Get out of your AOL contract early (With Evidence) - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
I Posted this before but it got taken down as it wasn't proven... Well now it is!

You can get out of your contract with AOL due to their recent changes... Heres the email i recieved just now after emailing them last week:

Dear Member,

Thanks for contacting AOL. It's our aim to help you get the best possible online experience. I understand your concern and apologize for the delay in responding to your concern.

I appreciate that you've taken the time to allow us an opportunity to handle this for you and thanks for your patience waiting for us to reply to your email and please accept our sincere apologies for the delay. Rest assured that we are working very hard to answer every member query , and to ensure that our reply times reduce back to normal as soon as possible.

If you do not agree with the new terms and conditions, you may cancel your contract without incurring any additional charges by contacting our cancellation department between 8am and 9 pm on 0844 499 5555 (from outside the UK , dial +44 117 919 1100). Our specialists will be glad to assist you with your concern.

The Cancellation Department will also provide you with the MAC code.

Please feel free to write back to us if you have any further inquiry or concern regarding AOL. We would be glad to assist you further. Thank you for your patience and cooperation in this regard.


We hope this mail is of some use to you. If you require any further help, please feel free to visit our online support at AOL Keyword: Help. This offers full information on all aspects of your AOL account, with answers to the most frequently asked questions and links to other helpful resources.


Remember: There's a dedicated team of customer service representatives trained to answer your questions from 8am to midnight, seven days a week. Please note that the AOL Member Services support number is changing, until September 30th both 0870 320 2020 and 0844 499 5555 will apply when calling member services and from October 1st you will need to call 0844 499 5555 when calling AOL Member Services. See AOL Keyword: Support Me for details of call charges.


Kind Regards,

AOL Broadband Member Services.
More From AOL Broadband:

All Comments

(76) Jump to unreadPost a comment
Comments/page:
Page:
#1
So what would the point be? Is there another supplier that is pretty good and offers a good price plan with unlimited downloads for less than £14.99/ month??

Mike..
#2
Sky broadband
#3
What r the recent changes??
#4
I'm using AOL broadband as well but I didn't get any of the email as posted here. I'm still not convience if it actually affect everyone. Only those people who currently signed up with their new contract will be affected. Note that newer contract have speed of 8mbps (and 10GB download) but mine is still 2mbps (with unlimited download but fair use policy applies). I made a speed test and it returns a value of between 1.4 - 2.2mbps. I will assume if they have changed my T&C, my speed will increased as well. By the way.. it cost me £14.99 per month as well. I think it is still a great deal if you have a bt phone line and no cable TV.
#5
Their cancellation dept will probably just report all the early escapees to the BPI. j/k.
#6
However, there is nothing in the link which mention about changes to the orignal agreement. I knew about the new AOL Silver T&C but there is nothing which suggest that there is going to be a download limit of 10GB imposed on the connection. Correct me if I am wrong or show me which sentence or paragraph which mention the changes. :)
#7
no problem Chris... you made me worry for a while there... & I keep on reading the T&C but find nothing... :)
#8
but bear in mind the fup kicks in at 30gb
#9
Guys it's limited to certain exchanges, but you can get upto 24meg from [url]www.bethere.co.uk[/url] unlimited DL for £18 a month!

I been on it a while and the connection and customer services is second to none ;)
#10
Try Virgin.net
#11
chrisapplegate
I download over 40gb some months and I've never been seen any connection speed drop, I also live in the remote parts of Cornwall so find it hard to get fast internet. The max i can get is about 3mb which can be annoying when you hear about 24mb! lol


Are you near Mullion? beautfull part of the country!!
#12
I used to be on AOL until they sent me a letter saying I'd downloaded too much. Never in the 7 years I'd been with them I'd had a letter. They were still advertising as unlimited but that's only unlimited online time. Like most ISP they cap at about 60gb a month. The between 6pm and 10pm you are capped at 512k no matter how little you download a month.

