Free 5 Years Guarantee on All TVs + 2 Years Guarantee On Various Technology Items @ John Lewis - HotUKDeals
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John Lewis are offering:

5 Years Free Guarantee on All TVs
2 Years Free Guarantee on a wide range of technology items such as all DVD players/recorders, including Blu-Ray & HDDVD players, camcorders, hi-fis.
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9y, 1m agoFound 9 years, 1 month ago
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#1
Eh thats always been the case with John Lewis's.
#2
nothing like stating the obvious


some people will do anything for some rep;-)



edit

i voted cold just fo the cheek of the poster

(just incase somebody moans why leave cold)
#3
Its is a great little thing J.L do. But has been going for some time and is well known. Wont vote on this because its a great deal but just well....(you know what i mean)
#4
It is stating what is so very obvious to some

But I reckon from the very fact that this thread has been started in the first place,not everyone knows of these gaurantees.

Lets not send the Dappy to the gallows just yet





JL
"Guarantees, warranties and helplines

Guarantees
We always honour the manufacturer's guarantee period where offered; these are usually one year unless otherwise stated. Please see individual product pages for details.
In addition to the first year manufacturer’s guarantee on large electrical domestic appliances, computers, non-portable hi-fi equipment, DVD and VHS players/recorders and camcorders, we provide a free second year service guarantee . This includes accidental damage cover on large electrical domestic appliances only and, where appropriate, frozen food loss insurance, subject to certain terms and conditions listed below.

If you have purchased a television, your service guarantee is automatically 5 years in total, or 3 years for a John Lewis large electrical domestic appliance. These are also subject to the following.

This additional service guarantee provides :


A repair service in the event of breakdown of any functioning part of your product, for the period stated by the John Lewis guarantee.
We'll provide the repair service without charge up to a cost equal to the original purchase price paid for the product.
All repair services are provided by authorised service technicians.
If we decide your product cannot be repaired, or is uneconomical to repair, we'll replace it with the same model. If it's no longer available, we'll discuss an alternative settlement with you.
Occasionally, we may ask you to pay for the repair and claim the cost of the repair from us.
These service and repair costs are excluded from the guarantee


Repairs due to breakdown caused by use other than domestic by you or family, or by deliberate damage or neglect of the product.
Consumer replaceable items including, but not limited to, batteries, light bulbs and other consumables.
Cosmetic damage and/or non-functional parts which do not affect the normal use of the product including cabinet trim, scratches and rust.
The unblocking of drainage channels or refrigeration products.
Work which relates to a manufacturer’s recall of the product.
Any loss suffered as a result of not being able to use the product, or any loss other than the repair or the replacement cost of the product.
We reserve the right to charge for the expense of a service call when no fault has been found with the product after we have inspected it.

Extended warranties
If you wish, you have the opportunity to purchase an extended warranty (John Lewis Service Plan) on many electrical products, in order to cover repair costs once the manufacturer's guarantee has expired. The warranty also acts as insurance to cover repairs needed because of accidental damage, not usually covered under the service guarantee.
Please note that extended warranties are also available from alternative providers such as manufacturers and insurers. Your household contents insurance may also provide cover against accident, fire or theft .

You can buy an extended warranty from us at the same time as you purchase the electrical item, or if you prefer, you can wait and buy it within 30 days of purchasing the item. If you do decide to delay purchase of a warranty, then you'll need to buy the warranty by phone or by downloading an application form. Please click here for further information, or call 0870 010 7887 with details of your purchase and your credit or debit card details to hand. You can cancel the John Lewis Service Plan policy without penalty in the first 45 days of taking it out.


Helplines
We offer access to a 90 day helpline when you buy a new desktop or laptop computer from John Lewis. The service is available for a period of 90 days from the date you make your purchase, and you can call the helpline on 0870 600 0060 from 8am to 11pm, seven days a week. National call rate applies.
When you buy a computer from us, we also offer a variety of computer installation and start-up tuition services from £49.50. Please ask for details in computer departments in our shops, and take proof of purchase with you.

