BT January Sale upto 1/3 off for New customers + £125 BT reward card + possible £60 cashback. Unlimited 52mb fibre broadband + line rental = £29.99 per month was £39.99 - HotUKDeals
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BT January Sale upto 1/3 off for New customers + £125 BT reward card + possible £60 cashback. Unlimited 52mb fibre broadband + line rental = £29.99 per month was £39.99

£0.00 @ BT Broadband
BT January Sale is on despite it being December Upto a third off broadband prices for new customers + £125 BT reward card. If you go through topcashback, there's a possible £60 cashback I've go… Read More
dougrobbins78 Avatar
6m, 3w agoFound 6 months, 3 weeks ago
BT January Sale is on despite it being December

Upto a third off broadband prices for new customers + £125 BT reward card. If you go through topcashback, there's a possible £60 cashback

I've gone for Unlimited Infinity 1 for £29.99 a month (was £39.99). Includes the £18.99 line rental with weekend calls thrown in so it's 52mb fibre for £11 a month

There's a £59.99 setup fee

BT £125 reward card is not subject to credit status but you need to apply for it after your broadband is installed. Can then be spent anywhere that accepts MasterCard

This Sale is the same prices they had for Black Friday weekend.

Sale ends 31st January

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(1)
6 Likes
£59 setup fee is only thing stopping me from ordering

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1 Like #1
There are also packages with Tv and/or sim only deals should you wish and varying levels of cashback associated with each one

I've only mentioned topcashback as I don't use Quidco at all due to repeated poor performance

Edited By: dougrobbins78 on Dec 28, 2016 00:45
1 Like #2
One more thing; there's now an option to go for self installation if you're getting Infinity 1. BT are trialling it

It's free as opposed to £49 engineer install

I would strongly recommend against it. It's designed to save BT money. It also means you have to install micro filters around the house as the engineer won't install a fibre faceplate for your phone socket

Be warned it's a false economy. Save £49 and get stuck with slow speeds you pay monthly for. Not worth it.
#3
I have 52mb Internet, middle TV package (with the discoveries, etc), land-line, line rental and 20gb/unlmt texts and calls mobile for £48 a month. Much better deal than this and I didn't need to be a new customer.
#4
soulfulreflec
I have 52mb Internet, middle TV package (with the discoveries, etc), land-line, line rental and 20gb/unlmt texts and calls mobile for £48 a month. Much better deal than this and I didn't need to be a new customer.

Not Necessarily. The exact same package as yours but with 4gb mobile data instead of your 20gb costs £49.99 per month with the current deal

With £125 reward card that brings it down to £39.99 per month making it cheaper than your deal

Furthermore, with the sale, should people want the top package with HD it's only £2 more than the mid package
6 Likes #5
£59 setup fee is only thing stopping me from ordering
#6
dougrobbins78
One more thing; there's now an option to go for self installation if you're getting Infinity 1. BT are trialling it
It's free as opposed to £49 engineer install
I would strongly recommend against it. It's designed to save BT money. It also means you have to install micro filters around the house as the engineer won't install a fibre faceplate for your phone socket
Be warned it's a false economy. Save £49 and get stuck with slow speeds you pay monthly for. Not worth it.
I currently have fibre with EE. If i select self install is it just the router I will need? I have had openreach out to install the faceplate onto my bt box previously
#7
Still yet to get broadband connection from BT's blackfriday deal, over 2 weeks without internet at home. "Order stuck on the system" "backlog of orders" and various other excuses...
#8
I'm currently out of contract with standard Sky broadband our speed is terrible lucky if we get over 5mbps

Rang Sky and they quoted me the standard fibre price of £37



Edited By: bettz1 on Dec 28, 2016 01:53
#9
Standi
dougrobbins78
One more thing; there's now an option to go for self installation if you're getting Infinity 1. BT are trialling it
It's free as opposed to £49 engineer install
I would strongly recommend against it. It's designed to save BT money. It also means you have to install micro filters around the house as the engineer won't install a fibre faceplate for your phone socket
Be warned it's a false economy. Save £49 and get stuck with slow speeds you pay monthly for. Not worth it.
I currently have fibre with EE. If i select self install is it just the router I will need? I have had openreach out to install the faceplate onto my bt box previously


..also interested in this, I've taken over property that
had fibre already, assuming the faceplate is in already
1 Like #10
bettz1
I'm currently out of contract with standard Sky broadband our speed is terrible lucky if we get over 5mbps
Rang Sky and they quoted me the standard fibre price of £37

Yep exactly same here. I'm out of contract on normal sky broadband and got offered a crap retention deal. To be fair I get 10-12mbps buts it's unreliable and struggling with anything 4K

I've gone for the deal I mentioned in the deal description. If cashback successful (I've always had luck with topcashback) and after BT reward card, phone and 52 mb fibre worked out to £19.50 a month.

That's £19.50 a month INCLUDING the £60 setup fee

No brainer considering you'd be paying almost double for 18mb standard broadband (or 5mb in your case :D) with Sky



Edited By: dougrobbins78 on Dec 28, 2016 02:13
#11
Standi
dougrobbins78
One more thing; there's now an option to go for self installation if you're getting Infinity 1. BT are trialling it
It's free as opposed to £49 engineer install
I would strongly recommend against it. It's designed to save BT money. It also means you have to install micro filters around the house as the engineer won't install a fibre faceplate for your phone socket
Be warned it's a false economy. Save £49 and get stuck with slow speeds you pay monthly for. Not worth it.
I currently have fibre with EE. If i select self install is it just the router I will need? I have had openreach out to install the faceplate onto my bt box previously

That's fine. They'll send you the home hub router (for the bargain delivery price off £9.99(!)) and you can install the router quite easily
#12
dannysmith43
Standi
dougrobbins78
One more thing; there's now an option to go for self installation if you're getting Infinity 1. BT are trialling it
It's free as opposed to £49 engineer install
I would strongly recommend against it. It's designed to save BT money. It also means you have to install micro filters around the house as the engineer won't install a fibre faceplate for your phone socket
Be warned it's a false economy. Save £49 and get stuck with slow speeds you pay monthly for. Not worth it.
I currently have fibre with EE. If i select self install is it just the router I will need? I have had openreach out to install the faceplate onto my bt box previously

..also interested in this, I've taken over property that
had fibre already, assuming the faceplate is in already

This is slightly trickier than Standi's scenario. Essentially, yes, the main purpose of the engineer will be to fit a fibre faceplate on the master socket in your house

But the engineer visit also means he/she goes to the BT street cabinet and configures it for fibre. It's hard to say if this would have been done on your street cabinet simply because the property previously had fibre

I'd personally pay the £49. If you install it yourself and get low speeds as a result, it will be a nightmare (impossible) to rectify remotely with their Indian call centres (I'm half Sri Lankan and not being racist)


Edited By: dougrobbins78 on Dec 28, 2016 02:27
#13
Essentially the BT engineer install for fibre takes approx 3 hours.

So it's costing BT a lot more than £49 so they're trying to shift unsuspecting customers to self install to save money

They are trialling it on new Infinity 1 customers but I hope the trial fails.
#14
I've had BT for just over a month, was previously with Sky.
Sky speeds were 12mbps max and as low as 0.04mbps and it dropped out nearly every night at midnight.
BT speeds are mostly around 50mbps with no problems so far.

The £59.99 is for the tv and for switching you on at the exchange, it is extra if they have to come in to your house.

I applied for the £125 MasterCard a week after it was switched on and received it just under 2 weeks later.
TCB tracked at £105 and is pending.
#15
That was for Infinity 1 fibre but not full fibre, only to the exchange then copper to the house.
#16
Darzen
That was for Infinity 1 fibre but not full fibre, only to the exchange then copper to the house.

Great thanks so much for reporting back. I'm hoping to get reliable speeds as I've heard bad things about the customer services. Hopefully I'll get the 50mb like you and won't have to ever deal with them :D
#17
Good luck getting the mastercard!!!! and any problems you WILL have, will be dealt with in India. Awful company to deal with. Speeds exaggerated like all of them. Do not fall for it, there are better providers and better deals around. You will regret it !!!
1 Like #18
BT customer service is really dire so beware. They hide stuff in small print and will mislead you, so keep a record of anything they tell you, you will need it for trading standards, plus heaven help you should you want to leave them. Sky on the other hand has ok customer service in comparison, but their modem is the pits of ancient technology. They have a new modem but only give it to Q customers although you can buy it, even if the sales rep says you cant (didn't say they were great, just far better than BTs CS dept.
As for self install, do this, engineer will only plug it in, if its not full speed they can do line tests and if need be will send an engineer out to investigate after doing tests with you on the phone etc. At this point the engineer will nowadays fit a new baseplate negating the need for microfilters.
#19
BEWARE TCB did not pay out :( Some baloney about not being the last referrer. Turns out if the order number starts with Z6 then they don't payout for no apparent reason! After 6 years away I thought I'd give BT another chance but I've been royally ripped off!
#20
Jammy41007
BEWARE TCB did not pay out :( Some baloney about not being the last referrer. Turns out if the order number starts with Z6 then they don't payout for no apparent reason! After 6 years away I thought I'd give BT another chance but I've been royally ripped off!

