National Rail is the trading name used by the Association of Train Operating Companies (ATOC). It's an unincorporated association that covers the various operating train companies in Great Britain that run services previously provided by British Rail. There is a wide range of online promotions and deals for National Rail and, at HotUKDeals, we collect them all on one dedicated page. read more
All National Rail Deals & Offers for December 2016
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In 2003, the website www.nationalrail.co.uk was launched, with a large call centre in Mumbai opening the following year. 2010 saw a major step forwards in terms of integration, when journey planning to and from Zone 1 of the London Underground and DLR stations was introduced. This was a major development for passengers on longer journeys who need to travel in or transfer across the capital, and the cost of a London Underground journey is now integrated into the ticket price.
National Rail Station Finder and Online Presence
You can find out where your nearest National Rail station is, as well as see information about the station's facilities when you use the National Rail Station Finder. You can also download and view various maps of the National Rail network on their website.
For the sake of convenience, most people prefer to buy train tickets online at nationalrail.co.uk but you can also go to your local train station to make a purchase.
Services at Nationalrail.co.uk
Finding and booking train journeys on nationalrail.co.uk couldn't be simpler. When you go to the homepage, there are fields requiring you to enter your departure and arrival stations, as well as the relevant times and dates.
To help you to plan your train journey, National Rail has an online Journey Planner on their website.
Planning a Journey With the National Rail Website
Sales and Deals at Nationalrail.co.uk
National Rail regularly runs discounts and money saving opportunities on its train fares and for anyone looking to save some money on their services it's well worth keeping an eye out for them. You can search for these special offers by train operator on the website to see if your local company is currently running a promotion.
There are further discounts available from National Rail, including those for children under 15 years old, senior citizen discounts and railcards:
Children: Up to two children under 5 can travel for free with every passenger who pays normal fares. Children between 5 and 15 get a discount of 50% on most National Rail tickets.
Railcards: There are a number of railcards available e. g. for seniors, family & friends, disabled persons and HM Forces; with which you can save money when buying your tickets at nationalrail.co.uk.
You can also find a comprehensive A to Z list of every discount for each National Rail operator on their website.
If you're heading to London or the South East of England, National Rail offers 2 for 1 discounts on a host of attractions, theatres, restaurants, exhibitions and more in the capital.
In the past, National Rail has participated in the weekend long consumer mayhem of the Black Friday and Cyber Monday weekend. Last year, there were discounts on train journeys across the country, combined with theatre tickets, restaurant meals and other events. We shall have to wait and see what National Rail has in store for us when the end of November rolls around again this year.
Registering an Account at Nationalrail.co.uk
You can browse train times and fares as a guest, but to purchase train tickets at nationalrail.co.uk, you must have a registered account. Registering is a simple process which requires details such as your name, e-mail address, a password and a security question. You can register directly on their website.
Having a registered account allows you to:
Make purchases online
View recent journeys
Set up custom notifications
Save your favourite journeys
Payment Methods at Nationalrail.co.uk
Nationalrail.co.uk accepts a host of payment methods including Visa, MasterCard, Visa Delta, Maestro and Amex. Some of the Train Operating Companies will also accept Diners Club International, Solo and Electron.
Cancellations, Changes and Refunds at National Rail
Whether or not you are able to change or cancel your ticket depends on the ticket type. Most changes that you make, to the times, dates or route will incur an administration fee, the amount of which is entirely dependent on the individual Train Operating Company, and the change(s) that you wish to make.
Most National Rail tickets, with the exception of advance tickets and some of the special offers, are eligible for a refund. Obtaining a refund also usually incurs a fee. In the event of your train being cancelled or delayed and you do not travel, you can ask for a full refund. If your train has been delayed and you do still wish to travel, you may be eligible for some form of compensation for the delay. Each operator sets its own compensation policy but as a minimum, if your train is over one hour late arriving at your destination, you're entitled at least a 50% rebate of the price of that individual journey.
To obtain a refund:
The claim must be made within 28 days of having made the journey.
You must retain and be able to present the relevant ticket.
Refunds and compensation are usually paid in rail vouchers, eligible for use on any National Rail route. Some operators will, however, pay cash if you prefer.
Each individual operator has a slightly different way of accepting refund claims. Many have an online system, but if you're unsure, you can call the contact number further down this page.
To view the National Rail Conditions of Carriage, which outlines the rules regarding refunds according to the Passenger's Charters, see their website.
National Rail Social Media, Mobile App, and Blog
Following National Rail via their social media pages is a great way of keeping up to date with the latest news and services from the various train operators, and also a great way of hearing about competitions, offers and online deals.
Journey Planner – Allows you to search routes and times as well as making purchases.
Live status updates – Lets you check the departures and live train updates.
Wake me up alarm facility – Helps you avoid missing your stop.
Personalise your information – Allows you to save your favourite journeys and stations.
Staff from the National Rail Customer Information Team regularly update the online blog with all sorts of information including new deals and promotions. If you want to save money on train tickets and days outs, make sure to check in regularly so as not to miss out.
National Rail Contact Details
You can contact National Rail via their social media channels or in a number of other ways.
National Rail Enquiries – 03457 484950, open 24 hours every day except Christmas Day
Customer Relations – 0800 0223720, open Monday to Friday 9am to 5pm, except on Bank Holidays