G2 Touch (AKA HTC Hero) on T-Mobile 18month @ £21.50pm - 800mins, 500 texts, unlimited internet - HotUKDeals
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G2 Touch (AKA HTC Hero) on T-Mobile 18month @ £21.50pm - 800mins, 500 texts, unlimited internet

£21.50 @ T-Mobile
First post, so please be kind. I know this has been up before and expired, but I think I have figured out a way to get this deal more reliably and have tried to explain below (hence the long post) …
greg123 Avatar
7y, 4m agoFound 7 years, 4 months ago
First post, so please be kind.

I know this has been up before and expired, but I think I have figured out a way to get this deal more reliably and have tried to explain below (hence the long post)

-I called up telesales on the normal website number (0800 956 2208)
-I did this at just about quarter to 9PM tonight (24-11-09) and got put through to the Wales call centre (I am from Scotland and always got put through to Glasgow centre until now, and they don't seem to negotiate at all in Glasgow. I'm guessing this is because of the time I called at)

-Conversation went something like this.
(SR = Sales Rep)
SR: Hi, how can I help you?
ME: Hi, I was looking at the G2 phone you do, and my friend referred me to you because he got a good deal, so I was wondering if I would be able to order the same deal.
SR: Okay, what was the deal your friend got?
ME: It was (lists deal from title).
SR: OK, let me have a look for you... (seemed to do something on computer)
SR: Yes, I can do you that price. Would you like to order?
ME: Yes please ...

So, no haggling, no negotiating, my first attempt of the day.

I think the lesson to be learned here is that good deals like this are still to be had. I think phoning later in the evening (towards 9PM) seems to help, as does getting the Wales call centre. I don't know how to do this, short of asking for a particular sales assistant by team no. (but I won't post that here for obvious reasons). She mentioned that sales had been very slow today (and she even suggested it might be the weather, so grab this while the weather lasts if you can)

Just hope all goes to plan and that there are no 'surprises' or it will have to go back under the distance selling rules. Really don't want to though...

Oh, and free delivery too since I was flexible with respect to time of day. Coming on Thursday, and I was thinking it would take longer so bonus!
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#1
I think that the total price of the contract should be used in the 'Price' field, and not the monthly cost.

£21.50 x 18 = £387
#2
Still torn between buying one of these, or hoping the droid/milestone gets a UK release. Still damn annoyed no network has plans to sell it yet.
#3
nlackjane
I think that the total price of the contract should be used in the 'Price' field, and not the monthly cost.

£21.50 x 18 = £387


All phone deals on here seem to quote monthly price, so for comparison it makes sense to carr on doing so.
#4
I can see both sides of the argument, but kept with convention to make it clear this isn't PAYG or Sim Free.

FWIW, I look at the overall purchase price anyway, as I see a contract as a way to get a phone for less than it would be to buy outright, so nlackjane, I see your point.
#5
Can't believe how many times this has been posted but it is a great deal.

You can also get £25 vouchers if you use the refer a friend - pm me and i will happily refer you.

M
#6
nlackjane
I think that the total price of the contract should be used in the 'Price' field, and not the monthly cost.

£21.50 x 18 = £387


Why? People should know how contracts work.

Hot deal, I'd go for it if I didn't have an iphone already.
#7
Very little stock of this phone in the country. Big firms toiling to get stock.
#8
I got this deal few weeks ago.
As I got phone I phoned to transfer my old number and asked to confirm contract details,she said that I have combi 35 with 10£ discount, but I have to pay for internet 5£ and vat
I said, no thanks, I want to cancel this contract, she transfered me to cancelation team.Cancelation team staff confirmed that I have comby 35 with 10£ discount and Internet including already.
I asked few times Are you sure that my maximum bill will 25, she said yes
I said, ok I will stay with tmobile
Few days ago I got my bill
Its 35 comby -10 £ discount + VAT 15%, so my bill is about 30£
liars:viking:
#9
Quick question for OP: you mentioned that you normally get put through to the Glasgow call center - does that mean you're not a new customer to t-mobile? If you've been with them before and they had any of your details the deal you're offered may be based on how much money you've spent with them in the past. Personally I have a ridiculous deal with Orange on the HTC HD but it's only because I've been with them for the last 6 or 7 years so I wouldn't post anything they offer me....
#10
brentox
but I have to pay for internet 5£


I recently got the G2 on Combi20 Web n Walk which should be £25 a month.

