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#1
wouldn't touch this company with a bardgepole for 2 reasons.

1) READ THE SMALL PRINT. most likely unless you carry on after the 'trials' you wont recieve any free gift at all.

2) When you call up to cancel you get the worst, most shoddy people on the end of the phone.

The first time i cancelled; the guy said 'the systems are down we cannot cancel your account right now, try again tomorrow'.

I rang back 5 mins later and got to a woman, all of whom speak in a strong Pakistani accent and it's nigh on impossible to understand them. She spent 30 mins telling me to stay and get this 'amazing offer'. It sounded like something off a script they have been given.

She eventually cancelled my account, but not without a fight. So much for the systems being down huh? And thats within the space of 5 minutes!!!

Avoid this company at all costs, once they've got you, they'll try and keep you trapped and not honour their deals because of their T's and C's.

so im sorry, voted cold.
#2
i joind these a couple of months ago, i recieved the free dvd after 2 weeks and cancelled the contract by email, all went smoothly.:thumbsup:
#3
skusey
i joind these a couple of months ago, i recieved the free dvd after 2 weeks and cancelled the contract by email, all went smoothly.:thumbsup:


from what i've read, Lovefilm seem a bit hit and miss. Sadly my experience with them has been awful
#4
currently on the free 3 month deal of dvds & games - so far so good after 3 weeks - guess will see when time to cancel
banned#5
in$anity
wouldn't touch this company with a bardgepole for 2 reasons.

1) READ THE SMALL PRINT. most likely unless you carry on after the 'trials' you wont recieve any free gift at all.

2) When you call up to cancel you get the worst, most shoddy people on the end of the phone.

The first time i cancelled; the guy said 'the systems are down we cannot cancel your account right now, try again tomorrow'.

I rang back 5 mins later and got to a woman, all of whom speak in a strong Pakistani accent and it's nigh on impossible to understand them. She spent 30 mins telling me to stay and get this 'amazing offer'. It sounded like something off a script they have been given.

She eventually cancelled my account, but not without a fight. So much for the systems being down huh? And thats within the space of 5 minutes!!!

Avoid this company at all costs, once they've got you, they'll try and keep you trapped and not honour their deals because of their T's and C's.

so im sorry, voted cold.



Sounds like AOL broadband tactics are being adopted elsewhere! There was once a video on Youtube of a guy who recorded a phone call with AOL to try and leave. They were trying their hardest to keep him. :whistling:
#6
Didn't I read somewhere on here that there is a link on the site somewhere where you can cancel your membership? I have joined for the 3 mths free and have to say I am very impressed with them this far.I can have 3 blu rays at a time and they have been fast in sending them out.At the end of the three months I intend to cancel.If I end up paying for 1 month because of any confusion, I think I will be able to say I well and truly got my money's worth as i've watched 6 films in the week and a half i've been with them. Fingers crossed
#7
pretty sure I had a 3month free trial and t & c's said you had to CALL to cancel the trial. I just sent them email saying I couldn't get to a phone and I had changed my mind. got a quick reply back & no money was taken.
#8
cancel your direct debit and they cant take any money!!!!!!!???
lol
#9
Recived this in an email the other day, was tempted,
but i think i'll pass.
banned#10
the 3 month free trial is a far better deal. Now on month 19 and havent paid a penny and notched up well in excess of 300+ films / ps3 games. Its easy to cancel - never had a problem.

Just cancel in the early morning a week before free trial expires and return disks.

it aint rocket science.

Great company ;)
#11
Cant seem to get anymore free trials with lovefilm - they know your email address and also your postal address. Everytime I try I always get a m essage saying that I have already taken out a free trial with them.

Any ideas how I can get around this - I cant see any way

Txs
banned#12
Lyndyhop;2038672
Cant seem to get anymore free trials with lovefilm - they know your email address and also your postal address. Everytime I try I always get a m essage saying that I have already taken out a free trial with them.

Any ideas how I can get around this - I cant see any way

Txs

use a different email address or slightly change the last letter of your postcode.
#13
Will give it a go - I have used different email addresses but it seems lovefilm know you by your postal address - so will try just altering the postcode a bit

Txs
#14
in$anity


Avoid this company at all costs, once they've got you, they'll try and keep you trapped and not honour their deals because of their T's and C's.

so im sorry, voted cold.


I did the free month free deal, watched loads of DVD's and cancelled at the end. Sure they did try a little to keep me but for crying out loud that is completely reasonable. They have at their cost just been sending me entertainment for nothing for 3 months. Voting cold is a complete joke, it's not a bad deal if you pay but for free it's a no brainer, with one small downside of requiring you to cancel. Surely this is a very small price for 3 months of DVDs!!!!

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