Big Savings On Phone and Internet Packages With Virgin Media
As the name suggests, Virgin Media is closely related (but not owned by) Richard Branson’s Virgin Group. It was founded in the 1980s as Telewest, then became NTL and finally struck a partnership with Virgin to use their brand. Although their origins lay in fibre optic phone cables, Virgin now offer a huge variety of telecommunications services, including mobile coverage, cable television and super-fast broadband. By 2016, they had amassed over 4 million broadband customers and phone users.
Where to Buy Virgin Media Products
Customers can either visit their local Virgin Media store or shop online to purchase the company’s products. If you’d like to shop in person, the easiest way to locate your local branch is by using the company’s store locator tool. When you enter your postcode, the site will display a map of your nearest outlets and it should be easy to find a route to reach them.
The other alternative is to shop online at the Virgin Media store at www.virginmedia.com, where customers can buy all of the firm’s products, often with big discounts.
Product Categories On Offer At Virginmedia.com
Shoppers at virginmedia.com can choose from the following major product categories:
- Broadband – Includes business, home and mobile broadband packages, with the VIVIV movie streaming service and ultrafast broadband via DOCSIS cables. Extras available online include, Powerline wi-fi hubs, the HomeWorks toolkit and the opportunity to run Gadget Healthchecks on your personal networks.
- TV – Virgin TV is a comprehensive cable TV service that provides access to popular channels like Sky One and Sky Sports, all of the main movie channels, news and many more besides. Customers can choose between TV and phone or pure TV packages as well as between TiVo and V HD boxes.
- Phone – Virgin offers a huge range of phone packages at different price points, featuring a variety of unlimited call features. There are also special phone options for businesses, options to link your TV and smartphone (TV on the go) and Wifi Buddy, which allows you to connect to more than 2000 wi-fi hotspots across the UK.
- Mobile – Includes pay monthly and pay as you go phones, with a range of tariffs for each. Also includes iPhones, SIM only phones and upgrade options for existing Virgin Mobile customers.
- Entertain Me – Streaming movies, music and TV services as well as sporting events.
- Big Bundles – Virgin offers combo-bundles that reach across its major product categories. Bundles could feature mobile contracts and Netflix membership combined, and superfast broadband, streaming movies and mobile contracts all in one package. The most comprehensive bundles also include as many as 230 TV channels.
Brands Available From Virgin Media
Some of the entertainment brands associated with Virgin Media include:
Making a Purchase From Virginmedia.com
Purchasing items from the Virgin Media store should be easy, and the steps you need to take before completing a purchase vary depending on what you are buying. For example, to buy a phone or broadband package you’ll need to choose a tariff and any add-ons that you require. After that, the checkout process is the same as usual, and all users need to register with Virgin Media before they can finish.
Virgin Media’s Refer a Friend
Although Virgin Media don’t run a card-based loyalty scheme, they do offer discounts to customers who refer friends to Virgin services. If you successfully refer a contact, both you and your friend can slash £50 off your Virgin bill.
Membership of the Virgin Media community also provides services such as order tracking, managing contracts and access to the company’s online forums, which can come in handy if you have any technical issues.
Sales at Virginmedia.com
Virgin are always offering discounts for their services and upgrades. These offers are generally only available to registered users, and there is a special Upgrades and offers section on the website for existing users that lists their current deals. Check it out after you’ve signed up to see if anything interests you.
Also, look out for seasonal deals on mobile and internet tariffs at Christmas time and over the New Year. Don’t forget to check out the Virgin Media HotUKDeals listings around Black Friday, as the company is sure to offer plenty of promotional discounts.
Payment Methods Accepted by Virgin Media
Customers purchasing items online from Virgin Media can use the following payment methods: Visa Credit, Visa Debit, Maestro, MasterCard and Delta. The site uses Verified by Visa and Secured by MasterCard to protect all transactions against online fraud.
When you order phones, TV and broadband packages online, you won’t generally pay anything upfront. Instead, Virgin Media will usually set up a Direct Debit to cover your monthly charges.
When you order online, you can also choose to pay in store or by phone (on 0800 064 3847).
Delivery and Installation Options from Virgin Media
Whenever you start a broadband, TV or mobile package with Virgin media, you will need to specify an installation date. You can either have the kit dropped off and install it yourself (Quickstart) or arrange for a Virgin technician to visit you at home to set up the service.
If this date isn’t convenient and you would like to reschedule, just call 0345 4541111. Alternatively, sign into your Virgin Media Account and go to the “Track orders” tab. Now click on “Reschedule”, select a new date and press “Submit” when you have finished.
Order tracking is also available to Virgin Media customers. Virgin use Yodel to deliver their boxes and phones. To track an order, head to the Yodel site and enter your Order Confirmation Number.
Remember that technicians can arrive any time within their 5 hour slot. Between Monday and Saturday, these slots are 8am -1pm and 1pm-6pm.
Cancelling Virgin Media Services
To cancel a contract with Virgin Media, customers need to call the company to discuss their options on 0345 4541111 or 150 (from Virgin Mobile phones).
When you choose to cancel with Virgin, the company requires that all customers send their Virgin kit back to them and they have taken steps to make this as easy as possible. Remember, the equipment you use for broadband and TV is leased, not owned by the user.
When Virgin are informed of a cancellation, they will send through a pre-paid postal returns pack.
Put the equipment in the pack, attach the label and drop it off at a nearby collect+ depot. You can find a list of collect+ depots here.
Virgin Media’s Social Media Presence
Virgin Media are always changing their services and introducing new components to their bundles. Following their social media channels is a great way to make sure that you don’t miss out on any new products or discounts. You can find Virgin Media on:
You might also want to check the Virgin Media Blog on a regular basis, as the company uses it to provide details about new shows and products, as well as technical features.
Using the Virgin Media App
Virgin Media have also released the Virgin Media Anywhere app for smartphone users. This service allows customers to access TiVo movie and TV streams, with full information about schedules. You can download it for Apple’s iPhone range and for Android compatible devices from Google Play. There is also a Virgin Media My Account app to help users manage their accounts remotely, which can also be downloaded from the iTunes store and Google Play.
Contacting Virgin Media
Sometimes it helps to speak with a member of the Virgin Media Customer Services Team. If you’d like to speak with a staff member, you can give Virgin a call on 150 (for Virgin Mobile users) or 0843 5158680 (24 hours a day, 7 days a week).
To send an e-mail to Customer Services, the best option is to sign into your account and use the e-mail link on your dashboard.
You might also try writing to their head office at:
- Virgin Media
- PO Box 333
- Matrix Court
- Swansea, SA7 9ZJ
- United Kingdom
Most common enqueries can be resolved with the help of the Virgin Media FAQs, which can be found here.
Virgin Media offers options for entertainment lovers, businesses and people who just need a solid broadband service for home use. If you need to get online and you want to save money in the process, check out the Virgin Media discount codes on offer at the firm’s HotUKDeals listings pages.