Bt broadband renewal of contract get what you can from them - HotUKDeals
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contract with BT was up for renewal. after looking around there were some much better (on first glance) deals out there. but i did not want the hassle of changing providers etc so chanced my luck and decided to haggle with BT.

they upgraded me from option 1 to option 2 for same price £15.99 p/m
free wireless hub.
then i added £4.95 for anytime minutes and 33% offf all mobile calls (free for first month apparently)
they didnt deliver hub when shud have so am waiting for £10 compo after wasting a full day waitin.

and just to say that if what i have read is correct as of july the broadband speeds on each option are increasing so even better...
hope this helps someone

ps it is worth bearing in mind that with BT i think if you do things online it is cheaper than over phone.

eg. wireless adaptor £25 over phone
Bt shop online is £19.99 i think
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moneytree Avatar
8y, 5m agoFound 8 years, 5 months ago
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Comments/page:
#1
BT broadband are for the rich, IMO..
I can't wait to end my contract next month so that I can move on to 02....
#2
you renewed with BT?
struth, you could have had my connection - can't wait to get shut.
no end of problems, but all seemingly just below the "we can allow you to escape without penalty" threshold.
the balanced comment would be that I've been unlucky, but that would be an understatement.
only renew if you currently have reliable service, and definitely haggle.
#3
Im with toopai on my why to O2 losing option 3 with Bt vision and upgrading to 10meg line and get Sky+ for £1 a month more than my Bt option.
#4
Dont bother with bt I was with them for a year never again. I've just moved over to bethere internet from talktalk a couple of weeks back and would definitley recommend them. I've gone from 8mb, 40gb a month allowance to 18mb unlimited. Also a free wireless router + free static ip. From placing the order online it took 3 days for my router to arrive and be up and running. Just to add there customer service is spot on check em out https://www.bethere.co.uk/
#5
that is not a good bargin
#6
I don't think BT broadband will ever get voted hot on here, I don't think it will ever be the cheapest but I agree with the sentiment of the post.

I also just renewed with BT broadband option 1, partly to avoid hassle of moving, but also becuase I have had no probs with them in 18 months. You here horror stories from pretty much every supplier these days. I also got BT vision box free 12 months back and i enjoy the functionality this gives, tho I could never justify paying for extra sky channels.

I negotiated down to £12,99 a month on option 1, I get free evening and weekend calls and I also get to keep my BT vision box. All in one bill. Sure will get a few comments but I'm happy.
#7
I joined bt back in may last year, after asking for monthly bills I got a quarterly bill through for £140. I phoned to complain and they wavered the bill and sent me a bt vision box, having said that I was on the phone for over an hour to them.
#8
You were lucky sid1763. I spent nearly 2 hours getting my calls escalated for the same reason - but received NOTHING!
ON top of that, I was charged 35 quid for late charges.
All in all I had to pay 190 for that quarter alone...
banned#9
I am paying to end my contract early as its just hassle after hassle and so expensive its a joke. Moving to Sky shortly, when asking for my MAC from BT the 12 year old on the other end of the line said their customer service was rubbish - after 2 cheif executive complaints and constant problems with BT, I think I'll give Sky a chance!
:x
banned#10
this is advice (bad advice at that!), not a deal.
#11
BT is a ****!!!!I know a lot of friends of mine who are struggling to come out of their contracts. I would strongly recommend o2 who are doing it for just 7.5pm. Moreover latest results show the o2 gives avg speeds of 5.5mbps.....BT is nowhere to be seen in the top 4 spots.
#12
Ive been with BT for 7 years now, always on their top option and have never had a problem from day one...yes it costs a bit more but in my opinion you get what you pay for......I for one will be staying with them....

For me its a bit like car, I have a sports car which needs Super Unleaded....I could put ****** unleaded from Tescos in for £1.15 a litre but I prefer to pay nearly £1.30 from Shell (if they have any...hahahah) or BP becuase that is what gives me the best from my car.

