Get Out of your VIRGIN MOBILE contract (Changes to terms & conditions) - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
If you are tied in to a mobile phone contract with Virgin mobile you can cancel now as they are putting up various call charges as from 12th May 2008. This is a major change to the terms of your contract and you are within your right to cancel without any further charges.

Some changes to our standard charges
There are a few changes to our standard tariff happening from 12th of May we need to tell you about, too.

Your monthly package gives you a set amount of minutes to use to any landline and mobile network in the UK. If you use these up before the end of the month, youll switch onto our Pay Monthly standard tariff, which means calls to other mobile networks in the UK will cost 40p a minute from 12 May (right now they cost 35p a minute). Remember, this is only once youve used up your monthly allowance of minutes and texts.

Texts to other networks are also changing. Once youve used up your set amount of texts to any mobile network in the UK, youll use our Pay Monthly standard tariff, where texts to other UK networks will soon cost 12p a message (instead of 10p).

The next change only applies to you if you use advertised call forwarding services with numbers that begin 07 for example 07744 or 07755. These arent like normal mobile phone numbers, theyre services you can use if you want to manage your calls. From now on itll cost 40p a minute to use them from your Virgin Mobile phone. And just to let you know, if you have a bundle, these calls arent part of that.

One more thing to mention is that our 5p minimum call charge, for calls that last less than a minute, is changing to 10p. This happens from the 9th of June. But it only affects you if you make calls outside your monthly airtime package. If youd like to add a larger one or check the tariff you have is right for you, just visit virginmobile.co.uk

All in all, theres never been a better time to be with Virgin Mobile. Of course, as always, when we let you know about any new major changes you do have the right to cancel your Virgin Mobile service, but talk to us first!

We hope youll be with us for a long time to come.


The Virgin Mobile team


This is my first post so I hope I've done it right! :-)
More From Virgin Mobile:

All Comments

(84) Jump to unreadPost a comment
Comments/page:
Page:
#1
Virgin - One of the most evil companies around! Hidden behind the smile of Richard Branson.

Every year they put up their prices in every single one of their companies - be it their gyms, flights, phone service, virgin media etc etc... and what makes it worse are their pathetic (deceivingly friendly) letters explaining how they are doing it in your best interests and proclaiming how great they are.

I will never use Virgin again - esp after the behaviour of their Virgin Atlantic stff when I went to Florida and their laughable attempt to get £250 out of me for a debt I had with NTL two years previous - a debt I had paid and been overcharged by £300 so in fact they owed me £300! Yet they get the debt collectors on me last month.....laughable!
#2
I personally don't have a problem with the company. I think their customer service is top class:thumbsup:
banned#3
so does this mean that i can sign upto a virgin contract and get a good phone like nokkia n95 or something and then canccel the contract before 12th of May and then i get a nokia n95 for only one month of paying the bills?
#4
askfareed
so does this mean that i can sign upto a virgin contract and get a good phone like nokkia n95 or something and then canccel the contract before 12th of May and then i get a nokia n95 for only one month of paying the bills?


I very much doubt it! If you sign up to a Virgin contract now you would probably get the new terms and conditions.
#5
Heat and rep added!
#6
Hi - does anyone know if this 'get out option' applies to anyone that changes the terms and conditions of an exhisting contract? I recently received similar correspondance from AOL regarding my broadband/home phone package. Also, does anyone know what happens to the phones etc that have been provided foc as part of these contracts, in my case a lap top?? Rep for any info :)
1 Like #7
lrb76
Hi - does anyone know if this 'get out option' applies to anyone that changes the terms and conditions of an exhisting contract? I recently received similar correspondance from AOL regarding my broadband/home phone package. Also, does anyone know what happens to the phones etc that have been provided foc as part of these contracts, in my case a lap top?? Rep for any info :)


If you check the original contract there will be a clause somewhere that tells you under what circumstances you can cancel. Its definetely worth checking.
I once cancelled a mobile contract with Three when they changed there terms and I was able to keep the phone and pay nothing else.

Im phoning Virgin in the morning to cancel this contract so will let you know how it goes ;-)
1 Like #8
sall242003
If you check the original contract there will be a clause somewhere that tells you under what circumstances you can cancel. Its definetely worth checking.
I once cancelled a mobile contract with Three when they changed there terms and I was able to keep the phone and pay nothing else.

