British online fashion retailer MandMDirect started life in 1987 as a sportswear shop in Hereford. The firm assumed its current identity as MandM Direct in 2004, when it started to concentrate solely on online retail. Still based in Herefordshire, MandM have now become one of the go-to places for discounted lifestyle and branded fashion products for online shoppers. Their popularity has grown so fast that MandM were voted the 4th best online clothing, shoes and accessory retailer by Which? readers in 2015.
Nowadays, MandM Direct stocks a wide range of brands and different product lines via its online store at www.mandmdirect.com. Major product categories include:
Some of the well-known brands on offer at the MandM Direct online store include:
If you want to order items via MandM Direct you need to register as a customer, ordering as a guest is not possible. When it comes to payment, you need to supply an email address before proceeding at MandM Direct. The system will then ask you to submit a few pieces of information before your registration is complete.
Members are able to access their account to track and cancel orders. Everyone who is interested can also request physical copies of the MandM catalogue via an online form on their website.
MandM Direct’s tagline is “cheap men’s and women’s clothing” and every week sees new reductions in their core product range. You can easily see the newest deals by heading to their Clearance section. You can filter all of the deals by product type, brand, gender and colour, making it easy to zero in on a discount that suits you.
MandM Direct also takes part in all of the year’s major seasonal sales, including Black Friday. Held in November every year, Black Friday sees major retailers slashing prices on branded goods in an effort to boost their festive season. MandM Direct have their own Black Friday pages, so check them out nearer to the big day to find out what is on offer or check their dedicated page at HotUKDeals.
MandM Direct currently offer the following means of payment: VISA, Mastercard, VISA Debit and Maestro.
All payments are also screened and protected by TrustWave, a service which grades companies according to how well protected their customers are against online fraud. The firm also uses Verified by VISA and Secured by Mastercard to protect their transactions.
All customers receive an email informing them when their order has been despatched, and email updates are also sent throughout the delivery process. Customers can also track their order via their MandM account.
If you regularly buy items from MandM Direct, it might also be worth signing up for the MandM Premier Service. For £19.99, members of this service receive free express deliveries for a year and unlimited returns as well.
If you want to return an item to MandM you have 28 days to decide to do so. Items cannot have been opened before returning.
MandM Direct uses the Hermes service to process its returns. You can find a list of stores that accept Hermes returns here.
Customers can add a pre-paid Hermes label to their initial order when they checkout. This costs £1.99 but makes the returns process much simpler. All you need to do is attach the Hermes label to your package and send it via the Post Office.
If the label wasn’t purchased in advance, customers need to go to the Hermes website and purchase one which costs £2.99.
Alternatively, you can send your package via Royal Mail as normal. However, MandM Direct will not cover delivery costs as part of the return.
If you do choose to send your parcel via Royal Mail, the return address is:
PO Box 319
Herefordshire, HR1 9JW
If you still have your returns slip, include it with the parcel. However, if you don’t, the company advises that you should include a piece of paper with your name and address, and whether you desire a refund or exchange.
Not all items can be returned. Items that MandM Direct do not accept include underwear, swimwear, pierced earrings, toiletries and perfumes.
If you want to keep up to date with everything happening at mandmdirect.com, the firm runs several lively social media channels that are a good way to connect with their customer teams.
The firm also maintains its own blog which showcases new products and multi-buy deals and offers regular lifestyle guides with suggestions about how to use their products.
If you want to ask MandM Direct a question, the easiest way to do so is via their customer service team, which can be reached at their email address [email protected], you can call them at 0371 2005000 (9:00-19:00 from Monday to Friday, 9:00-17:00 on Saturdays, 10:00-16:00 on Sundays and Bank Holidays) or reach them via Fax at 0871 6641355.
You can also write to the firm at:
Customer Contact Centre
Herefordshire, HR6 0SP
For most queries, all you need to do is check out the MandM Direct help/FAQ section which contains answers to the most common questions..
MandM Direct are one of Britain’s leading online fashion retailers, featuring hundreds of the most famous brands at discounted prices. You can find out about their latest reductions at the MandM Direct HotUKDeals pages.