Exisiting Customers On 20MB - Upgrade To 30MB Broadband - £30 or 50MB Broadband - £5 Per Month @ Virgin Media - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
556Expired

Exisiting Customers On 20MB - Upgrade To 30MB Broadband - £30 or 50MB Broadband - £5.00 Per Month @ Virgin Media

£5.00 @ Virgin Media
Just received an email from VM about heir new 30mb tier & 50mb price & waived fee's We're currently on 20Mb & the fee's are waived when you call VM CS Upgrade to 30Mb broadband for just £30 …
simon-c Avatar
6y, 1m agoFound 6 years, 1 month ago
Just received an email from VM about heir new 30mb tier & 50mb price & waived fee's
We're currently on 20Mb & the fee's are waived when you call VM CS

Upgrade to 30Mb broadband for just £30

We’d like to upgrade you to up to 30Mb broadband for no extra monthly cost, just a one-off payment of £30. For that, we’ll upgrade your wireless router to our new Virgin Media Super Hub so everyone can be online at the same time, in any part of the house.

or

upgrade to 50Mb for just £5 extra per month:

Boost your broadband speed to Broadband XXL, for just £5 extra a month and we're waiving the installation and activation fees - saving you £70.

You'll get all this:

* Up to 50Mb speed
* Unlimited downloads1
* Virgin Media Super Hub wireless modem and router
* Unlimited online backup & storage
* 100 free photo prints every month
Deal Tags:
More From Virgin Media:

All Comments

(326) Jump to unreadPost a comment
Comments/page:
Page:
#2
very tempting for the 50mb
#4
this is for existing isnt that for new?
#5
looks like there is a £20 one off charge for the 50mb?
#6
i done this yesterday, got them to waive the charge for the 30mb i dont need 50 just yet....
#7
nathjh
i done this yesterday, got them to waive the charge for the 30mb i dont need 50 just yet....


How did you get them to waive the charge? Upgrading to 30Mb for free is a great deal.
#8
Ooh thanks for the heads up. Thinking of either just paying the one off for 30mb or cancelling my Lovefilm.com subscription which I never use and get 50mb... Probably worth noting that lots of VM package priced went up a few pounds recently too...

So can anyone confirm there's definitely a one off charge for 50mb as well? User 1982john noted there's possibly a £20 fee but can't see any info on this anywhere?

Edited By: WaxMechaniK on Feb 05, 2011 10:51
#9
Mattytc
nathjh
i done this yesterday, got them to waive the charge for the 30mb i dont need 50 just yet....


How did you get them to waive the charge? Upgrading to 30Mb for free is a great deal.


I'd also like to know this!
#10
when i clicked upgrade to xxl i saw this

Your Services
Broadband XXL
Broadband extras
Wireless "N" router and adapter
Fees
Standard engineer installation £0.0050Mb broadband activation £20.00
#11
The upgrade on this offer assumes that you currently have XL broadband. I have the L Broadband and was advised that XL 20mb would be £14.45 per month extra, XL 30mb £14.45 per month extra plus one off £30 for the new wireless router, etc.., and 50mb £21.00 per month extra and no extra fees. The increases are much less than they were asking around a year ago, Its very tempting but to be honest the 10mb connection is ok for most things and its very reliable.
#12
1982john
looks like there is a £20 one off charge for the 50mb?

VM Customer Services said there are no charges if you upograde to 50mb.
#13
Ahh OK so this offer definitely doesn't apply to me then. We have XL TV, XL phone, but M broadband. I'm guessing it would cost me much more to upgrade then. (Only now noticed it says '...as an existing up to 20mb customer...'.

Probably worth noting this in the OP's description of the offer.
#14
harmony999
The upgrade on this offer assumes that you currently have XL broadband. I have the L Broadband and was advised that XL 20mb would be £14.45 per month extra, XL 30mb £14.45 per month extra plus one off £30 for the new wireless router, etc.., and 50mb £21.00 per month extra and no extra fees. The increases are much less than they were asking around a year ago, Its very tempting but to be honest the 10mb connection is ok for most things and its very reliable.



Strange that it costs £14.45/month to upgrade from L to XL as they cost £13.50 and £18.50 respectively on their own...
#15
Kafkaesque
Strange that it costs £14.45/month to upgrade from L to XL as they cost £13.50 and £18.50 respectively on their own...

That what VM Customer Services advised me when I enquired.
#16
* Unlimited downloads1


Dont they have traffic shaping? If yes, that wouldn't be unlimited.
#17
on the 50mb you dont get so much traffic shaping, and even when you do they knock you down to 10mb or something so you can still download.
#18
Kafkaesque
harmony999
The upgrade on this offer assumes that you currently have XL broadband. I have the L Broadband and was advised that XL 20mb would be £14.45 per month extra, XL 30mb £14.45 per month extra plus one off £30 for the new wireless router, etc.., and 50mb £21.00 per month extra and no extra fees. The increases are much less than they were asking around a year ago, Its very tempting but to be honest the 10mb connection is ok for most things and its very reliable.



