CEX Offering 24 Month Warranty as Standard from 14/11/15 - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Just noticed from tomorrow that CEX will be offering a 24 month warranty on everything as standard

Warranty excludes consumables; you do not need to register the items
Deal Tags:
More From CeX:
Saddler34 Avatar
1y, 3w agoFound 1 year, 3 weeks ago
Options

Top Comments

(5)
23 Likes
Having worked at CeX before, the warranty is fine if you're sensible, and get's a bad rep for daft reasons. If someone buys a phone, then drops it a fortnight later and it no longer works, then you're not going to get a refund. That's not a warranty issue, but this doesn't seem to make sense to a large portion of the CeX customer base!

Also, to re-iterate the above users comment - CeX staff are treated awfully (both by upper management and customers). I worked at one for a few years, and it was (allegedly!) one of the better stores. Everyone does their best to make sure the products are working, but if you buy an item off a customer as (lets say) a 'B' grade and then the owners of said store can find a way to dock it down to a 'C' grade they take the difference directly out of your wage - this is why everyones so nervous about giving you the level you think an item deserves. On the reverse, the owners will 'up' the grade of an item once it's been bought in. Plus the customer base is about 10% people wanting to buy cool gadgets for cheap, and 90% crackheads trying to sell phones then spitting at you if you wont pay.
20 Likes
As a Cex employee, I have to make one thing very clear. 'We earn minimum wage and have to deal with ignorant people on a day to day basis. Cex employees always try their best to make the customer happy, if you ever find that one is disrespecting you, you can actually file a complaint through our We care page on our website.
Personally, I've only been there just over 8 months and I have; been threatened to be stabbed, beat up after work and many times, demanded to run an erran as a slave. A customer the other day noticed a cracked case, I asked him to grab another game from the shop floor whilst I get the discs. Without him actually asking "could I get it swapped?" He thought he was a tough lad and just stared at me angrily to reply "go get it for me, now!"

Yeah... You can see why sometimes we're like this, but I'm gonna defend Cex and say that 9/10 times, it's not our fault.

Anyway, 2 years warranty is a great introduction to our standards and you can always back up your receipt to your account (just in case anything goes wrong)
14 Likes
I used to work for these guys, in a pretty high up position. Prices are checked 8-10 hours every day across all its departments by a team in head office.

There is a reason their prices are high, they sell at that price. If they didn't, the price would go down. What kind of a lunatic business would look at their items selling healthily and think "You know what?, lets put the prices down"

Their console prices are stupidly high, £270 for a used PS4? you can get them new for £230 but yet, they still sell.
8 Likes
The druggies are gonna love this.
7 Likes
Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.

All Comments

(66) Jump to unreadPost a comment
Comments/page:
Page:
1 Like #1
Good to know, thanks for posting have some heat
#2
wow, excellent from cex!
#3
Nice
4 Likes #4
Wow, that makes buying a slightly overpriced older console there a much more tempting proposition.
#5
what exactly does cex warranty cover?
7 Likes #6
Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.
#7
I've been looking at getting iPad 4th gen for my kids as they are so much more sturdy than the airs.
They are 5 and 7 so a 2 year warranty sounds tempting plus they don't need brand new ones.
As I can't find them anywhere else for £240????
I guess I'll have to look into the warranty standards
#8
This is brilliant!! Have some heat
8 Likes #9
The druggies are gonna love this.
4 Likes #10
krisward7955
Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.


So buy the new item
#11
CeX is one of the best places from which to buy second-hand games.
1 Like #12
They were selling the iPhone 6S week after launch for £40 more than Apple, Apple had plenty of stock too.
1 Like #13
krisward7955
Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.

Cex workers are treated like scum by their management. Poor morale and ridiculous in-house prices are just the tip of the problem there. It's a wonder they're still operating. Guess there are too many desperate people out there.
2 Likes #14
Why do you think the clerks give a ****? The pricing is done internally. Cex is great for older games, you're a fool if you're waking in there for Fallout 4.
23 Likes #15
Having worked at CeX before, the warranty is fine if you're sensible, and get's a bad rep for daft reasons. If someone buys a phone, then drops it a fortnight later and it no longer works, then you're not going to get a refund. That's not a warranty issue, but this doesn't seem to make sense to a large portion of the CeX customer base!

