How to get free TIVO box instillation and activation for existing customers @ Virgin Media - HotUKDeals
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Today I saved £121 from Virgin Media for just a few minutes on the phone.

Virgin media currently offers new customers free installation and activation of their new 500GB Tivo boxes.

But, hey! What about current customers - shouldn't we get some loving too?

Today I phoned Virgin Media and selected option 5, "if you're thinking of leaving us".

When connected I pointed out that I'd seen a current on-line offer for new customers here: http://shop.virginmedia.com/digital-tv/special_offer.html

It turns-out that it's not something they advertise but the customer services team are told that they can offer free Tivo install and activation to current customers too - but only if they can show they've seen the same offer on-line for new customers.

So, they are effectively agreeing to match any other on-line Virgin Media offer, in order to keep you as a customer.

You will need to go through to the customer retention team (option 5).
You will need to agree a new 12 month contract

The saving is £99.90:
Free TiVo 500GB box activation worth £49.95
Free installation worth £49.95
That adds up to an extra £99.90 off.

Tivo requires an extra £3 monthly fee - but again, if you are an existing customer, they may well agree to reduce this (they reduced mine to an extra £2 per month). The have discretion and after some gentle encouragement from me, the person I spoke with was kind enough to add an additional £10 goodwill/loyalty credit on my account.

All in all a good result for a few minutes on the phone.

£99 Tivo saving
£10 loyalty credit
£1 per month off the Tivo service fee for 12 months = £12
Total savings: £121

Last but not least, Virgin media also offer a 1TB Tivo box, but that one will require the £49.95 activation fee.
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iodax Avatar
4y, 6m agoFound 4 years, 6 months ago
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#1
Hmm - I'm awfully tempted to upgrade from the V+HD box I have to a Tivo. The engineer I had over a few months ago had nothing but good things to say about them! I might pop into my local VM store and ask for a demo of the box to see how it runs.
7 Likes #2
Hi all

I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...

So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions
#3
looks good
#4
I can confirm I did this 4 months ago when it wasn't even available for existing customers and it worked!
4 Likes #5
Virgins crap, join Sky.

Edited By: emiratesstadium on Feb 03, 2012 18:41
1 Like #6
I rang recently to cancel as I genuinely wanted to join Sky and take advantage of Quidco & unlimited broadband. By the end of the call to VM I had a free Tivo box being installed (tomorrow) upgraded to XL TV & broadband (from M+ & L) for £6 extra a month for 2 years, providing I signed up for a another 12 months. Snapped his hand off!
32 Likes #7
emiratesstadium
Virgins crap, join Sky.


With such a compelling and descriptive argument I'll be sure to give Sky a call!
2 Likes #8
clutch08
emiratesstadium
Virgins crap, join Sky.


With such a compelling and descriptive argument I'll be sure to give Sky a call!


Glad to hear it. Im thinking about working for them :)
18 Likes #9
emiratesstadium
Virgins crap, join Sky.


I used to love nothing more than losing my Satelite signal whenever there was a light breeze...

And my BB running at 4mb was even more enjoyable.

I personally can't wait to go back (_;)
2 Likes #10
Are your thoughts on imminent employment a reflection of Virgin's quality or Sky's, I wonder? :{

emiratesstadium
clutch08
emiratesstadium
Virgins crap, join Sky.


With such a compelling and descriptive argument I'll be sure to give Sky a call!


Glad to hear it. Im thinking about working for them :)
3 Likes #11
emiratesstadium
Glad to hear it. Im thinking about working for them :)

With that sort of incisive intellect you will fit right in :D

I'd like free Tivo but Virgin aren't in my area... in fact I've never lived in an area that cable services has been available!
#12
iodax
Are your thoughts on imminent employment a reflection of Virgin's quality or Sky's, I wonder? :{

emiratesstadium
clutch08
emiratesstadium
Virgins crap, join Sky.


With such a compelling and descriptive argument I'll be sure to give Sky a call!


Glad to hear it. Im thinking about working for them :)


:D

TBH their tivo box is ok however their internet is shocking as is thier customer services, only time you speak to someone english in their team is when you want to join and when you want to leave :|
#13
Virgin do offer some very good loyalty offers once you say you are leaving. Got a great deal last time my 12 month contract was up
#14
Many Tivo users like myself do not get 'stunning HD channels' as per Virgin's promotional statements. Be careful what you wish for! The Tivo picture in SD sucks even more and apparently little can be done as all settings are automated.Great functionality but the picture quality could be much better and I think the V+ box I had previously was much better.
#15
we did the same thing Tivo and they fitted the older box in another room free..all for 30p a month less.
#16
JazzyStahh
I can confirm I did this 4 months ago when it wasn't even available for existing customers and it worked!

Same here and my old V+ box was replaced in a bedroom as i have multiroom, just wondering if i can call again and ask for the one in the room to be upgraded to a Tivo for free as well? mmm
#17
danno17
Hi all

I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...

