calls to 123 appearing on my bill. Pretty bizarre since no telephony device has ever been plugged in to my phone socket. Not ever.
I've had one of these on TalkTalk. I double checked the dial list on my phone and it wasn't there. I can only assume some twunt at BT Openreach is dialing it from the kerb side box to check the line's working :( I suspect this is an issue with the BT network rather than the provider themselves.

Just Googled and seems this is the case http://www.telegraph.co.uk/finance/personalfinance/household-bills/11720945/Heres-proof-that-phantom-calls-CAN-be-added-to-your-phone-bill.html

Edited By: anewman on Oct 26, 2016 21:32
-101

BT Infinity 1 (50mb) + weekend calls + BT sport + £100 mastercard + possible £100 cashback -> £270 upfront + £10pm, average £24/16pm

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In brief for 12 month contract: Up to 50mb broadband for £10 per month (7 days left on offer) Weekend calls £18.99, or £205 upfront for the year £10 TV activation for dumb box, sport and AMC.…
spammy Avatar1m, 4w agoFound 1 month, 4 weeks ago41 Comments
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I've literally just switched to them and it went live today. Plugged in the hub and was online in about a minute and speed says 60gb. So far so good. Was terrified reading the reviews on here this morning. It's only a 12mth contact which is handy.
Well I joined BT last year on the Sainsburys £100 voucher + Quidco cashback of £190. I got the cashback and voucher (which i still havent spent) and I have had pretty good experience. I did have issues setting up the direct debit but I think that was more my bank had issues than BT. Fibre has gone down a couple of times, but then again my neighbours were also effected and it was sorted within 48 hours. I paid the line rental up front and i think it went up earlier this year so saved more there. And the 38Mbps went up to 52Mbps and I am charged ~£12 instead of £10 but thats ok. Steam downloads at max 6.4MB/s (6.4x8 is very close to the stated 52mpbs advertised speed). I am also on 321 PAYG Sim Only and the BT Openzone access whilst out and about is really good. £5 credit lasts me 3 months as I dont really make that many calls, and when i get home, everyone else has unlimited minutes. BT Sport 1 is a bonus - watched a few arsenal games on it so its ok. So have to admit I have loved the last 11 months of blazing fast internet and not much downtime.
Looks like no MC and now £10.99 a month, so I'd say yes: expired.
is this offer over ? no mention of any master card

Edited By: fisi22 on Oct 15, 2016 19:21
My ex is currently paying for the BT services we have (phone and broadband) and I need to transfer this into my name.

If I sign up to BT as a new customer but with the existing phone number would this work, and would I receive new customer deals and cashback ??

Has anyone tried this before ? - I need to transfer into my name anyway, so trying to work out a way to save money too.

Thanks in advance
80

BT Fibre with TV and free weekend calls and 12months Sim! £11.19 a month (potentially £8.56 a month!) £134.28

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Newbie here so please be gentle! :) I posted this on the other BT broadband thread (but that is showing as expired which is not true!! - so posted this for anyone wanting to sign up for a new deal)…
bigdaddyuk Avatar2m, 5d agoFound 2 months, 5 days ago49 Comments
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Ricky
Where does it mention the free weekend calls? I'm looking at doing the unlimited deal but for the topcashback it looks like you need a call package as well. I can only see evening and weekends for £3.50 a month. Can't see the free weekend calls anywhere.

It didn't mention it when i signed up but is showing under my call package

Included in your package

Unlimited calls to UK landlines from midnight Friday to midnight Sunday, for up to an hour
Inclusive calls to 0845 and 0870 numbers from midnight Friday to midnight Sunday, for up to an hour
Get BT privacy and BT 1471 at no extra cost
magnusmagnus
rooney10
magnusmagnus
rooney10
magnusmagnus
bigdaddyuk
magnusmagnus
Beware of hidden broadband ‘cessation’ charges with BT. I just got stung £63 for switching to another provider.
Was that when you signed up with BT or when you left BT?
When leaving, they make you pay in the end, they don't say anything, it's written in the small print of the T&C's!
What is this 'cessation' exactly ? , I signed up for unlimited broadband on infinity 1 , would this effect me ?
If you ever plan on leaving BT then yes.
is it a set fee ? and does it apply even if you are moving to another provider for your services ?
google it for the fee, says 31 in my area but got something asking for more, I'll call on monday to see what's going on. Applies if you're moving provider. I'm mentioning it because I haven't seen anyone else do it on this site
I'm moving house, and want to close my current BT landline + infinity account, and open a new account for the new house, to take advantage of the current great BT deals.