I'm a lot happier on virgin media were they have traffic management between 4pm and 12am. I'm on 20mb so as long as I download no more than 3gb between these times, I don't get capped. When I am capped its 6mb download speed. If you download and its not between the traffic management times its unlimited.

Ever since talk talk took over AOL from time warner its gone downhill all the way. I even had to wait another 4 months to cancel my contract. I never realised I could when I got the terms and condition changes letter a few months ago. So if you want to leave AOL I suggest you don't delay and cancel right away.
#13
i think i will reread this, but what exactly needs to be pointed out to the aol cancellation dept. i called recently when i was being capped under the fair use policy, and they said i could cancel but i would have to pay the remainder of the contract, i tried calling the mans bluff but to no avail, cheers
#14
Bethere.co.uk, £55 Quidco, £14 a month for 8Mb (fastest I can get here), unlimited. Got about half a terabyte this month easily.
#15
Adamo
Bethere.co.uk, £55 Quidco, £14 a month for 8Mb (fastest I can get here), unlimited. Got about half a terabyte this month easily.

I'm impressed:w00t:
#16
i just got kicked off after 3 months of downloading 300-400gb per month

much easier than the hassles of trying to ask for a mac code without paying a cancellation fee
#17
MyBigToe
i just got kicked off after 3 months of downloading 300-400gb per month

much easier than the hassles of trying to ask for a mac code without paying a cancellation fee
I thought I was one of the heavy user.... but well over 100Gb... what r u downloading?? :)
You probably have more than 10 TB hdd on your computer :)
I think my line is capped, but I'm still happy as I get between bt DL of 120-200kbps in between 22:30 - 12:30 (sometimes differ)... other times is 38kbps...
#18
I'm wondering if the people that got the free laptop for signing up to AOL for 18 months will be able to cancel :lol:
#19
siewmk
I thought I was one of the heavy user.... but well over 100Gb... what r u downloading?? :)
You probably have more than 10 TB hdd on your computer :)
I think my line is capped, but I'm still happy as I get between bt DL of 120-200kbps in between 22:30 - 12:30 (sometimes differ)... other times is 38kbps...

about 180gb of that was work based, and deleted within 24 hours
though i do have 4 500gb external drives
#20
has anyone left AOL and kept their email addresses cos I really need my email address to leave with me and when I wanted to cancel the agent on the line could not give me a confirmed answer and another agent was straight to say 'no' anyone who has left recently what happened to your email address?
#21
I spoke to an agent a few weeks back and he said that you can keep your email addresses no problem. The reason I rang up was to cancel because AOL I feel have been on a slippery slope for some time now. I have been a customer for 10 years but it seems they cannot keep up with the competition!

I am supposed to be on 2meg for £15/month which in itself is expensive, but all the speed tests I have done indicate it is 1meg and it doesnt even seem that fast! It also cuts out at times.

They didnt even try to offer me an improved deal, in fact they didnt offer as good a deal as they do to new customers! Now they are changing their customer service number from a freephone number - it all seems to be going downhill!

Just to rub salt in the wound, the agent said he would send me my MAC code within 48 hours and guess what - 3weeks later and no sign. More time to waste tomorrow talking to cancellations! :x
#22
No problems with my AOL, £9.99 a month for 2meg uncapped seems a good price, no LLU in my exchange so i know i wont get cheaper anywhere else at the moment
#23
I rang AOL and told them I wasn't happy with the service. I asked for a reduction in my rate. They dropped it from £14.99 to £9.99 per month (AOL SILVER). It's called the retention rate. Been on it for exactly one year and it has been renewed without question. As I have the MBNA credit card I don't actually pay a penny and haven't done for three yers.
#24
WOW, What a chance to get away from AOL. I quit last month after 6 years. What a difference im now with SKY. AOL told me my line cant get any better than 1mb. SKY told me that was a load of **** and now runnung AT 8MB...
#25
I asked for my MAC code a couple of weeks back to go onto Be and they offered me 8mb for £9.99 a month with no new contract. Since my line only runs up to about 6mb anyway I accepted.
#26
chrisapplegate

2. Our Member Services number is changing
From 26th November 2007, the main Member Services customer support number will be changing from 0870 320 2020 to 0844 499 5555.

