First post here so be gentle please. LOL
I just phoned T-Mobile/EE to get a PAC code.
I was asked why I wanted to leave. I told the young lady that I went with the Plusnet deal of unltd calls and txts and 2GB data for £7.50 as I wasn't getting a good deal with EE. (have been with T-Mobile / EE for years on a 700 min, unltd text and 1GB on 3G for £11). Last week the other half paid £57 for going 81 mins over the limit hence the move to Plusnet.
The young lady asked me to wait a minute. Then she came back with a deal which beat Plusnet by 1p with all the above features and 4G on a 12 month contract for £7.49. I thought for a few seconds then agreed to it.
You can get good deals with these people, just do your homework beforehand.
I phoned EE 2-3 days ago and was told that the closet they could get to the Plusnet deal was a £17.99 package. I tried one last time and it worked.
You must get through to the PAC code at retentions for this to work.
Good luck to all.