JVC Camcorders. Free repair even if outside warranty. - HotUKDeals
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First post so hope all works ok.
JVC have finally admitted that there is a problem with many of their camcorders going back several years now. Intermittantly the camcorder will not function, the picture is blank or distorted or the viewfinder shows 'Lens Cap' even if the cap is removed. If you have one of the models that this fault relates to you can now get a free repair, including free courier collect and return, even if your camera is outside the 12 month warranty period. You must have the proof of purchase to receive this offer. I have just had mine repaired by this method.

This links directly to JVC's page with full model listing: http://jvc.co.uk/knowledge.php?id=100078
- kingy58
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kingy58 Avatar
9y, 8m agoFound 9 years, 8 months ago
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#1
My JVC camcorder had a fault that could not be repaied by Currys, and the fault was evident for many years across many models.
It was an E03 - Tape Error.
In the end Currys gave me vouchers after they had had 3 attempts.

This is good info for those people that do not have an extended warranty.
#2
ukcobra
My JVC camcorder had a fault that could not be repaied by Currys, and the fault was evident for many years across many models.
It was an E03 - Tape Error.
In the end Currys gave me vouchers after they had had 3 attempts.

This is good info for those people that do not have an extended warranty.


Damn mine had this problem but was just over 2 yrs old. It failed in november and it got binned. Wish I had kept it now as was only used about 7 or 8 times over that period. I will just avoid JVC now as a result.
#3
Many thanks for this important post Kingy58.
I think a lot of people will have one of the models affected because Amazon were selling them off cheap last year. I certainly have one of the GR-D33E although never have had a problem with it, so far :)

Once again thanks for your post, rep added :)

Hope you don't mind me adding the model numbers below so people can easily check their camcorders:
The model numbers affected are:

VHS-C camcorders: GR-FX15E, GR-FXM393E, GR-FXM39E, GR-FX16E, GR-FXM404E, GR-FXM40E, GR-SX19E, GR-SX25E, GR-SXM29E, GR-SXM49E, GR-SX26E, GR-SXM30E, GR-SXM50E

DVC camcorders: GR-D20E, GR-D21E, GR-D22E, GR-D30E, GR-D31E, GR-D40E, GR-D50E, GR-D60E, GR-D70E, GR-DX25E, GR-DX35E, GR-DX45E, GR-DX55E, GR-DX75E, GR-DX95E, GR-PD1E, JY-HD10E, GR-D18E, GR-D225E, GR-D23E, GR-D24E, GR-D32E, GR-D33E, GR-D34E, GR-D43E, GR-D53E, GR-D54E, GR-D63E, GR-D73E, GR-DX27E, GR-DX28E, GR-DX36E, GR-DX37E, GR-DX47E, GR-DX48E, GR-DX57E, GR-DX67E, GR-DX77E, GR-DX78E, GR-DX97E
#4
Excellent first post kingy58.

Was just wondering what to do with my faulty one!
#5
Why would they require proof of purchase for something which they're offering to repair regardless of age?
banned#6
I've had this problem with 2 Cannons:x
#7
Dudley
Why would they require proof of purchase for something which they're offering to repair regardless of age?

Because people are buying faulty ones off Ebay and trying to get them repaired for free. They are saying this is an extension of the original warranty and as such is non-transferable.
#8
LongDongDave
I've had this problem with 2 Cannons:x

Apparently the CCD (I think thats what the faulty bit's called) is manufactured by Sony and used throughout the industry so its quite possible Canons and Sony units would have the same fault. I should pursue the respective manufacturers.
#9
I can vouch for this one. You need to contact JVC. Look on their website for customer services address etc. I sent them a letter with all relevant details on. They then contacted a repairer who i had to ring. Arrangements were then made for the camera to be collected, repaired, and returned, all free of charge.
Mine is a GR 23, is over 2 years old, and I got it back around 3 weeks ago. :-D
#10
Under EU law we all have 2 years warranty, 1 year with the retailer and then a further year with the manufacturer. This applies to all electrical goods. If it can be shown that there was a design fault then the goods were never fit for purpose so you can claim even after 3 years, and some say very much more than this!!
#11
My JVC camera (2 years 5 months old) has just developed the 'remove lens cap' fault in the last week.

