BT Infinity 1 (50mb) + weekend calls + BT sport + £100 mastercard + possible £100 cashback -> £270 upfront + £10pm, average £24/16pm - HotUKDeals
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BT Infinity 1 (50mb) + weekend calls + BT sport + £100 mastercard + possible £100 cashback -> £270 upfront + £10pm, average £24/16pm

£0.00 @ BT Broadband
In brief for 12 month contract: Up to 50mb broadband for £10 per month (7 days left on offer) Weekend calls £18.99, or £205 upfront for the year £10 TV activation for dumb box, sport and AMC.… Read More
spammy Avatar
8m, 3w agoFound 8 months, 3 weeks ago
In brief for 12 month contract:

Up to 50mb broadband for £10 per month (7 days left on offer)

Weekend calls £18.99, or £205 upfront for the year

£10 TV activation for dumb box, sport and AMC.

£50 + £8 for activation and delivery of broadband.

Other options available but £100 MasterCard available on the above base, plus possible £100 quidco (which ends today). Average for what I picked, assuming cashback pays out, is £16pm.
More From BT Broadband:
spammy Avatar
8m, 3w agoFound 8 months, 3 weeks ago
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#1
Just signed up last week and am now bricking it after trawling through pages and pages of horror stories and poor reviews relating to service and customer care , I am just praying there are no issues !!

Don't forget to add £31 to the cost when you leave once your contract is up (which will bring your average to just over £18.50 pm if Quidco pays out )..... not heavily advertised by BT , sneaky charges like this should be outlawed , I only found out by chance from another member of hukd on another thread.
It is there in their terms and conditions if you care to spend an hour or so reading them !!


Edited By: rooney10 on Oct 04, 2016 09:36
#2
dont touch bt got pulled in with good deals
but had a prob with the hub and have to been able to get it sorted to this day customer service is a joke wish id stayed with talk talk
#3
Stay away from bt. Worst broadband and customer service and also have to pay attention to the terms and conditions if anyone interested in it. My contract was expiring on 22nd and couldn't wait to break away from bt so switched to sky and their broadband switch was just three days before my contract expire and they charged me £65 for their rubbish router. Worst wifi and broadband ever.

Edited By: shan01 on Oct 04, 2016 09:50
banned#4
Going with BT is the worst thing I've done, only signed up 2 months ago & to begin With I was getting 48mbs & then it dropped over the past 2-3 weeks to 36-46mbs, & it drops connection to my & my wife's iPhone all the time , Also disconnects from my daughters ipad , our smart tv's are always losing the signal, I called BT & they done a line check & said everything's fine, & then they say said that they'd sent an engineer, so I agreed & then I got a confirmation text saying " if there's a fault of any kind on your line , I'd have to pay £129" how can my word go against a BT engineers? Can't risk getting billed! My previous sky broadband at only 8mbs was MUCH better, it's worse in the evening as my Amazon fire stick is ALWAYS Buffering & thats so annoying, so my advice is, Find another deal
#5
Dennisw75.... have a check of your wifi channel, download a wifi analyze on your phone and see what the router situation is like in your area.... ya may find that ya router channel is shared with many routers ?
If so change the router channel on your router, this involves logging into your router on your PC/Mac ....http://bt.custhelp.com/app/answers/detail/a_id/14094/~/how-do-i-change-the-wireless-channel-on-my-bt-home-hub%3F

Have a nice day : )

Edited By: heylo on Oct 04, 2016 10:20: Addition of wording
#6
1 month left with them, never again, back to sky for me
#7
shan01
Stay away from bt. Worst broadband and customer service and also have to pay attention to the terms and conditions if anyone interested in it. My contract was expiring on 22nd and couldn't wait to break away from bt so switched to sky and their broadband switch was just three days before my contract expire and they charged me £65 for their rubbish router. Worst wifi and broadband ever.


they charged you for your router ive had two of the crap heaps
#8
r7beck
shan01
Stay away from bt. Worst broadband and customer service and also have to pay attention to the terms and conditions if anyone interested in it. My contract was expiring on 22nd and couldn't wait to break away from bt so switched to sky and their broadband switch was just three days before my contract expire and they charged me £65 for their rubbish router. Worst wifi and broadband ever.
they charged you for your router ive had two of the crap heaps
Yes because I switched my landline and broadband just 4 days before my contract expire and it's always hidden in the terms and conditions...:|

Edited By: shan01 on Oct 04, 2016 10:17
#9
i really want out now but i just phoned they want 215 to end it thats a big hit but im consider ing it
#10
Guys I feel really boosted now with all the lovely BT feedback , has nobody got a good word to say about them or does everyone hate them with a passion ...... this doesn't look good for BT in the long term , are they still going to be in business in 12 months time I wonder ?

I know about the hub charge if you end within the agreed contract term , to be fair a lot of companies have early disconnection/termination fees should you leave within your contract so this in itself doesn't worry me ...... the service I get and pay for for the next 12 months does though.
I have 2 sons aged 12 and 14 who enjoy online gaming , my house is going to be a horrible place to live should we suffer much disruption with the broadband. (gone for fibre 52mb unlimited - est 55-56mb with a minimum of 46mb - can live with these speeds providing it is consistent and doesn't drop out)

My connection with Virgin Media varies between 57mb and 78mb atm but my ping I don't think is great at 56 - 105ms , hoping for a better ping with BT , we are literally 20m from the cabinet and I believe the ping is more important than download speed in terms of online gaming and lag etc.


Edited By: rooney10 on Oct 04, 2016 10:57: typo
#11
rooney10
Guys I feel really boosted now with all the lovely BT feedback , has nobody got a good word to say about them or does everyone hate them with a passion ...... this doesn't look good for BT in the long term , are they still going to be in business in 12 months time I wonder ?


this is RIP OFF BRITAIN. .. I'm confident BT will carry on for years without a change....laws are for common man not corporates or rich
#12
Have to echo other peoples comments; Went with BT a few years back and literally had the WORST experience ever. Had debt collectors chasing me for over charges, threats to cut off service, promised call backs that didn't happen and awful customer service reps. Cost wise it may seem like a good idea but give it few months until something, inevitably, goes wrong you'll wish you went elsewhere. AVOID.
1 Like #13
rooney10
Guys I feel really boosted now with all the lovely BT feedback , has nobody got a good word to say about them or does everyone hate them with a passion ...... this doesn't look good for BT in the long term , are they still going to be in business in 12 months time I wonder ?

I know about the hub charge if you end within the agreed contract term , to be fair a lot of companies have early disconnection/termination fees should you leave within your contract so this in itself doesn't worry me ...... the service I get and pay for for the next 12 months does though.
I have 2 sons aged 12 and 14 who enjoy online gaming , my house is going to be a horrible place to live should we suffer much disruption with the broadband. (gone for fibre 52mb unlimited - est 55-56mb with a minimum of 46mb - can live with these speeds providing it is consistent and doesn't drop out)

My connection with Virgin Media varies between 57mb and 78mb atm but my ping I don't think is great at 56 - 105ms , hoping for a better ping with BT , we are literally 20m from the cabinet and I believe the ping is more important than download speed in terms of online gaming and lag etc.


I think BT will keep going. Too many old people about that have been with them forever and scared to change and too many people fall for these deals.
#14
rooney10
Guys I feel really boosted now with all the lovely BT feedback , has nobody got a good word to say about them or does everyone hate them with a passion ...... this doesn't look good for BT in the long term , are they still going to be in business in 12 months time I wonder ?
I know about the hub charge if you end within the agreed contract term , to be fair a lot of companies have early disconnection/termination fees should you leave within your contract so this in itself doesn't worry me ...... the service I get and pay for for the next 12 months does though.
I have 2 sons aged 12 and 14 who enjoy online gaming , my house is going to be a horrible place to live should we suffer much disruption with the broadband. (gone for fibre 52mb unlimited - est 55-56mb with a minimum of 46mb - can live with these speeds providing it is consistent and doesn't drop out)
My connection with Virgin Media varies between 57mb and 78mb atm but my ping I don't think is great at 56 - 105ms , hoping for a better ping with BT , we are literally 20m from the cabinet and I believe the ping is more important than download speed in terms of online gaming and lag etc.

