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End T-Mobile Contract Early

jazzy639 Avatar
8y, 5m agoFound 8 years, 5 months ago
Ive just had a text from T mobile saying they are increasing prices for 08 numbers. Full details here: http://www.t-mobile.co.uk/services/uk/08/

"Changes will all take affect from the 28th July 08. If you have any additional queries please contact Customer Services by dialling 150 from your mobile phone."

This could be a chance to end the contract early
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2 Likes #1
Thanks, is this similar to the 02 contract... worth a try i guess..
1 Like #2
will this actually work though? isnt it part of your small print that says you have to accept any changes to your tarriffs providing they give you notice?

does anyone have any advice on this ? id love to cancel my contract to get the new iphone ;)
1 Like #3
Yes I want to bin them too, but I only have a month to go on my contract
#4
kirkie
Yes I want to bin them too, but I only have a month to go on my contract


I only joined t-mobile last month, wonder if this will work for me. :oops:
#5
I have been with them for years and this just wont give me what I want now so it is time for me to leave...
#6
i don't know if the changes are drastic enough to allow you out of your contract. i just got the text about it too and am hoping that it is the case but seems unlikely.
#7
Hmmmm what price plan are the ppl getting this text on and is ur billing date near ??
#8
harmzz
Hmmmm what price plan are the ppl getting this text on and is ur billing date near ??

i am on relax and got my bill in today.
#9
So has anyone actually tried this yet then?
if so did it work?
i have been with t mobile for nearly three years now and want to move to a contract with free texts like the orange dolphin.
i received the message about an hour agon on flext 35
#10
for me, i think there is no point. price is going up from 10p to 12p p/m... not exactly to my detriment.
#11
On my tarrif its gone from 10p to 30p. A 200% increase!
#12
Can anyone actually find the terms and conditons of tmobile ?
#13
just got the same text - on Flext25 W'n'W. Just read the T&C's and looks like you can get out if you want as this is between a 20% ("Relax") and 400% ("Freetime" off-peak) increase. (for "Flext" users it's a 100% increase)

2.(iii) you must tell us if you want to cancel this agreement or a SIM card. You may have to pay a cancellation charge if you cancel within a SIM card's minimum period (see 2(c)(i) and (ii)). A cancellation charge is not payable if you are cancelling because:
(B) we want to increase a charge to you and the increase, (when calculated as a percentage) will be more than the increase in the Retail Prices Index Figure, the RPI (also calculated as a percentage) for the 12 months before the month in which we send you notice of the increase (see 4(g)). We will tell you if the increase will be more than the increase in the RPI. You must tell us you want to cancel before the increase happens;


from here:
http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.ORDERONLINE.NETWORKTERMS.TMOBILE
#14
Unlike 02 these guys canceled my contract easily last time .
Worth a Punt..

I only took it out last month though , hope this wont affect my free gift lol !
#15
nniicckkyy85
So has anyone actually tried this yet then?
if so did it work?
i have been with t mobile for nearly three years now and want to move to a contract with free texts like the orange dolphin.
i received the message about an hour agon on flext 35


If you've been with them for three years surely you're past the minimum contract anyway?!
#16
I'm on Flext 35 and just got it too. Doubles the call charge for me!

So it's game on then? :)
#17
Lets wait for the text and see what happends :) come on tmobile send me a text

anyone that has got a text tried this ?
#18
I joined them through dial-a-phone. So i have contract with T-Mobile but also have one with dial-a-phone in a way. Tmobile will not let me cancel unless i pay the contract cost in full. Any suggestions please:thinking:
#19
Ill be trying it shortly, want to change to Solo 15 - £15 a month for 350 mins and 650 texts
#20
I am on with them for the past 5 months with staff discount offer so i don't know its going to workout for me..anyway let me receive the text and see

Love to cancel the contract to get new phone
#21
Anyone who has successfully used this as grounds for cancellation?
#22
I'm pretty sure that pricing changes aren't classed as a detrimental change to your terms and consitions so it's not likely that T-Mobile will allow you to cancel, worth a try though but don't go taking a new contract elsewhere just yet!
#23
I personally doubt it will be valid as cancellation(I got the text too and quite annoyed - always use these numbers!), but would love to see someone manage!!
#24
I have an N95 which is currently broken, so this could work but I want to check some things out.

