BT Unlimited broadband and basic calls tailored package - HotUKDeals
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If you go on the BT website, the cheapest you can get unlimited broadband is £28 (with their phone deal- package 3), or £25.60 for just the broadband.

I didn't want a complex package, all I wanted was a basic phone line with unlimited internet access. Seemed simple enough, but had no way of selecting this without extortionate charges on the BT website (and the little person on the chat told me it was that or nothing). When I called to explain what I wanted (and that I could get the unlimited bit for £15 from Sky), they said they had other deals that weren't on their website.

The package they offered me, tailored to my needs is as follows:-

Unlimited Broadband, with access to wifi broadband out and about.
Free weekend AND evening calls to landlines etc (with caller ID, answering machine etc)
Free BT home hub AND telephone.

All of this is only £10, and is on a 18 month contract. They said it was a special offer (and is usually £23), so if you want something like this, I'd call quick.

I also paid my 12 month line rental up front and saved quite a few pounds by doing this also. It essentially means all you are paying out monthly is £10, which is a fantastic deal.

The next cheapest I could find was through Sky, and it didn't offer all the other little extras.

After being bitterly disappointed by Virgin Media (and nearly ending up in court), having rubbish service from TalkTalk, being cut off and messed about by Sky, and having a nightmare on AOL, this was so much easier to set up, and seems a lot better deal in comparison to everywhere else.
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#1
do you have contact details please
banned#2
pretty much what virgin charges but VM is much faster.
#3
Royt49: Call their free number (0800 800 150)

I was with Virgin Media for two years (at two diff locations, and two accounts), in their cable zone, and it was the most unreliable, slowest, most rubbish service that I have ever ever had. And they won't let you end your contract very easily, and you can never speak to someone about your problems (well someone who isn't reading a script and asking you to "unplug your modem"- particularly frustrating when they forgot to send us one first time round, there was no one who understood anything other than the phrase "my internet is down"). In my last 10 month stint, I had 14 engineers come out to try and fix the problem, and none were able to. They were WAY more expensive, and I was on their basic package. They continued to charge me long after I had cancelled my service, and fined me because I cancelled my direct debit (when they had instructed me to do so themselves).

This BT deal is by far better. And I know from recommendation that it is reliable. If you live in an area where you are somewhat out of the city, this is a great deal, as with all providers, the speed is about the same.
#4
royt49
do you have contact details please
0800 800 150
#5
do you have contact details please
banned#6
beckylt
Royt49: Call their free number (0800 800 150)

I was with Virgin Media for two years (at two diff locations, and two accounts), in their cable zone, and it was the most unreliable, slowest, most rubbish service that I have ever ever had. And they won't let you end your contract very easily, and you can never speak to someone about your problems (well someone who isn't reading a script and asking you to "unplug your modem"- particularly frustrating when they forgot to send us one first time round, there was no one who understood anything other than the phrase "my internet is down"). In my last 10 month stint, I had 14 engineers come out to try and fix the problem, and none were able to. They were WAY more expensive, and I was on their basic package. They continued to charge me long after I had cancelled my service, and fined me because I cancelled my direct debit (when they had instructed me to do so themselves).

This BT deal is by far better. And I know from recommendation that it is reliable. If you live in an area where you are somewhat out of the city, this is a great deal, as with all providers, the speed is about the same.

you were getting ripped off then if paying more than £20 for the basic package.

I pay VM £19.99 for 10mb BB, phone rental and talk weekends call package. CS is always excellent imho and the advertised speeds are spot on unlike BT who are always conning people with their advertised speeds which barely anyone can get.
#7
When they say it's unlimited it's not as I was talking to bt the other day about some calls I was gettinf=g but im not with bt, but she said why not come back to us, I said are you sure the bb is true unlimited she said well t's 300gb a month.
#8
That's the same price then as BT, only Virgin is useless in most parts of the country. The technician even admitted that to me! I was on 50mb internet supposedly with them, but only ever got max 5 in both areas, appalling. Hopefully you're the lucky one! But, for anyone outside of their cable area, their prices are high. After all the hassel I had with them, I wouldn't go back to them even if they were paying me. In areas which aren't cities, the max you get is pretty much the same over every network.
csiman
beckylt
Royt49: Call their free number (0800 800 150)

I was with Virgin Media for two years (at two diff locations, and two accounts), in their cable zone, and it was the most unreliable, slowest, most rubbish service that I have ever ever had. And they won't let you end your contract very easily, and you can never speak to someone about your problems (well someone who isn't reading a script and asking you to "unplug your modem"- particularly frustrating when they forgot to send us one first time round, there was no one who understood anything other than the phrase "my internet is down"). In my last 10 month stint, I had 14 engineers come out to try and fix the problem, and none were able to. They were WAY more expensive, and I was on their basic package. They continued to charge me long after I had cancelled my service, and fined me because I cancelled my direct debit (when they had instructed me to do so themselves).

This BT deal is by far better. And I know from recommendation that it is reliable. If you live in an area where you are somewhat out of the city, this is a great deal, as with all providers, the speed is about the same.

you were getting ripped off then if paying more than £20 for the basic package.

I pay VM £19.99 for 10mb BB, phone rental and talk weekends call package. CS is always excellent imho and the advertised speeds are spot on unlike BT who are always conning people with their advertised speeds which barely anyone can get.
#9
philmitchell
When they say it's unlimited it's not as I was talking to bt the other day about some calls I was gettinf=g but im not with bt, but she said why not come back to us, I said are you sure the bb is true unlimited she said well t's 300gb a month.


