Here goes i had a dell xps laptop with 3 years hardware support now 1 month before it expired i rang dell tech support as the graphics card died the guy there said rather then repair the machine how do i feel about trading it in for up to 75% off new machine, he said spec up a new machine and he would call me back in an hour. I chose an XPS L501X Spec was I5 560M PROCESSOR-6GB RAM-640GB HARD DRIVE-BLU RAY DRIVE-BLUETOOTH-HD WEBCAM-3 YEARS NEXT DAY BUSINESS SUPPORT-FHD B+RGLED TL SCREEN+ MORE TOTAL PRICE WAS £1489 DELIVERED. Right so when he called back told him machine he started at £800 Well to cut a long story short i got him down to £350 NOT BAD for a machine of that spec. Dont ring sales only Tech support even if there is nothing wrong with your machine just go for the most expensive repair to it that way you'll get the best deal. Got my xps yesterday fantastic machine.