EE is one of the leading providers of mobile telephony, broadband and online TV services in the UK. The company says it is now the largest mobile network operator in the UK, with about 28 million customers. EE's 4G network is also a market leader, making EE the largest 4G operator in Europe. HotUKDeals gathers together the best deals from EE all on a dedicated page. read more
Today I ran out of data and my data does not renew for another week. I contacted EE online (log into your EE account and wait for the pop-up towards the left hand appear) and asked for some extra data…
The extensive online presence at www.ee.co.uk offers EE's full range of mobile phones, tablets, SIM-only deals, home broadband and EE TV. EE's speciality lies in its range of 4G phones, SIM only deals, its fibre broadband services and the range of tablets that it offers. The company also has EE TV available which offers customers a catch-up box in conjunction with its broadband service.
The fibre broadband service includes the availability of a landline service, which can be bundled with EE TV. EE also offers mobile broadband for cars.
One of the company's key selling points is the extent of its ultra-fast 4G mobile network, which is the subject of an extensive marketing campaign featuring the Hollywood actor Kevin Bacon.
The online store has a Shop tab which subdivides into specialist pages for:
Plans & Packs
Among the top mobile phone brands the company offers are:
There's a dedicated Deals tab on the EE homepage which offers e. g. pay monthly deals, flash sales, SIM only or upgrade deals. EE constantly updates the deals both for existing and for new customers. EE also has special offers on both Black Friday and Cyber Monday each pre-Christmas season with high-value one-day only deals.
Ordering Products from EE
New or existing EE customers select the product or service that they want to buy and then are offered a variety of options, depending on whether a phone, tablet or broadband service has been selected. If you're buying a phone you'll have to select the calling plan that you'd like. The EE shop will automatically suggest the most popular plan and there is a "Choose this Plan" button. To see alternatives, click the blue "See all Plans" button beneath it. In addition, if you click on a "Help Me Choose" button to the right of the screen, a variety of options appears to help you choose between a:
Phone with a monthly contract
Pay as you go phone
SIM only contract
New customers have to create an EE account, so that regular bills can sent. All customers are kept informed by e-mail of new and regular offers from EE.
EE – Accepted Payment Methods
EE accepts all major credit and debit cards (MasterCard, Visa, Maestro and American Express). Payments which apply to the airtime plan selected on phones are also offered with a minimum period of 24 months.
EE offers free express delivery to any address that you designate, which can be a home or an office address. EE uses the parcel service DPD, with an one hour time slot allocated. The service is trackable.
Your order can also be delivered to any EE store, where EE advisors will help you set up the phone or other device that you have ordered.
Cancellations and Returns at EE
All products can be returned during a 14-day cooling off period. Customers should contact the returns team to arrange a refund:
Call 0844 8738586 or 0800 0798586 if you bought a home broadband plan.
In all cases, a cancellation form has to be filled in, which is available on their website.
Mobile phones should be sent with the completed form in original packaging and original documentation to:
Darlington, DL1 4YB
Broadband customers should send their completed form, with original documentation, to:
EE Broadband Customer Care
PO Box 486
Rotherham, S63 5ZX
Within the fourteen day cooling off period, and provided products are as new and in original packaging, EE states that all upfront or deposit payments will be refunded and that all contracts will be cancelled.
EE on Social Media
EE has its own community blog where EE customers can register, ask questions and discuss technology issues related to EE.
EE calls its dedicated app MY EE. The app allows customers to see all important information about their account at a single glance. This includes how much data they've used as well as details of upcoming accounts.
EE has a "Contact Us" tab on every online page opened which allows customers to select their issue and device for immediate online advice. On every product page, there's a "Need Help? Live Chat". Clicking on this puts you in contact with an EE customer service representative. In addition, there's the facility to call EE. Customers wanting to join EE can call 0800 9566000. For existing customers there is a variety of contact numbers:
For mobile or SIM only customers:
On EE mobile: call 150
From an EE landline: 07953 966250
Another provider: 07953 966250
From abroad: +44 (0) 7953 966 250
Broadband or EE TV customers:
On EE mobile: call 150
From an EE landline: 0800 0798586
Any other provider: 0207 3620200
From abroad: +44 (0) 207 3620200
4GEE or Mobile WiFi customers:
On EE mobile: call 150
From an EE landline: 07953 966502 (Free at any time)
Any other provider: 07953 966250 From abroad: +44 (0) 7953 966250
In all cases, these lines are open 8:00 to 22:00 (Monday to Friday) and 8:00 to 20:00 (Saturday and Sunday).
If your EE phone is lost or stolen there is a 24 hour phone line accessible by selecting the appropriate option when you call: 150 from an EE handset or 07953 966250 from any other phone. If you're outside the UK call +44 7953 966250 .
Customers who wish to write to the company can also do so. There are two separate addresses, depending on which service the inquiry relates to: