HP Care Pack Services complement your hardware and software purchases providing cost-effective full support solutions for your peace of mind.
This value-priced HP Care Pack provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
Please look at deal for compatible machines.
I would also double check that your laptop is eligible for this to be registered and added (from my HP purchase experience, there are quite specific requirements for these 'care packs'!).