A lot of HotUKers seems to forget that this website is not just about getting things cheap, but about getting good value for money.....and in my opinion, to get a faultless service that costs more than others is far better value than a cheap service that has no end of problems. In my experience, and that of friends/family, these OTHER Broadband suppliers, O2, Sky, Talk Talk, all have bad points about them and can be very tempramental....and not having had one outage or speed problem with BT in my seven years, I can honestly say they have been great value for money and in my opion a very hot deal
banned#13
jouster;2335514
Ive been with BT for 7 years now, always on their top option and have never had a problem from day one...yes it costs a bit more but in my opinion you get what you pay for......I for one will be staying with them....

For me its a bit like car, I have a sports car which needs Super Unleaded....I could put ****** unleaded from Tescos in for £1.15 a litre but I prefer to pay nearly £1.30 from Shell (if they have any...hahahah) or BP becuase that is what gives me the best from my car.

A lot of HotUKers seems to forget that this website is not just about getting things cheap, but about getting good value for money.....and in my opinion, to get a faultless service that costs more than others is far better value than a cheap service that has no end of problems. In my experience, and that of friends/family, these OTHER Broadband suppliers, O2, Sky, Talk Talk, all have bad points about them and can be very tempramental....and not having had one outage or speed problem with BT in my seven years, I can honestly say they have been great value for money and in my opion a very hot deal

Maybe some people get a good service and a good price :whistling:

i expect you pay £70 for your HDMI leads too :p
#14
I have never had a problem with BT and I've had them since broadbandf came to my exchange.
I just want a constant, consistent service - which I get.

I see my friends and colleagues going for cheap options and getting; companies going bust, etc.

Only the other day an elderly friend of mine called to say his TalkTalk broadband was down. Did some tests with him to prove it was and then told him to call TalkTalk. He was surprised that you get any downtime in the service.
#15
csiman
Maybe some people get a good service and a good price :whistling:

i expect you pay £70 for your HDMI leads too :p


Actually no...anyone who pays £70 quid for an HDMI cable is completely mad.....
#16
pil064
I have never had a problem with BT and I've had them since broadbandf came to my exchange.
I just want a constant, consistent service - which I get.

I see my friends and colleagues going for cheap options and getting; companies going bust, etc.

Only the other day an elderly friend of mine called to say his TalkTalk broadband was down. Did some tests with him to prove it was and then told him to call TalkTalk. He was surprised that you get any downtime in the service.



Exactly my point!!!!!!
#17
Same here pil064. After resolving a problem experienced with my connection intermittently dropping during peak times (which was solely to do with my cheap telephone extension wire), I can't say I've had any issues with BT Broadband. Of course there are cheaper providers yes, but you get what you pay for.
#18
onlinerob
Same here pil064. After resolving a problem experienced with my connection intermittently dropping during peak times (which was solely to do with my cheap telephone extension wire), I can't say I've had any issues with BT Broadband. Of course there are cheaper providers yes, but you get what you pay for.
Agree the stories I've heard about talk talk are unbelievable- e.g 6 months to get connected.
#19
Think people having a go are forgetting that most other ISP's buy BB service from BT Wholesale hence you get exactly the same broadband connection as you get from BT Retail, so any technical problems with BT Retail will be exactly the same on most other isp services ,unless its cable or llu service, but im sure BT Retail will deal with them better than other isp's who have technical helpdesks open restricted hours or charge premium rate call charges to speak to them.
#20
jase.2
Think people having a go are forgetting that most other ISP's buy BB service from BT Wholesale hence you get exactly the same broadband connection as you get from BT Retail, so any technical problems with BT Retail will be exactly the same on most other isp services ,unless its cable or llu service, but im sure BT Retail will deal with them better than other isp's who have technical helpdesks open restricted hours or charge premium rate call charges to speak to them.


Agree with you on this one...like you say, all the other providers buy the BB supply wholesale from BT...

The issue arises when there is a line problme as your ISP cannot do anything when its a line issue and then things can get tedious when you are trying to sort things out
#21
did not say it was a bargain. just simply passing on my experience to those that might find it useful

ps this quote is for the person that said it was not a bargain .
#22
bodebobo
I don't think BT broadband will ever get voted hot on here, I don't think it will ever be the cheapest but I agree with the sentiment of the post.