I will be charged £31 odd for cancelling BT. **** rip off.
Where does it mention the free weekend calls? I'm looking at doing the unlimited deal but for the topcashback it looks like you need a call package as well. I can only see evening and weekends for £3.50 a month. Can't see the free weekend calls anywhere.
Just ordered after sky offered a mere £3 a month reduction to renew all my services with them for another year. How long did it take for everyone TCB to track? I always get nervous it hasn't recorded properly. Also when/how do you get the itunes voucher?
rooney10
magnusmagnus
rooney10
magnusmagnus
bigdaddyuk
magnusmagnus
Beware of hidden broadband ‘cessation’ charges with BT. I just got stung £63 for switching to another provider.
Was that when you signed up with BT or when you left BT?
When leaving, they make you pay in the end, they don't say anything, it's written in the small print of the T&C's!
What is this 'cessation' exactly ? , I signed up for unlimited broadband on infinity 1 , would this effect me ?
If you ever plan on leaving BT then yes.
is it a set fee ? and does it apply even if you are moving to another provider for your services ?

google it for the fee, says 31 in my area but got something asking for more, I'll call on monday to see what's going on. Applies if you're moving provider. I'm mentioning it because I haven't seen anyone else do it on this site
-140Expired

BT Infinity 52MB inc TV and SIM deal! £11 per month (After cashback and voucher) £483.00

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I reckon for fibre the BT current deal with a 125 mastercard plus 207 tcb if you add on a 60 quid sim and free tv works out cheaper for 12m than the mse sky deals. 205 line rental 50 connection 12.…
m1chaels Avatar2m, 2w agoFound 2 months, 2 weeks ago65 Comments
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Please does anyone have the links to claim the mastercard and the amazon voucher? My order is still cocked up and you can't claim until the order is fully in place - 2 months and counting!

Hopefully everything working by Wednesday - heard that before BT.
Got my amazon voucher card on Saturday - now just need the tcb to pay out at the advertised rate.....
same here
there `s a form to complete , i was told
apart from that no complaints all running fine
top cashback still lower , but i will wait until confirmed
just a tip : if you have issues with top cash back use their facebook page they will react faster .
I was just thinking of chasing it as the mastercard came a few weeks ago.
any one received the amazon/ itune card ?
i am still wairing for it
-118

BT Infinity 2 + TV (BT Sport) + Calls - Existing Customers Upgrade - £20.00 PM

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Just upgraded my package to: 24 month contract BT Infinity 2 Unlimited Free weekend calls Entertainment plus TV package including sport 500gb cloud storage AMG Called them up a…
Batchy123 Avatar2m, 2w agoFound 2 months, 2 weeks ago21 Comments
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Is there a Live Chat facility for existing Private customer for BT Broadband? A guy I work with says he renewed like that a while ago but I can't see it anywhere...
Glenn160
alltaken123
sucramco
Glenn160
I can get 300mb in my area but that's because it Fiber to home
Fibre to the home is Virgin, BT is to the cabinet.
Actually, it can be either. Research CityFibre, Openreach FTTP, Hyperoptic, Zen, BT Infinity 3 & 4..... The list goes on.
​I live in area of Milton Keynes where it's only fiber to home so I'm stuck with BT for fiber or 2mb ADSL over copper

Try Plusnet FTTPoD.
alltaken123
2 year contracts? that's worrying, I praised BT nly last week for their 12 month and 9 month deal terms.
I got the same, and think it's a good deal. I'm not worried by the 2 year contract, because BT being BT at some point in the 2 years they will put in a price rise well over inflation - then they have to let you leave free.
alltaken123
sucramco
Glenn160
I can get 300mb in my area but that's because it Fiber to home
Fibre to the home is Virgin, BT is to the cabinet.
Actually, it can be either. Research CityFibre, Openreach FTTP, Hyperoptic, Zen, BT Infinity 3 & 4..... The list goes on.


