Cool Clothing and Modern Home Furnishings: House of Fraser
House of Fraser began as a small drapery shop in Glasgow, owned by Hugh Fraser and James Arthur. By 1941 they had acquired other businesses in the local area and became known as House of Fraser Ltd. In the 1990’s they launched a major modernisation plan, including the creation of house brands like Linea and Therapy. Since then, the brand has continued to grow across the UK, becoming popular with people who enjoy shopping for luxury goods and clothing all under one roof.
Where to Shop - House of Fraser
Every item in the House of Fraser collection is available through their retail site at www.houseoffraser.co.uk. They also have around 60 high street stores located across England, Ireland, Scotland, and Wales. In order to find the closest House of Fraser to your address, visit their Store Locations page.
What to Shop for at House of Fraser
House of Fraser has numerous products in each section. Here is a list of the options available:
Women: The Women’s section includes a wide range of womenswear; such as coats, dresses, swimwear and shoes, along with beauty goods. You can browse by products, or use a selection of panels to view collections based on a particular product, brand or season.
Men: The Men’s clothing category has sections on work wear, casual wear, a holiday shop and a new arrivals section. You can also choose to search by item using the scroll bar.
Shoes and Boots: The Shoes and Boots section has formal and casual styles suited for all seasons and occasions, for men, women and children.
Handbags and Luggage: Here you can find handbags and purses, as well as individual suitcases and backpacks, or complete sets of coordinating luggage.
Beauty: In the Beauty department you can find grooming products for both men and women, along with an extensive range of designer make-up, tanning lotions and fragrances.
Kids and Toys: In this section there are children’s clothes and shoes, toys for indoor and outdoor play, and baby items, like nursery furniture and bathing products.
Home and Garden: Here House of Fraser has a variety of accessories and soft furnishings for the home, along with garden furniture and picnic hampers.
Furniture: The Furniture category includes items for every room of home, plus extras like headboards, carpets and mattresses.
Electrical: White goods, espresso makers, lighting solutions and cameras are all listed here, along with smaller home electricals like audio systems, kettles and toasters.
Finding Top Brands at House of Fraser
In each of their departments, House of Fraser stock many well-known brands, here is a list of the top ten on offer:
Saving Money with Discounts at House of Fraser
In each online department, House of Fraser includes a Clearance section. Here, they offer reductions across many lines, including clothing and furniture from previous seasons. Throughout the year House of Fraser gives their customers discounts codes of 10% and more on specific lines, or their entire range. These are promoted on their website, through their newsletter and on social media. In previous years on Black Friday, House of Fraser has offered reductions of up to 50% on individual products and entire ranges. On Cyber Monday they often add a discount of 20% to certain lines.
Becoming a Customer at House of Fraser
You do not have to create an account to place an online order with House of Fraser, but you will be given the option to do so once the transaction is complete. If you choose to sign up, you can apply for a Recognition loyalty card, which gives you access to a rewards program where you can collect points every time you shop at House of Fraser. You earn 1 point for every £1 you spend and each 500 points is worth £5 that can be spent at House of Fraser. Members are sent bonus points on their birthday and are invited to special in-store events.
Paying for an Order at House of Fraser
You can pay for a House of Fraser order using any major debit or credit card, these include; Visa, Diners, American Express, and Maestro. You can also pay using PayPal or a House of Fraser account card.
Delivery choices at House of Fraser
House of Fraser offers their customers a range of different delivery options; Standard Delivery costs £3.50, or is free for orders over £50. If you order by 7pm, you can choose a Nominated Day for £6, or Next Day for £6. Order by 12 noon for Same Day delivery, which also costs £6, or pick your parcel up from a Collect+ store for £3.50. Collecting an order in store at House of Fraser is free.
Returning an Item to House of Fraser
If you’d like to return an item to House of Fraser, you can do so within 28 days of delivery. Here’s how to get started:
- Check your parcel weighs below 5 kg and measures less than 60x50x50 cm, if it is any larger it will need to be sent by courier.
- Fill in the returns note which came with your order.
- Repackage the items and put in the returns note.
- Stick on the pre-paid address label.
- Take it to the post office and request a proof of postage certificate.
Larger items can be returned via the House of Fraser courier. To arrange this call their Customer services team on 0345 6021073.
Keep Up with House of Fraser Online
House of Fraser has a strong social media presence, they use their accounts to promote new ranges or discounts and chat with customers. You can keep up with the latest news by liking them on Facebook, viewing their videos on YouTube, following them on Twitter, and looking at their pictures on Instagram and Pinterest.
You can find out more about House of Fraser, including their latest lines and new products by reading their blog. They also have a newsletter which you can subscribe to on the website, which includes competitions, promotions and news about product launches.
Using the House of Fraser App
House of Fraser have recently redesigned their app to make it sleeker and more user-friendly; you can download it from the iTunes App Store, or at Google Play. Use it to shop, view your rewards points balance, and browse the various House of Fraser departments.
House of Fraser Customer Services Team
You can talk to someone at the House of Fraser Customer Services department from 8am - midnight, Monday to Friday, or 9am to midnight on Sundays, their number is 0345 6021073. You can also e-mail them via a webform on their Contact Us page. For a real time response, you can use Live Chat to speak to a webchat team member. If you’d prefer to write, the address is:
House of Fraser
31 Stockwell Street
Glasgow, G1 4RZ
You can also search for an answer to any questions you may have on the Customer Services homepage.
Customers can ensure they never miss an offer or sale from House of Fraser, by regularly checking on the brands special merchant page on the HotUKDeals website.