Calls to this new number will remain chargeable. The good news is that where calls were previously charged at up to 7.51p/min from BT landlines, any calls to the new number will be charged at a flat rate of 5p/min, whenever you need to call Member Services. Call charges from mobiles/other providers may vary.


Scum. Ofcom stop allowing them to profit from 0870 numbers so they switch to 0844, just as much a rip off. What they don't say is the 0870s were only about 1.5p/min in the evening!! They're probably raking more in from this new premium-rate number.

Sorry, but this really gets my goat.
#27
I got fed up with AOL after they started charging for customer support, moved it abroad and started hiring monkeys to answer the phones!

I have been on Sky for about 11 months now, £5 per month (capped at 30gb but I ALWAYS download music & videos and have never seen any negative performance etc. It's £10 per month if u want unlimited downloads and upto 16meg speeds)

I used to get speeds just over 1meg on AOL Platinum and was told by them that it was the max I could get on my phoneline. I switched to Sky and straight away I was getting speeds over 4meg, recently this has gone up to 6meg!!

Not to mention the fact that as soon as I'd taken all the ***** AOL software off my PC that doubled in speed too!

So basically, I was paying AOL over the odds to supply me with a slow connection and cripple my PC!

I still have access to my AOL emails via aol.co.uk and I can use my screenname to chat using AIM
banned#28
beanoni
Scum. Ofcom stop allowing them to profit from 0870 numbers so they switch to 0844, just as much a rip off. What they don't say is the 0870s were only about 1.5p/min in the evening!! They're probably raking more in from this new premium-rate number.

Sorry, but this really gets my goat.



I believe I am correct in saying that from Feb next year 0870 numbers will COST the owners of the obscene numbers. No wonder they are changing them
#29
Thanks for this, i spoke to the most arrogant irish guy when i phoned up.

"id like to cancel my contract please, as i dont accept the terms and conditions in the new change".

"well now you see you are in contract so you cant"

"it says I can"

"but your getting a great service from us"

"im getting less than half the advertised speed and i am speed capped because i can only download 40gb a month, and the PS3 and Xbox 360 demo's come in at 1-2gb in size"

"dont be silly, demo's are never that size, why dont you just play them straight on the internet"

"because you cannot do that, you have to download them"

"average hard drives are only 80gb so your saying you download 2% of your hard drive for a demo, thats nonsense" (im not making this up).

"can i have my mac code please?"

"you're cancelling because of a change in telephone number? Your really not happy with that?"

"i just want to cancel my contract and because of your terms and conditions change, i can"

"so your using, a loophole?"


"yeh"

guy keeps laughing all through the call as if i am an idiot

"you cannot do that, if you were not happy with it, you can, but you cannot use it as a loophole"

"i dont agree, mac code please"

2 minutes later he comes back after speaking to someone

"you're mac code will be with you within 5 days". :giggle:
#30
Am I right in thinking that the 9.99 deal I have with AOL can still not be beaten?

Dave.
#31
[quote=virus]I rang AOL and told them I wasn't happy with the service. I asked for a reduction in my rate. They dropped it from £14.99 to £9.99 per month (AOL SILVER). It's called the retention rate. Been on it for exactly one year and it has been renewed without question. As I have the MBNA credit card I don't actually pay a penny and haven't done for three yers.[/quote]

How does this work............. I have MBNA too. Is thsi free for MBNA card holders???
#32
I still have 4 months of my £12 month contract to run..is it worth asking for a better rate than the £14.99 i pay now..any one else tried this
#33
i'm just about to cancel my aol contract as they have capped my speed due to excessive downloading which is nonsense and when i spoke to customer services about it well lets just say i'd to bite my tongue.

but this gives me a great chance to get out as funnily enough just got that email yesterday. only question is how quickly do they have to give you your mac code? I want to get signed up to be as soon as possible but really don't want to be hanging around waiting on aol.
#34
I currently pay £9.99 a month for platinum, but the speeds aren't that great.
Thinking of switching to SKY as might as well get the channels too.