Personally I think they are great. Was scared to go with them after being with Virgin (Telewest) since they had their first cable product out years back. Had BT for 3 years now and not had any problems, constantly getting good offers for upgrades and better deals. Never had to deal with their customer support though so long may the good product service continue! And as for the guy complaining that he got charged for breaching the t&c's c'mon, thats standard practice.
#15
Franken
rooney10
Guys I feel really boosted now with all the lovely BT feedback , has nobody got a good word to say about them or does everyone hate them with a passion ...... this doesn't look good for BT in the long term , are they still going to be in business in 12 months time I wonder ?
I know about the hub charge if you end within the agreed contract term , to be fair a lot of companies have early disconnection/termination fees should you leave within your contract so this in itself doesn't worry me ...... the service I get and pay for for the next 12 months does though.
I have 2 sons aged 12 and 14 who enjoy online gaming , my house is going to be a horrible place to live should we suffer much disruption with the broadband. (gone for fibre 52mb unlimited - est 55-56mb with a minimum of 46mb - can live with these speeds providing it is consistent and doesn't drop out)
My connection with Virgin Media varies between 57mb and 78mb atm but my ping I don't think is great at 56 - 105ms , hoping for a better ping with BT , we are literally 20m from the cabinet and I believe the ping is more important than download speed in terms of online gaming and lag etc.
Personally I think they are great. Was scared to go with them after being with Virgin (Telewest) since they had their first cable product out years back. Had BT for 3 years now and not had any problems, constantly getting good offers for upgrades and better deals. Never had to deal with their customer support though so long may the good product service continue! And as for the guy complaining that he got charged for breaching the t&c's c'mon, thats standard practice.
I'm not complaining I am saying always read the terms and conditions. I end my contract just 4 days before not months before and they should ve charged me for the four days and secondly I don't think that router worth £65. I complained and complained about my broadband speed, wifi problems but nothing has been done. To be honest they breach the contract by not providing me the service and speed they say will provide. Anyway I am happy I left and will not go back to them forever.
#16
Franken
rooney10
Guys I feel really boosted now with all the lovely BT feedback , has nobody got a good word to say about them or does everyone hate them with a passion ...... this doesn't look good for BT in the long term , are they still going to be in business in 12 months time I wonder ?
I know about the hub charge if you end within the agreed contract term , to be fair a lot of companies have early disconnection/termination fees should you leave within your contract so this in itself doesn't worry me ...... the service I get and pay for for the next 12 months does though.
I have 2 sons aged 12 and 14 who enjoy online gaming , my house is going to be a horrible place to live should we suffer much disruption with the broadband. (gone for fibre 52mb unlimited - est 55-56mb with a minimum of 46mb - can live with these speeds providing it is consistent and doesn't drop out)
My connection with Virgin Media varies between 57mb and 78mb atm but my ping I don't think is great at 56 - 105ms , hoping for a better ping with BT , we are literally 20m from the cabinet and I believe the ping is more important than download speed in terms of online gaming and lag etc.
Personally I think they are great. Was scared to go with them after being with Virgin (Telewest) since they had their first cable product out years back. Had BT for 3 years now and not had any problems, constantly getting good offers for upgrades and better deals. Never had to deal with their customer support though so long may the good product service continue! And as for the guy complaining that he got charged for breaching the t&c's c'mon, thats standard practice.

I'm grasping onto the hope you have given me as you appear to be the only person in the world that is pleased with them , I'm really hoping I am as lucky as you have been !! ..... that said I may still leave after the 12months is up regardless , before my luck eventually runs out and I have to face dealing with half of India ;)

