BT Retail - new line installation offer: £29.99 (save £95) - HotUKDeals
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BT Retail - new line installation offer: £29.99 (save £95)

£29.99 @ BT (British Telecom)
BT are offering to install new lines for £29.99 until the end of June 2008 - a saving of £95 - as long as you agree to an 18 month contract with them Please note, you need to call them (try 0800 80… Read More
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9y, 2m agoFound 9 years, 2 months ago
BT are offering to install new lines for £29.99 until the end of June 2008 - a saving of £95 - as long as you agree to an 18 month contract with them

Please note, you need to call them (try 0800 800 150) and specifically ask for this deal.. - its not available online

Regards
Sunil
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#1
Full details are here but it basically says:

This Special Offer is available to eligible residential customers between 22nd April 2008 until 30th June 2008 (inclusive) who agree to take Unlimited Weekend Plan, Unlimited Evening & Weekend Plan or Unlimited Anytime Plan for a minimum period of 18 months. Customers taking this Special Offer will receive a discount of £95.00Inc. VAT off our current standard new line connection price of £124.99Inc. VAT.

Calling Plan monthly charges including line rental are: Unlimited Weekend Plan £10.50* Inc. VAT Unlimited Evening & Weekend Plan £13.20* Inc. VAT Unlimited Anytime Plan £16.45* Inc. VAT

The saving will be shown under the Rental Charges section of your bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.Customers taking this Special Offer must remain on a Calling Plan for 18 months from the date of purchase.

Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75inc. VAT per month) left in the 18 month minimum period.

The Special Offer is only available to residential customers on: Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, Unlimited Anytime Plan BT Working Together (for residential lines) BT Working Together Talk (for residential lines) BT Pay&Call Service is provided under the Conditions for BT Telephony Services and the additional conditions set out below:
1. BT Together - Local Calls Option, BT Working Together, BT Working Together Talk, are no longer available for new supply, so existing customers taking this special offer will not be able to return to these packages.
2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or inclusive calls per month if you are billed monthly.
3. Customers can only apply for this special offer once in any 18 month period.
4. Customers may upgrade their Calling Plan but they may not downgrade within the minimum period
5. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum period.
6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.
7. At the end of the minimum period customers will continue to pay their Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum period may do so by contacting BT.
8. Customers who are still in term with some other residential offers are excluded from this Special Offer.
9. BT reserves the right to withdraw this Special Offer at any time.
10. All prices are subject to change.
* For customers who have paper-free billing (otherwise add £1.25 inc. VAT) and pay by direct debit or monthly payment plan.
If you do not pay by direct debit or monthly payment plan you will be charged a payment processing fee of £1.50inc. VAT per month or £4.50inc. VAT for every three month period by BT Payment Services Limited, a wholly owned subsidiary of BT. This fee will be deducted from any money paid before any payment is allocated against charges for your service. All amounts due which are not paid by direct debit or monthly payment plan will be collected by BT Payments Services Limited.


Regards
Sunil
#2
do you think this would include a second line?
1 Like #3
umanga
do you think this would include a second line?


The offer states:

Customers can only apply for this special offer once in any 18 month period.


I don't think they will care if its a brand new BT customer or an existing BT customer fitting a 2nd line line..

Regards
Sunil
#4
Thanks for this Sunil.

Does anyone know if this deal will definitely include a new telephone cable from the pole to your house? and not just some splitting of it to carry 2 lines.

The reason I ask is because I have a very old cable from me to the telegraph pole and I get poor broadband speed despite not being that far from the exchange. My internal wiring is very good and although the problem could be elsewhere between me and the exchange, it might well be this very old cable is part of the problem.

Also, I believe if you order a new line stating it is required for broadband the engineer is supposed to do what they can to ensure the line you get is low noise so I might see some improvement there too.
If there was a hope of some of getting some improvement by doing this I will order it and then cancel the old Iine.

Any ideas anyone?

Mike
#5
mikey808
Does anyone know if this deal will definitely include a new telephone cable from the pole to your house? and not just some splitting of it to carry 2 lines.

I think that all depends on your existing BT wiring and where you want the new line/master socket to be installed.

I have 2 BT lines using the 'same cable' to the telegraph pole - however, they both have very different ADSL speeds as the telegraph pole itself is fed by 2 different copper cables from the telephone exchange and each of my lines is 'attached' to a copper pair from a different cable.

Regards
Sunil
#6
Many thanks for the reply Sunil.