Also, to re-iterate the above users comment - CeX staff are treated awfully (both by upper management and customers). I worked at one for a few years, and it was (allegedly!) one of the better stores. Everyone does their best to make sure the products are working, but if you buy an item off a customer as (lets say) a 'B' grade and then the owners of said store can find a way to dock it down to a 'C' grade they take the difference directly out of your wage - this is why everyones so nervous about giving you the level you think an item deserves. On the reverse, the owners will 'up' the grade of an item once it's been bought in. Plus the customer base is about 10% people wanting to buy cool gadgets for cheap, and 90% crackheads trying to sell phones then spitting at you if you wont pay.
1 Like #16
Youngy
They were selling the iPhone 6S week after launch for £40 more than Apple, Apple had plenty of stock too.

Their trade in prices (credit and cash in most cases) are pretty much the best around on most things so their prices will be higher to factor this in.


Edited By: teh arn on Nov 13, 2015 15:58
14 Likes #17
I used to work for these guys, in a pretty high up position. Prices are checked 8-10 hours every day across all its departments by a team in head office.

There is a reason their prices are high, they sell at that price. If they didn't, the price would go down. What kind of a lunatic business would look at their items selling healthily and think "You know what?, lets put the prices down"

Their console prices are stupidly high, £270 for a used PS4? you can get them new for £230 but yet, they still sell.
1 Like #18
They sell because people can trade their unwanted stuff in against stuff that they actually want. You can't do that in most other shops.

They are overpriced because being competitive would make it tough to make money when factoring in the above.

CEX have a clever and effective business model. But if you want reasonably priced used goods, it isn't the shop for you. That isn't what they deal in.

Edited By: satchef1 on Nov 13, 2015 16:58: Edit
#19
Ok my CV is not going to the CEX chumps then :p phewwww I was get all excited about dealing with crackheads as well.

Edited By: LocoMoFo9999 on Nov 13, 2015 17:08
1 Like #20
krisward7955
Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.

This is how they offer much better trade in prices for vouchers than for cash. So if you've traded something in, at the time you go for the voucher as it seems like a great deal. But then you go to spend the voucher and everything is overpriced. So it kind of averages out. If you go in and buy stuff with cash then you just need your head testing :)


Edited By: Joshimitsu91 on Nov 13, 2015 17:47
20 Likes #21
As a Cex employee, I have to make one thing very clear. 'We earn minimum wage and have to deal with ignorant people on a day to day basis. Cex employees always try their best to make the customer happy, if you ever find that one is disrespecting you, you can actually file a complaint through our We care page on our website.
Personally, I've only been there just over 8 months and I have; been threatened to be stabbed, beat up after work and many times, demanded to run an erran as a slave. A customer the other day noticed a cracked case, I asked him to grab another game from the shop floor whilst I get the discs. Without him actually asking "could I get it swapped?" He thought he was a tough lad and just stared at me angrily to reply "go get it for me, now!"

Yeah... You can see why sometimes we're like this, but I'm gonna defend Cex and say that 9/10 times, it's not our fault.

Anyway, 2 years warranty is a great introduction to our standards and you can always back up your receipt to your account (just in case anything goes wrong)
#22
feel sorry for the staff, 2 years of people coming back with issues/wanting a refund, i do not miss retail!!
#23
tsimehC
krisward7955
Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.
Cex workers are treated like scum by their management. Poor morale and ridiculous in-house prices are just the tip of the problem there. It's a wonder they're still operating. Guess there are too many desperate people out there.

The cex I've been to have very friendly staff and all enjoy their job. The only uniform they need to bring is their tag. Like every job out there if one doesn't like their job they can tell their boss to stick it and then leave. But its very hard to get a job these days.
#24
Joshimitsu91
krisward7955
Cex are ****. Do a price check on electrical stuff, half their prices are more than a new item. When you tell them they make out they don't have a clue. Complete retards. This might only be in my local shop, but even now they have 250gb SSD's for £80. That's even more than their website offers them for.
This is how they offer much better trade in prices for vouchers than for cash. So if you've traded something in, at the time you go for the voucher as it seems like a great deal. But then you go to spend the voucher and everything is overpriced. So it kind of averages out. If you go in and buy stuff with cash then you just need your head testing :)

I was going to say the same thing about Game. They offer less than Ce but at the same time sell for more than CEX. I understand this is because they sell the same item in shop as 2nd hand and as brand new so it's a tough game for them. They say they offer more for hardware than cex. I went to sell my iPhone 5 to them as they were offering £40 more but they said no cash! So I get voucher only. Went back to cex who not only had the cash for me but also agreed to match the price quoted by Game. I ended up buying g an ipad mini off cex in the end. Happy days. I've been a cex customer since they had their 1st store in rathbone place, London buying neo go games :)
#25
Have been buying and selling to Cex and in the last two years probably had vouchers up to £4,000. Yes the prices are high but the secret is to buy expensive newly released items and use the vouchers, then sell on. Bought Google glasses for £1,100, had a £680 Apple iwatch for one day
1 Like #26
LOL some people dont understand how it works. You sell them your c**p and you are not responsible for it any more. Do you know paypal now can charge you back within 6 months time (visa even longer)? Who will buy your stuff without warranty those days? It's easier to sell for cex and not to deal with bloody morons which will coming to you back. 2y warranty is very good news

When you count how much ebay&paypal charge you it's not as bad idea to sell to cex (even if they pay nothing). They pay low? its because your item is not attractive any more xD Nobody want it/will stay on ebay for ages xD. Deal with it.
#27
I've traded and bought from CEX, this is good news IMHO.
2 Likes #28
ShaniaTwain
Everyone does their best to make sure the products are working, but if you buy an item off a customer as (lets say) a 'B' grade and then the owners of said store can find a way to dock it down to a 'C' grade they take the difference directly out of your wage - this is why everyones so nervous about giving you the level you think an item deserves.
GTFOH!!!! Here the hell is this legal? can they remove money from your wages by law? That's actually worse than working for Sports Direct.
2 Likes #29
ShaniaTwain
Everyone does their best to make sure the products are working, but if you buy an item off a customer as (lets say) a 'B' grade and then the owners of said store can find a way to dock it down to a 'C' grade they take the difference directly out of your wage - this is why everyones so nervous about giving you the level you think an item deserves.

What sort of **** franchise store is this? I work for CeX (just had a staff meeting about this new 2 year warranty today), and we are encouraged to give the highest grade possible to make the customer happier and make a higher profit.

To everyone else: The exact terms and conditions for the warranty in the second year are yet to be announced - I was told we won't find out until the first year is up. In addition, no the clerks don't make up the prices, so please don't have a go at us when you find something cheaper elsewhere, it is all done internally and we can't change the prices, however we can beat trade-in prices.
#30
Have some Cex... Oops meant heat!
#31
Having visited many CEX stores I can say that the general staff are friendly enough however the management are usually the ones that treat every customers like they are about to rip the place off. Most of the store management are rude and have some sort of power complex thinking that they are important because you want to sell something, I am not surprised some customers get angry with the attitude of the management I have experienced and seen.

I will never visit one of these stores ever again and I sincerely hope that they all close down for good, which I expect to start seeing in the next 3 years.
#32
ShaniaTwain
Having worked at CeX before, the warranty is fine if you're sensible, and get's a bad rep for daft reasons. If someone buys a phone, then drops it a fortnight later and it no longer works, then you're not going to get a refund. That's not a warranty issue, but this doesn't seem to make sense to a large portion of the CeX customer base!Also, to re-iterate the above users comment - CeX staff are treated awfully (both by upper management and customers). I worked at one for a few years, and it was (allegedly!) one of the better stores. Everyone does their best to make sure the products are working, but if you buy an item off a customer as (lets say) a 'B' grade and then the owners of said store can find a way to dock it down to a 'C' grade they take the difference directly out of your wage - this is why everyones so nervous about giving you the level you think an item deserves. On the reverse, the owners will 'up' the grade of an item once it's been bought in. Plus the customer base is about 10% people wanting to buy cool gadgets for cheap, and 90% crackheads trying to sell phones then spitting at you if you wont pay.


