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How to get free TIVO box instillation and activation for existing customers @ Virgin Media

iodaxiodax

Today I saved £121 from Virgin Media for just a few minutes on the phone.

Virgin media currently offers new customers free installation and activation of their new 500GB Tivo boxes.

But, hey! What about current customers - shouldn't we get some loving too?

Today I phoned Virgin Media and selected option 5, "if you're thinking of leaving us".

When connected I pointed out that I'd seen a current on-line offer for new customers here: http://shop.virginmedia.com/digital-tv/special_offer.html

It turns-out that it's not something they advertise but the customer services team are told that they can offer free Tivo install and activation to current customers too - but only if they can show they've seen the same offer on-line for new customers.

So, they are effectively agreeing to match any other on-line Virgin Media offer, in order to keep you as a customer.

You will need to go through to the customer retention team (option 5).
You will need to agree a new 12 month contract

The saving is £99.90:
Free TiVo 500GB box activation worth £49.95
Free installation worth £49.95
That adds up to an extra £99.90 off.

Tivo requires an extra £3 monthly fee - but again, if you are an existing customer, they may well agree to reduce this (they reduced mine to an extra £2 per month). The have discretion and after some gentle encouragement from me, the person I spoke with was kind enough to add an additional £10 goodwill/loyalty credit on my account.

All in all a good result for a few minutes on the phone.

£99 Tivo saving
£10 loyalty credit
£1 per month off the Tivo service fee for 12 months = £12
Total savings: £121

Last but not least, Virgin media also offer a 1TB Tivo box, but that one will require the £49.95 activation fee.

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All Comments (400)

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    slewis1972
    Bloody annoyed.
    Re-ring retensions to find out the previously person missed off sky movies.

    I have already 50mb BB and phone, plus 2 x Sky HD, and multiroom (all channels apart from sports) and tv links

    Virgin best deal so far foo 2x tivo, 50mb bb, movies and std phone is £100.25 a month and a free second tivo and installation. This only works out a few quid cheaper than sky with existing phone and bb costs. They wont budge on any additional discounts as been with them like 15 years+. Talk about frustrated as seems others are getting far better deals.



    Edited By: slewis1972 on Feb 22, 2012 15:27: missed
    Andy1300
    slewis1972
    Bloody annoyed.
    Re-ring retensions to find out the previously person missed off sky movies.

    I have already 50mb BB and phone, plus 2 x Sky HD, and multiroom (all channels apart from sports) and tv links

    Virgin best deal so far foo 2x tivo, 50mb bb, movies and std phone is £100.25 a month and a free second tivo and installation. This only works out a few quid cheaper than sky with existing phone and bb costs. They wont budge on any additional discounts as been with them like 15 years+. Talk about frustrated as seems others are getting far better deals.




    but it is cheaper than sky, broadband is no comparison with sky as theirs is awful and nowhere near 20 meg they offer let alone the 50 you are on (u/g soon to 100 meg foc) also Tivo is by far the best box out there and sky charge 10.25 for sky plus and we charge £3.....

    some people are never happy!
    slewis1972
    Yeh, probably right. Rang them back, the now have knocked off £25 a month for first 3 months. Now, if I ring them back again, I wonder if they will change one of tivo to a 1tb one?
    mig
    Andy - if I get my V+HD box moved to another room when my TiVo gets installed, do I still pay the £5 for the V+ box AND £6.50 for the multi-room ?
    Andy1300
    mig
    Andy - if I get my V+HD box moved to another room when my TiVo gets installed, do I still pay the £5 for the V+ box AND £6.50 for the multi-room ?


    if you are on a tv pack below Xl you will be paying 6.50 more for multi room but not the £5, maybe consider upgrading to XL tv and get all the extra channels inc ESPN for not a lot more, ESPN on its own is £8

    Edited By: Andy1300 on Feb 23, 2012 09:04: amended information
    Dude1971
    I got Large BB, XL TV and M phone plus a free TIVO and extra box for £47.40 as I'm paying the install fee and having the £3 fee knocked off each month. It's only £7 more than I'm paying now, it was going up £3.50 anyway, so I'm happy.
    NEUR0M4NCER
    Just spoke to two Customer Relations reps, both were very helpful (and UK based).