So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions


Danno17 do you think i will get this done for the bedroom aswell?
#18
just to add, i phoned yesterday to ask about this, Sharon at retentions (as i am already on a deal retentions have to deal with changes) said as i already pay for a 2nd box upgrading to TIVO would save me £3 a month as there is no 2nd box charge with there current deal offsetting the £6.50 against the TIVO £3 per month.

on top of this is your 2nd box is a standard box you can have that upgraded to TIVO and keep the V+ HD with all the features.

just remember to put the box you want rid of where the TIVO will go.

she also pointed out that the yearly price increase is due so i would only end up 50p better off in a couple of months.


Edited By: gonzoholland17 on Feb 03, 2012 19:24
#19
Hey I just did this they do it after the usual ive got to speak to my manager fob off yey tivo box and installation for free ????
also if you speed test your broadband and your not getting what you pay for ring them up and give em what for they will sort it out and you will constantly get the speed you pay for :D


go fot it
#20
I have Tivo and in all honesty I wouldn't recommend it.
One problem is the controller for example when you are browsing the guide or the menus it does things you haven't pressed for example your browsing the channel guide only pressing the down button and all of a sudden it decides you pressed record or that you pressed tv which turns the guide off which means you have to bring the guide back up and start browsing it from BBC1 again.

However my main problem is its speed when browsing through the menus or looking through the films or tv programs that are on demand or catch up its painfully slow and I mean SLOW and to make matter worse the whole layout of it is utter rubbish and makes searching for a program or film a real chore.
#21
Darroch
danno17
Hi all

I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...

So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions


Danno17 do you think i will get this done for the bedroom aswell?


I very much doubt it to be honest, Your first Tivo is free activation, but additional outlets have a 49.95 activation fee, and you'd need another install fee of 49.95 waived, so thats nearly £100 credit to get it done... If your in contract, then no chance, but iif your contract is up, Give it a shot!

IAlso, you will have another £3 monthly charge applied, as this applies to each box

Good Luck 8)
#22
hoodr40
I have Tivo and in all honesty I wouldn't recommend it.
One problem is the controller for example when you are browsing the guide or the menus it does things you haven't pressed for example your browsing the channel guide only pressing the down button and all of a sudden it decides you pressed record or that you pressed tv which turns the guide off which means you have to bring the guide back up and start browsing it from BBC1 again.

However my main problem is its speed when browsing through the menus or looking through the films or tv programs that are on demand or catch up its painfully slow and I mean SLOW and to make matter worse the whole layout of it is utter rubbish and makes searching for a program or film a real chore.

i agree its more difficult tbh..taking some getting used to...we have also wathed things which have changed channel mid program and not recorded...or recorded and we havent planned it lol
#23
richandley
Hey I just did this they do it after the usual ive got to speak to my manager fob off yey tivo box and installation for free ????
also if you speed test your broadband and your not getting what you pay for ring them up and give em what for they will sort it out and you will constantly get the speed you pay for :D


go fot it



not for me mate, ive had an engineer come out, replace my super hub and after a couple of hours/days at 30mb wireless it mysteriously dropped to 0.1 mb. wired it still gets 30 mb but wireless shlt. gna ring them now and il see what they can do
1 Like #24
emiratesstadium
Virgins crap, join Sky.


Join sky!! Your having a giggle.

I was with sky for over 10 years and paid every month via DD for what I thought was a good service,then one day I came home to find out I had no services(be it TV Phone or Broadband) apon phoneing sky(at my cost) I found out that the account I had used for 10 years I could no longer use as it was my brother account(seemed to be ok to use before)

I said ok then can I pay my outstanding bill via my own card and the reply came back NO as it would need to be put on the system and that would take around a month to do.

I asked then how do I pay my outstanding balance and he(the spokesperson from sky) said nothing I then asked to speak to another person as I was getting nowhere with this person he said no and put the phone down on me.

I then contacted Virgin and asked what they could offer me for what I was paying sky and was offered a better package and for £25(per month) less than i was paying sky.

I have now upgraded my package for no extra cost to me and today got a letter from Virgin saying that next month I will be getting a FREE upgrade from 50mb to 100mb and then in June I will be upgraded again to 120mb as a thank you for staying a loyal customer to Virgin.

If Virgin went bust tomorrow I would rather have freeview than join sky again.
1 Like #26
hoodr40
I have Tivo and in all honesty I wouldn't recommend it.
One problem is the controller for example when you are browsing the guide or the menus it does things you haven't pressed for example your browsing the channel guide only pressing the down button and all of a sudden it decides you pressed record or that you pressed tv which turns the guide off which means you have to bring the guide back up and start browsing it from BBC1 again.

However my main problem is its speed when browsing through the menus or looking through the films or tv programs that are on demand or catch up its painfully slow and I mean SLOW and to make matter worse the whole layout of it is utter rubbish and makes searching for a program or film a real chore.

Lol, sounds just like my V+ box oO
1 Like #27
When I posted, I did a search for both Tivo and Virgin Media but nothing came-up, although I wasn't searching expired deals. Still this may help some folks who missed your original post.

