Ocado is an online retailer that delivers food and drinks, clothes, toiletries, cosmetics and much more straight to their customers’ doors. The firm regularly slashes the price of its products and all of the latest deals can be found at the Ocado HotUKDeals pages. read more
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The Ocado online selection currently includes the following major product categories:
Fresh – Fruit and vegetables, dairy goods, meat and fish and perishable processed foods like pizzas and pies.
Food cupboard – Tinned goods, breakfast cereals, confectionery, biscuits, rice and pulses, baking ingredients, spices, herbs and other cooking ingredients.
Bakery – Freshly baked bread, cakes, rolls, garlic bread, croissants, frozen bread, pastries, crumpets and other breakfast items.
Frozen – Includes a full range of frozen meals such as macaroni cheese, shepherd’s pie, lasagne and curries, along with fish, frozen vegetables, ice cream and cakes, meat, pizzas, Yorkshire puddings and ice itself.
Soft drinks, tea and coffee – Non-alcoholic branded beverages, instant and ground coffee, breakfast tea and other caffeinated varieties, decaffeinated tea and coffee, herbal teas.
Beer, wine and spirits – Lagers, ales and craft beers, red, rose and white wines, sparkling wines, spirits and liqueurs, tonic water and mixers, glasses and cocktail shakers and cigarettes.
Household – Includes cleaning items and products, laundry powder, detergent, washing up cloths, scourers and liquids, tissues and kitchen roll, foil, food bags, cling film, bin bags, air fresheners, batteries, insect killers, humidifiers and light bulbs.
Pet – A range of pet foods for all common household pets, toys, beds, grooming tools, cages for birds, fish tanks and specialist foods and cat or dog litter.
Health & Medicines – Medicines to deal with allergies, pain relief, cold and flu symptoms, digestive health, foot and eye care, first aid, baby health, skin problems, sports nutrition and sleep. Also features many nutritional supplements.
Newsagent & Stationery – Greeting cards, stationery, newspapers and magazines, home office equipment and materials, gift wrap and bags, umbrellas, DVDs and CDs, books and school bags and lunch boxes.
When making a purchase from Ocado, customers fill up their shopping trolley as normal. However, before completing a purchase, they need to register with Ocado and enter their delivery information. Registration only requires your name, post code and email address and takes a couple of minutes to complete. Then, you can continue to the checkout straight away.
When you register, Ocado will tell you whether your post code is covered by their delivery network. Customers are also immediately invited to import their favourites from other supermarkets. This makes it much easier to arrange repeat purchases of your household essentials.
The Ocado online shop features a Low Price promise in comparison to tesco.com. All you have to do is shop for the products with a Low Price Promise symbol, ocado.com automatically checks the listed prices at tesco.com to ensure they offer lower prices. If you should have paid less you’ll get the difference as a voucher via email.
The Ocado Loyalty scheme
Ocado members can sign up for an additional service known as the Ocado SmartPass. This comes at a monthly, 6-monthly or annual charge and enables customers to save money on their deliveries. SmartPass holders also receive discounts on major brands, enjoy priority deliveries at Christmas and get a free subscription to the Ocado magazine.
Sales at ocado.com
Ocado are always slashing the prices of popular items, so look out for any weekly deals when you place your orders. All of the most recent deals can be found at the Offers section on the firm’s home page. When you browse the Ocado product range you can also use the side filter to select only products on special offer, a good way to find relevant deals as you fill your shopping trolley.
In addition to its weekly discounts, Ocado also runs seasonal sales (on seasonal veg, summer cookware, winter groceries) and increases the number of deals around Christmas and the New Year. Check out their HotUKDeals listings pages around the Black Friday retail event as well, when Ocado will offer huge reductions on a wide range of goods.
Payment Methods Accepted by Ocado
Customers shopping online at ocado.com can use the following payment methods: Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express, PayPal and John Lewis Partnership cards.
Shipping Options Offered by Ocado
Ocado will let you know when you register whether your area is covered by their delivery service (most UK addresses now are). If you are eligible for delivery, the firm will usually be able to deliver your order on the same day, between the hours of 6:00 and 23:30.
When you checkout, you can specify a one-hour delivery slot that works for you. This can be changed if needed by going to your account and clicking on the “Order” tab and then the “Change Delivery” link. It’s also a good idea to specify a delivery slot before you order, as times are allocated on a first-come, first-served basis. Slots expire within 60 minutes of claiming them.
Members can also sign up for a service called Ocado Reserved which allows them to specify a weekly slot. This free service can be found in the My Ocado folder.
Customers can also choose to Click & Collect at a huge range of locations. If you want to pick up your groceries on the run, select the Click & Collect option when you checkout and the nearest outlets will be displayed. Remember to take your order number and ID to the collection point.
Returning Items to ocado.com
Ocado offers full refunds for all non-perishable items if customers are not happy with their quality. Customers can only request refunds and no exchanges are provided.
To make a return, the first thing to do is to give Ocado a call on 0345 656 1234 or email their Customer Services Team at [email protected].
The Customer Services Team will guide you through any further steps and provide a returns address to use.
If you are returning a cosmetics item, underwear or toiletries, products must all be sent back in their original packaging, with any hygiene seals intact. All CDs, DVDs and Blu-rays must also be sent back with their original seals intact.
When you receive a perishable goods order, you can go through the items with your driver and they will take back any items that you are not happy with. If you find a problem after the driver has left, give Ocado a call at 0345 656 1234 and a refund will be arranged.
Ocado’s Social Media Presence
There are plenty of ways to hook up with Ocado on social media, including:
You can also check out the Ocado Blog which features handy recipes, help with the Ocado app, information about special offers and sales, and support for Ocado customers using the delivery service.
Downloading the Ocado App
Ocado also have a useful Smartphone app which can be used to browse their products, manage your account and arrange deliveries. You can download it for Android devices at Google Play or for iPhones at the iTunes Store.
How to Add Recipe Ingredients to the Ocado Shopping Trolley
You can give Ocado’s customer service team a call at 0345 656 1234 (8:00 to 23:00, every day of the week) or email them at [email protected].
You can also write to their headquarters at:
Ocado Customer Service
3 Bishop Square
Hatfield Business Park
Hertfordshire AL10 9NE
For most customer queries the Ocado online FAQ will provide the answers you need.
CFC – Customer Fulfilment Centre at Ocado
Ocado stocks a huge selection of foods, cosmetics, clothes and other household items, making it a great place to do your weekly shop or pick out gift ideas. The firm also regularly offers big discounts and you can find all of them listed at the HotUKDeals Ocado pages.