Costco Wholesale Corporation is a warehouse club offering a wide selection of brand name merchandise at discounted prices both through its website and through no-frills membership-only warehouse outlets. For the best bargains on an extensive range of Costco items, HotUKDeals collects all the latest deals and discounts on one dedicated page. read more
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Shoppers wishing to find physical warehouses can find an up-to-date list on their website. Choose a location from a drop down list or enter your postcode and specify the maximum distance in miles that you wish the store to be within (25-100 miles).
Owing to delivery and handling charges, the prices of items sold online may differ from those sold at physical outlets. Moreover, not all of the items offered on the online store are available at local warehouses.
Opening hours at Costco warehouses vary between branches and are longer for trade customers than for individual customers. As a rule, business hours are 10:00 to 20:30 for trade customers, and 12:00 to 20:30 for individual shoppers from Monday to Friday, with shorter hours on the weekends.
Costco Product Range and Top Brands at Their Online Shop
Costco offers a vast assortment of products and their range is constantly changing and expanding. Categories range from garments, all kinds of house and garden items, electronics, white goods, automotive supplies, tyres, clothing, books, foodstuffs, wine, hot tubs, jewellery, 4K TVs, solar panels, office supplies and much more. Prices are kept low via an annual membership fee, basic warehouse setups, and bulk buying.
Costco also has its own private label brand of goods - Kirkland Signature, named after the location of the firm's old headquarter in Washington State. The product line includes signature wines, health, beauty and home products, clothing, garden furniture, confectionery, coffee beans, nutritional supplements, pet foods, mattresses and bedding, and cooking implements.
Costco features a regular page on their web shop devoted to current deals. You can view an online colour catalogue/coupon book with details of discounted products, prices and purchase limits. The pages also feature online only offers.
During the sign up process, customers also have the option to register with their email address for regular offers via email. The retailer is furthermore very active during events such as Black Friday with batches of Hot Buys offered daily in the week leading up to the event. If you want to find out more, you can visit Costco’s Black Friday page.
Ordering Goods from costco.co.uk
If you want to place an order at the Costco store, you´ll need to register for an account.
It's important to remember that the prices quoted at Costco´s online shop only apply to members and online subscribers. Other customers need to factor in a surcharge of 5% (+VAT). All prices shown are inclusive of delivery charges.
Shoppers planning to shop only online can avail themselves of an Online Annual Subscription for £15 (incl. VAT) per annum. This way they don't need to pay the 5% non-member surcharge for online purchases.
Membership at Costco
Membership at Costco is comes in two main types – individual and trade.
Individual membership is restricted to active or retired employees of certain types including banking, airlines, civil service, police, armed forces, or for certain professions including chartered accountants, doctors or solicitors. For a full list of who qualifies, you can find an overview of the Costco Membership on the website. The yearly fee for individual membership is £25 + VAT.
Trade members must be businesses and have to provide proof in the form of business documentation such as invoices or tax documents along with photo ID. The annual fee is £20 +VAT.
Both trade and individual membership can be upgraded to Executive Membership which brings a 2% reward on most orders along with other benefits such as special coupons and events. Annual rewards are limited to £300 for individual members and £400 for trade. Executive Individual membership currently costs £55 +VAT annually and £50 +VAT for trade members. Existing ordinary members can upgrade to executive at their local warehouse for an additional fee.
Members can also apply for the TrueEarnings card – a credit card in collaboration with American Express that means you can earn cashback rewards with when you pay with it. You´ll find further information and can apply for it directly on the website.
Accepted Payment Methods
Costco accepts all the major credit and debit cards from Visa, MasterCard, and Maestro. You can also pay with a TrueEarnings Card.
Shipping at costco.co.uk
All prices quoted at the Costco website are inclusive of handling and delivery charges to mainland UK destinations. Certain large items also qualify for their White Glove delivery service which involves unpacking/unwrapping, assembly, and testing along with removal of packing materials.
Costco uses UPS (United Parcel Service), Parcel Force or Royal Mail. Standard delivery (the only type offered) usually takes 3-5 business days from the receipt of your order, though this may be longer if you live in a remote area. You can log into your account to check the status of your order.
Customers buying goods qualifying for the White Glove service will receive a call 48 to 72 hours in advance.
Costco: Cancellations and Return Policies
Costco offers a liberal returns policy with no time limit for most goods. Exceptions are electronics items such as computers, projectors, televisions, cameras and camcorders, MP3 players, and mobile phones, which have to be returned within 90 days of purchase. After that, the terms of the warranty apply.
Returns can be initiated by calling the customer care centre on Freephone at 0800 0324324 with your membership number (if any) and order number on hand. Costco will then set a date to come and collect the goods.
You will then need to follow this procedure:
Pack your goods up securely preferably in the original packaging.
Remove the delivery label.
Kerb side deliveries must be made available for kerb side pickup.
Boxed deliveries must be in a box when picked up.
Please note that online purchases cannot be processed at Costco warehouses.
Costco on Social Media
The all-round retailer is active on different social media platforms:
The Costco App for iOS and Android devices offers customers a fast and easy way to interact with the vendor. Other than offering a mobile way to shop, the devices keep you updated with the latest offers, let you create shopping lists, and contain details of all the warehouse locations.
Costco UK Contact Details
If you want to get in contact with Costco, all customers have these options:
Costco Wholesale UK Home Office
Watford, WD25 8JS
Telephone: 01923 213113
If you are a member, you also have these possibilities: