Leave your T-Mobile contract early due to T&C change charging for 07744/55 numbers - HotUKDeals
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T-Mobile have followed suite after O2 and Orange on this click the link to read the forum thread for more information

Confirmation:
http://www.mobiletoday.co.uk/content/16148.asp?men=&sub=1

From 1st June all 07744/55 calls will be charged, if this was done within your contractual period, afaik you are no longer tied to the contract due to the change....

Sorry, considering past instances of things like this I should of mentioned, it REALLY helps if you used these numbers in the past as it proves a detrimental change to your contract usage.

Although really it is a change of T&C within the contractual period nonetheless, what you can blag however is what the forums are for however and hopefully people will provide useful information.
- schizoboy

Title is somewhat misleading. Doesn't look like anyone's been successful in cancelling contract.
- chamelion
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schizoboy Avatar
9y, 5m agoFound 9 years, 5 months ago
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#1
Has anyone actually tried to leave yet?
#2
does this include u fix?
#3
ALICOM007
does this include u fix?


I tried looking for this change on the T-Mobile website but their T&C section seems to be quite awful, I can only suggest you call them and find out unless someone else has a better suggestion.
#4
I did this years ago with t mobile successfully when they started charging for itemised billing. Got to keep my T68i, who remembers that? Was fantastic little phone
#5
thespacecowboy
I did this years ago with t mobile successfully when they started charging for itemised billing. Got to keep my T68i, who remembers that? Was fantastic little phone


There hasn't been as small a phone with bluetooth since :)
#6
yh t68i bought that from the for sale forum for 3 pound lol great phone.
#7
When did orange do this?
#8
danhufc
When did orange do this?

from today I think
#9
octopus
from today I think


Can you provide a source?
#10
Tanny
Can you provide a source?

Here ya go
http://www1.orange.co.uk/termsupdate/

Calls to 07744 and 07755 numbers are not included in bundle and will be charged at a flat rate of 20p/min. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.

#11
I think that a) you will need to have used these numbers (period), b) they may not give up easily & c) most importantly, you will lose your cashback & will have the retailer sting your credit card for £200+ (unless you bought direct).

I'd love to see the results, but as with all internet content, nothing can be taken as gospel.

I think eveyone concerned is too wise to these apparent gift horses for them to be of much use any more.
banned#12
jnm21
c) most importantly, you will lose your cashback & will have the retailer sting your credit card for £200+ (unless you bought direct)..


They can't do that if they broke the contract

kcnw9
#13
Can anyone help me???
1)what are 07744/55 used for?
2)I don't use these, but cant i argue that i planned on using these numbers in the near future???
3)anyone know where i can get hold of examples of letters requesting to be released from the contract (maybe of letters previously used ie. for O2, or orange...)

Thanks
banned#14
[SIZE="7"]ORANGE DID THE SAME. WEF TODAY. JUNE 08// 07744/55 minutes no longer in ur bundle. crap :([/SIZE]
#15
gR8_mUndA
[SIZE="7"]ORANGE DID THE SAME. WEF TODAY. JUNE 08// 07744/55 minutes no longer in ur bundle. crap :([/SIZE]


[SIZE="7"]WE KNOW![/SIZE] :whistling: :giggle:



Anyway, I'd love to get out of my contract early. I renewed my 18 month contract (Flext) August 06, do you think I have a chance?
I've never called an 0744/55 number before, but it's still a contactual change that I haven't been notified about.
banned#16
i believe you will be able to get out of the contract as you could of planned to call those numbers within your contract. they are breaking the contract by making you pay for things you never signed up for.

kcnw9
#17
can someone advise me as to wether 3 mobile have done this as well as i would love to get out of the last 6 months of my contract many thanks
#18
Voted hot, getting out of any contract early is a deal worth checkin out :)

BTW, what are so special about 07744/55 numbers? Are they some sort of numbers that premimum rate companies use?
#19
Jelly
Voted hot, getting out of any contract early is a deal worth checkin out :)

BTW, what are so special about 07744/55 numbers? Are they some sort of numbers that premimum rate companies use?


It's something to do with international calls I think.
#20
If they have an inclusive minute exception for calling card numbers, they can probably argue you never had the right to call them inclusive in the first place. Thus, conditions haven't changed.