If you need help with any other product on our website, please email our Customer Service team or telephone on 08456 049 049, any time between 7am and midnight, 7 days a week."
banned#5
i didint know this, so thanks to the op i now do :thumbsup:
#6
depends on how competitive John Lewis are with the tv prices. Otherwise 5 years warrenty is nothing as tv gets cheaper and better technology.
#7
Lousy support service. Have been waiting for over 4 months
for a 50" Tv. Customer service appaulling. They do not come
back when they promise and do not reply to emails and treat
their customers with disdain. If you don't mind this then they are
fairly cheap, but, be prepared for poor service
#8
asusboy
depends on how competitive John Lewis are with the tv prices. Otherwise 5 years warrenty is nothing as tv gets cheaper and better technology.



they will price match any shop as long as the item is on display with ticket price,and in stock

and throw in the free warranty
#9
supercasual
Lousy support service. Have been waiting for over 4 months
for a 50" Tv. Customer service appaulling. They do not come
back when they promise and do not reply to emails and treat
their customers with disdain. If you don't mind this then they are
fairly cheap, but, be prepared for poor service



i am very suprised at that there very well known for there great c,s

i never had one problem ordering my tv
#10
few tips if you are ordering a tv

reserve it first before you try and get a price match then you dont risk waiting if it goes out of stock.
you could buy the item then try and get a price match but this way its less risk

also all the tvs(and most other things)are covered by a 30 day no quibble money back guarantee.

they will also price match online as long as the dealer has a store and the item is the same price and instock instore.

you cant really go wrong and the 30 day guarantee is just great

i wouldnt shop anywhere else for a tv,ect
#11
scottyf
few tips if you are ordering a tv

reserve it first before you try and get a price match then you dont risk waiting if it goes out of stock.
you could buy the item then try and get a price match but this way its less risk

also all the tvs(and most other things)are covered by a 30 day no quibble money back guarantee.

they will also price match online as long as the dealer has a store and the item is the same price and instock instore.

you cant really go wrong and the 30 day guarantee is just great

i wouldnt shop anywhere else for a tv,ect


nothing like stating the obvious:-D
#12
Not everyone is as smart as some of the posters on here:whistling: we don't all know everything:giggle: Thanks to the OP:thumbsup:
banned#13
Geemac
Not everyone is as smart as some of the posters on here:whistling: we don't all know everything:giggle: Thanks to the OP:thumbsup:

Yes but it isnt a hot deal so is in the wrong section
banned#14
scottyf
i am very suprised at that there very well known for there great c,s

i never had one problem ordering my tv

Ordering from 99% of companies doesnt have problems. Its when it breaks down that CS lets you down :whistling:
#15
scottyf
they will price match any shop as long as the item is on display with ticket price,and in stock

and throw in the free warranty



I heard a rumour this ended a couple of weeks ago? Shame if it has as I used it last year :)
#16
#17


I can understand why they are doing this, as it is very confusing ATM.

However, shouldn't make and difference to me in Manchester. JL in Cheadle is within 8 miles of Richer Sounds Stockport, and JL Trafford Centre is within 8 miles of Empire Direct Bolton, and these two stores are the main ones used for price matching.

Still voted deal cold, because if anyone is daft enough not to do some research before splashing out hundreds of pounds on a TV, then it's there own fault!!!!!!!
#18
Just for the record, like others, I knew nothing of this deal at John Lewis until I visited their website to check prices on their tellys and as a result of this thread more & more people now know about this deal, so it's been worthwhile posting. :)
#19
Well if you didnt know JL do this you probably dont know that Fenwicks also have the 5 year guarantee stores:-
Newcastle
Brent Cross
Bond Street
Leicester
York
Windsor
Canterbury
Tunbridge Wellls

They have taken over Bentalls but not sure if the 5 year applies there.
#20
It is a tip, not a deal.
#21
Have to love the JL statement
"This is a positive move, not a negative one,"

Whop they trying to kid:giggle:

Never knowingly undersold my ****, but guess it sounds good to all the rich families who shop their I guess.