Im phoning Virgin in the morning to cancel this contract so will let you know how it goes ;-)

Many thanks - i'll look into it then. It may be work out to be a free lap top after all plus AOL is interfering with Quidco so it has to go!
#9
I got VM phone, broadband, TV & mobile. Modem broke about 2 weeks ago, & they came out next day & fixed it.

No problems with VM at all at my end.

As for air travel, do they not all [COLOR="Blue"]make [/COLOR]BIG mistakes?
#11
Every year they put up their prices in every single one of their companies - be it their gyms, flights, phone service, virgin media etc etc..

Isnt that called inflation? To be fair there's a lot of inflationary pressures at the moment. Most retailers will put their prices up to absorb increases in steel/fuel/energy costs. The ones that dont are probably making too big a margin to be worried.
#12
virgin mobile already charge me for 07744 esq.what do i do now advice req.
thanks
#13
I think I'll cancel mine aswell :), wheres the best place for contracts at the moment before I cancel and end up kicking myself?
#14
does anybody know anyway i can get out of a contract with 3 iv been with them aout 3 months btw

thanks
#15
I got the 6 month free sim deal with Carphone warehouse (cashback) so I'm alright...i hope. I'll just cancell after that
#16
argh nice.... anyone know how to get out of a 3 contract ?
#17
My tv/phone/net got taken over by Virgin - now dumped due to unreliable service and higher prices (and v.poor customer service).
My gym has been taken over by Virgin - due to be dumped as gone downhill but prices up.
My advice would be to get out of your contract and over to a professional company.
#18
Seems pretty similar to the thread below:
http://www.hotukdeals.com/forums/showthread.php?t=113342
banned#19
Aren't all virgin phones locked to virgin anyway so you don't actually win anything?
#20
lumoruk
Aren't all virgin phones locked to virgin anyway so you don't actually win anything?

you can get most if not all phones unlocked
#21
Xxcxcx
#22
Moreover the virgin locked phones work with T-mobile sims since virgin uses T-mobile network
1 Like #23
I have always been loyal but they do not repay that. I'm off. heat added
#24
So what do i do just phone them up and say i dont like the new changes they have made regarding phone call costs etc so therefore i have the right to cancel? Where is the best place to go on contract with any good deals going about at all?
#25
Im on the 4 for £40 a month deal, with 300 mins and 300 texts. Til now the calls and texts would rollover for a month, but that is stopping this month too :(. What I hate most about Virgin is the £5 charge I have to pay every month just because I cant afford to pay my bill direct debit, grrrr. Ive been an NTL customer since august 97 and there was no charge at all til about three or four? years ago when it was a pound a month. Then it went up to £2 when they joined up with Telewest, then £5 with Virgin.

If I could find a cheaper way to do my broadband, landline, tv and mobile, I would.
1 Like #26
The only reason they are called "Virgin" is so it does not sound like they are F@&king everyone.
#27
ibiza
The only reason they are called "Virgin" is so it does not sound like they are F@&king everyone.


LooooooooooooL nice 1

Its the other way round with some of us, FUNCARDS hehe :whistling:
#28
sall242003
I very much doubt it! If you sign up to a Virgin contract now you would probably get the new terms and conditions.


According to their website it's still using the old terms, how tempted am I to try and get a phone for 1months contract....

"Text messages to other UK1 networks and BT landlines 10p per message"
"Calls to other UK networks 35p per minute"
banned#29
i just wanted to ask if a mobile operator was to change ther t and c's, thus giving u a chance to break out the contract, does this chance only exist if u break out of the contract before the new t and c's are implemented or can it be anytime before or after it? Cos i got 2 contracts out last year on t-mob so that i could make 07744 phone calls but then a couple of months into the contract they decided that they will start charging for these phone numbers and they will not be coming out of my allowance anymore. I was gutted but they didnt tell me that i had the right to cancel my contract. I still have 5 months left on the contracts and im paying £35 a month for each of them and wanted to know if i can, say 9 months after they implemented these new t&c's say to them "hey u bashturds, u changed, and now i want to change"?

Anyone know?
#30
they give you a deal for the tv...bb... phone then change it half way through the 12month contract !
(they have with me!) bill from 30 to 62.99 a month ,
still waiting to see what i can do.i sent in a complant a week ago.
#31
[QUOTE=thekudos]Virgin - One of the most evil companies around! Hidden behind the smile of Richard Branson.

Every year they put up their prices in every single one of their companies - be it their gyms, flights, phone service, virgin media etc etc... and what makes it worse are their pathetic (deceivingly friendly) letters explaining how they are doing it in your best interests and proclaiming how great they are.


