GO TO EMPIRESTORES.CO.UK then dont order online but call up the number on the top of website (0844 842 1111) to place order online. Tell them you only want to set up a cash account.
You got a voucher through the post but you've lost the covering letter but do have the discount code ;) order elmo live (catalogue number UT70215)
the code to quote is Zg430
The most desired toy this Christmas/Eid/Diwali/Whatever! ;)