I told my local about many lower prices elsewhere but they still charge the higher price.:roll: Con
#22
MORE4
nothing like stating the obvious:-D



i deserved that:)
#23



thats not good news for me.:-(
i price matched at newcastle from empire direct at leeds for my tv.
the problems going to arise if you have to claim under the 5 year warranty.if they give you a voucher to the value of your old set but you cant get something same/better for that price around where you live.you will end up paying more.
#24
csiman
Yes but it isnt a hot deal so is in the wrong section



Never said it was:whistling:
#25
chris57
Well if you didnt know JL do this you probably dont know that Fenwicks also have the 5 year guarantee stores:-
Newcastle
Brent Cross
Bond Street
Leicester
York
Windsor
Canterbury
Tunbridge Wellls

They have taken over Bentalls but not sure if the 5 year applies there.


I didn’t know the above ether, my education is sorely lacking:giggle:
#26
Hi All.
Been lurking for a while, but this talk about the "famous JL 5 year policy" annoys me enough to come out of hiding :x

I am just curious how many people praising this JL 5-year-warranty on the TVs actually got anything to show for it? We had a terrible experience with JL's "warranty" ourselves and could not "dis-recommend" it enough. So, please take our example at face value, until someone comes up with a happier anecdote.

Without going into too much detail, once your TV is BER (Beyond Economical Repair), JL will offer you cash for it according to the following formula : 1/5 * purchase price * number of years remaining on the warranty. So for example (and easy maths), for a £500 TV set, that happens to die in year 3, you will get £200 (or maybe £300 if you haggle) to buy a new one. In yr5 that drops to £100.

Now, with modern technology, most things are BER "unless the fuse has blown" (exaggeration, granted... but not by much) and nobody really repairs anything these days that is more than a year old. On top of that, the Sale of Goods Act offers you protection for a "reasonable" period of time (happens to be roughly 5 years for TV etc.).

Now, call me a cynic... :)

"Warranty" to me means that they will either repair or replace the product should it cease functioning properly (obviously through manufacturing fault) at any time during the warranty period. No ifs, ands or buts. It definitely does not mean offering you peanuts that they know won't go anywhere near to buying you a replacement. (And, obviously, won't cover the repair of the TV as they would do it themselves otherwise)


I don't wish to sound one-sided on this, so I feel compelled to point the following out too. JL usually employs very knowledgeable people who are able to answer a question and give you very sensible advice. There is nothing quite like a disinterested yoof (I encountered in other shops that I shall not name) answering a question like this: "What is the difference between these two models?" "Ummm, this one is more expensive!"

You also get the luxury of seeing your TV working in the shop, play with the remote, adjust the picture, compare to the one next to it etc. This has got to be worth something and these are strengths of JL that should be rewarded...

Moral of the story being, before you purchase, ask the nice person selling you this TV what EXACTLY does this warranty entail. And specifically ask what will happen should your TV be broken BER in year 3, 4 or 5 of the warranty. It may be worth looking into alternative "insurance" for your TV and/or taking the free "warranty" out of account to really compare like-with-like.

Hope this helps someone...

I voted this post cold not based on the OP's effort, but on the "offer" itself.
#27
I've had experience of john lewis warranty issues, i bought a 17 inch lcd around 4 years ago, tv wouldn't come on so called jl, they sent out a repair firm withing a few days, guy took it away, after 14 days i called, the repair firm, he said tv needs a new screen, i'd have to wait another 28 days.
i thought this unacceptable so called jl and spoke to the manager, he agreed with me, tv cost £600 4 years ago, he gave me £350 to spend on a new tv, so went to oxford st and got a new tv, they even put another 2 years on the warranty.
moral is be polite and speak to a manager.
#28
Abraxas
Hi All.
Been lurking for a while, but this talk about the "famous JL 5 year policy" annoys me enough to come out of hiding :x

I am just curious how many people praising this JL 5-year-warranty on the TVs actually got anything to show for it? We had a terrible experience with JL's "warranty" ourselves and could not "dis-recommend" it enough. So, please take our example at face value, until someone comes up with a happier anecdote.

Without going into too much detail, once your TV is BER (Beyond Economical Repair), JL will offer you cash for it according to the following formula : 1/5 * purchase price * number of years remaining on the warranty. So for example (and easy maths), for a £500 TV set, that happens to die in year 3, you will get £200 (or maybe £300 if you haggle) to buy a new one. In yr5 that drops to £100.