That's very useful information. Much appreciated as I know you are very experienced on this subject.
I think I will give it a shot.

Definitely a Very Hot Deal, and a "cut" above the half price line installation deals they usually offer.


Mike
#7
Very good deal, hot, hot.
#8
Hmmm. I actually called BT on Tuesday to arrange a new install for the house I'm moving into next week and this offer wasn't mentioned at all (even though it was April 22nd as stated above) :roll:

That said, I can't guarantee that I'll be there for more than 12 months, so not really worth the risk of having to cough up a penalty for ending the contract early. I appreciate that the service has to be paid for, but it stung to pay the £125 :-(
#9
Or alternatively, if you are considering installing Sky, you can have a BT line installed FREE by Sky.

You'll need to push them, but that was the deal they offered me to stop me leaving and going to Virgin Media.
#10
BT people are desperate. that's the reason why they are doing this
#11
duffydj
BT people are desperate. that's the reason why they are doing this


?

i think you will find that bt retail still own %75 of all the landline customers :roll:
#12
I have a BT line already but my work pay for it. I will be leaving that company and need to start paying for it myself. Will they class this as a 'new line'?
#13
Thats a very good discount, their original price was just too excessive!
#14
Good Deal if you are sure you will be there for 18 months, wonder what the penalty is if you arent?
#15
stphnstevey
I have a BT line already but my work pay for it. I will be leaving that company and need to start paying for it myself. Will they class this as a 'new line'?


Shouldn't do as there is already one in there would be a reconnect.
#16
This might suit my dad as he was hoping to move from Virgin Media cable to go Freeview and TalkTalk but was put off by the install charge to BT for his phone and broadband.

Anyone know what his total package charge would be with anytime free landline calls and a very basic broadband service - as that is what he has with Virgin Media at the moment and is costing him £42 a month.

Seems to me that if you don't want all the TV channels then having a telephone line rather than cable is the way to go to give you freedom to choose your supplier. I guess he could alternatively switch to Sky for a 12-month tie in, but I have read reports that sometimes they don't cough up on the free BT install after they have said they will.

Christine
#17
u have to make 30 nchargeable calls whereas i never use the house phone so no good to me! boo hoo
#18
mikey808;1959637
Thanks for this Sunil.

Does anyone know if this deal will definitely include a new telephone cable from the pole to your house? and not just some splitting of it to carry 2 lines.

The reason I ask is because I have a very old cable from me to the telegraph pole and I get poor broadband speed despite not being that far from the exchange. My internal wiring is very good and although the problem could be elsewhere between me and the exchange, it might well be this very old cable is part of the problem.

Also, I believe if you order a new line stating it is required for broadband the engineer is supposed to do what they can to ensure the line you get is low noise so I might see some improvement there too.
If there was a hope of some of getting some improvement by doing this I will order it and then cancel the old Iine.

Any ideas anyone?

Mike

Afraid not Mike, The engineer is under no obligation (at the moment) to check the line attenuation. All the OMI (one man installer) will do is provide a line to the house that is free of any earth or battery contact. The older 2 core cable (if in good condition) is actually better for ADSL than the newer stuff (it's thicker copper), and again if you have an existing wire like this up that is defect free the engineer is unlikely to change it. Just because you are a short distance from your exchnage does not mean that the cable will take a short way, in some exchanges it can be 500m+ of cable before it even leaves the exchange.
#19
Forgot to say that is you are going to take up this offer, and you don't like the location of your master socket, rip it ut before the engineer comes. The engineer should (depending on job type) fit a socket at the point of entry and a socket where you choose (that howver will chnage in the future, and you will only get one at point of entry and have to pay for the priviledge of having the extension where you want it).
#20
hi

this is a fantastic offer, my boyfriend ordered a new bt installation last night and paid £125. i seen this deal about an hour ago and phoned, after talking to various people most of whom were not aware of this deal i eventually got through to someone who did. she cancelled the original order and set up a new one for £29.99:-D we are so happy at this massive saving.

the phone number i got through on was 0808 100 2425 - ask as soon as they answer your call if they know about the deal if not, hang up immediately and keep phoning til you get someone who knows about it.

some of them said it was only for cable customers coming back to bt but this is not true

keep at it its well worth it

cheers for posting it
#21
dragon2611
Shouldn't do as there is already one in there would be a reconnect.



as long as the current one is not in your name just get it cut off then place an order for a new installation
#22
In the past they were stroppy with a similar offer and declined to grant it for my second line. However, they accepted it in my gfs name and we swapped it over to the same bill at the end of the four or six months they held you to then (May 2003).
#23
everydayisxmas
This might suit my dad as he was hoping to move from Virgin Media cable to go Freeview and TalkTalk but was put off by the install charge to BT for his phone and broadband.

