Escentual: Company History
The cosmetics retailer Escentual was formed in Cardiff in 2000 by 25 year-old Rakesh Aggarwal, who launched the company from his own parents’ garage. Since then, the firm has carved out a place as a leading online seller of perfumes, and has also branched out into selling bath, hair care, skin care and sun protection products, along with a wide range of make-ups. Escentual’s current product range stretches to over 7,000 items, and they are usually available at prices below the level of high street retailers. Their selection includes every leading international cosmetic brand, as well as plenty of other more obscure products.
Where to Buy Escentual Products
Escentual is an online company and you can only purchase items from this merchant on their online store www.escentual.com. There, buyers can choose from an A-Z list of cosmetic brands, or browse through a number of different product categories, including:
- Fragrances – These include fragrances targeted at both men and women, special seasonal fragrances, sport deodorants, celebrity endorsed perfumes, aromatic oils and shaving oils.
- Skincare products – Escentual stocks skincare products for the face and body in separate categories, along with skincare appliances and a wide variety of specialist “French pharmacy” items to help moisturise and protect the skin.
- Hair care – Hair care products on offer include shampoos and conditioners (including dry shampoos). There are also specific hair treatments, styling gels and sprays, curling creams, straightening irons, hairbrushes and combs.
- Makeup – Escentual stocks makeup for the face – including products for the eyes and lips, along with body makeup, nail varnish, makeup removers, primers and fixers and makeup accessories.
- Bath and shower – Products in this category include shower gels, bathing salts, deodorants, talcum powder and other powders, dental products and hand washes. Accessories include safety razors and wash bags.
- Sun products – Escentual also stocks seasonal holiday products including sun screen, after sun and self-tan products.
- Gifts – You can also purchase specially prepared gift packs in all of the above categories. Gift categories include men and women, teens, luxury and budget sets.
Escentual makes a point of stocking the world’s leading cosmetic brands. Major names stocked by the online store include:
Making a Purchase from the Escentual.com Store
All products on the Escentual online store feature a detailed product description and photographs, so you should be able to get a good idea of what is included. Customer reviews are also included, giving a flavour of how well the perfumes and cosmetics on offer have been received. When purchasing, all you need to do is add individual products to your shopping bag. There is no registration section to deal with, just a simple checkout. If you are buying a gift, Escentual also offers a handy gift wrapping service, which is free of charge. This service does not apply to large orders of 5 or more items.
Escentual runs a loyalty scheme known as Pretty Pennies. These are accumulated every time customers make a purchase from the online store (2 pennies for every pound spent). A Pretty Penny translates to around 1 pence, so it takes a few purchases to build up enough to buy cosmetics. However, you can also earn 50 Pretty Pennies by recommending a friend to Escentual.
Snag a Bargain from Escentual
Escentual markets itself as a low cost cosmetics retailer and the firm consistently offers discounts in the website’s Offers section. These savings can amount to 50 percent or more off branded cosmetics, so it’s worth checking this section on a regular basis. In the past, the firm has also staged summer sales, featuring 20 percent off all items, along with winter fragrance sales. As with many online retailers, November’s Black Friday event is a big deal for Escentual, with many half price deals on offer.
Payment methods Accepted by Escentual
Escentual accepts most major payment methods. The current selection includes Mastercard, Maestro, VISA, VISA Debit, Delta, American Express and PayPal. The firm also runs a voucher scheme, which is a popular gift item for fragrance lovers.
Shipping Options at Escentual.com
Escentual offers a selection of different shipping options. Standard delivery costs £1.95 and your items will be delivered within 2 working days of despatch (although it’s free with orders over £30). Be aware that despatch can take place 3-5 days after the order is placed. Next comes 2-day guaranteed, which will deliver your items within 2 days of ordering and costs the same amount. The fastest option is next day guaranteed, which costs £4.95. Alternatively, you can pick up any items from Escentual’s only bricks and mortar shop, which is in central Cardiff. If you are ordering from Europe or the rest of the world, higher delivery costs will apply, and payment rates can be found on the Escentual website.
Returning Items to Escentual
Escentual accepts returns on items, providing they are returned in exactly the same condition they were shipped in. To make a return, the company recommends that you contact the Customer Service Team via email at [email protected]. No products with broken seals can be returned and Escentual does not cover the cost of posting any returned goods. If your product is damaged, be aware that returns need to take place within 14 days of receipt and, if a single item in a gift set is damaged, the whole set must be returned. If you have an issue with the actual scent of a perfume, Escentual provides a guide to how each fragrance should smell, but will not accept returns based upon personal taste.
Escentual’s Social Media Presence
You can interact with Escentual across a broad range of social media platforms, including:
Customers can also find out about the world of cosmetics and keep track of new products at the firm’s own blog BeautyBuzz. Escentual also provides a regular newsletter that you can sign up for on the firm’s home page.
Any queries about the Escentual online store can be forwarded via an online form and customers can also telephone the customer service hotline at 0800 0470163. This is open from 9:00-21:00, Monday to Friday and 11:00-19:00 on Saturdays and Sundays. You can also fax via 0845 8671790 or email general customer service at [email protected].
You can also mail the company at:
- 63-67 Wellfield Road
- CF24 3PA
- United Kingdom
For any other queries, Escentual maintains a comprehensive help and advice section, including an FAQ.
If you need to replenish your perfume selection or stock up on makeup, Escentual will probably stock what you need. You can also probably find those products at extremely low prices. The best way to do so is to keep track of the Escentual deals listed at the HotUKDeals Escentual pages.