I also just renewed with BT broadband option 1, partly to avoid hassle of moving, but also becuase I have had no probs with them in 18 months. You here horror stories from pretty much every supplier these days. I also got BT vision box free 12 months back and i enjoy the functionality this gives, tho I could never justify paying for extra sky channels.

I negotiated down to £12,99 a month on option 1, I get free evening and weekend calls and I also get to keep my BT vision box. All in one bill. Sure will get a few comments but I'm happy.

same here. sometimes that grass isnt greener.
#23
just wanted to say that i may have considered sky bb as it would be free or £5.00 p/m but they dont offer that option where we live.
#24
If your happy with you current provider then I personally see no reason to change, unless perhaps your provider is far more expensive than the opposition. I'm with Plusnet, have been since dialup and never had a single problem with them even after moving house 3 times, so I'm more than happy to stay with them. However I am fully aware that there are many people out there who would be more than happy to see them disappear off the face of the Earth. I think this is the case with the vast majority of isp's.

Bottom line, and I think the main point of the post, if you're happy with BT and want to stay with them, then you may be able to negotiate a bit of a discount. If you're not happy, then surely you wouldn't even consider it.
#25
I'm currently with BT and have not had any problems with my connection - Very fast and reliable.

I know I'm perhaps paying a little more than some others currently available, but after reading some of the horror stories equally attributable to other suppliers such as Sky, O2 etc, with poor connection speeds and failed connections, and the massive hassles with trying to end contracts (even when the 12 months etc sign-up has passed), I though I'd pay a couple of quid more for piece of mind (and to stop the missus nagging).

The only gripe I had with them was with their technical services - when I Joined BT and they sent the router, it was faulty. Tech services (a call centre in India I think, as they could not understand me, nor I them) insisted I'd need to pay for a new one......when it was free anyway! Several phone phone-calls later to another helpline (and I threatened to cancel) I got a new one, but it was nothing but repeated excuses and hassle which I did not expect or want.
#26
I was on AOL and they were ****, maximum speed was 2.5 if I was very lucky.

Moved onto o2 and now it averages 6.5 - 8mb constantly.

O2 are mint
#27
springfield742
I was on AOL and they were ****, maximum speed was 2.5 if I was very lucky.

Moved onto o2 and now it averages 6.5 - 8mb constantly.

O2 are mint


Shame I cant get 02 bb in my area :(
#28
Anybody use the post office before.. Looking to move from BT only because the S*** phone side charge me £4.50 a month extra.. Looking at joint bill of £22.95 per month - saves about £15 a quarter but not heard anything good/bad about the post office
#29
We have BT, and we've been extremely lucky..........All throughout our contract period, we had very few problems and as we're in a very rural area, few other ISP's operated here.

Now that our contract is over, we considered changing, but they made us an offer we couldn't refuse, without us having to ask, they just sent us a letter.....and if we go over our download limit, the fee is so minimal, it isn't worth changing.

I'm not voting either way, just voicing my pennies worth of experience with them....I'd say "we've been the lucky few to have a good experience"
#30
Aren't you bothered by the prospect of having Phorm Webwise monitoring your communications ?

http://www.donottrustwebwise.org/

http://www.f-secure.com/weblog/archives/00001420.html


Changing provider should not be much hassle, just ask BT for your MAC code and give it to your choice of new provider, there are plenty that are having nothing to do with phorm.
#31
melted
Aren't you bothered by the prospect of having Phorm Webwise monitoring your communications ?

http://www.donottrustwebwise.org/

http://www.f-secure.com/weblog/archives/00001420.html


Changing provider should not be much hassle, just ask BT for your MAC code and give it to your choice of new provider, there are plenty that are having nothing to do with phorm.



Actually, no, I'm not......I read "The Register" ([url]www.theregister.co.uk[/url]) and know about Phorm......I used to care about such things....but as I've nothing to hide.....at this juncture in my life, as long as my identity isn't stolen, I don't care if they know what websites I visit....If it were more insidious, then perhaps........ but again, no.

And also, I've heard nightmare stories about most all ISP's......like I said, we're extremely rural and the few providers here all rent BT lines anyway, the few neighbors that have changed over, have had many more troubles then us.

I'm no lover of BT, but sometimes it's a case of "Better the Devil you know".
#32
Yeah...this was featured in the gadget show last week.

BT will be adopting Big Brother to mind all BT Broadband customers ..

I know you can opt out, but what about those who are not aware of this??
#33
Oh, I missed the gadget show (again) last week, did they mention Phom's opt-out involves your traffic going through phorm's hardware, the three (or is it four now?) redirects and a fake phorm opt-out cookie being stored on your PC for every single site you visit. And also the issues with their tracking cookies leaking over https?


Phorm webwise will be infecting BT Retail customers, other ISPs that use BT Wholesale connections will be Phorm free, unless the ISP decides it will implement Phorm itself. Any ISP other than the few LLU only ones such as BeThere can provide ADSL in a rural area.

For a top quality Phorm free ISP check out Zen or Idnet, various Entanet resellers are also popular and there are plenty of other choices.
banned#34
I opted out and am with VM but haven't noticed any slowdown.
#35
toopai
Yeah...this was featured in the gadget show last week.

BT will be adopting Big Brother to mind all BT Broadband customers ..

I know you can opt out, but what about those who are not aware of this??


Regarding "Those that are unaware" of the monitoring....It was a heavily debated story on several news programs, also debated in the House of Commons, in the papers and there was also a #10 Street inquiry........BT admitted to "a degree of wrong-doing" but claimed the info gathered was used on a graph, to see how it would work in constant use....ie: real time.....yeah, I know :?

We're all incumbent upon ourselves for our own privacy and self-protection whilst on-line.....The dangers we face in cyber-space are increasingly real, and it is no longer a safe place to be for the naieve and the uninformed.

I wish I had advice for the novice users, and we could all be "Had" quite easily. But with any form of emerging technology, "Buyer/User, Beware"

Inform your friends & family, and help one another, spread the word !

Cheers.
#36
jouster
Ive been with BT for 7 years now, always on their top option and have never had a problem from day one...yes it costs a bit more but in my opinion you get what you pay for......I for one will be staying with them....

For me its a bit like car, I have a sports car which needs Super Unleaded....I could put ****** unleaded from Tescos in for £1.15 a litre but I prefer to pay nearly £1.30 from Shell (if they have any...hahahah) or BP becuase that is what gives me the best from my car.

A lot of HotUKers seems to forget that this website is not just about getting things cheap, but about getting good value for money.....and in my opinion, to get a faultless service that costs more than others is far better value than a cheap service that has no end of problems. In my experience, and that of friends/family, these OTHER Broadband suppliers, O2, Sky, Talk Talk, all have bad points about them and can be very tempramental....and not having had one outage or speed problem with BT in my seven years, I can honestly say they have been great value for money and in my opion a very hot deal


From personal experience (both with BT Business Broadband and their Home products), BT have been, by far, one of the worst ISPs I have ever had to encounter (bar the usual suspects *cough* Tiscali etc :)).
We would sometimes (admittedly rarely) have outages in the office with absolutely no warning. Then, when we moved office, and gave BT several months notice, they terminated our service a week prematurely, resulting in the entire office relocating immediately (as an Internet-based company, we're reliant on it unfortunately!).

Trying to discuss billing issues with them has been less enjoyable than hitting your head against a brick wall. In the past year, I estimate that I have spent approximately 26 hours on the phone to them (sometimes on hold for up to 2 hours at a time). They constantly blame it on their "new systems", now installed for over a year. These same systems that failed last weekend, and weren't back up consistently until Thursday of this week.

BeBroadband (and O2) on the other hand have been a dream to deal with. Prompt 24/7 Customer Services, and text messages notifying you of any planned maintenance - BT should take note, this is how a service should be run!
[/rant]

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