1 Like #28
Thanks OP, it helped me, my hubby now very happy to be having his TIVO box delivered on Wednesday next week. The installation and activation fee has been putting us off since before Christmas as we didn't want to pay it! We don't want to go to Sky as they are so much more expensive for multi-room and our kids love having the plus boxes to record their own stuff.
#29
iodax
When I posted, I did a search for both Tivo and Virgin Media but nothing came-up, although I wasn't searching expired deals. Still this may help some folks who missed your original post.



Yeah has been listed a number of times. i upgraded in Nov after seeing others got it free on here. I have been really impressed with the Tivo features over the v+ box. Both can be slow through the menus but in my experience the Tivo is quicker and doesn't crash like the v+ used to. Also got it free and the new router for no extra cost. Couldn't blag the v+ in another room though. I tried.

As for sky I used to get 0.346mb bb for 3 yrs in my area. Now get a consistent 9.9mb to be doubled in a few mths. No arguing with those stats.
#30
I did exactly this in December.

Basically I was told new customers were treated the same way so when I questioned the activation fee for existing customers I was offered the same so paid neither fee.

Secondly I had my BB upgraded for free and as I had an additional STB upstairs in the bedroom which I paid £6.50 a month for, this was swapped for my old V+ STB which was downstairs and the £6.50 charge was removed and replaced with the £3 Tivo charge which meant I actually saved an additional £3.50! I was very happy with this deal and I must say Tivo is AMAZING! Streets ahead of V+ and any Sky STB! :0D
1 Like #31
I think TiVo shows decent promise but is pants at the minute;

Guide used to be slow but an update sorted it out but and here's the clever part it screwed up loads of other things;

It added loads of radio programmes to the catch up on demand menu, meaning you have to page through an absolute ton of stuff to browse for things in that section, there also seems to be a limit to the amount of times you can page down so by adding all this stuff you now can't see all the tv catchup content for most days. If you search, yeah you can get it but otherwise it's annoying.

BBC iplayer used to be great, v+ choose what you want hit play it loads job done. TiVo used to be like this before the update now it loads a front end for BBC Iplayer which has taken anywhere from 40s to 15 mins to load, after which the programmes are lower quality and suffer from audio and stuttering problems.

I now have to record all BBC programmes I used to enjoy from the catch up section.

YouTube app was broken by the update for me and went from a quick useable format to something barely acceptable, some searches return incorrect results etc. it's just plain weird.
Apart from that not too bad.
#32
danno17
Darroch
danno17
Hi all

I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...

So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions


Danno17 do you think i will get this done for the bedroom aswell?


I very much doubt it to be honest, Your first Tivo is free activation, but additional outlets have a 49.95 activation fee, and you'd need another install fee of 49.95 waived, so thats nearly £100 credit to get it done... If your in contract, then no chance, but iif your contract is up, Give it a shot!

IAlso, you will have another £3 monthly charge applied, as this applies to each box

Good Luck 8)

Cheers danno but will stil give it a go (he who dares) but thx for the feedback
#33
Thanks for this. Just got free Tivo and installation, didn't push for anything else.
#34
I'll give this a go, although I'm half way through a contract so not sure where I'll stand
#35
Sounds like my V+ box too oO
Some of the Tivo comments do sound ominous, but there are good reviews too.
Here's hoping VM iron-out the software bugs and it's a user-friendly experience. :{

Babboon
hoodr40
I have Tivo and in all honesty I wouldn't recommend it.
One problem is the controller for example when you are browsing the guide or the menus it does things you haven't pressed for example your browsing the channel guide only pressing the down button and all of a sudden it decides you pressed record or that you pressed tv which turns the guide off which means you have to bring the guide back up and start browsing it from BBC1 again.

However my main problem is its speed when browsing through the menus or looking through the films or tv programs that are on demand or catch up its painfully slow and I mean SLOW and to make matter worse the whole layout of it is utter rubbish and makes searching for a program or film a real chore.

Lol, sounds just like my V+ box oO
#36
Looks like quite a few things on Virgin are going up in price from 1 April:
http://www.digitalspy.co.uk/tech/news/a363768/virgin-media-customers-angry-over-price-hike.html
#37
Tag, thanks op.
#38
Reasons I wouldn't join. Don't want to change my phone number, Cost is just as much as sky and also I've just bought a 3D tv and Virgin don't have 3D yet.
#39
Sky sucks...I ordered sky with friends and family 6 months ago online. They where offering £50 M & S vouchers at the time I rang them up yesturday that I have not received them they told me because u have friends and family discount already, but it did not state anywhere that u can not get the vouchers if you are on friends and family..still waiting for reply.
1 Like #40
Virgin have the worst customer service ever, make sure you RECORD your conversations with them and tell they you are doing so, also note the time and their name. They will 'record' the ones they have with you incorrectly and try to change the terms, or convieniently lose important information regarding their offer to you without your aggreement.

I have experienced this with them more times than I care to count. But having said that, if you control them and prove them wrong they will give you free credit.



Edited By: delusion on Feb 08, 2012 08:24

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