Freecom 34946 Data Recovery Service - 3 Years Cover for all your Digital Content RRP £24.95, Amazon price £9.92! ***now down to £9.43*** - HotUKDeals
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Freecom 34946 Data Recovery Service - 3 Years Cover for all your Digital Content RRP £24.95, Amazon price £9.92! ***now down to £9.43***

£9.43 @ Amazon
I've had my laptop hard drive fail on me before luckily after about 6 hours of very slow transfer I got 90% of it onto a new drive. It did make me think about mirroring my hard drive to make sure I ha…
Danielle291183 Avatar
banned6y, 7m agoFound 6 years, 7 months ago
I've had my laptop hard drive fail on me before luckily after about 6 hours of very slow transfer I got 90% of it onto a new drive. It did make me think about mirroring my hard drive to make sure I had another copy of all my photos and music. At this price this product looks like a winner and you can register any product you have that has a hard drive in it.

* Total peace of mind for the next 3 years
* Your best chance to reclaim lost files, photos, videos and music
* Can be used for any hard drive or hard drive equipped device
* State of the art Hardware based Laboratory Recovery (lost data returned on like for like capacity drive)
* Includes insured transportation

Manufacturer's Description
There is always a possibility that your computer’s hard drive or your external hard drive may crash. A hard drive crash would mean that you lose all data that is stored on that drive. Imagine your digital photos, your music or video collection, your important documents would all be gone.

With our Data Recovery Service/Anti Datastrophe System a hard drive crash is not the end of the world. Even if your computer does not recognize the hard drive anymore, the data usually is still present on the drive and thereby might still be recoverable in our laboratory. Registering for our Data Recovery Service means a safe feeling for you. For a period of 3 years, you have the right to one data recovery of your hard drive in case it has crashed.
Product Description
Freecom Mobile DVDRW LS USB2 34946 Networking Hardware
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Danielle291183 Avatar
banned6y, 7m agoFound 6 years, 7 months ago
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suspended#1
Sounds like a great deal for those who really need the extra insurance. I spent £450 to recover a 6.4Gb Drive a few years back! Lesson learned the hard way so now I run RAID and backup my backups!

Thanks
#2
I think theyd be hard pressed to establish when your drive broke (ie perfect for those with an already broken drive). they could claim to look at date/time stamps on files etc i guess but just claim youve recently been using it with read only access and jobs a good 'un!
#3
jimmy101
I think theyd be hard pressed to establish when your drive broke (ie perfect for those with an already broken drive). they could claim to look at date/time stamps on files etc i guess but just claim youve recently been using it with read only access and jobs a good 'un!

You have to REGISTER the product online almost certainly with the single hard-drive that you wish to apply your three year recovery to online, working, identifiable and hence registerable.
More about it at
http://www.freecom.com/ecproduct_detail.asp?ID=4126&CatID=1149651&sCatID=1149650&ssCatID=1149650
which includes a FAQ link to a PDF
and
http://www.antidatastrophe.com/home.php
MKD


Edited By: mk-donald on Aug 10, 2010 16:57: More links
#4
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!
#5
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!
Well their FAQs say:
"Q: Can you always recover my data ?
A: With more than 15-years in data recovery experience, our professional technicians are very successful in recovering data and have one of the highest success rates, however if the drive is damaged too much or if the owner has tried to recover the data with recovery software this can result in permanent loss of data and influence the results in a negative way.
Q: What is the success rate of Data Recovery Service ?
A: Our recovery success rate is 97, 82% for brand new computers/notebooks, and more than 85% for external hard drives. The lower success rate for external hard drives is due to accidents that often happen when an external drive drops, which can result in damage on the platter surface.
Most common failures in data loss are Natural Disasters (1%), Viruses: (8%), Software failure (14%), Human mistake: (28%) and Hardware failure (49%)"
Did you expect them to guarantee anything ?
MKD
#6
Yeah not too sure about this one....sounds a bit like empty promises to me.
#7
wheres the deal in this you shouldnt be paying to get your stuff back in the first place. You should backup your stuff yourself backup software is even built in to windows7 so why should you have to pay to get your own data back.