Strange that it costs £14.45/month to upgrade from L to XL as they cost £13.50 and £18.50 respectively on their own...


Just checked my bill as I'm currently on L BB, L TV and Phone for which I pay ....
Phone : 12.24
L TV : 12.75
L BB : 25.25
Loyalty Discount : 13.50

Therefore I should clearly be able to upgrade to 30M for no additional cost ..... but of course this is VM so I expect they screw their existing customers and only offer these lower prices to new customers. Was waiting for tivo to launch before negotiating a new deal but i expect that will cost too much so will phone them this week to sort this out.

Rob
1 Like #19
pet2000
* Unlimited downloads1
Dont they have traffic shaping? If yes, that wouldn't be unlimited.
http://www.virginmedia.com/images/tm-table-su-small.jpg
from
http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=2781
50mb is the only truly unlimited package, i'm a L customer and have to monitor my downloads between 10am and 3pm then 4pm til 9pm.
#20
You forgot to mention this is for people on the 20mb line
#21
so it would appear that for most of the day 10am -12 midnight there is some form of traffic management meaning you are downgraded to 75% of your total capacity if you d/l a certain (small imho) amount. My VM connection (on 10mb - £25) and have been for a fair few years now has really slowed down due to this. I am no heavy downloader either. I must look round for a better service, just hope I am not too far from an exchange!

It would seem that they are not worried about fairness if you are paying a premium for the 50mb service.....

Edited By: ramtec on Feb 05, 2011 11:37
#22
welshblob


Just checked my bill as I'm currently on L BB, L TV and Phone for which I pay ....
Phone : 12.24
L TV : 12.75
L BB : 25.25
Loyalty Discount : 13.50

Therefore I should clearly be able to upgrade to 30M for no additional cost ..... but of course this is VM so I expect they screw their existing customers and only offer these lower prices to new customers. Was waiting for tivo to launch before negotiating a new deal but i expect that will cost too much so will phone them this week to sort this out.

Rob


Ouch! Reminds me of one of my clients who I discovered was still paying £80/month for a 512k connection she set up in 2002... Called the company and they admitted that the current cost was £21 for a 8Mb connection, but claimed that they had done nothing wrong as she hadn't called them to change the contract...
#23
i m on ann upto 1-mb plan but hardly get 1.1mb .. any advice?
#24
bulktrans
i m on ann upto 1-mb plan but hardly get 1.1mb .. any advice?


Firstly, are you measuring your download in bits or bytes? A 10Mbit connection ideally gives you a maximum download speed of around 1200Kbytes/s. In reality be happy with anything over 800Kbytes/s
#25
i phoned vm customer services and they said the deals online are different from the deals on their website and me advised to order it online as it was cheaper
#26
Do you have to use the wireless on their superhub? I've got a perfectly good wireless router that is set up and working perfectly. Can it just be added to the superhub the same way it's connected to my current cable modem?
#27
harmony999
Kafkaesque
Strange that it costs £14.45/month to upgrade from L to XL as they cost £13.50 and £18.50 respectively on their own...
That what VM Customer Services advised me when I enquired.

I checked with VM customer services and they say that L is £25.50 but its discounted for everyone if you have a TV and Telephone, and likewise with XL. I have a loyalty discount which in theory reduces my total bill by £22 per month but this is applied to the £25.50 broadband cost and therefore the loyalty discount is in fact less than £10 per month. I went to the customer retentions and they agreed to give me XL for just £4.25 extra pm, by increasing the loyalty discount by £10 but they said that Customer Services cannot offer you the discount.
#28
Hmm just checked my bill, I didn't realise M size broadband was only 2MB.

I'm paying just over £55 a month for 2mb broadband, XL TV (with V+ Box) (without any premium channels like Movies,Sports, etc), XL phone (plus line rental and call waiting/display) and a second standard V Box in another room.

Does this sound expensive? I called customer services and they said I'm on a reduced package set up by retentions which I remember arranging when we were thinking of moving to Sky.

Regarding the BB, he offered 30mb at an extra £12 per month on top. What's interesting though is while logged in, if I click the OP's link and select 30mb broadband it appears to let me continue...

Edited By: WaxMechaniK on Feb 05, 2011 12:04
#29
Kafkaesque
welshblob


Just checked my bill as I'm currently on L BB, L TV and Phone for which I pay ....
Phone : 12.24
L TV : 12.75
L BB : 25.25
Loyalty Discount : 13.50

Therefore I should clearly be able to upgrade to 30M for no additional cost ..... but of course this is VM so I expect they screw their existing customers and only offer these lower prices to new customers. Was waiting for tivo to launch before negotiating a new deal but i expect that will cost too much so will phone them this week to sort this out.

Rob


Ouch! Reminds me of one of my clients who I discovered was still paying £80/month for a 512k connection she set up in 2002... Called the company and they admitted that the current cost was £21 for a 8Mb connection, but claimed that they had done nothing wrong as she hadn't called them to change the contract...