Technically they could probably even claw back charges on those who've been using said numbers, but they'd never do that.
#21
07744/55 numbers are access numbers to call most countrys in the world (bar the obscure ones!) you would call it would then connect your call and ask you to type in the number you wised to dial ie 001 519 111 1111 (somewhere in canada!) As far as the network was concerned you were using your any network mins as it started 07744/55
#22
surely any change to the terms gives you a case. I personally use an 0208 number to dial abroad....like to see them charge for that!
#23
nice and subtle there gR8_mUndA, I don't believe we're all that blind...

and fungus it depends on their T&C say they can charge for access numbers but to change this during a contractual period is still breaking the contract imho.
#24
has anyone actually been able to cancel their T-mobile contract and how to go about it?
#25
I thought all numbers beginning 07 were mobile numbers? This is confusing. How would you know its not a normal mobile number you are calling, wait until a £100 bill turns up LOL
#26
Most access numbers with mobile networks block tend to have a warning message tell you that you'll be charged.

As for getting contract cancelled, I would imagine you need tmob cs to confirm they are charging for it now, admit its a change of T&C within the contractual period and is a mobile number under the Ofcom definition and cancel.
#27
Great. I'll let some friends know.
#28
I use these numbers all the time, anyone had any luck in cancelling their contract cos i am hopeless at arguing with CS
#29
come on has someone managed to find a legit 07744 07755 number

has anyone managed to get a deal with t-mobile on this we all need a way out, even if its just to get another free handset!!:giggle:
banned 1 Like #30
For those of us trying to cancel who are on Version 52 of the T-Mobile contract terms, I do believe this should help...

The T-Mobile brochure entitled "Hello" (booklet ref MC/19443/0206) states that, in respect of the Flext plans, "You can use your Flext allowance for calls to UK local and national numbers, calls and texts to customers of UK mobile networks, picture messaging..."

Now, the regulators, OFCOM, state at http://www.ofcom.org.uk/telecoms/ioi/numbers/numbers_administered/ "Mobile numbers (075/7/8/9)" - and goes on at http://www.ofcom.org.uk/telecoms/ioi/numbers/numbers_administered/s7.xls to state that:

7744 2 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 3 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 4 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 5 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 6 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 7 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 8 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 9 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 2 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 3 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 4 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 5 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002

Yes... "MOBILE SERVICES" - not "CALLING CARD SERVICES".

Therefore, the Flext description does seem to imply that calls to 07744 and 07755 numbers are included in the allowance.

Next, the contract itself.

2.c.iii.C.) "you must tell us if you want to cancel this agreement or a SIM card. You may have to pay a cancellation charge if you cancel within a SIM card's minimum period (see 2(c)(i) and (ii)). A cancellation charge is not payable if you are cancelling because:
[...]
you entered into this agreement as a consumer and we have changed these conditions (see 4(g)) and that change is of material detriment to you.

4.g.) We can change these conditions for any good reason, for instance, if we want all customers on the same conditions. We can change charges or change or withdraw your price plan (see 2(c)(iii)). We will write to you (by postal or electronic means) 30 days before we increase our charges or withdraw your price plan. If we change conditions we will tell you why.

So... if they change charges and the charge is of detriment to you (which it is), then that's ONE breach of contract.

If they didn't tell you about it 30 days before by post or "electronic means" (bit vague, that?!?), that's TWO breaches of contract in total.

I'm not a lawyer, this isn't legal advice - just common sense, but good luck. I'll be phoning them at 7am tomorrow!
#31
i used this for yourcall but now just wondering if it is worth cancelling contract i think only used it maybe about 15% of my minutes! just ehe hassle of going through the hoops makes me feel "sea sick" .
#32
kcnw9
jnm21
c) most importantly, you will lose your cashback & will have the retailer sting your credit card for £200+ (unless you bought direct)..
They can't do that if they broke the contract

kcnw9

Well don't forget that when you buy a phone, you sign up to two sets of T&C's (buying directly POSSIBLY excluded). If you read the T&C's from the retailer, they will say things like 'if you cancel your airtime contract early, we will charge the retail price of the handset plus an admn fee of £20 to your credit/debit card' and then later 'by giving us your card details, you authorise use to debit the above charges'.