- Do I have to return the phone? (I assume it would have to be working!?)
- Will my contract be terminated immediatly, or will I get to use it for about 30 days (a chance basically to use my PUK code and transfer things over?

Thanks
#25
Just trying to find T&C's on their website atm
#26
Not got the text yet, but my phone is off.

Once it's charged i'll dig up my contract and give them a ring, hopefully they let me cancel. Getting out of an 18-month contract after 14 months :D I really, really need a new phone right now, lost the charger for this one (have to do it by USB now with the phone off)
#27
Since I dont have a copy of the Terms ive not tired it yet. I am getting the Terms sent out by Post and they will arrive in the next few days.
#28
Andy247
I'm pretty sure that pricing changes aren't classed as a detrimental change to your terms and consitions so it's not likely that T-Mobile will allow you to cancel, worth a try though but don't go taking a new contract elsewhere just yet!


So if they suddenly decided to charge £1000 a minute, you think you'd just have to put up with it? Like one poster stated, there will be a threshold above which you should be able to cancel. However, I think some networks ask for evidence that the increase would be to your detriment, ie. if they increased the 0870 price, and you had never used an 0870 number before, etc. Just get hold of a copy of your terms and conditions and check.
#29
I haven't had the text yet! I feel left out! :(
This would be fantabulous if I could get out of it! Fingers crossed!
2 Likes #30
On the T&C's

7.1.4. We can increase any Price Plan Charge. We will give You Written
Notice one calendar month before We do so. The change will then apply
to You once that notice has run out.

However, later on it says...

7.2.5. A cancellation charge won’t apply if You are within Your Minimum
Term and:

7.2.5.3. The change that We gave You Written Notice of in point 7.1.4
is an increase in Your Price Plan Charge (as a percentage) higher than
any increase in the Retail Price Index (also calculated as a percentage)
for the 12 months before the month in which We send You Written Notice
and You togive Us notice to immediately cancel this Agreement before the
change takes effect.

So I think they are trying to confuse us.

Link: http://www.t-mobile.co.uk/content/pdf/tcs_cvn_55.pdf
1 Like #31
SilverBandit
... the increase, (when calculated as a percentage) will be more than the increase in the Retail Prices Index Figure, the RPI (also calculated as a percentage) for the 12 months before the month in which we send you notice of the increase (see 4(g)). We will tell you if the increase will be more than the increase in the RPI. You must tell us you want to cancel before the increase happens;

from here:
http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.HELPINFO.ORDERONLINE.NETWORKTERMS.TMOBILE


Talk about confusing!

So basically you gotta call t-mobile, ask them if the increase is larger than the increase in RPI. If yes - cancel without issue. Otherwise stick to it. Do it all before the 28th.
#32
MrNutz
If you've been with them for three years surely you're past the minimum contract anyway?!


No I took out another 18 month contract and have about 6 months left on it so be more like 2 and a half years
1 Like #33
barneystuta
On the T&C's

7.1.4. We can increase any Price Plan Charge. We will give You Written
Notice one calendar month before We do so. The change will then apply
to You once that notice has run out.

However, later on it says...

7.2.5. A cancellation charge won’t apply if You are within Your Minimum
Term and:

7.2.5.3. The change that We gave You Written Notice of in point 7.1.4
is an increase in Your Price Plan Charge (as a percentage) higher than
any increase in the Retail Price Index (also calculated as a percentage)
for the 12 months before the month in which We send You Written Notice
and You togive Us notice to immediately cancel this Agreement before the
change takes effect.

