Christmas delivery promise @ VERY or get it free (Order up until 10pm 23rd December) - HotUKDeals
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Christmas delivery promise @ VERY or get it free (Order up until 10pm 23rd December)

£0.00 @ Very
Very are offering the delivery guarantee like next if it says delivery by the 24th and it isnt delivered then they will give you the product free. T&Cs and Product Exclusions T&Cs and Product E… Read More
lashestoheaven Avatar
4m, 1w agoFound 4 months, 1 week ago
Very are offering the delivery guarantee like next if it says delivery by the 24th and it isnt delivered then they will give you the product free.

T&Cs and Product Exclusions

T&Cs and Product Exclusions
The Christmas delivery promise applies to Qualifying Items ordered between 10am on Friday 16th December and 10pm on Friday 23rd December 2016 where an expected delivery date up to and including Saturday 24th December 2016 is given. Your expected delivery date will be noted on your confirmation email.

The Christmas delivery promise will be deemed to have been met if, on or before 24th December, a delivery or an attempted delivery is made in accordance with the delivery instructions, or the Qualifying Items are delivered to your chosen Collect+ location. It is your responsibility to check the opening times of your chosen Collect+ location.

If we fail to deliver, or attempt delivery as described above, we will credit you the cost of the applicable items, plus any delivery charge, by your original means of payment. Credits will be made by 31.01.17.

Qualifying Items are any items not excluded from the Christmas delivery promise. The items that are excluded are as follows:

Hatchimals and Retro Ninetendo;
Orders of 3 or more units of the same item;
Any orders placed that are then delayed or cancelled by us for credit account referral or fraud reasons;
Sale and clearance items (identified by a sale or clearance roundel on the product);
Items that require two people to deliver them e.g. furniture, white goods and large TVs;
Personalised gifts;
Orders placed on staff sales accounts;
Orders to geographically remote locations, e.g. offshore islands
Individuals associated with fulfilling Very deliveries

The Christmas delivery promise will not apply to orders which are deemed undeliverable by the expected delivery date due to extreme weather conditions.

The Christmas delivery promise only applies to orders made in good faith.

Shop Direct reserves the right to withdraw the offer at any time up to 10pm on Friday 23rd December 2016, subject to honouring the Christmas delivery promise on all pre-existing Qualifying Items.

All Comments

(25) Jump to unreadPost a comment
Comments/page:
[HUKD Deal Editor] 2 Likes #1
Ooooh tempted. I wonder if I order a PlayStation Pro at 21:59 on Friday, I'd be looking at a free item? :{

(Heated)
6 Likes #2
When I see the words "very" and "promise" in the same sentence I get chills down my spine!

Awful company, woeful customer service and pathetic delivery service.

If you value anything other than price then please shop elsewhere your sanity will thank you in the long run.

2p worth from me
#3
They dont make this offer for no reason....remember...attempted delivery! and they use collect plus... not a chance in hell the courier does not say they attempted to deliver

Edited By: Aeschylus on Dec 20, 2016 09:26
2 Likes #4
BuzzDuraband
Ooooh tempted. I wonder if I order a PlayStation Pro at 21:59 on Friday, I'd be looking at a free item? :{

(Heated)

NO

The Christmas delivery promise only applies to orders made in good faith.


they would instantly disqualify you on these grounds, unless you could prove you somehow could not press the buy button before 21:59...and the best bit! PS4 are non returnable...

Boom, Very win!


Edited By: Aeschylus on Dec 20, 2016 09:29
[HUKD Deal Editor]#5
Aeschylus
BuzzDuraband
Ooooh tempted. I wonder if I order a PlayStation Pro at 21:59 on Friday, I'd be looking at a free item? :{
(Heated)
NO
The Christmas delivery promise only applies to orders made in good faith.
they would instantly disqualify you on these grounds, unless you could prove you somehow could not press the buy button before 21:59

Awww quick edit :(

I was going to say "They'd have the perfect grounds if I pressed it at 23:59 :D"
1 Like #6
BuzzDuraband
Aeschylus
BuzzDuraband
Ooooh tempted. I wonder if I order a PlayStation Pro at 21:59 on Friday, I'd be looking at a free item? :{
(Heated)
NO
The Christmas delivery promise only applies to orders made in good faith.
they would instantly disqualify you on these grounds, unless you could prove you somehow could not press the buy button before 21:59
Awww quick edit :(
I was going to say "They'd have the perfect grounds if I pressed it at 23:59 :D"

