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How to get free TIVO box instillation and activation for existing customers @ Virgin Media

iodaxiodax

Today I saved £121 from Virgin Media for just a few minutes on the phone.

Virgin media currently offers new customers free installation and activation of their new 500GB Tivo boxes.

But, hey! What about current customers - shouldn't we get some loving too?

Today I phoned Virgin Media and selected option 5, "if you're thinking of leaving us".

When connected I pointed out that I'd seen a current on-line offer for new customers here: http://shop.virginmedia.com/digital-tv/special_offer.html

It turns-out that it's not something they advertise but the customer services team are told that they can offer free Tivo install and activation to current customers too - but only if they can show they've seen the same offer on-line for new customers.

So, they are effectively agreeing to match any other on-line Virgin Media offer, in order to keep you as a customer.

You will need to go through to the customer retention team (option 5).
You will need to agree a new 12 month contract

The saving is £99.90:
Free TiVo 500GB box activation worth £49.95
Free installation worth £49.95
That adds up to an extra £99.90 off.

Tivo requires an extra £3 monthly fee - but again, if you are an existing customer, they may well agree to reduce this (they reduced mine to an extra £2 per month). The have discretion and after some gentle encouragement from me, the person I spoke with was kind enough to add an additional £10 goodwill/loyalty credit on my account.

All in all a good result for a few minutes on the phone.

£99 Tivo saving
£10 loyalty credit
£1 per month off the Tivo service fee for 12 months = £12
Total savings: £121

Last but not least, Virgin media also offer a 1TB Tivo box, but that one will require the £49.95 activation fee.

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All Comments (400)

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1
    Brodie4ever
    Hmm - I'm awfully tempted to upgrade from the V+HD box I have to a Tivo. The engineer I had over a few months ago had nothing but good things to say about them! I might pop into my local VM store and ask for a demo of the box to see how it runs.
    danno17
    Hi all

    I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...

    So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions
    adrian2000
    looks good
    JazzyStahh
    I can confirm I did this 4 months ago when it wasn't even available for existing customers and it worked!
    emiratesstadium
    Virgins crap, join Sky.

    Edited By: emiratesstadium on Feb 03, 2012 18:41
    clutch08
    I rang recently to cancel as I genuinely wanted to join Sky and take advantage of Quidco & unlimited broadband. By the end of the call to VM I had a free Tivo box being installed (tomorrow) upgraded to XL TV & broadband (from M+ & L) for £6 extra a month for 2 years, providing I signed up for a another 12 months. Snapped his hand off!
    clutch08
    emiratesstadium
    Virgins crap, join Sky.


    With such a compelling and descriptive argument I'll be sure to give Sky a call!
    emiratesstadium
    clutch08
    emiratesstadium
    Virgins crap, join Sky.


    With such a compelling and descriptive argument I'll be sure to give Sky a call!


    Glad to hear it. Im thinking about working for them :)
    danno17
    emiratesstadium
    Virgins crap, join Sky.


    I used to love nothing more than losing my Satelite signal whenever there was a light breeze...

    And my BB running at 4mb was even more enjoyable.

    I personally can't wait to go back (_;)
    iodax
    Are your thoughts on imminent employment a reflection of Virgin's quality or Sky's, I wonder? :{

    emiratesstadium
    clutch08
    emiratesstadium
    Virgins crap, join Sky.


    With such a compelling and descriptive argument I'll be sure to give Sky a call!


    Glad to hear it. Im thinking about working for them :)
    The Governor
    emiratesstadium
    Glad to hear it. Im thinking about working for them :)


    With that sort of incisive intellect you will fit right in :D

    I'd like free Tivo but Virgin aren't in my area... in fact I've never lived in an area that cable services has been available!
    emiratesstadium
    iodax
    Are your thoughts on imminent employment a reflection of Virgin's quality or Sky's, I wonder? :{

    emiratesstadium
    clutch08
    emiratesstadium
    Virgins crap, join Sky.


    With such a compelling and descriptive argument I'll be sure to give Sky a call!


    Glad to hear it. Im thinking about working for them :)


    :D

    TBH their tivo box is ok however their internet is shocking as is thier customer services, only time you speak to someone english in their team is when you want to join and when you want to leave :|
    secretjedi
    Virgin do offer some very good loyalty offers once you say you are leaving. Got a great deal last time my 12 month contract was up
    harmony999
    Many Tivo users like myself do not get 'stunning HD channels' as per Virgin's promotional statements. Be careful what you wish for! The Tivo picture in SD sucks even more and apparently little can be done as all settings are automated.Great functionality but the picture quality could be much better and I think the V+ box I had previously was much better.
    plumberman01
    we did the same thing Tivo and they fitted the older box in another room free..all for 30p a month less.
    Darroch
    JazzyStahh
    I can confirm I did this 4 months ago when it wasn't even available for existing customers and it worked!

    Same here and my old V+ box was replaced in a bedroom as i have multiroom, just wondering if i can call again and ask for the one in the room to be upgraded to a Tivo for free as well? mmm
    Darroch
    danno17
    Hi all

    I work for VM, and they have told us that the Tivo monthly charge is going upto £5 pm from 1st April, But for new connections only...

    So if you are thinking of getting Tivo, do it now, as the price will stay at £3 for existing subsriptions


    Danno17 do you think i will get this done for the bedroom aswell?
    GoNz017
    just to add, i phoned yesterday to ask about this, Sharon at retentions (as i am already on a deal retentions have to deal with changes) said as i already pay for a 2nd box upgrading to TIVO would save me £3 a month as there is no 2nd box charge with there current deal offsetting the £6.50 against the TIVO £3 per month.

    on top of this is your 2nd box is a standard box you can have that upgraded to TIVO and keep the V+ HD with all the features.

    just remember to put the box you want rid of where the TIVO will go.

    she also pointed out that the yearly price increase is due so i would only end up 50p better off in a couple of months.


    Edited By: gonzoholland17 on Feb 03, 2012 19:24
    richandley
    Hey I just did this they do it after the usual ive got to speak to my manager fob off yey tivo box and installation for free ????
    also if you speed test your broadband and your not getting what you pay for ring them up and give em what for they will sort it out and you will constantly get the speed you pay for :D


    go fot it
    hoodr40
    I have Tivo and in all honesty I wouldn't recommend it.
    One problem is the controller for example when you are browsing the guide or the menus it does things you haven't pressed for example your browsing the channel guide only pressing the down button and all of a sudden it decides you pressed record or that you pressed tv which turns the guide off which means you have to bring the guide back up and start browsing it from BBC1 again.

    However my main problem is its speed when browsing through the menus or looking through the films or tv programs that are on demand or catch up its painfully slow and I mean SLOW and to make matter worse the whole layout of it is utter rubbish and makes searching for a program or film a real chore.

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