I currently have a Tiscali TV + 8 Mbit unlimited Broadband + Landline Rental package which I pay £24.99 for every month. I have had this package for over a year and I am now free to cancel.
I called the Tiscali team to organise cancellation of the package on 0845 077 4488 (frankly, their TV offer was great 5 years ago (Homechoice days...!) but has not evolved whatsoever since and is now pretty crap given what you can get on Sky or even Freeview + they don't offer 20 Mbit broadband which I want). As a response, they offered me the following "retention" package:
- they cancel my TV service
- I keep my 8 Mbit unlimited broadband connection (which for an 8Mbit connection performed very well for me)
- I keep my landline with them
- I pay £9.99 per month forever from now on (normal price for this for a new customer would be £14.99 for this package, which is still a decent deal when you think that the cheapest BT would charge you is £11.25 for the phone line ALONE without any Broadband)
One weird thing to note on this offer: Tiscali cannot guarantee availability until you have requested cancellation of your existing package. The guy on the phone claimed you would not be able to get your TV service back online after this cancellation has been requested. In addition, the guy was not able to confirm any minimum "tie in" period for this contract but expected it would likely be 12 months.