Dyson – Improving Quality of Life through Innovation
Born from his love of tinkering and inventing, engineer James Dyson, now a knight of the realm, founded Dyson in 1993 as a British manufacturer and retailer of revolutionary vacuum cleaners. But it didn’t start there. In 1974, Sir James grew tired of the poor performance of his Hoover vacuum and set out to apply his engineering know-how to creating a bagless vacuum that used cyclonic separation to maintain 100% suction. It took Dyson many years to obtain the necessary funds to start his company and steer it on its now infamous journey towards billion-dollar status.
Dyson’s Online Shop
Today, Dyson has developed many useful and novel solutions to many of life’s daily chores; all with the same eye-catching design features that turned the traditional vacuum cleaner into an aesthetically pleasing status symbol. You can shop direct from the Dyson website at www.dyson.co.uk, while the handy “Find a retailer“ page displays a map and search function to locate your nearest Dyson retailer.
Key Product Ranges and Brands on Dyson.co.uk
The top categories in the Dyson online store include Vacuums, Cordless Vacuums, Fans and Heaters, Humidifiers, Lighting, and Hand dryers. The Accessories page is where you will find vacuum cleaner add-ons to help you clean hard to reach places and there’s a Spare Parts page in case you lose or break a part of your Dyson product.
The following is a list of the top brands from Dyson’s online shop:
- Cinetic Big Ball Animal
- Dyson humidifier
- Jake Dyson Light
- Multi Floor
- Pure Cool
- Total Clean
- V6 Absolute
- V6 Fluffy
Regular Deals from Dyson
Dyson regularly holds special offers for online shoppers on its promotions page. You can also hear about exclusive subscriber-only offers by signing up for the Dyson newsletter. Special promotional periods to look out for include Easter, Christmas, and Black Friday, which is Dyson’s self-proclaimed biggest ever annual sales event.
Ordering Products on dyson.co.uk
You have the option to complete a purchase without signing up for an account. Although you can choose not to, Dyson will automatically register your purchased items. The benefits of registering your products and creating a My Dyson account include finding support answers and spare parts quicker, hearing about exclusive owner discounts, and activation of the free 5 or 2 year parts and labour guarantee.
Dyson – Accepted Payment Options
Dyson accept the following payment options for all orders made on their web store: Visa, Visa Debit, MasterCard, Maestro, and PayPal. A monthly instalment finance option through PayPal Credit as the provider is also available, which will reduce how much you need to pay at first but you’ll end up spending more depending on the repayment length.
Dyson – Shipping Policy
Dyson are happy to deliver products purchased from their online store free of charge provided the total order is over £35; a threshold you’d rarely fall below unless you were buying spare parts. And if you do decide on a new contraption for your Dyson vacuum or need to replace a broken or lost part, the delivery cost for orders under £35 is £3.06 regardless of package weight or size.
If you complete your order of a vacuum cleaner, fan, heater, humidifier, and/or light within normal business hours, then you should expect delivery next day. Orders outside business hours should take 2 business days to arrive. Other products like tools, accessories and spare parts are subject to stock availability and can take 5 to 7 working days for delivery. You can email your shipping queries to [email protected] if necessary.
Cancellations and Returns Policy at dyson.co.uk
You have 14 calendar days to make your request to return a Dyson product, starting from the date your product was delivered. Use the following steps to create a returns request for unwanted products:
- Write your request to return your products and e-mail it to [email protected]. If you prefer to send a fax, the Customer Liaison Department’s fax number is 01666 827298. Or you can call 0800 298 0298 to speak to a customer service representative.
- If you are returning a vacuum, fan, heater, or lighting product, then Dyson will provide collection of your items free of charge.
If returning other appliances and tools, or to return a damaged or defective product, follow these steps:
- Call the Dyson customer service team by telephone on 0800 2980298.
- Follow the instructions given to you on the call to package your product and send it back to Dyson for a refund or exchange. Upon receipt of your request, you then have a further 14 calendar days to pack and post the item back to Dyson. The Dyson representative will inform you if any return shipping costs will also be refunded.
You may be asked to place the items in their original boxes, with sufficient outer packaging to protect the boxes during transit. This is an important step since items damaged on their way back to Dyson may not be accepted for a refund.
Note that if you previously asked Dyson to take your old vacuum away for recycling when the new one was delivered, Dyson are unable to return the old one to you even if you send the new one back for a refund.
The full purchase price will be put back onto your credit/debit card or into your PayPal account once Dyson have accepted the return as undamaged and within the 14 day period.
Dyson on Social Media
Dyson are active on several social media platforms, sharing handy tips, company announcements, and latest technical innovations on the following profiles:
Dyson Apps and Games
Not content with pioneering new lifestyle products, Dyson engineers have been busy developing several apps for iOS and Android devices. Whether at home or on the way back, Dyson Link lets you operate your Dyson Pure Cool Link purifier fan directly from your smartphone or tablet, get the iOS version and the Android version. And if you like to play puzzle games on your iPhone and iPad, Dyson has released Telescope Game and Balloon Game to put your physics and problem solving skills to the test.
If you want to write to Dyson by post, their UK address is UK Head Office, Dyson Ltd., Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP, or send them an e-mail to [email protected]. You can reach Dyson’s UK based telephone customer service team between 8:00 and 20:00 Monday to Friday and between 8:00 and 18:00 on weekends by calling the free phone number 0800 2980298 or talk to them via Live chat. Before you contact Dyson for support, it can be a good idea to head over to their support section to watch product videos and read detailed user manuals. Either sign in to your account to select your products from the list or type in the serial number found on your product’s rating plate sticker.
Make sure you bookmark the special Dyson tag page on HotUKDeals to stay abreast of all the latest and best deals on Dyson products online.