Cheers for this, just the thing to get-out if I decide to go for sky.
#35
[SIZE=2]Go to BT! Go for the Option 3 broadband, get unlimited downloads, up to 8MB/s free wireless router, free voip phone with free eve/we calls = £24.99p/m [/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]Also get a BT Vision box free and only a one off connection charge of £30.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]TV, BB and Calls for £24.99p/m! [/SIZE]
#36
I hate AOL with a passion :x

I was with them for 7 years and the last 2 went down hill rapidly. To cut a very long story short, I got fed up of staff not being able to speak english or understand what I was telling them, hearing 'we are giving you a great service' when I was trying to explain that yet again for the 3rd or 4th time that week, my connection had dropped out for 5+ hours and my speed was ridiculously slow - I was paying for platinum which is up to 8meg and actually getting an average of 650b !! Great service, yeah :?

A manager that actually was a manager (and not just a member of staff from the indian call centre saying he was the team leader which therefore meant I couln't speak to anyone higher apparantly) eventually agreed that as they were unable to sort the problems I could leave my contract early, so I did, and they still tried to say they were giving me great service, no provider in the UK has yet given anyone a speed greater than their 8 meg (which is why I'm sat here on BE currently getting 12 meg...) and trying to get me to take out AOL talk :giggle:

After being with BE for less than a month, I'm loving it already. Their helpline number is free and they listen to you and dont just read off scripts, their wireless router is a lot better and I've not lost my internet connection once. Plus, they have offered unlimited downloads and the 12 meg is great. :w00t:
#37
chrisapplegate
Someone said earlier on here that they said it would take about 5 days, but you never know! Can i ask what supplier you're thinking of switching to? i need to find one without small download caps that i can get in my area!


was looking at be unlimited. theres a thread on here about them and looking at loads of reviews they do seem to be a great option for the more frequent downloader.
#38
HiroNakamura
has anyone left AOL and kept their email addresses cos I really need my email address to leave with me and when I wanted to cancel the agent on the line could not give me a confirmed answer and another agent was straight to say 'no' anyone who has left recently what happened to your email address?


I left about 2 months ago and went to virgin media. I asked when I cancelled do I get to keep my email address, the answer was yes. About 2 weeks later when my payment for that month had run out, guess what? My account and email address were suspended. When I log on to AOL now it say suspended account and to enter your credit card details. From now on I'm sticking with a gmail address as that won't be deactivated, and luckly I'd changed everything to my gmail address just in case.

EDIT: Another thing I forgot to mention when I was cancelling 2 months ago they offered me 8mb unlimited broadband for £9.99 a month. Though it was probably 2mb and they were lying to me.
#39
adgloride
I left about 2 months ago and went to virgin media. I asked when I cancelled do I get to keep my email address, the answer was yes. About 2 weeks later when my payment for that month had run out, guess what? My account and email address were suspended. When I log on to AOL now it say suspended account and to enter your credit card details. From now on I'm sticking with a gmail address as that won't be deactivated, and luckly I'd changed everything to my gmail address just in case.



I had similar concerns, but was told to keep my e mail addresses I had with them, I had to go to aol.co.uk and register there for free e mail accounts, and then just use my old e mail name. The only difference was my e mail address now ends .co.uk rather than .com, but they said that all e mail that goes to [email protected] is automatically redirected to [email protected] So far, I'm still getting my messages ok.....
#40
Any reason to leave a contract early is a deal.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Top of Page
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!