June 15th Pre-Order: Lollypop Chainsaw (with Amazon-exclusive Goth and Rockabilly skins) Xbox 360/PS3 £29.99 @ Amazon

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  herby2471 year, 2 weeks ago #1Show comment toolsReply

  http://www.youtube.com/watch?v=z7JT-GX5V_8
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  fanpages1 year, 2 weeks ago #2Show comment toolsReply

  After almost a week of waiting for the pre-order downloadable content codes that were supposed to be within the box for "DiRT Showdown" when delivered to me last Friday, I was e-mailed today by Amazon "(UK)"'s customer support:
  ---
  This is a follow-up email for the conversation we had on Amazon.co.uk Chat.
  
  Further to your query regarding the Pre order code of the "Dirt Showdown (PS3)", I've received an update from the Product Group.
  
  It had been updated to contact Codemasters who will be able to resolve any issues faster directly.
  
  You can reach them on :
  
  Regular numbers : 0870 75 77 ...
  For outside United Kingdom : 0044 1926 ... ...
  You can also mail to : ...
  ---
  
  I also had to contact the manufacturer of a George Foreman grill (purchased from Amazon at the end of March this year) directly to request a like-for-like exchange a couple of weeks ago.
  
  Has Amazon's Customer Service has gone downhill for anybody else?
  

  
  Edited By: fanpages on May 31, 2012 23:04
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  ipmanwck1 year, 2 weeks ago #3Show comment toolsReply

  I recently sent back 3 Sandisk cards. There referred me to manufacturer who said they maybe faulty so informed Amazon who said send them back and we will refund them all. They were the extreme ones so very pricey. Refunded no issues. They always refer you to the manufacturer of your outside the 28 day return period.
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  lame1 year, 2 weeks ago #4Show comment toolsReply

  I want the Ash from Evil Dead outfit
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  fanpages1 year, 2 weeks ago #5Show comment toolsReply

  ipmanwck

  I recently sent back 3 Sandisk cards. There referred me to manufacturer who said they maybe faulty so informed Amazon who said send them back and we will refund them all. They were the extreme ones so very pricey. Refunded no issues. They always refer you to the manufacturer of your outside the 28 day return period.

  
  
  Thanks for your reply.
  
  I spotted the "returns period" when I placed a customer service call about the grill.
  I tried to tell them that I was aware of that period, but my contract was with them &, quoting from the manufacturer's user manual, it advised me to check the fuse in the plug, & then seek an exchange from the retailer.
  
  However, English seemed to be a problem for the person I spoke to (due to the location of the call centre).
  
  Last week, though, I was within well within the 28 day period as I rang on the day I received the two games (both the same, "DiRT Showdown").
  
  The person on the telephone initially tried to tell me that there was no such offer but backed-down when I said I had saved the product page from their web site, the offer was a pre-order incentive & so it was no longer displayed, & the fact that I had ordered from Amazon because they had that offer advertised.
  
  As I said (above), it has taken almost a week for them to ask me to contact the manufacturer & resolve this myself.
  
  I am considering just sending the two games back for a refund.
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  fawcett1 year, 2 weeks ago #6Show comment toolsReply

  Ive sent a few items back to amazon and they always offer me a replacement or a refund, i always deal with them On there online chat, they normally send out my replacement next day, and they send me a free returns label to send back the defected item
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  fawcett1 year, 2 weeks ago #7Show comment toolsReply

  If the games are sealed then you should be able to return, otherwise i dont think you can.
  
  If for any reason you are unhappy with a PC or video game purchased from Amazon.co.uk, you can return it to us in its original condition within 30 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the game. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
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  fanpages1 year, 2 weeks ago #8Show comment toolsReply

  fawcett

  If the games are sealed then you should be able to return, otherwise i dont think you can.
  
  If for any reason you are unhappy with a PC or video game purchased from Amazon.co.uk, you can return it to us in its original condition within 30 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the game. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.

  
  
  Thanks fawcett but, as I mentioned above, the codes were supposed to be inside the boxes of both items I bought so I had to break the seals in order to learn they were absent.
  
  It isn't a huge problem to contact Codemasters; I'm just annoyed that I have to, rather than Amazon (being the retailer) doing this on my behalf as it is their responsibility to rectify the fault.
  
  However, if Codemasters cannot, or will not, help me, then Amazon will be getting the games back in an unsealed condition or I will expect some form of partial refund.
  
  ---
  
  Reply from Codemasters...
  
  

  Codemasters Customer Services

  Thank you for submitting your recent request to Codemasters Customer Services concerning DiRT 3 [sic; it was "DiRT Showdown"].
  
  Apologies for the problems you have had with your pre-order bonuses. Unfortunately we do not fulfill [sic] pre-order incentives on behalf of retailers.
  
  Can you, therefore, contact Amazon again? We will also contact them and ask that they supply the items to to [sic] you and any other affected customers.
  
  Please accept our sincere apologies for any inconvenience caused.

  
  

  
  Edited By: fanpages on Jun 01, 2012 11:57: Added reply from Codemasters
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  RicknVic1 year, 2 weeks ago #9Show comment toolsReply

  is anyone interested in this game? havent heard much about it...
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  lame1 year, 2 weeks ago #10Show comment toolsReply

  I've ordered it but I'll cancel it in a flash if any retailer in the UK offers the Evil Dead Ash skin
  
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  fanpages1 year, 2 weeks ago #11Show comment toolsReply

  RicknVic

  is anyone interested in this game? havent heard much about it...

  
  
  I was. The pre-rendered video trailers & live action marketing made it look good.
  
  The game-play footage not as much.
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  RicknVic1 year, 2 weeks ago #12Show comment toolsReply

  oh really? thats a bit of a shame... looks like it could be fun.
  Sort of like HOTD:Overkill style OTT silliness, but action/adventure gameplay?
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  fanpages1 year, 2 weeks ago #13Show comment toolsReply

  RicknVic

  oh really? thats a bit of a shame... looks like it could be fun.
  Sort of like HOTD:Overkill style OTT silliness, but action/adventure gameplay?

  
  
  I hope I am proven wrong, but it is not on my pre-order "wish list" any more.

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