They are putting charges up in line with the financial climate, market and inflation. We have had it too good for too long with service providers all battling to win business by offering cheap unsustainable services. They are protecting the financial stability of the company and shareholders interests.

Fair play to Virgin - others will soon follow:thumbsup:
#32
therealslimkaty
.... What I hate most about Virgin is the £5 charge I have to pay every month just because I cant afford to pay my bill direct debit, grrrr..


It is actualy cheaper to pay by direct debit so this statement makes no sense, you can either pay the bill or not.

You may have a cash flow problem so timing is anissue but that is not the same as not being able to afford the bill and can be solved and will save you money £60py.
#33
All in all, theres never been a better time to be with Virgin Mobile.

:rolleyes x1000: how about any time BEFORE now, when calls/txts/whatever were cheaper? Are they trying to be ironic?

Not got a Virgin phone but what a joke these increases are. I love the 10 to 12p increase in text messages. What the hell is up with that? It costs absolutely nothing for the network to deliver a message, just the overheads involved with running the services needed to be the 'middle man' in between sending/receiving. Text messages = easy money for networks.

Not the place to bitch about other Virgin services I guess - but I'm gonna be shot of Virgin Broadband as soon as this years contract is up. Seems Virgin can't really do anything right, well at least not when they're in our homes or pocket.
#34
i have the 4 for 40 package
with 300 mins and 300 texts on a pay as you go sim (technically its a pay as you go i think) do these terms and conditons apply to me as well - i did get a text message from Virgin (like the previous comment) that my mins/texts wont roll over but no mention of these changes. Please can somebody point me in the right direction. Thanks,
#35
Anyway of gettin out of a vodafone contract ?
#36
I've actually quite enjoyed being with Virgin until now (for 6 years), and their customer service have been great on the couple of occasions I have had a problem. But I'm not willing to pay 12p per text, 40p a minute and 10p as a minimum so looks like I might have to shop around...
#37
I've always found Vrgin to be a great company, especially their mobile service when I used to be with them for about 5 years. Their customer service is/was ace!! But as freakfire says, these prices are excessive. 12p a text! 160 characters! Pah, I too would be shopping around if I was still with them now!
#38
If anyone manages to get out of this I'd be keen to know, been with them 6 months, can't get service anywhere - could do with jacking them in really...
#39
mumblin
argh nice.... anyone know how to get out of a 3 contract ?

Chrissybh0y
Anyway of gettin out of a vodafone contract ?


Read your T&C's, rescission is ONLY available to fundamental breaches so unless they have done something pretty majorly wrong then the simple answer is no

Adnan786
i just wanted to ask if a mobile operator was to change ther t and c's, thus giving u a chance to break out the contract, does this chance only exist if u break out of the contract before the new t and c's are implemented or can it be anytime before or after it? Cos i got 2 contracts out last year on t-mob so that i could make 07744 phone calls but then a couple of months into the contract they decided that they will start charging for these phone numbers and they will not be coming out of my allowance anymore. I was gutted but they didnt tell me that i had the right to cancel my contract. I still have 5 months left on the contracts and im paying £35 a month for each of them and wanted to know if i can, say 9 months after they implemented these new t&c's say to them "hey u bashturds, u changed, and now i want to change"?

Anyone know?


9 months?!? Highly likely you will be deemed to have accepted the new T&C's. If it has only just come to your attention it's likely you will be deemed to have been "unreasonable" in your not checking statements and your delay of bringing the complaint.

Unless you have some really good reason for noting this before I would say you've not got much of a leg to stand on,they will certainly put up a fight and any professional advice to resolve the issue will significantly outweigh any gain you will achieve insofar as cost.
#40
At the risk of being hammered, I am a Virgin Customer (hmm makes you think that statement...) and I got this message as I have a £10/month 300 mins 300 txts deal and they are no longer rolling over.

The increase in costs actually only applies to stuff that is outside your agreed contracted activity which should really be your budget for the month. Its just like bank charges when you do something you havent agreed (like going overdrawn).

Dont get me wrong, I dont work for Virgin, I think the charges are excessive and I really dont agreed with Bank Charges as I worked for a long time in the industry and know what it really costs....but I do think it might make us all think a bit more and plan a bit better to make sure that we stick to a mobile budget each month.

With times as they are financially, we will all need to tighten our belts. Past experience has taught me that cheapest isnt always best and Virgin Customer Service has always been ecellent with me - unlike other providers.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Top of Page
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!