When my bill came it was £30 and I queried it. They basically said I had combi20 w+w with "Internet Plus" which was an extra fiver.

I fought tooth and nail to complain about it, spoke to loads of different people and got a different story each time.

The upshot was that I "had a super dooper internet phone which REQUIRED the Internet Plus add on (which is 3GB as opposed to w+w 1GB)"

I argued "why am I being forced to take the 3GB Internet Plus when I only need 1GB" and they spouted sh*te about my phone having a constantly on internet connection blah blah so it needed the 3GB"

Anyway in the end I finally got Internet Plus removed and i'm now paying £25 a month

Just to prove I was right and tmobile are idiots....

In the last 16 days I have used 33mb of data so if we call it 2mb per day average.

Therefore it will take me approximately 500 days (one year and four months) JUST TO USE 1GB

And they were trying to FORCE me to take 3GB PER MONTH :x
banned#11
T-mobile are more then the worst mobile phone company I have every been worth.

My account details were stolen from one of their staff members which resulted in £450 in phone bills and contracts charges, which took them 8 months to repay. No compensation no sorry no nothing. They lied about the contract at the begining another £270 which took 4 months to get back plus 9 hours in a t-mobile shop.

My t-mobile brand phone broke 5 times in 8 months (same problem everytime) only to find out that it was a fault they could not fix and I would have to claim on insurance - which meant because their repair team could not fix the phone I did have the correct phone for 5 and half months of the contract. No sorry no nothing.

In total I have spend £2k in an 18month period with t-mobile, spoke with alteast 40 people on the customer service line (1 was helpful), spoke with 4 managers, a lost preventions manager, spent 53 hours+ in a store, written 6 emails, dealt with the police on their behalf and used a lawyer to finally get some of the money back.

Guess what i am trying to say is that i would not recommend them, even if they paid me to come back!!
#12
Have owned a Hero for three months.

Fantastic option to the iphone if you want to be a little more "individual" in your choice of mobile, rather than following the crowd.
#13
morpheus
I recently got the G2 on Combi20 Web n Walk which should be £25 a month.

When my bill came it was £30 and I queried it. They basically said I had combi20 w+w with "Internet Plus" which was an extra fiver.

I fought tooth and nail to complain about it, spoke to loads of different people and got a different story each time.

The upshot was that I "had a super dooper internet phone which REQUIRED the Internet Plus add on (which is 3GB as opposed to w+w 1GB)"

I argued "why am I being forced to take the 3GB Internet Plus when I only need 1GB" and they spouted sh*te about my phone having a constantly on internet connection blah blah so it needed the 3GB"

Anyway in the end I finally got Internet Plus removed and i'm now paying £25 a month

Just to prove I was right and tmobile are idiots....

In the last 16 days I have used 33mb of data so if we call it 2mb per day average.

Therefore it will take me approximately 500 days (one year and four months) JUST TO USE 1GB

And they were trying to FORCE me to take 3GB PER MONTH :x


Im like you mate in a way,i have had a n96 for past 12 months well contract ends on dec,but can upgrade a few days ago,when i contacted them all i kept getting was 18months and 24 month contracts i did not want that long,i really wanted 12 months contract.
One min they say they dont do 12 months and then next they said they could,well as sometimes the 18 months was tempting at times i did not want to be tied to contract that long just say i dont know where i be then,as maybe moving overseas.
I got offered the phone but at a cost if i wanted the 12 months,i said no thanks i want 12 months and free phone,they just was not having if no matter how many times i tired or it was only mentioned once and i had to keep bringing it up,as they said there is not one.
In the end i gave in and paid for the phone,it would cost me £64 and i keep my current contract for 12 months,i am on combi web and walk 30 which i beleive was 300mins,200 txts and unlimited internet.
The lady said this price would stay the same as what i am paying now for above contract,but it would need to change as in the internet,she said my unlimited internet on my old phone n96 is not good for the new phone,and it would need to eb changed to internet plus.
I dont know if i have to pick this online with my account or if she has changed it too suit the new phone,how true is this,would have my web n walk combi 30 with internet been any good for this new phone.
By the sounds of it over the phone i not be paying extra as to what i been paying before on my contract same mins and txt and what she calls upgraded,needed internet that i supposed to have not been any good for this new phone.
She said something about 24/7 internet,being new phone needs upgraded to internet plus,as i said as far as i am aware what i am paying per month now is not gonna be anymore than what they charged before,how will i tell or know?
The only downside of this was i had to pay £64 for the phone,but i got the same contract price i been paying which i was kind of happy with and the 12 months i wanted.