Anyone know what his total package charge would be with anytime free landline calls and a very basic broadband service - as that is what he has with Virgin Media at the moment and is costing him £42 a month.


BT charge £16.45 for anytime landline calls and line rental. You can get a decent ADSL provider for less than £25.. o2 has a decent package for £12.50 if they provide service in that area, while the cheapest BT Broadband package is <£16/month

Regards
Sunil
#24
Chester Tay
Good Deal if you are sure you will be there for 18 months, wonder what the penalty is if you arent?


As I included in post 2:

Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75inc. VAT per month) left in the 18 month minimum period.

However:

6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.

.. instead of paying the cancellation charge.

Regards
Sunil
#25
i dont know why people bother with a house phone these days

£13 or whatever a month standing charge
£££ install fee

i had a sony k850i 300mins £10 a month

far better deal

i just refuse to pay a standing charge
#26
Paddy_o_furniture;1961894
Forgot to say that is you are going to take up this offer, and you don't like the location of your master socket, rip it ut before the engineer comes. The engineer should (depending on job type) fit a socket at the point of entry and a socket where you choose (that howver will chnage in the future, and you will only get one at point of entry and have to pay for the priviledge of having the extension where you want it).

Wrong information
The way things will work will depend on point of entry, if the telegraph pole is at the front of the house you will get the cable in at the front of the house upstairs or down your choice. this method of provision is now in use on certain provision jobs. You will get a master socket upto 3 meters from the point of entry, at the moment you can have an extension run from this socket on the same floor at no extra charge, you can be charged more for the extension if it is to go on a different floor level. to advise for the cable to be ripped out is not a good bit of advice, your service provider Bt or non Bt should ask questions about what you have and haven't got, if you already have wiring in the house it should be brought to the new standards (master socket within 3 meters) and one extension off it. Once the new process comes in you will be charged depending on where you want your socket but still have the master at 3 meters. Hope this clears it up a little
#27
great deal...could be moving from virgin for this, cheers op.
#28
danmem;1963454
Wrong information
The way things will work will depend on point of entry, if the telegraph pole is at the front of the house you will get the cable in at the front of the house upstairs or down your choice. this method of provision is now in use on certain provision jobs. You will get a master socket upto 3 meters from the point of entry, at the moment you can have an extension run from this socket on the same floor at no extra charge, you can be charged more for the extension if it is to go on a different floor level. to advise for the cable to be ripped out is not a good bit of advice, your service provider Bt or non Bt should ask questions about what you have and haven't got, if you already have wiring in the house it should be brought to the new standards (master socket within 3 meters) and one extension off it. Once the new process comes in you will be charged depending on where you want your socket but still have the master at 3 meters. Hope this clears it up a little


Is that basically what I said? All jobs don't come out as WLR3 yet anyway, No won't ask questions, they have no idea what is in situ, the charge is for a provision whether a line is there or not. I'm a CSE, I forgot the 3m rule in my post, but you can at the moment have an extension where you want.
#29
The number you need to call to take this offer up is 01324452696, and you need to ask for the deal, they will not proactivly offer you it. It applies to all lines, including brand new lines and additional lines.

Chester Tay:
Good Deal if you are sure you will be there for 18 months, wonder what the penalty is if you arent?
As I included in post 2:

Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75inc. VAT per month) left in the 18 month minimum period.

However:

6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.

.. instead of paying the cancellation charge.

Regards
Sunil


For cancelling whilst in contract you will be held for the remaining length of the contact, to the maximum of £70
#30
After sleeping on it, I decided to take a chance that I'll be in my new home for the 18 month period and gave them a call this morning. £95 is far to good a saving to worry about what will happen in a years time!!

As experienced by others, I was initially fobbed off and even told it was an online only deal. Told him about this site and then offered to give him the link to the .pdf on their own serviceview site, at which point he put me on hold, came back a minute later and confirmed the offer :thumbsup:

My original installation has bee cancelled, a new one set up and I've saved enough money to buy Rock Band :w00t:

There have been many great deal on HUKD, but for me, this is the best yet. Fantastic post OP - many thanks. Heat and rep of course ;-)
banned#31
Shonk
i dont know why people bother with a house phone these days


Broadband...

Sky box...