300gb is more than enough, and what I would consider a good 'fair usage' mark. The one before the "unlimited" package is 40gb, which, if you think about it, is tiny in comparison. So a great deal if you ask me. On the website, their 40gb package is more expensive than the one they gave me over the phone.
1 Like #10
Voted Cold as BT have the worst...customer... service... ever. I got disconnected through their mistake and it took weeks to be reconnected. I was also at a loss as i had to pay reconnection fees to get the broadband reinstated. I sent letters of complaint to which i had no response. The advisors on the phone blamed me for the problem and refused to help. Long story short, 10 months later OTELO (Subsidery of OFCOM) forced BT to reimburse my money and to allow me to change service provider with no penalty. Sorry it may be a good deal but BT do not deserve the buisness.
banned#11
beckylt
philmitchell
When they say it's unlimited it's not as I was talking to bt the other day about some calls I was gettinf=g but im not with bt, but she said why not come back to us, I said are you sure the bb is true unlimited she said well t's 300gb a month.


300gb is more than enough, and what I would consider a good 'fair usage' mark. The one before the "unlimited" package is 40gb, which, if you think about it, is tiny in comparison. So a great deal if you ask me. On the website, their 40gb package is more expensive than the one they gave me over the phone.


i use 300gig in about 3 days so its not `more than enough`.........sky is better as that is true unlimited and only £7.50 a month

Edited By: barrassyard on Jan 26, 2011 16:33
#12
barrassyard
beckylt
philmitchell
When they say it's unlimited it's not as I was talking to bt the other day about some calls I was gettinf=g but im not with bt, but she said why not come back to us, I said are you sure the bb is true unlimited she said well t's 300gb a month.


300gb is more than enough, and what I would consider a good 'fair usage' mark. The one before the "unlimited" package is 40gb, which, if you think about it, is tiny in comparison. So a great deal if you ask me. On the website, their 40gb package is more expensive than the one they gave me over the phone.


i use 300gig in about 3 days.........sky is better as that is true unlimited and only £7.50 a month


It's gone up to £12.50 if you have Sky, or £7.50 if you have a more elaborate package. But £15 if you don't have it. I don't have Sky as I don't use any channels other than the freebies anyway. It works out (as a new customer, without sky) £21.25 a month for everything.

300gb (you have to admit) is MASSIVE for a pretty standard user. Only if I was downloading and constantly on the internet could I ever get to that amount. We use it to stream daily, download music and other media, to play on 3 consoles, and we don't even make it to 40gb! A very small minority of people, such as yourself, would ever go over that limit. I'm impressed though that you manage it :P!
#13
Thats why I stick with sky as I download what I like and they say nothing and thats all I pay is £7.50. :D
#14
It isn't 300g... I have BT Unlimited Option 3 - but because I live in the sticks, I'm 11KM from the exchange and can only get a max of 512kbps (yes, thats HALF a meg).

I was backing up my datacentre server one month and went over 80G (that takes some going on 0.5meg ;) and got a letter from them warning me that if I went over 100G they would *cut* my speed to 1Meg. I felt like writing back asking them to please *cut* it to 1Meg :)
#15
I'm paying BT £42 a month for unlimited BB (only getting 6mb) and phone calls. Before I moved house I was getting same deal from Virgin for £23 and getting 12mb. Service is awful too, and last week we had over £400 of unlawful charges on our monthly bill........I won't go into the other disasters that have happened and all in only 2 months!!. They also took 8 weeks to connect us!!

Disaster of a company, and all they do is pass you from one person to the other. I feel ripped off and wish I could Virgin here :(



Edited By: Caz42 on Jan 26, 2011 16:42
#16
I think the OP did not mention monthly landline charges?
#17
i signed up to BT unlimited and a few weeks later got this email-

Dear Customer,
We emailed you recently to remind you about our Fair Usage Policy. Our records show that your broadband usage in January is now above 100GB.
In accordance with our Fair Usage Policy, and to protect the online experience for all our customers, we'll now be restricting your broadband speed at peak times only (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for a minimum of 30 days. We'll continue to restrict your speed and notify you by email as long as your monthly usage remains above 100GB.
Please note: your service isn't affected in any other way - we restrict only your speed, not your ability to upload and download.
For more information, please see our Fair Usage Policy. Or call 0800 707 6044, 8am-5pm, Monday-Friday.
Best wishes,
BT Total Broadband team


Apprently i should have recieved and email warning me at 80gb but i never did.

Also 5pm-12am??? more like all day long until about 2am
#18
capricornianz
I think the OP did not mention monthly landline charges?
There are no additional landline charges, bar the line rental, which I pay in advance anyway!
#19
beckylt
capricornianz
I think the OP did not mention monthly landline charges?
There are no additional landline charges, bar the line rental, which I pay in advance anyway


They don't let you pay the line rental in advance either if you are a new customer......company is a joke and cant wait to leave them in 16 months!
#20
I used to be a BTBroadband customer but poor customer service & awful technical support finished off by an extended period of slow speeds at peak times all eventually made me switch to a decent broadband provider. I'd never go back to BT for broadband.
#21
beckylt
capricornianz
I think the OP did not mention monthly landline charges?
There are no additional landline charges, bar the line rental, which I pay in advance anyway!


sorry, this is a bit confusing. the £10 doesn't include line rental. does it? you say there are no additional landline charges....how about if you make calls during the day? you only state free evening and weekend calls....
you also say free hub AND telephone...is that a free telephone?!

perhaps you could clarify exactly what the £10 gets you please....



Edited By: tightpants on Jan 26, 2011 18:02
1 Like #22
mac_d
I used to be a BTBroadband customer but poor customer service & awful technical support finished off by an extended period of slow speeds at peak times all eventually made me switch to a decent broadband provider. I'd never go back to BT for broadband.

Same hear, got 10 months left on my contract, they charge to end it about £8ish per month.
But speeds are very slow, customer service is terrible, when a good deal comes up I will be off, will bite the bullit and pay to end contract just to get rid.

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