Today I saved £121 from Virgin Media for just a few minutes on the phone.
Virgin media currently offers new customers free installation and activation of their new 500GB Tivo boxes.
But, hey! What about current customers - shouldn't we get some loving too?
Today I phoned Virgin Media and selected option 5, "if you're thinking of leaving us".
When connected I pointed out that I'd seen a current on-line offer for new customers here: http://shop.virginmedia.com/digital-tv/special_offer.html
It turns-out that it's not something they advertise but the customer services team are told that they can offer free Tivo install and activation to current customers too - but only if they can show they've seen the same offer on-line for new customers.
So, they are effectively agreeing to match any other on-line Virgin Media offer, in order to keep you as a customer.
You will need to go through to the customer retention team (option 5).
You will need to agree a new 12 month contract
The saving is £99.90:
Free TiVo 500GB box activation worth £49.95
Free installation worth £49.95
That adds up to an extra £99.90 off.
Tivo requires an extra £3 monthly fee - but again, if you are an existing customer, they may well agree to reduce this (they reduced mine to an extra £2 per month). The have discretion and after some gentle encouragement from me, the person I spoke with was kind enough to add an additional £10 goodwill/loyalty credit on my account.
All in all a good result for a few minutes on the phone.
£99 Tivo saving
£10 loyalty credit
£1 per month off the Tivo service fee for 12 months = £12
Total savings: £121
Last but not least, Virgin media also offer a 1TB Tivo box, but that one will require the £49.95 activation fee.