Now, with modern technology, most things are BER "unless the fuse has blown" (exaggeration, granted... but not by much) and nobody really repairs anything these days that is more than a year old. On top of that, the Sale of Goods Act offers you protection for a "reasonable" period of time (happens to be roughly 5 years for TV etc.).

Now, call me a cynic... :)

"Warranty" to me means that they will either repair or replace the product should it cease functioning properly (obviously through manufacturing fault) at any time during the warranty period. No ifs, ands or buts. It definitely does not mean offering you peanuts that they know won't go anywhere near to buying you a replacement. (And, obviously, won't cover the repair of the TV as they would do it themselves otherwise)


I don't wish to sound one-sided on this, so I feel compelled to point the following out too. JL usually employs very knowledgeable people who are able to answer a question and give you very sensible advice. There is nothing quite like a disinterested yoof (I encountered in other shops that I shall not name) answering a question like this: "What is the difference between these two models?" "Ummm, this one is more expensive!"

You also get the luxury of seeing your TV working in the shop, play with the remote, adjust the picture, compare to the one next to it etc. This has got to be worth something and these are strengths of JL that should be rewarded...

Moral of the story being, before you purchase, ask the nice person selling you this TV what EXACTLY does this warranty entail. And specifically ask what will happen should your TV be broken BER in year 3, 4 or 5 of the warranty. It may be worth looking into alternative "insurance" for your TV and/or taking the free "warranty" out of account to really compare like-with-like.

Hope this helps someone...

I voted this post cold not based on the OP's effort, but on the "offer" itself.


thats the complete opposite to what i have read.

i decided on buying from JL after reading loads of glowing reviews from posts on avforums i read many storys of people having had plasma tvs for 2+ years and been offered the full original value in vouchers to spend on a new tv or the equivalant model thats available at the time of the claim.the 5 year warranty is held in very high regard in the plasma tv section.unfortunately there is far to many posts mentioning JL for me to search through to find all the info.but just pop over there and have a look.
#29
taken from JL website

Guarantees, warranties and helplines
Guarantees

We always honour the manufacturer's guarantee period where offered; these are usually one year unless otherwise stated. Please see individual product pages for details.
In addition to the first year manufacturer’s guarantee on large electrical domestic appliances, computers, non-portable hi-fi equipment, DVD and VHS players/recorders and camcorders, we provide a free second year service guarantee . This includes accidental damage cover on large electrical domestic appliances only and, where appropriate, frozen food loss insurance, subject to certain terms and conditions listed below.

If you have purchased a television, your service guarantee is automatically 5 years in total, or 3 years for a John Lewis large electrical domestic appliance. These are also subject to the following.

This additional service guarantee provides :


A repair service in the event of breakdown of any functioning part of your product, for the period stated by the John Lewis guarantee.
We'll provide the repair service without charge up to a cost equal to the original purchase price paid for the product.
All repair services are provided by authorised service technicians.
If we decide your product cannot be repaired, or is uneconomical to repair, we'll replace it with the same model. If it's no longer available, we'll discuss an alternative settlement with you.
Occasionally, we may ask you to pay for the repair and claim the cost of the repair from us.


seems the trick to do is stand your ground,it doesnt mention a percentage settlement in the t,c where as if you look on some other warrantys it does D&G for instance.

with the price of tvs is falling year on year i would say its a pretty safe bet if you bought i large screen tv for £1500 now that in 3 years time the same/better newer tv would be about £1200 or less so a replacement or upgrade would be no problem

thats the experiences i have read anyway
#30
supercasual
Lousy support service. Have been waiting for over 4 months
for a 50" Tv. Customer service appaulling. They do not come
back when they promise and do not reply to emails and treat
their customers with disdain. If you don't mind this then they are
fairly cheap, but, be prepared for poor service



Customer Service on every occasion I've dealt with John Lewis has been FANTASTIC!

On the shop floor staff are all polite, articulate, well mannered and customer-focused. How many retaillers can come close to that?

Their web business is even better - last Christmas I ordered an ipod shuffle (£50 less a £10 discount voucher) 3 or 4 days before Christmas. Two days later they delivered a nice blue ipod nano 2Gb (£110) When I phoned up they said they had run out of shuffles but had sent the next model up to avoid disappointing someone at Christmas!

John Lewis are head and shoulders above any other retailer I've used when it comes to customer service!

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