Dell – Building PCs to Order Since 1984
The brainchild of teenage computer geek and now billionaire entrepreneur Michael Dell, Dell Computer Corporation began operating its direct sales business out of a University of Texas student dorm room in 1984 and had already amassed millions in profit in its first 12 months. Thanks to having significantly lower operating costs compared to their competitors and expansion into the server market, Dell enjoyed steady growth year on year to become the top PC manufacturer by the turn of the millennium.
Dell’s Online Shop and Outlet
Nowadays, Dell sells all sorts of computing systems, peripherals, and consumer devices direct to the public from its website at www.dell.co.uk or by contacting a Dell sales expert on 0844 4444699. Pre-assembled and refurbished desktops and laptops are available from the Dell Outlet. Other online retailers like Amazon UK, John Lewis, Curry, Very can be found on the Find a retailer page. Online orders made on dell.co.uk are powered by the VeriSign Checkmark via Norton Secured, meaning you can be confident your payment details and other sensitive information are protected as you go through the checkout process.
Key Product Ranges and Brands on dell.co.uk
Top categories in the consumer section include: Dell Laptops, Desktops, All-in-Ones, 2-in-1 PCs, Tablets, Alienware gaming systems, Monitors, Printers, and Accessories. The business section includes similar categories but replacing the Alienware section with Workstations, Servers, Storage, and Networking solutions.
Within the above categories, top product lines in Dell’s online store include:
Regular Deals from Dell
Dell displays deals on its website via the Deals page and Outlet section, where you can grab discounted computers if you are willing to accept their pre-built, uncustomisable technical specifications. Dell also advertises weekend, monthly, and seasonal clearance sales throughout the year as well as the big annual Dell Black Friday and Cyber Monday sale that you’ll see advertised almost immediately following the previous year’s event has finished.
Ordering Products on dell.co.uk
New customers can complete the checkout process without creating an account, although there is an option to do so if you wish. The benefits of having an account with Dell mean faster order status checking and support options that are easier to find thanks to being linked to your purchased devices.
Dell – Accepted Payment Options
Dell will accept the following payment options for online orders placed by home customers: Visa, MasterCard, American Express, Maestro, and PayPal. Dell is much more flexible if you are a business customer, however, giving you the option to pay via Visa, MasterCard, American Express, and Maestro cards, PayPal, bitcoin, Dell Financial Services, or opt to receive an invoice for your order.
Dell – Shipping Policy
Simply put, buy a Dell Inspiron or XPS laptop or desktop and it will delivered to you free of charge. Otherwise, if you buy a pre-built system or other device from Dell, the shipping cost is usually included in the final price and it will be sent the next business day, which means getting the product in your hands in just a couple of days. Custom-built systems will need a few more days to go from factory to your doorstep; Dell estimate around 4 to 5 days depending on your location. But keep in mind that this doesn’t factor in the time it takes Dell to build your unique system.
Cancellations and Returns at dell.co.uk
If you change your mind about a purchase, Dell gives you 14 calendar days to cancel your order, starting from the day after you receive your order confirmation or from the day you receive the product; whichever is later. Likewise, if you receive the wrong product or the product arrives damaged, the same 14 calendar day cooling off period applies to return requests. Service and software cancellations and returns work a little differently, with pro-rata refunds given for services used within the returns period and software returns only given if you haven’t started using it already.
To make a cancellation or returns request, follow these steps:
- Go to the Product Support page.
- Enter your order number in the space provided and click “Submit“.
- To cancel an order, select the option to make your return request. Note that if your order shows the status as “In production” or “Shipped” then you won’t be able to cancel it.
- To return an order, select the option “Return an Item/Order“ and fill in all your information on the next page, which will be sent to the Dell e-mail customer support team.
- Dell will then contact you with details on how to proceed with the cancellation or return, including details such as any applicable collection dates and return shipping costs.
Unless your product arrives damaged or the product is not what you ordered, then you have to pay £20 excl. VAT to pay for collection of desktops and laptops and £10 excl. VAT for electronics, printers, and accessories. You can expect to get your refund within 14 calendar days from the day Dell receive your cancellation or return request.
Dell on Social Media
Dell frequently kick starts conversations about technology and publishes posts about product launches and events on their social media profiles. You can find them at:
The Direct2Dell Blog
Dell’s official corporate blog, Direct2Dell, keeps you abreast of all the goings on inside the business. Find it at here or, if you prefer to get tips, tactics, and tools to help you build a better business, then check out Dell4Enterprise at.
Dell’s Range of Apps
Dell has a large and diverse range of apps on the iTunes App Store and Google Play Store, each satisfying specific functions and gratifications from the productivity management and mobile monitoring portal that is K1000 GO (available for iOS devices and for Android) to the offbeat, Austin city-based golf game, Dell Play Through is available for iOS devices at and for Android.
Dell’s registered postal address in the UK is Dell House, The Boulevard, Cain Road, Bracknell, Berkshire, RG12 1LF if you want to mail the customer support team. Alternatively, Dell can be reached by phone on 0800 5871456 for home customers, 0844 4443792 for small to medium business customers, and 01344 373727 for large enterprise customers. Phone lines are open during normal business hours Monday to Friday. Head over to the e-mail support page to select your specific support issue and enter detailed information about your query if it still can’t be resolved from the FAQs.
You can also take a look at the Manuals or the Drivers & Downloads pages if you have problems with your Dell products respectively need to update them.
Check out HotUKDeals regularly to stay up to date about all the latest and best deals on Dell computers and accessories.