Didn't know that about docking wages etc, bad news.
I do feel sorry for the staff, though I have been a bit stitched up by them on occasions, got some nice deals on others.
I would NEVER buy an item with a sealed battery in it, as from past experience the battery is on its last legs (iphones, iPads, kindles, etc), however something with a replaceable battery is fine (got an S5 there for £280 in traded in tat six months ago, been great, and no worries about battery).
Camden CEX is good to hang round on a Saturday afternoon, always see an argument or two (poor staff).
I am starting a charity for the staff, CEX Aid, please give generously.

Edited By: DonkeyKonk on Nov 13, 2015 23:00
#33
I find CPU prices pretty reasonable there so that's good to know. I mean currently my i7-4790K was from them. I always just buy vouchers at 80% rate then buy at Cex. E.g. the i7-4790k was going for around £200 second hand on eBay and like £240 brand new or something. It was £210 on Cex when I bought it so with vouchers at 80% rate I paid around £170 for it plus I got a 12 month warranty and next day royal mail special delivery too. Wouldn't have got that even if I paid £200 on eBay. Got my bro an i5 sandybridge for like £30 too after using vouchers. :)
1 Like #34
chuckley
ShaniaTwain
Everyone does their best to make sure the products are working, but if you buy an item off a customer as (lets say) a 'B' grade and then the owners of said store can find a way to dock it down to a 'C' grade they take the difference directly out of your wage - this is why everyones so nervous about giving you the level you think an item deserves.
GTFOH!!!! Here the hell is this legal? can they remove money from your wages by law? That's actually worse than working for Sports Direct.

Unless it's specifically written into the contract, no it is not legal to dock from pay for errors of judgement such as those described. Even then it is iffy. And even if that part of it was all above board, if docking pay would take you below the national minimum wage, I believe that would also be problematic - and since apparently they only pay the minimum wage, I think docking pay puts them on seriously dodgy ground.

It's possible they introduced something like that to prevent staff from going into business on their own (taking backhanders to grade higher, that sort of thing).
#35
Cex are a joke. Selling second hand items at rrp.
#36
I've been using Cex for years, always been friendly to them and they're always friendly back. They get a rap for their prices but it depends on the item: if they know an item will get a certain price due to its demand then they will sell it for that, as it would be daft if they didn't. Yes, iPhones are expensive there at launch; but the people selling get a good price for them. Down the line the prices can be good - for example at the moment you can get an A grade 128GB gold 6S or a 64GB gold 6S Plus for £640. That's less than Apple's price with a two year warranty, probably a launch week trade-in (so never been used) and you can trade your unwanted gadgets against it. They'll also let you haggle to some extent, depending on the store. They currently have the 38mm Apple Watch Sport for £190 and the Stainless Steel for £260. Big savings on the Apple price but with a longer warranty.

I think Cex get a bad rap unfairly. In all the years I've been trading things in and buying I've never had a single issue with them.

Treat people nicely and be respectful and they will usually treat you well.
2 Likes #37
Cex has 2 types of stores.
Corporate, owned and run by Cex
Franchise, owned and run by a private company.
The later are the rubbish ones to deal with.

I've spent £1,000s in there and never really had a problem. The odd time I've been a little annoyed but we all have bad days.

I just wish they graded all goods.
#38
I purchased a Amazon Fire tv today 13/11/2015 and I was given a 2 year warranty!!
#39
CEX's warranty doesn't count for much in my experience. My boyfriend bought a DSi from there and it was faulty (games would randomly freeze) and they wouldn't let him return it because the problem was intermittent and didn't show itself during the 15-minute test period. I had to video myself playing a game to catch it in the act, and I went back myself the next day. They begrudgingly gave me the refund but said I'd have to accept £10 less because the price had dropped by that much in the few days he'd had it. ****.

Edited By: HereKittyKitty on Nov 14, 2015 04:53
#40
Had major trouble with CEX in the past after they sold me 5 intermittently broken Xbox 360s in a row. Never again in my life will I buy second hand hardware.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Top of Page
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!