Problem is its doesn't appear on the model list - GR -DX95EK.

Still useful info, thanks - I'll try JVC
#12
pedroman
Under EU law we all have 2 years warranty, 1 year with the retailer and then a further year with the manufacturer. This applies to all electrical goods. If it can be shown that there was a design fault then the goods were never fit for purpose so you can claim even after 3 years, and some say very much more than this!!


[COLOR=black][SIZE=1]It was only voluntary and UK stuck to 1 year![/SIZE][/COLOR]
#13
blackrat62
My JVC camera (2 years 5 months old) has just developed the 'remove lens cap' fault in the last week.

Problem is its doesn't appear on the model list - GR -DX95EK.

Still useful info, thanks - I'll try JVC


Yes yours IS on the list. Go here http://jvc.co.uk/knowledge.php?id=100078 under DVC Camcorders, 2nd row, 2nd from end! Good Luck!
#14
Hi BLACKRAT62 my camcorder model is a GR-DX95EK had mine repaired 8 months ago so you will be ok with yours mine was lens cap .
#15
Thanks - didn't spot my model; - must have left my lens cap on!!!
#16
gdowsett
[COLOR=black][SIZE=1]It was only voluntary and UK stuck to 1 year![/SIZE][/COLOR]


Yes legally they only have to offer the year's warranty. However, some manufacturer's, like Humax do choose (purely at their own discression)to offer 2 years.
#17
kingy58
Because people are buying faulty ones off Ebay and trying to get them repaired for free. They are saying this is an extension of the original warranty and as such is non-transferable.


My model fits this bill and i found this info a while ago for the free repair. My problem is I bought mine honestly off ebay. I only have my paypal print out as proof of purchase. Although they should see that I paid a premium price for it at the time. Anyone else have trouble with proof of purchase?
#18
I'm having a similar problem with 2 samsung camcorders that are now just over 2 years old :(

Daniel
#19
mcnally32
My model fits this bill and i found this info a while ago for the free repair. My problem is I bought mine honestly off ebay. I only have my paypal print out as proof of purchase. Although they should see that I paid a premium price for it at the time. Anyone else have trouble with proof of purchase?

I bought mine through an Ebay Shop and that was ok with JVC.
#20
gdowsett
[COLOR=black][SIZE=1]It was only voluntary and UK stuck to 1 year![/SIZE][/COLOR]



From 2002 all member states had to adhear to the directive.

EU directive: http://ec.europa.eu/consumers/cons_int/safe_shop/guarantees/index_en.htm
#21
The Directive on Sale of Consumer Goods and Guarantees aims to harmonise those parts of consumer sale contract law that concern legal guarantees (warranties) and, to a lesser extent, commercial guarantees.

Its main element is that the seller has to guarantee the conformity of the goods with the contract for a period of two years after the delivery of the goods. Certain standards exist for assessing when conformity can be assumed and when not.

If the goods are not delivered in conformity with the sales contract, consumers can ask for the goods to be repaired, replaced, reduced in price or for the contract to be rescinded.

The final seller, who is responsible to the consumer, can also hold the producer liable in their business relationship.



Member States can require consumers to inform the seller of the lack of conformity within two months after its discovery. A commercial guarantee must be clearly drafted and indicate what rights it gives on top of consumers' legal guarantees.

All Member States were required to implement the directive into their national law by 1 January 2002, and were allowed to adopt more stringent provisions in favour of the consumer.

EU Directive: http://ec.europa.eu/consumers/cons_int/safe_shop/guarantees/index_en.htm
#22
kingy58
I bought mine through an Ebay Shop and that was ok with JVC.