    My current package is £53.40 (inc paper bill/non-DD charges @ £6.50).

    After quite a bit of checking, asking and encouragement, my new package will be £52.90 for three months, then £59.40, including the price increase, so once I'm on paperless/DD it will be £52.90 (less than I pay now!) after the price increase. This includes entering into new 12 month contract.

    Services have been upgraded as follows:
    Phone XL - Staying the same
    Talk Mobile 10 (600 mobile mins) - Staying the same
    BB L (10Mb) - upgraded to BB XL (20Mb) to avoid activation fee/superhub charge
    TV M with standard def Samsung box - upgraded to TV M+ with TIVO & free install/activation
    All installed on Monday 27th to avoid TIVO price increase!

    Thanks to all on the thread, especially the OP iodax, smulx and Andy1300! I got NatWest to refund me £75 charges yesterday too - maybe I'll see what I can get out of British Gas next :P

    If it's any help to those who haven't gone through this yet, bear in mind that you're basically getting more than £100 worth of hardware and services for free, so put a bit of effort into it! Take a couple of hours to read the whole thread like I did, build a package on the Sky website to compare costs, and have it all written down in front of you, along with your latest bill when you make the call. I spent nearly two hours negotiating the above deal, and am very pleased, considering our payment history has been chequered at best!

    Thanks to those who have helped, and good luck to those yet to try!
    Dude1971
    Only took me 10 minutes, but a wins a win!

    I agree though, I wrote down my strategy (letter about price increase, new customers getting better deals, Sky offering good deals) and she said "Tell me what you want and I'll see what the best deal is" - and 10 minutes later it was done :-)
    mig
    Andy1300
    mig
    Andy - if I get my V+HD box moved to another room when my TiVo gets installed, do I still pay the £5 for the V+ box AND £6.50 for the multi-room ?


    if you are on a tv pack below Xl you will be paying 6.50 more for multi room but not the £5, maybe consider upgrading to XL tv and get all the extra channels inc ESPN for not a lot more, ESPN on its own is £8


    Andy - I am on M+ TV and at the moment pay £5 extra for my V+HD box. So to be clear, post TiVo install and the move of my V+ HD box, I will be £3 for the TiVo and £6.50 for the multi-room and the £5 for the V+ HD stops so I go from £5 extra to £9.50 - correct ??

    Thanks in advance
    Andy1300
    mig
    Andy1300
    mig
    Andy - if I get my V+HD box moved to another room when my TiVo gets installed, do I still pay the £5 for the V+ box AND £6.50 for the multi-room ?


    if you are on a tv pack below Xl you will be paying 6.50 more for multi room but not the £5, maybe consider upgrading to XL tv and get all the extra channels inc ESPN for not a lot more, ESPN on its own is £8


    Andy - I am on M+ TV and at the moment pay £5 extra for my V+HD box. So to be clear, post TiVo install and the move of my V+ HD box, I will be £3 for the TiVo and £6.50 for the multi-room and the £5 for the V+ HD stops so I go from £5 extra to £9.50 - correct ??

    Thanks in advance


    yes that should be the case
    aLV426
    Ok, so I got my TiVo box installed seems fine, but I'm paying nearly £50/month for Virgin Media services & close to £150/year for a TV license - how do I turn off the adverts?
    I just channel surfed through 75 channels of adverts ffs!
    :p

    Oh and FYI - it does have an optical out!

    Edit to add this - I have become miffed by the fact that when you search it shows what you want to watch, you then select it and it reports that it is currently unavailable!? WTF?!