This is cold because you must be a complete **** if you dont backup your important stuff at least once a week, its not even a difficult thing to do and wont cost you anything.

Edited By: polly69 on Aug 11, 2010 00:24: mistake
#8
I am right in thinking that - last week i saved over some files that i dint want to save over, a restore wouldn't fix this as its a document so would this be able to recover it for me?

Thanks
James
#9
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!

So as an IT tech you need the sack because they can remove the platters from the broke drive why do you think its done in a lab? because of dust and airborne particles.and If you knew anything you would know this.One of the first things you learn when you qualify even for your A+ is the workings of a HDD and whats inside it and how stuff can be recovered.

A little know fact that might help some members mistaken deletion of files can be recovered with some software so if you accidentally delete something important as soon as you realize don't write anything else to disc get a recovery program some are free and you can usually recover the data so long as its not been over written as when somethings deleted from a hard drive its still there the OS just allows the space to be wrote to again this also works on formatted HDD well quick formatted drives anyway, In the past I've recovered entire drives for customers who have deleted the entire contents of there drive like this saving £100s
#10
james_lfc
I am right in thinking that - last week i saved over some files that i dint want to save over, a restore wouldn't fix this as its a document so would this be able to recover it for me? ThanksJames

If you've wrote over the files folders chances are they are gone especially after a week that space will of been allocated to other data, A system restore wont help as that's only OS stuff not files and folders the only chance you might have is if you have volume shadow copy enabled and that backs up files so many times a day just incase things like this happen.

If they where on C go to computer/my computer right click the C choose properties,previous versions and theres a hiper link that tells you how it works and its pretty straight forward this can also be enabled on any other drive but is only on by default on C.

Edited By: polly69 on Aug 11, 2010 00:52: help
#11
polly69
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!


So as an IT tech you need the sack because they can remove the platters from the broke drive why do you think its done in a lab? because of dust and airborne particles.and If you knew anything you would know this.One of the first things you learn when you qualify even for your A+ is the workings of a HDD and whats inside it and how stuff can be recovered.

A little know fact that might help some members mistaken deletion of files can be recovered with some software so if you accidentally delete something important as soon as you realize don't write anything else to disc get a recovery program some are free and you can usually recover the data so long as its not been over written as when somethings deleted from a hard drive its still there the OS just allows the space to be wrote to again this also works on formatted HDD well quick formatted drives anyway, In the past I've recovered entire drives for customers who have deleted the entire contents of there drive like this saving £100s


Thats probably why he isn't an IT Tech, anyone worth there salt would know that data can be recovered in clean conditions in a lab, where platters can be removed and placed into another hard drive and read..
IT Techs don't touch the inner workings of a HDD they just swap them out when they go wrong with a new one!


Edited By: amibees on Aug 11, 2010 09:30: edit
#12
crazylegs
polly69
[quote=s123456]I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!
So as an IT tech you need the sack because they can remove the platters from the broke drive why do you think its done in a lab? because of dust and airborne particles.and If you knew anything you would know this.One of the first things you learn when you qualify even for your A+ is the workings of a HDD and whats inside it and how stuff can be recovered. A little know fact that might help some members mistaken deletion of files can be recovered with some software so if you accidentally delete something important as soon as you realize don't write anything else to disc get a recovery program some are free and you can usually recover the data so long as its not been over written as when somethings deleted from a hard drive its still there the OS just allows the space to be wrote to again this also works on formatted HDD well quick formatted drives anyway, In the past I've recovered entire drives for customers who have deleted the entire contents of there drive like this saving £100s
Thats probably why he isn't an IT Tech, anyone worth there salt would know that data can be recovered in clean conditions in a lab, where platters can be removed and placed into another hard drive and read..IT Techs don't touch the inner workings of a HDD they just swap them out when they go wrong with a new one!