I am just confused as to this change or so called change they said to my tarriff as in the internet plus and no extra cost etc and if this phone does use loads of internet data per month,it its there then yes i am gonna use it a lot.
#14
Tempted to pay up my Vodafone contract to get this, nice deal.
#15
mitchwales
Tempted to pay up my Vodafone contract to get this, nice deal.


How long do you have left with Vodafone mate?

If you cancel your contract before the termination date you don't have to pay VAT on the final settlement fee and you also get 25% discount on the full fee too. Not many people know that and obviously the networks don't shout it from the rooftops.
#16
To clarify, I am a new customer with T-Mobile (never been with them before, and no-one in my family has ever been with them before).

I called up without giving any of my details and was offered this price, and then I told them my details for billing/delivery etc. I just pressed 1, 1 when asked about sales, and then if a new customer or not.


As for the data, I have been told by the sales rep (who was very helpful) that the FUP on my deal was 1GB). If they try and charge me more, I will just return it under distance selling regulations. There was no mention of 3GB, or even any attempt to upgrade me.

As for changing the price etc. the distance selling regulations state


If you provide pre-contractual information in a form that does not
allow it to be stored or reproduced by the consumer, such as during a
phone call or on a website, then you must confirm in writing, or in
another durable medium available and accessible to the consumer,
the information given at paragraph 3.1(i) to (viii).

and at point 3.1.iii)


The price of the goods or services you are offering, including all taxes.

So, it appears that they are required to give a price in writing (presumably with the phone when it arrives), and that it is required to include VAT. So if the price I got on the phone didn't include VAT, then I'll have to take them up on it.

For anyone interested, page 11 onwards of the distance selling regulations guide for companies at http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf is a useful resource.
1 Like #17
tek-monkey
Still torn between buying one of these, or hoping the droid/milestone gets a UK release. Still damn annoyed no network has plans to sell it yet.


Also waiting for the Droid, hope it gets announced before Christmas, but this is a very hot price for what would be my second choice phone
#18
Shame there won't be google navigation on the droid over here, but it'll only be a matter of time. Hot deal, have some heat.
#19
morpheus
How long do you have left with Vodafone mate?

If you cancel your contract before the termination date you don't have to pay VAT on the final settlement fee and you also get 25% discount on the full fee too. Not many people know that and obviously the networks don't shout it from the rooftops.


7 months lol

But Mazuma give 114 for the phone I have so I'd not really be far out of pocket for a nice new phone.

I paid up my three 6 months early by reducing the tariff as low as possible then paying it off. Seriously annoyed the guy on the phone by doing it that way :-D
#20
For those waiting for the Droid like me, just read that superetrader have started taking sim free pre-orders and it's rumoured to be launching in the UK on December 7th http://www.geeky-gadgets.com/motorola-milestsone-droid-coming-to-the-uk-december-25-11-2009/ .
#21
has anyone else managed to get this deal? called up and he wouldn't budge below £30/month :x.

Would really like to get this!
#22
Another member of the forums who I was pm'ing got this deal today mate.

If you keep trying you should get a deal... if they offer you £25 a month I would go for it.
#23
My Dad who's been a T-Mobile customer for 4 years now tried to get this deal on upgrade, but they wouldn't budge from £30/m. I think it's time to move to another network when you get worse deals than new customers.

madgee
Fantastic option to the iphone if you want to be a little more "individual" in your choice of mobile, rather than following the crowd.


Perhaps the poorest excuse for not getting an iPhone.

(Not Hero/Android bashing BTW, but if you buy phones based on individuality...)
#24
weiran
Perhaps the poorest excuse for not getting an iPhone.


Well how about:

1. Its a hell of a lot cheaper than an iPhone
2. it has a battery that anyone could remove if you need to replace it
3. you can properly multi-task on the hero
4. apps on Android are not moderated like on the iPhone
5. The HTC Touch Flo software is amazing
6. Did I mention it is about a million times cheaper.....

Anyway case closed, this isn't about the iPhone anyway.

EDIT:

Just noticed you edited your post :thumbsup:
#25
Tdrtnlz
For those waiting for the Droid like me, just read that superetrader have started taking sim free pre-orders and it's rumoured to be launching in the UK on December 7th http://www.geeky-gadgets.com/motorola-milestsone-droid-coming-to-the-uk-december-25-11-2009/ .


Can't view while at work, but ta for the link :)
#26
Looks like it could be a good deal.
My orange contract has literally just ran out 2 days ago, so i may try my luck with this deal :thumbsup:
#27
If anyone wants the £25 gift voucher and unlimited calls to t-mobile, PM me ...
#28
I called t-mobile yesterday and got the following:

800 mins
unlimited text
unlimited intertnet (3GB)

18 month contract £27 per month
phone arrived this morning.
#29
I took up the deal. Phone is good fun. However camera is so dire that I can't use it - the slightest movement means the shot becomes completely smudged/blurred even with latest firmware.
#30
I have this phone and would recomend it to those who dont want an iphone - its more of a boys phone (bit techie).

Got mine for 35£ a month via redemption (pain in the ****) so this is a bargain!
#31
Flombard
I took up the deal. Phone is good fun. However camera is so dire that I can't use it - the slightest movement means the shot becomes completely smudged/blurred even with latest firmware.


The default camera application is quite slow and often produces blurry images. There are two options here, change the default camera settings, or download and use the Camera Zoom FX application instead.

Change to these settings in the default application:

Quality: High
Widescreen: Untick
Auto focus: Tick
Flicker Adjustment: Auto
ISO: 800

works well for me, taken from:

http://androidforums.com/htc-hero/20511-htc-hero-tips-tricks-useful-apps.html
#32
BEST PHONE EVER - GET ONE - sorry for shouting - but words cant express how much I love this phone :) - its AMAZING :)
#33
Top phone.had mine a little under a month and am still constantly messing with it.dont forget refer a friend for 25 quid.pm,for details
#34
Is there any way to get a deal like this as an existing customer?

I'm on a SIM-only monthly contract with T-Mobile, but would like to keep my number.
#35
I
bobiscuit
Is there any way to get a deal like this as an existing customer?

I'm on a SIM-only monthly contract with T-Mobile, but would like to keep my number.


That wont be a problem mate.just tell them.try and get the welsh call centre
#36
I managed to get a deal close to this, at £26 a month, but unfortunately I'm going to have to send the phone back as the reception on T-mobile doesn't come close to what I get with Vodafone now.
Even trying to call T-mobile to arrange the return took 4 goes, as the call kept dropping.
Love the phone though, so going to see if I can get a half decent phone on Orange for near £25 a month, best I've got so far though has been £29 a month.
#37
morpheus
I recently got the G2 on Combi20 Web n Walk which should be £25 a month.

When my bill came it was £30 and I queried it. They basically said I had combi20 w+w with "Internet Plus" which was an extra fiver.

I fought tooth and nail to complain about it, spoke to loads of different people and got a different story each time.

The upshot was that I "had a super dooper internet phone which REQUIRED the Internet Plus add on (which is 3GB as opposed to w+w 1GB)"

I argued "why am I being forced to take the 3GB Internet Plus when I only need 1GB" and they spouted sh*te about my phone having a constantly on internet connection blah blah so it needed the 3GB"

Anyway in the end I finally got Internet Plus removed and i'm now paying £25 a month

Just to prove I was right and tmobile are idiots....

In the last 16 days I have used 33mb of data so if we call it 2mb per day average.

Therefore it will take me approximately 500 days (one year and four months) JUST TO USE 1GB

And they were trying to FORCE me to take 3GB PER MONTH :x


If anyone else wants to check their usage on Android - download the 3G Watchdog app from the market. It keeps a tab on your 3G usage. My hero manages to use nearly 100MB in 'background' usage when 3G is left on all the time, but then it does constantly receive my emails, facebook, twitter, weather etc etc. Really useful app.
#38
Not sure if this is still valid. I am after this phone and this deal suits me. I just called the 0800 number and the sales person said that the best they could do is for £30 pounds. Not less than that :-(

Please suggest me how to get this deal.. I donot think you get any better than this..
#39
The £5 surcharge for "Internet Plus" is such ********. When my contract was up, I bought a second hand (although essentially brand new) G1 for £200, and changed my contract to the Solo sim-only deal for £20/month. I simply chose not to tell them I have a G1, as they'd want £5 more per month. Wish I had £450 to buy a sim-free Milestone :)
#40
Just a word of warning T-Mobile charge you about twice the rate of other operators for 0845 numbers. up to 40p a minute as I found to my dismay after a period that involved a lot of length calls to my bank.

T-Mobile aren't getting me back when my contact expires

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