Edited By: rooney10 on Oct 04, 2016 12:08
#17
rooney10
Franken
rooney10
Guys I feel really boosted now with all the lovely BT feedback , has nobody got a good word to say about them or does everyone hate them with a passion ...... this doesn't look good for BT in the long term , are they still going to be in business in 12 months time I wonder ?
I know about the hub charge if you end within the agreed contract term , to be fair a lot of companies have early disconnection/termination fees should you leave within your contract so this in itself doesn't worry me ...... the service I get and pay for for the next 12 months does though.
I have 2 sons aged 12 and 14 who enjoy online gaming , my house is going to be a horrible place to live should we suffer much disruption with the broadband. (gone for fibre 52mb unlimited - est 55-56mb with a minimum of 46mb - can live with these speeds providing it is consistent and doesn't drop out)
My connection with Virgin Media varies between 57mb and 78mb atm but my ping I don't think is great at 56 - 105ms , hoping for a better ping with BT , we are literally 20m from the cabinet and I believe the ping is more important than download speed in terms of online gaming and lag etc.
Personally I think they are great. Was scared to go with them after being with Virgin (Telewest) since they had their first cable product out years back. Had BT for 3 years now and not had any problems, constantly getting good offers for upgrades and better deals. Never had to deal with their customer support though so long may the good product service continue! And as for the guy complaining that he got charged for breaching the t&c's c'mon, thats standard practice.
I'm grasping onto what seems to be the only person in the world that is pleased with them , I'm hoping I am as lucky as you have been..... that said I may still leave after the 12months is up regardless , before my luck eventually runs out and I have to face dealing with half of India ;)

If the service is running fine chances are you will have no problems. The issues will arrise when something does go wrong and you need to speak to "customer service". Even if you make it through 12 months with no issues you will still need to contact them at the end to leave or renew. That's when things will go wrong. I spoke to over 20 different people to try and sort my issues out and I kid you not I still didn't get a decent response. I don't even have the words to describe how much I hate BT.
#18
Seems to be the common complaint with BT , their customer service when things go wrong. I think if you switch to Sky from BT , they sort the cancellation out for you don't they ?
1 Like #19
All ISPs now sort out the transfer between them and now you don't even need to call them for a MAC so you don't have to talk to them at all (if you're lucky)

I was with BT previously for 18 months and never had cause to call them everything I did was at full speed even torrenting, I only moved due to the huge incentives to jump ship to Plusnet now with these offers on im going back to BT. Always remember if you get stuck with CS and being messed about a swift email to the CEO of BT Group usually works wonders
#20
Rich44
All ISPs now sort out the transfer between them and now you don't even need to call them for a MAC so you don't have to talk to them at all (if you're lucky)
I was with BT previously for 18 months and never had cause to call them everything I did was at full speed even torrenting, I only moved due to the huge incentives to jump ship to Plusnet now with these offers on im going back to BT. Always remember if you get stuck with CS and being messed about a swift email to the CEO of BT Group usually works wonders

I think that was the only way I got my issue sorted. But after years (decades?) of reports about their poor customer service you'd think they would do something about it where customers don't need to escalate to CEO level to get an issue rectified.
#21
Rich44
All ISPs now sort out the transfer between them and now you don't even need to call them for a MAC so you don't have to talk to them at all (if you're lucky)
I was with BT previously for 18 months and never had cause to call them everything I did was at full speed even torrenting, I only moved due to the huge incentives to jump ship to Plusnet now with these offers on im going back to BT. Always remember if you get stuck with CS and being messed about a swift email to the CEO of BT Group usually works wonders

Glad to hear of another person who has had a good experience , I'm a bag of nerves right now , lol !
#22
love them or hate them I have stuck with Virgin media for about 12years now...only had to problems in all that time and offered refund plus discount on broadband...also don't need a land line with Virgin which is even better.
#23
rmlrochester
love them or hate them I have stuck with Virgin media for about 12years now...only had to problems in all that time and offered refund plus discount on broadband...also don't need a land line with Virgin which is even better.

Been with them for over 16 years ( cable and wireless / ntl / virgin ) and have also had great service but prices have now risen twice this year so like many others I have decided to jump ship and do a little exploring ;)

Managed to get much much more than my Virgin subscription for less money . just got my fingers crossed my service is comparable to VM's.

Edited By: rooney10 on Oct 05, 2016 20:05
#24
rooney10
Just signed up last week and am now bricking it after trawling through pages and pages of horror stories and poor reviews relating to service and customer care , I am just praying there are no issues !!
Don't forget to add £31 to the cost when you leave once your contract is up (which will bring your average to just over £18.50 pm if Quidco pays out )..... not heavily advertised by BT , sneaky charges like this should be outlawed , I only found out by chance from another member of hukd on another thread.
It is there in their terms and conditions if you care to spend an hour or so reading them !!