I can't for the life of me find the warrenty. Makes me wonder did it come with one because i've got all the original stuff that came with it.
#23
same here mate, nightmare!
#24
My old man has a faulty one, but he brought it whilst on holiday in America.
Do you think they will still repair it, with proof of purchase?
#25
pedroman
All Member States were required to implement the directive into their national law by 1 January 2002, and were allowed to adopt more stringent provisions in favour of the consumer.

EU Directive: http://ec.europa.eu/consumers/cons_int/safe_shop/guarantees/index_en.htm

So how come nobody knows about this either as a consumer and a supplier ? Surely this doesn't apply in the UK as someone else said above ???
#26
I've got a GR-D33AG that my folks bought in China. It also has developed the 'Lens Cap Still On' fault.

Do you think they will repair this? I have the original receipt.
#27
Laura Palmer
So how come nobody knows about this either as a consumer and a supplier ? Surely this doesn't apply in the UK as someone else said above ???


When a currys salesman tried to sell me an extended warranty I told him about the law. He new about it and tried to waffle around it by saying that it would be too much trouble for me to deal direct with the manufacturer.

This law is the reason why many manufacturers are coming up with 2 and 3 year warrantys.

Many people do know about all of this, but it is in some retailers interests to keep it quite.

Check the EU link. It does apply to ALL member states. http://ec.europa.eu/consumers/cons_int/safe_shop/guarantees/index_en.htm

As the directive states "All Member States were required to implement the directive into their national law by 1 January 2002, and were allowed to adopt more stringent provisions in favour of the consumer."
#28
Foxy102
I've got a GR-D33AG that my folks bought in China. It also has developed the 'Lens Cap Still On' fault.

Do you think they will repair this? I have the original receipt.


I could be wrong on this but I think it would have had to have been bought in the EU.
#29
Excellent deal op

We have one of the offending items with the lens cap fault. Was in the back of the cupboard. Have sent off the copies of paperwork so fingers crossed for a free repair!

Cheers
#30
nice post - i just wish it was for samsungs!!

mine switches on but no feed gets through to the screen!! (just like the lens cap is on sorta thing). weird :(
#31
Just to let you all know, I have just called JVC and they reckon they will cover ones that have been brought abroad...fingers crossed.
#32
kgcampbell
nice post - i just wish it was for samsungs!!

mine switches on but no feed gets through to the screen!! (just like the lens cap is on sorta thing). weird :(


Anyone had any luck with Samsung ?? - I have two here with similar problems purchased together, and both have just started with this problem. They are VP-D20's.

Thanks
Daniel
#33
djblamire
Anyone had any luck with Samsung ?? - I have two here with similar problems purchased together, and both have just started with this problem. They are VP-D20's.

Thanks
Daniel


*bump*

anyone got any chat on samsung repairs then?
#34
To kingy58,

Thanks for a great post. Got our camcorder back yesterday fully working after 18 months of sitting in a cupboard. Have also emailed some people on ebay, as they were selling theirs as faulty, hopefully they will be able to get a result also.

Big thanks...:friends: :thumbsup:
#35
If anyone does get a 'knock-back' from JVC I know the name and address of the company that does the repairs and you can always contact them directly to get the repair done by paying. I have no idea what they charge but at least you'll know its done properly. They probably also do other makes. Am I allowed to post their details or should people PM me?
#36
So everyone thats had the repair done, did you write off to JVC?
#37
pedroman
When a currys salesman tried to sell me an extended warranty I told him about the law. He new about it and tried to waffle around it by saying that it would be too much trouble for me to deal direct with the manufacturer.


I was amused when a C*met salesman sold me a telly based on it's supposed reliability, then tried to sell me an extended warranty in case it went wrong!
#38
Can't get the list to load. Is the GRD200 on the list?
#39
AndyToys
Can't get the list to load. Is the GRD200 on the list?

I see the GRD20 E but none of the models have three numbers so no 200's

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