​I live in area of Milton Keynes where it's only fiber to home so I'm stuck with BT for fiber or 2mb ADSL over copper
sucramco
Glenn160
I can get 300mb in my area but that's because it Fiber to home
Fibre to the home is Virgin, BT is to the cabinet.
Actually, it can be either. Research CityFibre, Openreach FTTP, Hyperoptic, Zen, BT Infinity 3 & 4..... The list goes on.
194

Upgrade to BT TV from BT Sport app - no extra monthly cost - 12 month contract @ BT £60.00

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This will get flamed but FYI... if you have the BT Sport app without the TV bit, you can upgrade to BT TV for no extra (**) with 12 month contract. ** BT Broadband required. ** This is a good de…
Musicrab Avatar2m, 2w agoFound 2 months, 2 weeks ago33 Comments
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FatherTed
I have had BT's Ultra HD Youview box for a week and it's been horrible. Repeated freezes, 1 factory reset and hours of attempts to get through to someone on the phone to cancel it. And I'm on their 200Mb Infinity 3 Fibre service so it's not related to my internet connection.

Please consider carefully before you sign up!


​I've had it for 6 months on Infinity 2 without a hitch, I do get an exchange sync rate of 79mb down and 19mb up.

The box itself is a Humax who are very good, sounds like a bad box.

Edited By: IRONM4N_UK on Oct 07, 2016 19:02: typo
asplinter1
Is anyone interested in sky Q I have deals available for the full package with a 2tb box and 1 mini box. All for 35£ a month


Im interested. How do you get it?
asplinter1
It's mental for new customers

You get 1 sky q 2tb box and a mini bix full package 35£ a month with 10 install
Ment for****
It's mental for new customers

You get 1 sky q 2tb box and a mini bix full package 35£ a month with 10 install
asplinter1
Is anyone interested in sky Q I have deals available for the full package with a 2tb box and 1 mini box. All for 35£ a month

New customers only?
-212Expired

BT Unlimited Infinity 1 - 52MB Fibre Broadband - Effective cost after Quidco only £23.48

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BT Unlimited Infinity 1 12 months contract 52MB Download Speed / 9.5MB Upload Speed Unlimited weekend calls New BT Smart Hub Currently Offer: £9.50 p/m for 12 months, £20 thereafter Line rent…
krazykush Avatar2m, 3w agoFound 2 months, 3 weeks ago28 Comments
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Surley BT Infinity upload is more than 9.5mbs, think I read 19mbs
mmurdoch
Looking for a bt infinity deal myself but not much about at min. Seen £125 back from bt on a c/card has anyoneyone actually ever received it. Also I think tcp is £70.70 for infinity and calls do you receive this as well as £125 cc.
Also it says free bt sport but how is this distributed to the customer
cheers everyone

Received the Mastercard here...
Looking for a bt infinity deal myself but not much about at min. Seen £125 back from bt on a c/card has anyoneyone actually ever received it. Also I think tcp is £70.70 for infinity and calls do you receive this as well as £125 cc.
Also it says free bt sport but how is this distributed to the customer
cheers everyone
RuudBullit
nublets2k
RuudBullit
Th3 Ripper
poor deal it was roughly £18 per month in August
Am I missing something, or is it now September?
Do BT allow you to take Augusts price in September?
Naw, that just makes it a COLD deal. Just wait 4 days for BT to make it Hot again.
To be fair to the OP, it's the best price for the product at the minute. If you're voting cold because you think the product isn't worth it, ie a different company offers a similar service for a better price, then that's fair enough, but to vote cold based on what the product used to cost or what you think it may cost in the future is a bit tight. It's like me voting cold on a new video game deal because I know it will be £20 in 6 months.

Its very rare I reply to a post however on this occasion I will.

If your happy to pay more feel free. However with a product/supplier that changes prices faster than the wind changes direction its far too simplistic to say the price today is a deal, you need to consider the bigger picture.