Yes we do it, seems that anyone who pics up a screw driver lately can call themselves a IT tech but without the paperwork or years on the job they are nothing more than a messer

Edited By: amibees on Aug 11, 2010 09:30: edited quote
#13
Do they give you a replacement HDD for free when they transfer your data across to the new one? or do they charge you for the replacement HDD?
#14
It says they replace with a drive of the same capacity so i would assume so as if you have a 2tb drive fail and its full of data i cant see them sending you a couple hundred discs to use. At this price its a steal when i order for customers from scan i see the link for this and its around 3x the price I've even bought it just incase my main backup drive goes down on my server so i can save the family pics and important stuff i miss read the original post and didn't see the price that's why i said backups where the answer and they still are and you should backup your stuff but if all the house burns down at least you maybe able to get you memories back and a tenners not q lot.
#15
Making friend I see again polly ? There are a number of ways you can make your data unrecoverable, it doesn't have to be hardware damage, although if you damage a platter, I'd like to see you recover that.

This is good for those that dont want to know about the workings of things, hot from me, for £9.92 you cant go wrong.
#16
Mmmm - very dubious of this. I wouldn't trust it. Like the other guy said, you should backup your docs and you won't need this anyway. Keep the backup somewehere safe, not on your desk next to your PC. I backup mine to an ext disk which goes in my safe.
#17
james_lfc
I am right in thinking that - last week i saved over some files that i dint want to save over, a restore wouldn't fix this as its a document so would this be able to recover it for me?

Thanks
James


Try Recuva its free recovery software which is designed for what you have done, in my experience if you do a deep scan you have much more chance of getting your data :)
link is - http://www.piriform.com/recuva
1 Like #18
freecom products are absolutely horrible and support is beyond description. Never again. A data recovery service that you probably need on a daily base also does not promise anything good.
#19
This is brilliant for backing up automatically:
Sync Toy
#20
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!

Sorry but they are recoverable. I know for a fact that the Police use acid baths to destry sensitive data as there is no oteher way of being sure other than complete destruction of the drive. Back in the 90s the FBI was able to recover data from drives formatted 8 times one after the other. I dont know whatb the score is with SSd's.

PS IT Consultant for 17 years.
#21
I agree with previous posters that this is a bit pointless. If you have enough foresight to insure against data loss, just go the whole hog and set up a proper backup solution. While it is often possible to recover data from a crashed hard disk, a physically damaged disk may well be irrecoverable.

Also note that RAID mirroring is not designed to be a backup system. It is intended for mission-critical applications so that if one disk fails it can be replaced without interrupting the system. There are many things that could take out both RAID drives at the same time (e.g. electrical surge, fire, flood, theft) so while it is a useful first line of defence it is not a backup solution in itself.
#22
I use 512 bit ESSIV encryption, my drives are mounted through dm-crypt I wonder how much of my data they'd restore. I agree with s123456 the terms are not very extensive and that makes me think bad things about this product. It should be more obvious what they are actually capable of doing.
#23
I think some are missing the point that data recovered or not this also seems to act as a three year replacement warranty for your harddisk! For less than £10 that's got to be a bargain - remember it's not just for a new drive, you can apply it to an existing drive too and all HDDs fail at some point!
#24
And if this is for all devices then perfect cover for a harddisk based PVR.
#25
adam.mt
I think some are missing the point that data recovered or not this also seems to act as a three year replacement warranty for your harddisk! For less than £10 that's got to be a bargain - remember it's not just for a new drive, you can apply it to an existing drive too and all HDDs fail at some point!


I can't find anywhere that says they will replace your hard disk, or anything that says how they send your data back to you. I wouldn't assume the best - although if you're right this is excellent value!

Edited By: mikeleeds on Aug 11, 2010 11:24: additional
#26
msharif911
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!


Sorry but they are recoverable. I know for a fact that the Police use acid baths to destry sensitive data as there is no oteher way of being sure other than complete destruction of the drive. Back in the 90s the FBI was able to recover data from drives formatted 8 times one after the other. I dont know whatb the score is with SSd's.