Just checked the online bundle builder .... i selected what i currently have and it came to £38.99 per month but that was inc free weekend calls which I don't currently have. This compares to £36.74 i am currently paying per month. When I notch up the bb to 30M the monthly price comes out to be £43.99, £5 per month more than the tool is saying for the bundle with 10M. Therefore I don't understand how VM can say its £14.45 more per month ...... unless they are just screwing their existing customers and the bundle tool is only showing prices for new customers.

Defo a call is in order.
#30
Result!

harmony999
harmony999
Kafkaesque
Strange that it costs £14.45/month to upgrade from L to XL as they cost £13.50 and £18.50 respectively on their own...
That what VM Customer Services advised me when I enquired.


I checked with VM customer services and they say that L is £25.50 but its discounted for everyone if you have a TV and Telephone, and likewise with XL. I have a loyalty discount which in theory reduces my total bill by £22 per month but this is applied to the £25.50 broadband cost and therefore the loyalty discount is in fact less than £10 per month. I went to the customer retentions and they agreed to give me XL for just £4.25 extra pm, by increasing the loyalty discount by £10 but they said that Customer Services cannot offer you the discount.
#31
i was already on 20MB and have just upgraded to the 30MB for a lesser monthly charge and a one payment of £30, it was £23.50 a month for my broadband before and now it is £18.50.

Hope this helps anyone who is not sure.

Edited By: coullgfx on Feb 05, 2011 13:07
#32
If you've just made the change to 30 or 50Mb has your upload speed increased. Chasing the upload as I work from home quite often.

I'm currently on XL 20Mb with an upload of 0.7Mb. The schedule states I'm not due for the increase in upload until August. 2011. A little reluctant to take this upgrade as it ties into a new 12 month contract.
I'm thinking of switching to BT infinity as they've just installed a nice new cabinet 10 meters from my PC so I should get most of the 40Mb up / 10Mb down even if it costs a little more.

I get good speed tests on XL >19M download is fast and ping is 10ms but when web browsing it seems very slow, pages up to 10 seconds to dowload all images and before you can scroll about. Routing to a different DNS through a VPN is far more responsive so figure VM have a bottleneck somewhere that won't be helped by a pure speed increase.
#33
Not happy with VM, our 8+ year BB modem from them is on it's kast legs and is constantly dropping connection.

Called them up asking for it to be replaced/upgraded due to it's problems and was told i can only have it replaced if i go up to a higher per month contract paying an extra £10 per month!

This is a horrible company to be with, we're moving services to o2.
#34
thats just the poster deal i think VM staight away they said u have logged on a page thats not for you btw they wanted + £6 for 30mb OR + £13 for 50mb and i am payin £55 atm for my package
1 Like #35
azza87
Not happy with VM, our 8+ year BB modem from them is on it's kast legs and is constantly dropping connection.Called them up asking for it to be replaced/upgraded due to it's problems and was told i can only have it replaced if i go up to a higher per month contract paying an extra £10 per month!This is a horrible company to be with, we're moving services to o2.

Why don't you tell them that it does not work at all and they would have to replace it. If you switch it off before you ring them then it would be difficult for them to prove otherwise, and they would likely send you a new modem by post.
#36
currently an existing customer with VM myself on 50mb package but its in my mums name ...tempted to cancel it and pay the cancelation fee of £25 and then set it up in my name and benifit for all the new customer disscounts

Anyone no how long it would taken them to switch BB back on as a new customer?

Edited By: UniversalDave on Feb 05, 2011 14:00
#37
I work for Virgin and most customers that i have changed to 30mb actually reduced their monhly cost
also for 50mb there is currently free manned install and no set up cost ususlly £20.

Edited By: Andy1300 on Feb 05, 2011 14:03
#38
first of all you need to speak to the tsc team who may send out a new modem if yours is faulty, follow the correct process and you may get a good result
harmony999
azza87
Not happy with VM, our 8+ year BB modem from them is on it's kast legs and is constantly dropping connection.Called them up asking for it to be replaced/upgraded due to it's problems and was told i can only have it replaced if i go up to a higher per month contract paying an extra £10 per month!This is a horrible company to be with, we're moving services to o2.
Why don't you tell them that it does not work at all and they would have to replace it. If you switch it off before you ring them then it would be difficult for them to prove otherwise, and they would likely send you a new modem by post.
#39
just be warned that virgin have no introduced throttling during peek hours for p2p users...i.e no more bitorrent for day time use :(

but at the moment i shall be comtemplating to leaving virgin as they customer service is rubbish and i am left with no interent for almost a month!

[edit] i think the max download is 3.5gb during the peak times


Edited By: sillumjay on Feb 05, 2011 14:05
#40
that traffic management is only during the day, if you download after 9pm then its unlimited with no capping ;]

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Looking for Twitter login?
Top of Page
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!