There are a ton of websites that help people identify the best broadband deals, my personal favourite (simply because you don't need to enter any details), is MoneySavingExpert.
Hot Only Based On Price With Single Provider @ X Time UK Deals? Nah, don't be so simplistic.
520Expired

BT New Customer *UNLIMITED* 52mbps FIBRE Broadband +Calls +SIM +TV £34.98pm inc line rental (But £315.25 TCB + M/Card to reduce that by £26.27pm) [Can also delay switch to convenient date] (£140 cashback + £100 M/Card via Quidco if no SIM wanted £426.71

304
These BT deals are fiendishly difficult to fathom (deliberately - confusion marketing) but this sounds pretty good as things stand at the moment. Feel free to correct my figures - or (please!) to pos…
Newbold Avatar2m, 4w agoFound 2 months, 4 weeks ago304 Comments
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leyloleylo
cibarious
Has everyone who has had cash-back actually received the amount they were expecting rather than the first amount that shows in TCB? If the numbers didn't match, have you been able to get them to correct it and, if so, how please?
Hoping for no aggravation and everything working out but I'm getting a plan in place... :)
Yes - I was expecting £156.55 and it tracked and paid out this amount
+1
cibarious
Has everyone who has had cash-back actually received the amount they were expecting rather than the first amount that shows in TCB? If the numbers didn't match, have you been able to get them to correct it and, if so, how please?
Hoping for no aggravation and everything working out but I'm getting a plan in place... :)
Yes - I was expecting £156.55 and it tracked and paid out this amount
Has everyone who has had cash-back actually received the amount they were expecting rather than the first amount that shows in TCB? If the numbers didn't match, have you been able to get them to correct it and, if so, how please?

Hoping for no aggravation and everything working out but I'm getting a plan in place... :)
leyloleylo
no_Sunshine
Anyone received their cashback through TCB yet? Mine's still showing as pending... :-/
Yes - I ordered the deal on 5th September. BT went live on 22nd Sept and I got the cashback paid out on 18th October. I had some hassle with the £100 Mastercard from BT though. It took 3 attempts and lots of chasing from me for the card to actually arrive as the first 2 got 'lost in the post' apparently.

Ahaan. Thank you. I was due to get broadband on 26th of September, BT delayed it and I got it on the 10th of October. But TCB is still pending till date.
cibarious
#297 - my understanding from TCB support is that the average time for approval from BT is 7 weeks from all of the services going live. In my case, although I ordered on 7th September, I only went live on Monday 14th November and so I still have a while to wait. X)
Whilst I'm writing this, I may as well mention that BT are trying to charge me from date of order for my telephone/TV services but I have been promised my next bill will correct all this - I await the December bill.
As to the service, thus far, it is much better than Sky. It was a doddle to set up my ASUS DSL AC68U modem/router and speedtest.net tells me that Sky speed was 36 megs and BT speed is 49 megs and I've noticed no degradation of service at any time of the day - hurrah for that!
As long as things don't change, I shall be happy, even though I know that I will likely have to change provider at the end of the contract in order to maintain a sensible monthly payment.

Great. Thanks ever so much. Let's wait and see...
-226

It's back! BT Infinity Broadband, Phone, BT TV, BT Sport £347.03 @ BT £472.03

13
Until Wed 24 Aug, BT newbies can get the Entertainment Plus + Unlimited BT Infinity 1 + Weekend Calls* TV and up-to-52Mb fibre broadband bundle, which comes with a decent number of channels. The deal
Anon32 Avatar3m, 1w agoFound 3 months, 1 week ago13 Comments
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does anyone know where the last bt fibre deal we had via topcashback about 2 months ago i cant find , i am so furious as bt havent paid £200+ tcb instead they only gave £134 and wanted to see if others had the same issue
Yeah I renewed BT got a great deal and then they hiked prices and now the bill is £75 a month. They also were only us £59 so we ran up a huge debt that they decided to collect with no notice and no grace period to pay it. Yes I will readily admit I should have checked my account but I didn't and as the £59 came out every month and I received no correspondence to inform me of the price increase, I never thought there was a problem until I owed £80 and had to pay up then and there.... Horrible people at BT wouldn't deal with them again!
dont join BT

you have been warned
I did and had 3 price rises in a year
spent at least 20 hours on the phone just trying to leave
and the whole process to leave took 2 months