PS IT Consultant for 17 years.


formatting isnt the same as overwriting, please see here:
http://blogs.sans.org/computer-forensics/2009/01/15/overwriting-hard-drive-data/
and
http://www.anti-forensics.com/disk-wiping-one-pass-is-enough

There is no practice evidence to show that overwritten data can be recovered, moreover one overwrite is all thats needed:

http://cmrr.ucsd.edu/people/Hughes/DataSanitizationTutorial.pdf
http://www.cs.auckland.ac.nz/~pgut001/pubs/secure_del.html


Edited By: mikeleeds on Aug 11, 2010 11:37: added sources
#27
msharif911
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!
Sorry but they are recoverable. I know for a fact that the Police use acid baths to destry sensitive data as there is no oteher way of being sure other than complete destruction of the drive. Back in the 90s the FBI was able to recover data from drives formatted 8 times one after the other. I dont know whatb the score is with SSd's.PS IT Consultant for 17 years.

You and the other posters have missed the point....

He isnt saying hard drives ARENT recoverable, but that NOT all damaged hard drives ARE recoverable.

Admittedly, unless there is physical damage to the platter, it is likely to be recoverable, but not always.

And I certainly didnt see him sitting there saying he was going to take HDD platters out in his bedroom.

Get off your high horses!
#28
polly69
At this price its a steal

polly69
This is cold because you must be a complete ****

Also, what's the point of questioning whether somebody is an IT Tech or not when you clearly misrepresented your credentials in another thread? As someone having completed an MCSA course (purportedly), you should know that taking platters out of a drive and putting it into another drive does not aid data recovery!

polly69
where platters can be removed and placed into another hard drive and read..... Yes we do it

You shouldn't insult others when you have conjected complete rubbish which appears to have been plucked out of thin air? Once again, you are MCSA trained (purportedly), so you should know how tables in a file system are structured, do you? Replacing platters.... tut tut.


Edited By: DaveTaylor on Aug 11, 2010 17:10: .
#29
I posted this previously but for a higher price from Scan and it got slated why I do not know but they got my data back they are not very fast at returning the data but the service did work 100% recovery
#30
goretex
I posted this previously but for a higher price from Scan and it got slated why I do not know but they got my data back they are not very fast at returning the data but the service did work 100% recovery


How did they return your data? Did the replace the hard disk for you?
#31
MrShed
msharif911
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!
Sorry but they are recoverable. I know for a fact that the Police use acid baths to destry sensitive data as there is no oteher way of being sure other than complete destruction of the drive. Back in the 90s the FBI was able to recover data from drives formatted 8 times one after the other. I dont know whatb the score is with SSd's.PS IT Consultant for 17 years.
You and the other posters have missed the point....He isnt saying hard drives ARENT recoverable, but that NOT all damaged hard drives ARE recoverable.Admittedly, unless there is physical damage to the platter, it is likely to be recoverable, but not always.And I certainly didnt see him sitting there saying he was going to take HDD platters out in his bedroom.Get off your high horses!


What we were discussing, if you care to read it, is what level of damage makes this kind of recovery possible or impossible. May I suggest you take you pop into Specsavers when you pop out to get your well deserved chill pill.
#32
polly69
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!
So as an IT tech you need the sack because they can remove the platters from the broke drive why do you think its done in a lab? because of dust and airborne particles.and If you knew anything you would know this....
Jesus, what's with the attitude ?

Your reading skills are obviously on a par with your people skills - s123456 was stating that he doesn't accept that "any kind of damaged HDDs are recoverable". He's absolutely right - it's loonacy to suggest that any kind of damaged drive is recoverable.
#33
mikeleeds
adam.mt
I think some are missing the point that data recovered or not this also seems to act as a three year replacement warranty for your harddisk! For less than £10 that's got to be a bargain - remember it's not just for a new drive, you can apply it to an existing drive too and all HDDs fail at some point!


I can't find anywhere that says they will replace your hard disk, or anything that says how they send your data back to you. I wouldn't assume the best - although if you're right this is excellent value!