That means you possibly did not clear your cookies before making the BT online purchase. Last referrer means another site with a link to bt.com you clicked through to claimed the referral commission that topcashback would have split with you

Often it is because you clicked from google or even Hot Deaks UK to the merchant at some point. If you don't clear your cookies; that will still be on record and your claim be will be denied

It's unfair to always blame the cashback provider. I've never had a claim declined with tcb in over 100 transactions (touch wood)

Edited By: dougrobbins78 on Dec 28, 2016 03:53
#21
thomasleep
Good luck getting the mastercard!!!! and any problems you WILL have, will be dealt with in India. Awful company to deal with. Speeds exaggerated like all of them. Do not fall for it, there are better providers and better deals around. You will regret it !!!

I agree there seems to be consensus their customer service department is dire

However it's ludicrous to say you WILL experience problems. They have millions of customers and you're going off the couple hundred that have written in forums??!!

And also; two comments above yours is a comment about first hand experience of receiving the MasterCard two weeks after applying. Nothing to do with luck
#22
I may live to regret my words as I've not got bt installed yet :D

But I was merely making the point there's some awful sweeping generalisations being made that don't apply to everyone
#23
dougrobbins78
thomasleep
Good luck getting the mastercard!!!! and any problems you WILL have, will be dealt with in India. Awful company to deal with. Speeds exaggerated like all of them. Do not fall for it, there are better providers and better deals around. You will regret it !!!
I agree there seems to be consensus their customer service department is dire
However it's ludicrous to say you WILL experience problems. They have millions of customers and you're going off the couple hundred that have written in forums??!!
And also; two comments above yours is a comment about first hand experience of receiving the MasterCard two weeks after applying. Nothing to do with luck
WOW !!!2 out of how many? in this case 2 out of 3 so a 33.3% chance of not getting it, not good odds, also the customer service comments are valid the whole of it is outsourced and worse than useless
#24
thomasleep
dougrobbins78
thomasleep
Good luck getting the mastercard!!!! and any problems you WILL have, will be dealt with in India. Awful company to deal with. Speeds exaggerated like all of them. Do not fall for it, there are better providers and better deals around. You will regret it !!!
I agree there seems to be consensus their customer service department is dire
However it's ludicrous to say you WILL experience problems. They have millions of customers and you're going off the couple hundred that have written in forums??!!
And also; two comments above yours is a comment about first hand experience of receiving the MasterCard two weeks after applying. Nothing to do with luck
WOW !!!2 out of how many? in this case 2 out of 3 so a 33.3% chance of not getting it, not good odds, also the customer service comments are valid the whole of it is outsourced and worse than useless

Eh? I've no idea what you're on about

Get some sleep fella. You've just left a comment on another deal I just posted that's not making too much sense either :D

http://www.hotukdeals.com/deals/jd-sports-upto-50-off-sale-now-instore-online-2587578?p=29677764
#25
Try educating yourself instead of posting uninformed rubbish http://www.channel4.com/news/jd-sports-investigation
1 Like #26
thomasleep
Try educating yourself instead of posting uninformed rubbish http://www.channel4.com/news/jd-sports-investigation

Hahaha that genuinely made me laugh. Thanks for pointing out the plight of the JD sport worker who is not allowed to use their mobile phone at work

I'm surprised there's not a registered charity for them. There's a thought; set up a charity for it instead of leaving nonsensical comments on HUKD.
1 Like #27
dougrobbins78
thomasleep
Try educating yourself instead of posting uninformed rubbish http://www.channel4.com/news/jd-sports-investigation
Hahaha that genuinely made me laugh. Thanks for pointing out the plight of the JD sport worker who is not allowed to use their mobile phone at work
I'm surprised there's not a registered charity for them. There's a thought; set up a charity for it instead of leaving nonsensical comments on HUKD.
I would expect someone of your ilk to consider most of the world nonsensical, so you carry on in your little bubble :)
1 Like #28
Jammy41007
BEWARE TCB did not pay out :( Some baloney about not being the last referrer. Turns out if the order number starts with Z6 then they don't payout for no apparent reason! After 6 years away I thought I'd give BT another chance but I've been royally ripped off!