So I think they are trying to confuse us.

Link: http://www.t-mobile.co.uk/content/pdf/tcs_cvn_55.pdf


Thanks for sorting through the T&C's. I haven't got the text yet but will give them a call if/when I do. Rep left!
#34
So am I correct in thinking that if the price rise has gone up at a rate than is quicker than the rate that the RPI has been at during the last 12 months, then you have grounds for cancellation.

I have looked at the following site

http://www.statistics.gov.uk/cci/nugget.asp?id=19

and it looks like the RPI has not gone higher than ~4.5% over the last 12 months prior to this announcement. Therefore any price increase of more than 4.5% of the cost of your calls to 08etc numbers should be grounds for cancellation???
#35
I am on Flext25 and the charge is a 100% increase from 10p to 20p per minute for all numbers starting 08. I just called 150 (17/06 13:10) and spoke to their cancellation department explained this is a 100% increase and.

[COLOR="Red"]OFFICIAL RESPONSE: 08* numbers are 3rd party enabled numbers and not included in the FlexT price plan so this is not a breach of T&C's and if I canceled I would have to pay a cancellation charge.[/COLOR]
#36
hambrook
I am on Flext25 and the charge is a 100% increase from 10p to 20p per minute for all numbers starting 08. I just called 150 (17/06 13:10) and spoke to their cancellation department explained this is a 100% increase and.

[COLOR="Red"]OFFICIAL RESPONSE: 08* numbers are 3rd party enabled numbers and not included in the FlexT price plan so this is not a breach of T&C's and if I canceled I would have to pay a cancellation charge.[/COLOR]


Out of interest, how much would the cancellation charge be?

im on flext25 and signed an 18 month contract in september.... i could do with a new phone like :whistling:
#37
[COLOR="Red"]OFFICIAL RESPONSE: 08* numbers are 3rd party enabled numbers and not included in the FlexT price plan so this is not a breach of T&C's and if I canceled I would have to pay a cancellation charge.[/COLOR][/QUOTE]

But surely the wording of their terms and conditions contradicts this statement.

7.1.4. We can increase any Price Plan Charge. We will give You Written Notice one calendar month before We do so. The change will then apply to You once that notice has run out.

They then say

7.2.5.3. The change that We gave You Written Notice of in point 7.1.4 is an increase in Your Price Plan Charge (as a percentage) higher than any increase in the Retail Price Index (also calculated as a percentage) for the 12 months before the month in which We send You Written Notice and You give Us notice to immediately cancel this Agreement before the change takes effect.

Surely the term 7.1.4 does not discriminate as to which changes are made in the price plan change, it actually terms "Any Price Plan Change"
#38
hambrook
I am on Flext25 and the charge is a 100% increase from 10p to 20p per minute for all numbers starting 08. I just called 150 (17/06 13:10) and spoke to their cancellation department explained this is a 100% increase and.

[COLOR="Red"]OFFICIAL RESPONSE: 08* numbers are 3rd party enabled numbers and not included in the FlexT price plan so this is not a breach of T&C's and if I canceled I would have to pay a cancellation charge.[/COLOR]


But if 08 numbers have different charges according to what plan you are on, then surely they ARE part of your price plan. By going here http://www.t-mobile.co.uk/shop/mobile-phones/price-plans/pay-monthly/flext/plans/ and clicking on "View plan details", the 08 number information comes up. It is made clear that these numbers are not part of your inclusive allowance, but it is implied they are part of your price plan.
#39
Got the text while reading this thread. Might have to try this later.
#40
Legend_SMB
Out of interest, how much would the cancellation charge be?

im on flext25 and signed an 18 month contract in september.... i could do with a new phone like :whistling:


When I tried to get out of a T-mobile contract said that I would have to pay the monthly rental left for the remainding term of the contract in one lump. Wasn't impressed, I was moving and where I was had to travel 12 miles to get a t-mobile signal. Left with 1 useless phone and a monthly bill.

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