Home security system...

Lifecall... (click here for funny video)
#32
I've tried to get this offer several times, got through to various stages, but every time they've said this offer is only for people moving from a cable plan:?.I'll try again in a couple of days when they may be more aware of the deal?
#33
Great heat and rep added.

I am moving home TOMORROW.

Called BT about a month ago was told all was fine with the line in the house just give them 2 weeks notice to transfer it all across.

Called 2 weeks ago and was told £125 connection fee - I told them where they could stick there fees.

Since calmed down and was going to call them today anyway and foot the bill.

Saw this called BT, spoke to the home moves depart, they passed me to the broadband home moves, They didn't know anything about it so read her the address of the PDF, she read this and passed me through to the options department.

Explained it to them, she put me on hold for 10 minutes came back and explained that it was ONLY for new customers or people returning to BT from cable ect and then they will only be offered it IF they kicked off about the £125 charge.

She then added that since I had SEEN the offer and that I was unhappy with the charge she would have to honour it.

Added to this, she dropped my broadband monthly fee by £2, informed me that option 1 on the broadband is going upto 6gb per month limit (from 5) as of 1 may, is sending me a new home hub phone (I never had one with my home hub) AND has given my the vision box free with only a £10 connection charge (instead of £30)

All in all a good phone call even though I spent over an hour on the phone to her.

I called the freephone number 0800 800 150 and was put through to the options team and spoke to a girl called Victoria
#34
ok i have recently moved out of my mums where i pay for the phone line, i moved out about a month ago with my girlfreind. but couldnt afford the 125 to move the phone line to the new place.
so im still paying for it at my mums, can i get the line moved to my new house for 29.99 or would it be better to cancle the line and then start a new one?

please help thanks :)
#35
Paddy_o_furniture
Is that basically what I said? All jobs don't come out as WLR3 yet anyway, No won't ask questions, they have no idea what is in situ, the charge is for a provision whether a line is there or not. I'm a CSE, I forgot the 3m rule in my post, but you can at the moment have an extension where you want.


A couple of things. Yes there is the 3m rule, but like you said, that basically means a socket where the line goes internal to the building (esp. if it enters above a door, as it is about 1.8m from where it enters to the ground).

Ripping out your current wiring is surely what you need to do if you want the sockets somewhere different to where they are now, as you are paying for the new sockets to be fitted and if the engineer saw anything he could use, he would and if you are not aware of what you have paid for, then his easy solution would be implimented.

Third, I had a new line installed last week.
Under the "if you don't ask, you don't get" banner, who should I complain to, to get my price reduced. (I signed up to the half price offer (44/07) which runs for another 2 weeks anyway.
#36
My daughter moves house next week (Monday) and last week phoned to tell BT. They charged her £124.99 for the privelege.

Just seen this offer and have advised her to phone up and ask for this deal but when I click on the link it doesn't take me to anything that mentions this deal.

Can someone please let me have the correct link so we have something concrete to argue with.

Many thanks
#37
sylwright
My daughter moves house next week (Monday) and last week phoned to tell BT. They charged her £124.99 for the privelege.

Just seen this offer and have advised her to phone up and ask for this deal but when I click on the link it doesn't take me to anything that mentions this deal.

Can someone please let me have the correct link so we have something concrete to argue with.


You want the link given in my 2nd post..

Regards
Sunil
#38
I've been looking to get a BT line as i won't to Hook up to Sky HD but £124 is a bit much to get reconnected but £29.99 is all good:-D
#39
Paddy_o_furniture
Afraid not Mike, The engineer is under no obligation (at the moment) to check the line attenuation. All the OMI (one man installer) will do is provide a line to the house that is free of any earth or battery contact. The older 2 core cable (if in good condition) is actually better for ADSL than the newer stuff (it's thicker copper), and again if you have an existing wire like this up that is defect free the engineer is unlikely to change it. Just because you are a short distance from your exchnage does not mean that the cable will take a short way, in some exchanges it can be 500m+ of cable before it even leaves the exchange.


Paddy_o_furniture, many thanks for this very useful information.

Cheers, Mike
#40
I've tried ringing twice on the 01324452696 number and they keep telling me it's only for people moving from cable. I've told them that it doesn't mention that at all on their site, but they 'apparently check' and say that on their system it's only for cable customers! Apparently they can't check the pdf listed - only their system. COMPUTER SAYS NO! :? Oh well...

Let me know if you have any better luck (oh yes I was asking for a 2nd line installation).

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