Where does it say about £31 charge?? I cannot find it in any of the terms and conditions
#25
More info here: http://bt.custhelp.com/app/answers/detail/a_id/12818/~/what%E2%80%99s-this-cancellation-charge-for%3F Looks like you may get away with giving 30 days notice.
1 Like #26
my-planet
More info here: http://bt.custhelp.com/app/answers/detail/a_id/12818/~/what%E2%80%99s-this-cancellation-charge-for%3F Looks like you may get away with giving 30 days notice.
Nope. If cancelling ANY BT line, there is a £31 cancellation fee.
#27
Possibly a better link:

http://www.productsandservices.bt.com/products/broadband-cease-charge

Although still ambiguous, it does appear that there is no charge if you migrate to another supplier to an equivalent product. It also appears that plusnet do the same.
#28
spammy
Possibly a better link:http://www.productsandservices.bt.com/products/broadband-cease-charge
Although still ambiguous, it does appear that there is no charge if you migrate to another supplier to an equivalent product. It also appears that plusnet do the same.
Correct.
#29
Just spoke to BT and can confirm there is a fee if you leave early, even if it's an active line takeover from another supplier. I was given the following example:
If your contract ends on the 10th November and Sky take the line on the 9th November, there will be a fee. This is because you are in contract and you have the free router. They advised me that when leaving to ask the new supplier to take the line after the contract end date, like the 11th and no fee's will be charged.

Edited By: robuk360 on Oct 06, 2016 16:26
1 Like #30
Which I think everyone here would agree is fair enough. I can't imagine many isps having no early termination charge... Although some might be more lenient than others.

Charging to cancel outside of a minimum contract is sleazy though. Having said that I don't expect to switch to virgin so I would not expect the exit fee.

Edited By: spammy on Oct 06, 2016 16:49
#31
Certain companies when you move your services to them will pick up any talk &BB exit fees up to £100. Sky do it for sure not sure who else.
#32
Hmm...just canceled my current BT line, and moved mobile number into new account (which I ordered yesterday via this deal). Lady on the phone said there would be no cancellation charge as I'm still going to be a BT customer. Result! And £140 cashback tracked!
#33
Who did you move to if you don't mind me asking?
#34
bt again.
#35
So they accepted you as a new customer? With all the new deals? Result.
#36
spammy
So they accepted you as a new customer? With all the new deals? Result.


I'm moving house. So new account.
#37
My ex is currently paying for the BT services we have (phone and broadband) and I need to transfer this into my name.

If I sign up to BT as a new customer but with the existing phone number would this work, and would I receive new customer deals and cashback ??

Has anyone tried this before ? - I need to transfer into my name anyway, so trying to work out a way to save money too.

Thanks in advance
#38
is this offer over ? no mention of any master card

Edited By: fisi22 on Oct 15, 2016 19:21
1 Like #39
Looks like no MC and now £10.99 a month, so I'd say yes: expired.
#40
Well I joined BT last year on the Sainsburys £100 voucher + Quidco cashback of £190. I got the cashback and voucher (which i still havent spent) and I have had pretty good experience. I did have issues setting up the direct debit but I think that was more my bank had issues than BT. Fibre has gone down a couple of times, but then again my neighbours were also effected and it was sorted within 48 hours. I paid the line rental up front and i think it went up earlier this year so saved more there. And the 38Mbps went up to 52Mbps and I am charged ~£12 instead of £10 but thats ok. Steam downloads at max 6.4MB/s (6.4x8 is very close to the stated 52mpbs advertised speed). I am also on 321 PAYG Sim Only and the BT Openzone access whilst out and about is really good. £5 credit lasts me 3 months as I dont really make that many calls, and when i get home, everyone else has unlimited minutes. BT Sport 1 is a bonus - watched a few arsenal games on it so its ok. So have to admit I have loved the last 11 months of blazing fast internet and not much downtime.

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