ha ha, teach me to read....but in all seriousness, this offer is so full of caveats I would be amazed if one person managed to get something free....and by that I would expect a couriers van to break down or something externally to happen beyond Very control...... them saying 31/1 is very clever...just outside of returns window
#7
Aeschylus
BuzzDuraband
Aeschylus
BuzzDuraband
Ooooh tempted. I wonder if I order a PlayStation Pro at 21:59 on Friday, I'd be looking at a free item? :{
(Heated)
NO
The Christmas delivery promise only applies to orders made in good faith.
they would instantly disqualify you on these grounds, unless you could prove you somehow could not press the buy button before 21:59
Awww quick edit :(
I was going to say "They'd have the perfect grounds if I pressed it at 23:59 :D"

ha ha, teach me to read....but in all seriousness, this offer is so full of caveats I would be amazed if one person managed to get something free....and by that I would expect a couriers van to break down or something externally to happen beyond Very control...... them saying 31/1 is very clever...just outside of returns window


Even of they did honour it, the hit would probably be borne by the "independent" couriers:
https://www.google.co.uk/amp/s/amp.theguardian.com/money/2016/jul/18/life-as-a-hermes-driver-they-offload-all-the-risk-on-to-the-courier
4 Likes #8
Avoid Very like the plague. I'm having an awful customer "service" experience with them from start to finish. Free next day delivery I qualified for wasn't applied, I was charged for shipping, I was promised a call back that never materialised, they've not acknowledged my return, they haven't refunded my item, they're still texting me telling me I need to pay, their chat service agents can't do anything and always end up advising to call, when you call you're on hold for ages, then when you finally get through their staff don't listen to you, don't care and you have to repeat yourself over and over. And I currently have the time to write this because I'm on hold with them on the phone right now.

It is absolutely not worth the discount for being a customer of theirs unless you don't care about customer service, are guaranteed to keep the item when it arrives and know that nothing will go wrong with it. AVOID.
1 Like #9
Very?! - Buyer beware. Wouldn't go anywhere near them if I were you.
1 Like #10
haha, no chance the'll deliver to the north of scotland in that time frame. It gets passed thru 2 or 3 couriers minimum to reach my house, challenge accepted. 8)
#11
"The Christmas delivery promise applies to Qualifying Items ordered between 10am on Friday 16th December and 10pm on Friday 23rd December 2016 where an expected delivery date up to and including Saturday 24th December 2016 is given. Your expected delivery date will be noted on your confirmation email."

So basically - you put the order in. They cant deliver for xmas. They put that in the confirmation email. You get nothing! :D
1 Like #12
s24adm
haha, no chance the'll deliver to the north of scotland in that time frame. It gets passed thru 2 or 3 couriers minimum to reach my house, challenge accepted. 8)


Probably excluded:

"Orders to geographically remote locations, e.g. offshore islands"

Edited By: Babbler on Dec 20, 2016 11:03
1 Like #13
There is no way they are going to honour this, especially not on anything valuable.
1 Like #14
my sister ordered something and it said delivery by 23rd December, then they changed it to February, customer service didnt want to know
3 Likes #15
Take Screenshots!! lol.

Id take screenshots before you order, during the order process, screenshot of the deal itself etc... then if ythey try to get out of it contact trading standards.

Edited By: Babbler on Dec 20, 2016 12:26
#16
A guarantee that seems to exclude absolutely everything on the site. Well played Very
#17
Hmm ordered on 16th, Item due today. Not even with the courier yet oO They assure me via live chat that it will be here for Xmas.......

Edited By: Smaybelline on Dec 20, 2016 19:59
#18
Smaybelline
Hmm ordered on 16th, Item due today. Not even with the courier yet oO They assure me via live chat that it will be here for Xmas.......
Better hope it isn't :D
6 Likes #19
This should be posted under gambling
#20
booboy2
When I see the words "very" and "promise" in the same sentence I get chills down my spine!
Awful company, woeful customer service and pathetic delivery service.
If you value anything other than price then please shop elsewhere your sanity will thank you in the long run.
2p worth from me

The website itself is enough to put me off ordering anything from them. Such a poor design and very slow.
Ive only ever ordered from them once and that was a dyson last year on which they refused the cashback on it.
#21
Babbler
Smaybelline
Hmm ordered on 16th, Item due today. Not even with the courier yet oO They assure me via live chat that it will be here for Xmas.......
Better hope it isn't :D

They have now updated as due 22nd.....
#22
As I said... Screenshot EVERYTHING - then email trading standards if they refuse cashback.

Edited By: Babbler on Dec 21, 2016 18:16
#23
Buzz Lightyear arrived today! THANK YOU VERY :D £20 off a £40 spend also made this Buzz the cheapest around!
#24
It still say 23rd in the terms and conditions.
#25
They suspended it now

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