It seems to be excellent value anyway at just £10.

I was going by somebody else's post, perhaps I'm too trusting!

I've consequently found the answer direct from Freecom:

"Q: Do i receive my DEFECTIVE HARD Drive back after recovery ?
A: After recovery you will not receive your drive back . Your data will be sent back to you on a suitable data carrier. This can be an USB Stick, CD or DVD, per email, via a FTP server or even on a brand new hard drive. This depends on the amount of data recovered.

* There is one exception: when your data is lost but your drive is not broken we will ship back your data on your original drive
."

source: http://www.freecomsoftwaredownload.com/data/images/datarecoveryservice_FAQ_EN.pdf
found from here: http://www.freecom.com/ecproduct_detail.asp?ID=4126&CatID=1149651&sCatID=1149650&ssCatID=1149650


Edited By: adam.mt on Aug 11, 2010 17:52: Bold important point
#34
i think the deal does offer some benifits, but its on a drive by drive basis.
you have to register the specific drive and they will only recover this one... tbh most of the drives iv got have 3 year warrentys anywho. the data recovery service is a bonus, but not a garrentee.

iv had a drive which you can clearly hear the platter is dislodged and is spinning against the edge of the insides. whilst it might be possible to peice together some of the data, i think it unlikley they would go to these lengths.

it would be more likely this would fall into the 15 percent of external disks that they are unable to recover.

Backup is, although more expensive, the only lasting solution.



Edited By: jw13 on Aug 11, 2010 18:07: spelling
#35
mikeleeds
I use 512 bit ESSIV encryption, my drives are mounted through dm-crypt I wonder how much of my data they'd restore. I agree with s123456 the terms are not very extensive and that makes me think bad things about this product. It should be more obvious what they are actually capable of doing.


I doubt very much:

Q: WHAT WILL BE RECOVERED FROM MY DRIVE IN CASE IT CRASHES?
A: We will recover all possible recoverable information such as photos, music, movies, personal and business document.
We can not recover installed programs or operating systems.


I was thinking it seemed an alright deal until i read that, as that means they don't actually attempt to recover all the data - they merely scan it to get .jpg, .gif, .bmp, .doc, etc, etc - no doubt only a few limited file types and nothing more.
That's pretty disappointing as with the technology they are allegedly using there's nothing to stop them attempting to simply clone the hard disk - although this would obviously give them problems getting the data back to you.

Although curiously:
Q: My data is encry pted , can you recover the data ?
A: Yes, we can recover any encrypted hard disk, because we access the data in low level, but we can’t check the integrity
of recovered data. We send the information encrypted, but we can’t guarantee that it works properly. In these cases
the end user could send us all the tools used to encrypt the data so we are able to check the integrity.

It'd be interesting to know if in mikeleeds' case that would mean he'd possibly get all the encrypted information back but merely in an encrypted form and with the possibility of poor integrity.
#36
msharif911
MrShed
msharif911
s123456
I cant see any term and agreement, as an IT engineer I don't accept that any kind of damaged HDDs are recoverable hence this is not clear on their website whether what will be happened if they cant retrieve customer's data!!
Sorry but they are recoverable. I know for a fact that the Police use acid baths to destry sensitive data as there is no oteher way of being sure other than complete destruction of the drive. Back in the 90s the FBI was able to recover data from drives formatted 8 times one after the other. I dont know whatb the score is with SSd's.PS IT Consultant for 17 years.
You and the other posters have missed the point....He isnt saying hard drives ARENT recoverable, but that NOT all damaged hard drives ARE recoverable.Admittedly, unless there is physical damage to the platter, it is likely to be recoverable, but not always.And I certainly didnt see him sitting there saying he was going to take HDD platters out in his bedroom.Get off your high horses!
What we were discussing, if you care to read it, is what level of damage makes this kind of recovery possible or impossible. May I suggest you take you pop into Specsavers when you pop out to get your well deserved chill pill.

OK - re-read it (again), and it says nothing of the sort. Care to enlighten me?

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