    Edited By: aLV426 on Feb 24, 2012 01:04: edit to add miffed statement
    RT1981
    BUMP:

    This is now available to do in Virgin Media stores, this weekend only, any customer can get a Free 500GB TiVo box with free installation. £3pm for the TiVo service, which if you book after 28th Feb goes to £5pm. So book this weekend for the cheapest you'll get TiVo for a long while
    rollout
    Thanks OP - will give it a go.
    iodax
    Have now received a VM bill and currently my monthly package works out to £35.40 per month for: Tivo and V+ in another room (both are TV XL)
    Wireless Broadband L (which is about to double to 20MBPS)
    Talk weekends and telephone line rental

    This package also includes a loyalty discount of £11 per month, in addition to the one-off £10 discount they gave me. Also, I did initially pay a one-off £49.95 activation fee because I opted for the larger 1TB Tivo box.

    So, all in all Virgin Media have done exactly as promised, the customer service and instillation were superb in my opinion, and I'm a huge fan of the Tivo service. It does take some getting used to and adjusting if you're used to another system like Sky or V+ and initially it may not seem that intuitive. But as soon as you learn your way around it, Tivo absolutely rocks!

    Oh and last but not least - for those who haven't discovered it yet - there's an award winning Tv show that's not made it over the the UK yet but is a massive hit in the US (currently filming season 5), called "Breaking Bad". Along side The Wire and 24 it's one of my all time favourite shows and you can find most of Season 1 and 2 on YouTube. Enjoy!

    8)
    aLV426
    iodax - good heads up on the Breaking Bad - I'm not sure I like the end being show at the beginning though! Have you watched Suits yet? I can't wait for season 2!

    I had my first TiVo fault - couldn't get the 'free' Spotify to work (they 'forgot' to activate it), then my TiVo box locked up as well!
    Over a solid hour on the phone and a total of 3 hours today - I actually have a life, I just want my entertainment to work when I am at home and be relaxed not stressed out getting it to work!
    FFS, bring back the analogue terrestrial TV! I might have only been able to watch 3 channels (or 4 if I could put up with the ghosting), but at least there was something to watch!
    Everything on the TiVo I have ether seen or I don't want to watch! Oh and how many ad breaks!
    My Spotify has hung now...
    I'm heading out to the cinema (no seriously - I've tickets to watch a re-screening of the God Father LOL!)
    slewis1972
    ok, finally done it, cancelled sky. On my 4th person in virgin retensions as I have 50mmbb and umlimited calls, got the same as now, but they threw in 1 x 1tb tivo, 1 x 500mb tivo, xl tv with movies and £50 credit. installing this friday. Saving a few pounds a month and daughter happy as she will get the free spotify for 4 months. Now just need to order the media extenders to use the magic eye in the bedrooms
    Dude1971
    Got mine installed, the guy said if you go on holiday for 2 weeks you must put it on standby or "it gets a signal from America and it blows up' - he must be a techie!
    Andy1300
    just called retentions for my mate, didn't let on i worked for v.m and said i was unhappy with price increase, straight away the agent said he could reduce my package and even after the april increase, it would be lower than it currently is.

    I then mentioned tivo free for new customers online and again, no issues, he gave me that free and free install

    then on to broadband, knowing the 10 meg will increase to 20 and the 20 meg will increase to 60, i queried the cost to increase to 20 meg and he said i could pay the same for the overall package as i currently pay even after the bb and tivo increase, so all in all very happy with 15 mins on the phone and no need to haggle.

    and as i said, i didn't let on i work for vm
    thisismark
    Just had a chat with Virgin about the price increase and I am unable to get through to cancellations but I will Wednesday.
    The advisor told me she has taken so many calls from unhappy people about Virgin sales telling Customers about their price fixes and then getting letters about a price increase!
    Seems most people are getting something from Virgin then.

    Edited By: thisismark on Feb 29, 2012 06:47: typo
    Andy1300
    been a nightmare at work today, system issues in a few depts also unable to transfer to retentions, hope it's all sorted tomorrow

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