Half Price Sale starts 17 June online and in store @Debenhams - HotUKDeals
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50% off selected womenswear including Designers at Debenhams
50% off selected accessories including Designers at Debenhams
50% off selected lingerie including Designers at Debenhams
50% off selected menswear including Designers at Debenhams
50% off selected childrenswear including Designers at Debenhams
50% off selected styles in our bathshop
50% off selected styles in our cookshop including 50% off an Anolon 5 piece pan set
50% off selected styes in our warmshop including 50% off our 4.5 tog hollow fibre quilts
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8y, 5m agoFound 8 years, 5 months ago
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#1
Ah, the great Debenhams - buyers beware if shopping online! Debenhams are notoriously bad for not sending your items and stuff being out of stock. Thank you for the post though - at least people can go in store. Heat added
#2
Good post for in store shoppers as online debenhams are a pain the the ****.
#3
Go instore for your goods don't buy online this company are crooks when it comes to online shopping. They took my money, sent e-mail stating goods sent but goods were never sent because they wasn't instock. It took 1 month to get my money back. :x:x
#4
Thanks for the warnings guys! :thumbsup:
#5
I've had a bad experience online too - but they resolved it quickly! One item didn't turn up, and the said I could either pick it up instore or get my money back so they checked the local instore stock while I was on the phone and they were out too - got my money back within a few days.

Also, I bought some cutlery from them which didn't fit in the box (weirdly) as the cutlery was too wide so again they offered a refund but because it was such a good deal we kept it and they gave me 10% back.

All in all, good customer service but poor to start with!
#6
Ordered lots from these guys and never had a problem.
#7
i will not shop online when its sale stuff. i have had two bad experiences with them during sales. Both times they took my order but a week or so later i got an email saying not in stock.

the one time i used them not during a sale everything went smoothly.

I will not bother on line again.
#8
Can be great in store, but do yourselves a favour and steer clear on-line. After a string of failures I have given up online. Everythign from lost items in post, charging for goods not in stock, refunds outstanding etc.
#9
How can something that hasn't started or anyone has any proof of bargains be voted hot???
banned#10
kpkiller
How can something that hasn't started or anyone has any proof of bargains be voted hot???


Because people see 50% off and vote on that basis. Of course, most of the items will be rubbish or very short stocked, as usual.
#11
I too must stress and back up what people are saying on here. Debenhams online = shambles !

Can`t believe that they have never seemed to learn from their last few sales etc and acted on it. Online retail is massive these days. !
#12
Voted cold as I`ve ordered loads from their sales and never received anything-just an email to say out of stock
Also-the sale hasn`t started yet!
50% off SELECTED STOCK
#13
ordered a coat in the last sale and got it in good time. reduced from £120 to £60. barrrgain !
#14
I think you can get a really good bargain at debenhams online but if it's something you really want I'd go buy it instore as the service they offer is quite shocking.

I would advise people not to buy things on the strength of the price you receive when using a voucher. If you wouldn't pay the price without the voucher then don't buy it ,as again, service is shoddy and they don't think twice about charging you full amount.
#15
I've had a couple of bad experiences with them too (and I've only ordered from them twice!). Not a reccomended web retailer to deal with. Their stock system and customer services are very bad in my epxerience.
#16
link not working...
#17
I've tried four times to buy something in a sale at Debenhams and now simply view them as fictions not worth bothering with. One one occasion 12 items were ordered and I have received nothing from any sale order. On-line stock system is utterly useless. Complete waste of time!
banned#18
mhh1981
Ah, the great Debenhams - buyers beware if shopping online! Debenhams are notoriously bad for not sending your items and stuff being out of stock. Thank you for the post though - at least people can go in store. Heat added


I've ordered from these muppets 3 times.

Twice the order was cancelled due to no stock available and the third order which was a microwave never arrived. They claimed it was lost in the post even though there were other people who also experienced their microwave go 'missing in the post'.
#19
Don't bother, Debenhams are a s**t company online, they are total waste of time, you place an order you get confirmation email, then few days later they cancel the order as its not in stock and send you email saying they have cancel the order, I and others experienced this everytime we placed an order.
Their customer services takes 3 days to reply to an email, they are useless, I will never deal with them ever again. :x:x:x
#20
Ordered 5 items yesterday lunch time.. they managed to b*gger up the billing details, putting the billing name the same as the delivery name (although it should have been different, as I did amend it before I placed the order)

After a couple of emails, it seems to have been sorted though.

However, this morning, I had an email to say that one of the items was out of stock, and thus this part of my order could not be fulfilled, but my debit card would not be charged for the item.. so we'll see.

Also, there is no indication of how long the goods will take to arrive... it says in the email something about delivery times, but there is nothing there about delivery times? Strange.

So we'll see.. I doubt I'll get my order.

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