I don't know if this helps you but the Z6 reference is generated in a different part of the order because the order is placed online. If you look at your order on BT.com it should show an order number which starts with VOL this might be what TCB are looking for? If you can't get it from BT.com an advisor will be able to give you it. Hope that helps
1 Like #29
degsy123
BT customer service is really dire so beware. They hide stuff in small print and will mislead you, so keep a record of anything they tell you, you will need it for trading standards, plus heaven help you should you want to leave them. Sky on the other hand has ok customer service in comparison, but their modem is the pits of ancient technology. They have a new modem but only give it to Q customers although you can buy it, even if the sales rep says you cant (didn't say they were great, just far better than BTs CS dept.
As for self install, do this, engineer will only plug it in, if its not full speed they can do line tests and if need be will send an engineer out to investigate after doing tests with you on the phone etc. At this point the engineer will nowadays fit a new baseplate negating the need for microfilters.

Just to add balance, I've had infinity for many many years and have been impressed with it and BTs service. The speeds are consistently high, with no drop outs. On the occasions I have dealt with customer service, i.e. when negotiating a new contract, I always ask for any offers made to be noted on my account and this they do. When I ring back, doesn't matter who I talk to , the comments are there to see.
1 Like #30
dougrobbins78
thomasleep
Try educating yourself instead of posting uninformed rubbish http://www.channel4.com/news/jd-sports-investigation
Hahaha that genuinely made me laugh. Thanks for pointing out the plight of the JD sport worker who is not allowed to use their mobile phone at work

I'm surprised there's not a registered charity for them. There's a thought; set up a charity for it instead of leaving nonsensical comments on HUKD.

Mobile phones should be banned in the work place totally... The cost to industry in lost man hours must be massive.
1 Like #31
tom6195
£59 setup fee is only thing stopping me from ordering


Almost signed up with these and the top package only to have the "engineer " call on the installation date at 10mins after he should have been there to say he didn't have the right equipment. They had the order for three weeks at that point!

I cancelled the contract immediately and had to phone a further four times to make sure as i was getting emails telling me the engineer will now attend on a different day. The limited exposure i had really did not fill me with confidence.

People are pointing out that lots of people don't have any problems so BT must be good as the lucky few never need to contact them
#32
tom6195
£59 setup fee is only thing stopping me from ordering


Almost signed up with these and the top package only to have the "engineer " call on the installation date at 10mins after he should have been there to say he didn't have the right equipment. They had the order for three weeks at that point!

I cancelled the contract immediately and had to phone a further four times to make sure as i was getting emails telling me the engineer will now attend on a different day. The limited exposure i had really did not fill me with confidence.

People are pointing out that lots of people don't have any problems so BT must be good as the lucky few never need to contact them
#33
Good luck getting cashback. Just look at the negative comments on Quidco. Still waiting for mine. Cancelling as soon as I can.
#34
worst company ever still waiting for new installation from last 1 month . forget the customer service
#35
I have BT Sim plan. I suppose I will not be considered BT 'new customer' for this.. checking if by any chance it is not true
#36
I received my reward card after about 3 weeks. I've had 2 problems in 2 years - and one was after a thunderstorm so hardly preventable . Yes the Indian call centres are annoying, but they do have UK call centres too that I have spoken to in the past.
#37
dougrobbins78
Essentially the BT engineer install for fibre takes approx 3 hours.
So it's costing BT a lot more than £49 so they're trying to shift unsuspecting customers to self install to save money
They are trialling it on new Infinity 1 customers but I hope the trial fails.

I had a Fibre self-install in London, absolutely no problem and getting the full 52mbps of my Infinity 1 package.

I had a second fibre install in Scotland at my parent's house, who aren't getting the minimum speed guaranteed (but also not surprising - their ADSL2 speed was 1/4 of what they should have had). I spent 10 minutes on the online fault checker, it found a fault external to the house, and a nice BT engineer was dispatched. I then got a call from the call centre to schedule a second engineer visit to get access to our property.

Save your £50 and go self-install, as far as I can see there is absolutely no point in paying it, as even if it goes wrong there are tools which mean you don't need to speak to anyone to get the fault fixed!
1 Like #38
thomasleep
Good luck getting the mastercard!!!! and any problems you WILL have, will be dealt with in India. Awful company to deal with. Speeds exaggerated like all of them. Do not fall for it, there are better providers and better deals around. You will regret it !!!


Who are the better providers available to everyone? I get 330mbs FTTP and consistent connection and close to full speed. I was with Virgin before and they were very poor, their customer services are worse than BTS.
1 Like #39
Hum, I'm still waiting for the £125 gift card from their last January sign up offer. . .
1 Like #40
After 8 years with TalkTalk decided in November to switch to BT. Since then, my activation date has been delayed 4 times. Customer service has been appalling so far and they blame Openreach for everything. So after almost 2 months from placing the order my activation should go live on 30 december. Regret switching now but after reward card and finger crossed, quidco, i should pay about half the price compared with TalkTalk.

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