Now yes, morally I feel that if you have a legal right to cancel with T-mob, the retailer shouldn't be able to sting you, but legally it is questionable & would involve a wrangle over hundreds of pounds of your money after they take it - their excuse could be being unable to verify why you cancelled (t-mob won't be allowed to tell 'em under the Data Protection Act).

I did think about taking a high (£50 18month) contract on o2 with an XDA exec the last time they were rumoured to be axing free 08XX - didn't do it for this reason & thank goodness - that must be at least a year ago.
#33
billbennett
For those of us trying to cancel who are on Version 52 of the T-Mobile contract terms, I do believe this should help...

The T-Mobile brochure entitled "Hello" (booklet ref MC/19443/0206) states that, in respect of the Flext plans, "You can use your Flext allowance for calls to UK local and national numbers, calls and texts to customers of UK mobile networks, picture messaging..."

Now, the regulators, OFCOM, state at http://www.ofcom.org.uk/telecoms/ioi/numbers/numbers_administered/ "Mobile numbers (075/7/8/9)" - and goes on at http://www.ofcom.org.uk/telecoms/ioi/numbers/numbers_administered/s7.xls to state that:

7744 2 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 3 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 4 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 5 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 6 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 7 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 8 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7744 9 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 2 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 3 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 4 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002
7745 5 Allocated Inquam Telecom (Holdings) Limited Mobile services 10 Digit Numbers 06/2002

Yes... "MOBILE SERVICES" - not "CALLING CARD SERVICES".

Therefore, the Flext description does seem to imply that calls to 07744 and 07755 numbers are included in the allowance.

Next, the contract itself.

2.c.iii.C.) "you must tell us if you want to cancel this agreement or a SIM card. You may have to pay a cancellation charge if you cancel within a SIM card's minimum period (see 2(c)(i) and (ii)). A cancellation charge is not payable if you are cancelling because:
[...]
you entered into this agreement as a consumer and we have changed these conditions (see 4(g)) and that change is of material detriment to you.

4.g.) We can change these conditions for any good reason, for instance, if we want all customers on the same conditions. We can change charges or change or withdraw your price plan (see 2(c)(iii)). We will write to you (by postal or electronic means) 30 days before we increase our charges or withdraw your price plan. If we change conditions we will tell you why.

So... if they change charges and the charge is of detriment to you (which it is), then that's ONE breach of contract.

If they didn't tell you about it 30 days before by post or "electronic means" (bit vague, that?!?), that's TWO breaches of contract in total.

I'm not a lawyer, this isn't legal advice - just common sense, but good luck. I'll be phoning them at 7am tomorrow!


I've just phoned T-mobile quoting the above contract changes and they won't budge on cancelling the contract.Hopefully other people have better luck.
#34
what about virgin? have they changed t/c?
#35
if only thit affected Three Customers :(
#36
Just had a call from a T-mobile manager who told me that their t+c's aren't changing and that they are only advising customers that they will be charged for using 07744/55 numbers.He told me that if i could provide proof that in my contract it states that 07744/55 numbers are free and now they are chargable then they would accept that they are in breach of contract.
#37
i have probably 40 calls, all free, to 07744 numbers. this change is hitting me hard.... it's what i used to call the US, pakistan etc.

I tried calling them when i received the text thinking i'd be able to kill the contract. no such luck...

if anyone has any luck on this please do share.
#38
hi i was told that virgin follow t-mobile so any news on them would be great for me. also i have had a look online and cant find what im allowed to call with my inclusive minutes. if anyone can help i would be really pleased. sorry for adding this to the t-mobile post.

As i have to call abroad alot i would love to find out if i can call one of these numbers people are posting for free.

cheers
#39
07744/55 numbers can give you free access to international calls and
They are free if included in your Inclusive contract minutes
Still not sure search Google

How do you use them?

You dial their 07744 xxx xxx access numbers from your mobile, to connect to their network; then dial the overseas number you're calling at no further cost. The only call cost should be calling the 07744 access number, yet on Orange these numbers are part of your free calls allowance, so there's no charge to you.
#40
yeh i tried to leave just now and was told that t-mobile never have supported these numbers in the bundles, They are sending me out a copy of the terms and conditions to prove their case. Bummer, I really wanted away as i dont even get a good signal with them!

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