Dont do it

Edited By: zimboy69 on Aug 20, 2016 19:53
snowflake75
SandstormBargains
snowflake75
I'm paying through the roof with Virgin but happy with the service. don't know what to do really
​really? im on Virgin and its a piece of crap. Broadbands slow 104kb download in 10mins on a 50mb option and the tv constantly has network errors so cant even watch itv3 coz of no signal and the customer service? dont get me started on phoning them.
might go back to EE who was brilliant
I suppose it's a matter of personal experience. I've NEVER once encountered a problem with them.
I feel you pain. It was never once for me as well - always took at least two attempts to resolve a problem with VM.
The other deal was only £100 card! This is £125 card so its a different deal! If your e e then you can sign up to this a new customer only deal!
481Expired

BT Broadband 52mb + Phone + TV + BT Sports + AMC (£445.00) = £180 PER YEAR OR £15 PM

169
It's back!!! probably the best broadband phone and tv deal around. And this time TBC HAS CONFIRMED THE CASHBACK AND £100 mastercard!!! DONT MISS OUT!! It takes 2 mins!! FYI!!! I will give a break…
prash_2k Avatar3m, 2w agoFound 3 months, 2 weeks ago169 Comments
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gchild
i'm struggling to find the option to pay line rental up front...help!


​i had the same problem. it's in one of the last pages at the bottom.
coony
Don't get why this is expired. I just signed up at £10.99 a month for infinity. With cashback and their mastercard promo it will work out at £13.27 a month :D

That £100 reward card currently makes the offer (albeit lower cashback) better than the one I got. Never mind.

Wonder if it's worth trying to claim the reward card, seems to be very little information as to when the offer is on/off?
anyone got the uk sales team number for BT. Im currently with virgin but looking to cancel but unfortunately my line rental is paid up till next april. so need to speak to a human to see if they could help me out with a deal or something.
Not a great start with BT, activation date was 2nd, waited all day Friday but couldn't connect to broadband, yesterday they said it would be at least the 13th before it is working. Bit of a nightmare as all the TV we watch is on Netflix and Now TV, we've gone from perfectly fine broadband to nothing.
Don't get why this is expired. I just signed up at £10.99 a month for infinity. With cashback and their mastercard promo it will work out at £13.27 a month :D
314Expired

BT Broadband 52mb + Phone + TV + BT Sports + AMC (£445.00) = £180 PER YEAR OR £15p/m BARGAIN) @ BT

115
FYI!!! I will give a breakdown and how to get it,this is a 12 month contract to i will give yearly figures to keep it simple. All figures have been rounded up or down to the nearest £1 depending on
prash_2k Avatar3m, 3w agoFound 3 months, 3 weeks ago115 Comments
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Does anybody know if i add bt privacy which is available free for 12 months void my TCB?
It says new contract 12 month contract applies and hence not sure if it will mess up my cashback chances
logged into bt. order account and they had cancelled my old order(I paid £205 line rental up front) and they took it upon themselves to place a new order which had different order number,ref number,order date and activation date....thus the quidco will not match ...so no no payout.Going to cancel everything(14 days cooling off etc)....I am fuming
pitlab1
Could anyone answer my question - I was registered with BT and had a broadband for a year till I went to talk talk. Now my talk talk will expire in 2 weeks and I wish to move because TT charge me 35 a month. Question is am I new customer for BT or they will have me as existing customer.?


FYI the deal is back on
pitlab1
Could anyone answer my question - I was registered with BT and had a broadband for a year till I went to talk talk. Now my talk talk will expire in 2 weeks and I wish to move because TT charge me 35 a month. Question is am I new customer for BT or they will have me as existing customer.?


You are a new customer of you have been out of contract for 12months+
Or just put it in ur Mrs name and say she just moved in.

FIY - TCB has altered my cash back to the full amount!
Could anyone answer my question - I was registered with BT and had a broadband for a year till I went to talk talk. Now my talk talk will expire in 2 weeks and I wish to move because TT charge me 35 a month. Question is am I new customer for BT or they will have me as existing customer.?